Kimpton Sir Francis Drake Hotel

Reviews

Pros

"The Wine hour was wonderful" (in 47 reviews)

"Great location and comfortable stay" (in 159 reviews)

"Beautiful hotel & wonderful location." (in 59 reviews)

Cons

"Room was small windows filthy" (in 51 reviews)

"Slow elevators, small room." (in 18 reviews)

Show reviews that mention

+

san francisco

union square

wine hour

bathroom very small

cable car

elevators were slow

great location

beautiful hotel

friendly staff

valet parking

lobby bar

tea and coffee

size of room

Okay

Nov 2018

5.1

Not the nicest

Old hotel, tiny rooms, very noisy with protestors with very little effort made by staff to make situation better. first room didn't have working heating and had to wait an hour for a new room at 11pm.
Okay

Dec 2017

5.7

Overrated historic hotel

Excellent location just one block from Union Square.

Because we received a low room rate through Kayak we were told “there were no king or queen rooms available and had to accept two double beds or “an historic (tiny) room”. The bathroom in this double room was damaged, tiny & you had to hold the toilet lever down for several seconds in order for it to work. Even though we were on the eighth floor, because the window has not been upgraded the noise level from the street was disturbing. And finally, it is ridiculous that people have to lineup and wait 5 to 15 minuets to get an elevator in the lobby. There are 4 elevators for a few hundred rooms which inadequately services the guests. Not recommended for a comfortable visit.
Excellent

Oct 2017

10.0

well-located, historic, functional

The Sir Francis Drake is adjacent to Union Square, Chinatown + the cable car line. You can walk to almost anything you need, and you don't need to go far. The staff is always helpful, even to late arrivals wanting a different room. The housekeepers respect "do not disturb" signs -- important when paperwork is left everywhere -- but are quick to make up a room when you're ready. AND it's across the street from Sears Fine Food, another SF tradition.

When it's busy, the elevators take a minute to get to you. Be prepared to wait. The bar backs up, too, and that can mean getting a drink when it's crowded is an ordeal -- especially since the lobby cab get loud. But the people are nice, so in terms of this negative, it's really just a fact that's not terrible.
Okay

Jul 2017

6.0

Wine hour

Small rooms Few amenities
Okay

Jul 2017

5.7

Good location for areas of interest

The room was super tiny. Staff was nice but it sure if I would rebook.
Excellent

Apr 2017

9.7

Lovely but could do with some maintenance

Just a few maintenance items marred what was otherwise a perfect score for this lovely boutique hotel. Great location and fabulous staff made for a fantastic stay,

Blocked drains and a dicky light switch were a slight issue but were attended to promptly.
Good

Nov 2016

7.7

Comfortable Stay

It was nice staying here again, it was comfortable and the price is the best for the location.

Theyou need more towels in the room and more soap. When we got in there was not any soap to washave your hands and no bath soap.
Excellent

Aug 2016

8.5

Great Location

The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals.

Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?
Excellent

Jun 2016

8.2

I lived the location and ambiance of the hotel.

Rooms could be upgraded a little bit and thought it was a little pricey.
Excellent

Apr 2016

10.0

The location was excellent. Friendly staff with spacious room. Loved the free wine cocktail reception.

No jacuzzi
Excellent

Apr 2016

9.4

Great location

Small bathrooms, placement of valet was a bad place
Okay

Jan 2016

6.0

Location great, but the noise was unbearable. Single pane window in the city under powel st. The constant early morning whistle of the doorman kept me awake. I had a headache one day and it didn't help having to listen to the door and whistle all morning. The plumbing/pipes screeching sound also constantly woke me up durning the night; which may explain the headache. Hotel is a cute boutique hotel, but the plumbing needs to be repaired & invest in double pane windows to replace the flimsy existing ones.

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