Guest reviews
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Overall Rating
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9.1 "Terrific location."9.8 "98%
enjoyed the restaurants & bars nearby ." 9.8 "98%appreciated the closeness to the beach ." 9.6 "96%liked the proximity to shopping ." 8.7 "87%liked the proximity to sightseeing ." 7.4 "Easily accessible by car , said 74%." 9.8 "Good access to the airport , said 98%." 9.5 "City centre within easy reach , said 95%." 10.0 "Near to public transport , according to 100%." -
7.4 "Good service."8.5 "85% found the
staff to be very friendly ." 7.3 "73% said theconcierge service was amazing ." 7.9 "79% said therecreation staff was great ." -
6.4 "Breakfast is mediocre."
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6.1 "Rooms are ok."5.1 "Only 51% said
rooms were big enough ." 5.4 "Beds were acceptable for 54%." 6.7 "Only 67% found thebalcony ok ." -
5.5 "Average cleanliness."6.6 "66% thought the
cleanliness of the hotel was average ." -
5.4 "Average amenities."5.1 "51% thought the
building was acceptable ." 5.8 "58% said thearchitecture was not spectacular ." -
4.7 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." 4.5 "For 55%, thelobby entrance was sub-standard ." -
4.0 "Value below average."2.7 "The
price was too high for 73%." 0.0 "100% saidbeverages were too expensive ." -
2.5 "Disappointing internet connection."2.0 "80% said the
wifi quality was bad ."
Overall Rating
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8.6 "Location is great."9.7 "97%
appreciated the closeness to the beach ." 9.6 "96%enjoyed the restaurants & bars nearby ." 8.7 "87%liked the proximity to sightseeing ." -
7.1 "Good service."8.6 "86% found the
staff to be very friendly ." 7.2 "72% said theconcierge service was amazing ." -
6.3 "Breakfast is mediocre."
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6.0 "Rooms are ok."5.3 "
Beds were acceptable for 53%." 5.1 "Only 51% saidrooms were big enough ." -
5.5 "Average cleanliness."6.7 "67% thought the
cleanliness of the hotel was average ." -
5.2 "Average amenities."
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4.6 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." 4.7 "For 53%, thelobby entrance was sub-standard ." -
3.7 "Value below average."3.1 "The
price was too high for 69%." -
2.8 "Disappointing internet connection."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."9.8 "98%
appreciated the closeness to the beach ." 7.6 "Easily accessible by car , said 76%." -
7.7 "Good service."8.5 "85% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." -
6.6 "Breakfast is mediocre."
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5.5 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." 6.3 "63% thought thecleanliness of the hotel was average ." -
5.1 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." 5.7 "Beds were acceptable for 57%." 6.6 "Only 66% found thebalcony ok ." -
5.0 "Average amenities."4.7 "53% thought the
building wasn't nice ." 1.1 "89% thought thefacilities needed updating ." 4.1 "For 59%, thelobby entrance was sub-standard ." -
4.8 "Not very comfortable."4.1 "59% said
rooms were small ." 3.8 "Air conditioning was criticized by 62%." 3.1 "69%criticized the small bathroom ." -
4.6 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." 4.1 "For 59%, thelobby entrance was sub-standard ." -
4.3 "Value below average."2.6 "The
price was too high for 74%." -
2.3 "Disappointing internet connection."1.9 "81% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."
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7.5 "Good service."
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5.2 "Rooms are ok."
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4.0 "Value below average."
Overall Rating
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8.9 "Location is great."
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7.3 "Good service."8.3 "83% found the
staff to be very friendly ." -
6.1 "Rooms are ok."5.5 "
Beds were acceptable for 55%." -
5.6 "Average comfort."5.5 "
Beds were acceptable for 55%." -
5.3 "Average cleanliness."
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5.1 "Average amenities."
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2.7 "Disappointing internet connection."2.2 "78% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.4review from
Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
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4.5review from
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
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7.4review from
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
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10.0review from
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
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8.8review from
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
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9.1review from
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
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2.2review from
The taxes were supposed to be encluded- they were not!!
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8.0review from
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
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7.1review from
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
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6.0review from
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
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10.0review from
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
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10.0review from
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
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8.8review from
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
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9.1review from
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
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8.0review from
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
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10.0review from
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
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7.4review from
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
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7.1review from
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
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5.4review from
Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
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4.5review from
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
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2.2review from
The taxes were supposed to be encluded- they were not!!
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6.0review from
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
