The Condado Plaza Hilton

The only nice thing left in this hotel is the view -if you go for the +$--- ocean view rooms. They need to close down and do some much needed repairs. Hilton should be ashamed to have its name associated with a hotel in such disrepair.

This was once a fabulous hotel but is now worn, dirty and sad. Plaster Falling off exterior walls.Lobby & Second floor permeated by sewage smell. Check in took 45 minutes. Only restaurant is a cafeteria which was below standard. Bedding worn and spotted.

The conditions of the hotel was sub par. It was a very disappointing experience. The initial manager was not accommodating to my concerns. However, the next manger I spoke with showed empathy, care and genuine concern to the issues I brought to her.

WiFi did not work. Mentioned several times to front desk. Was told someone would come to the room to assist us. Never showed up. Went to the desk maybe five times and was finally given a WiFi password that didn’t work . Not staying again

Housekeeping did not clean our room until there was some sort of management or supervisor on our floor checking her work . The first day all she did was give us towels. She never cleaned or swept anything . The phone in the room did not work so we had to walk to the desk in another building for every single question. They promised to send someone up to fix the phone and it never happened

What I like was the casino and the food in the hotel. service was good.

The timing was not right because too much activities for that weekend to much noise and to check out the line was too long due to young teenagers in the hotel. Elevators were all full of water and slippeary.