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Hotel employe were extremely helpful. Breakfast was delivered to our room. The coffee was great, served with warmed milk. One night we wanted pizza in our room. When we asked hotel employee where to get one, ordered it for us and brought it
The location was as reported, so convenient to the train station. Truly a 5-8 minute walk. We dealt with Marie Aurora during our visit and she couldn't have been more welcoming or gracious. She treated us like we were family. The room was lovely. European pillows are a little thin for us. Wish that we could have had one more pillow in the room.
We loved the quant atmosphere of the hotel as well as the privacy we were given. It was in a great location to walk anywhere really in Venice. The service was excellent and helpful. The room was just the right size with a great view of a garden. We still had a Venice experience at an affordable cost. The first night the room was very cold and the pillows aren't the most comfortable but they aren't the worst.
staff not helpful, from outside the hotel doesn't look good and one of the rooms was very smelly.
delightful quiet part of Venice, very helpful staff - Umberto met us at the vaporetto stop and helped us get our bags to the hotel. The room was gorgeous with beautiful canopied bed and large bathroom all just completed. no breakfast as hotel is not completed yet
Emplacement, room and quietness
This is a charming old hotel that has been completely renovated. The owner was charming and very helpful. Our upgraded room was particularly nice.
Large room, comfortable bed and good loacation WIFI should be included in the fee.
Central location. Room size. Friendly staff.
Rooms were a good size, fantastic location and very comfortable. perfect for a short stay you were in the middle of every thing. Some people may find it a bit hard to find.
Great Hotel- staff was very friendly. Looked like nothing from the outside- so lucky to find it but absolutely pleasant stay.
Excellent location and standard of room
Excellent bed, great location Little daylight - but inevitable for much of Venice
Newly renovated and very clean Still under renovations. Thin walls and poor/dim lighting at night (they are sensor lights)
actually i like everything, esp the location and the room....just next to the train station as well as the car park isn't far (only 20 minutes to get to the airport by bus)....and also being next to the Grand Canal, the view is just perfect...
room window faced the Grand Canal
The staff was extremely helpful and made our stay very special.
Comfortable, clean, lux. Good selection of breakfast to kick start our day. Staffs were very accomodating to us as guests. Felt like a home away from home
The location is excellent. It is just beside the station and we had a room with a good view of the Grand Canal. We received a very friendly welcome.
The location was pretty convenient. The room looks rather old, but the bathroom was the best, modern, chic, spacious. Only negative was there was no elevators, and to get there you have to cross a big bridge of stairs from Piazzale Roma, which is rather difficult if you're carrying a huge luggage. The lack of stairs. Also, the wifi was per device only, and when I asked for 3 login accounts for my 3 devices, the guy on the phone was rather rude about it but he created the accounts anyway.
It's position A lot of stairs
Excellent hotel, excellent location and excellent staff and service. We stayed for our 20th anniversary and it was great. The location on the Grand Canal and next to Ferrovia was convenient for both the waterbus and walking around Venice.
The hotel is in a great location – 10 min stroll to piazza San Marco and the Rialto. The roof top terrace was fantastic for relaxing in the evening. The staff were fantastically helpful – they made great recommendations for restaurants and took care of the reservations. We had difficulty finding the hotel as there is no sign.
Cleanliness, decoration of the room, mixture of old and new furnishings. Very well heated, maybe slightly too warm! Great roof terrace and a bottle of free processo per room.