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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Cable or satellite TV, Coffee shop, Cribs available, Express check out, Gay friendly, Gift shop, Hot tub, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (children), Pool (outdoor), Private beach, Restaurant, Safe, Sauna, Steam room, Storage available, Wheelchair accessible | ||
| Activities | Bicycle rental, Casino, Fitness center, Game room, Tennis (outdoor) | ||
| Services | A/V equipment rental, Babysitting/child services (surcharge), Business center, Car rental, Concierge service, Laundry service, Meeting/Banquet facilities, Wedding services | ||
| Internet | Internet (free), WiFi (free) | ||
| Policy | Pets not allowed | Landmarks |
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Similar Hotels
Guest Ratings
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Read all reviews from Priceline |
Star Ratings
| The Condado Plaza Hilton | |
| Expedia | |
| booking.com | |
| priceline.com | |
| Orbitz |
| Hotel |
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Hotel is nice enough. |
| Pool |
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| Nightlife |
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89% |
| Shopping |
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90% |
| Ambiance |
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95% |
| Price |
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Price is too high. |
| Old/New Facilities |
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59% thought the |
| Noise Level |
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52% thought it was |
| Restaurant Prices |
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The |
| Furniture |
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52% found |
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Okay 6.0
Apr 8 2014
The service was good in the lobby. however, we had some problems with shower, we called the operator, she told us to dial 34 or 35 to get the help. we waited for an hour but no body showed up. we called back again with no response. I fix it myself. The help. I didn't like ignoring our request to work on the shower. Also, we request the bell boy to pick up our luggage from the room but again no one responded and we had to carry all the bags to lobby upon our departure. You need to train your staff in general on how to handle client's request.The service was good in the lobby. however, we had some problems with shower, we called the operator, she told us to dial 34 or 35 to get the help. we waited for an hour but no body showed up. we called back again with no response. I fix it myself. The help. I didn't like ignoring our request to work on the shower. Also, we request the bell boy to pick up our luggage from the room but again no one responded and we had to carry all the bags to lobby upon our departure. You need to train your staff in general on how to handle client's request. |
Excellent 9.0
Apr 6 2014
This is really good and clever choice to spend several nights at there. My friend and I love this trip and the hotel provide good service and place for us. I book the big bed online, but when we arrived, they said they only have two bed room for this level. This is really good and clever choice to spend several nights at there. My friend and I love this trip and the hotel provide good service and place for us. I book the big bed online, but when we arrived, they said they only have two bed room for this level. |
Excellent 10.0
Apr 3 2014
The view of the ocean and the surrounding area nightlife were amazing! Great service!The view of the ocean and the surrounding area nightlife were amazing! Great service! |
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Good 8.0
Apr 2 2014
This is a beautiful hotel. Wish all-inclusive was an option. When you arrive you're told the beach, wifi etc. are complimentary. When checking out you're CHARGED RESORT FEES. REALLY! I need to know this information ahead of time espicially since I did not spend much time in the resort. Good overall... Made my purchase through Priceline paid extra for Ocean-view. When I arrived I was told the additional charges was an upgrade from one building to another..... smh.This is a beautiful hotel. Wish all-inclusive was an option. When you arrive you're told the beach, wifi etc. are complimentary. When checking out you're CHARGED RESORT FEES. REALLY! I need to know this information ahead of time espicially since I did not spend much time in the resort. Good overall... Made my purchase through Priceline paid extra for Ocean-view. When I arrived I was told the additional charges was an upgrade from one building to another..... smh. |
Poor 1.0
Apr 1 2014
Jean-Pierre at the Hilton was an excellent host. He got me the best possible room. I wouldn't recommend Priceline to anyone. First, you didn't make the Hotel aware that I selected an ocean front room. Secondly you weren't transparent about I wouldn't the resort fees. Communicating about this in essentially what is 'small print' (you have t 'click on 2 or 3 links' before you get to this so-called imprtant info about the Hotel. How would like to get socked with an unexpected $400 expense at checkout? What a great way to screw up an excellent vacation. In addition, the Hotel could have been transparent about these fees at the check-in also. What if i didn't have the $400 to pay you.Jean-Pierre at the Hilton was an excellent host. He got me the best possible room. I wouldn't recommend Priceline to anyone. First, you didn't make the Hotel aware that I selected an ocean front room. Secondly you weren't transparent about I wouldn't the resort fees. Communicating about this in essentially what is 'small print' (you have t 'click on 2 or 3 links' before you get to this so-called imprtant info about the Hotel. How would like to get socked with an unexpected $400 expense at checkout? What a great way to screw up an excellent vacation. In addition, the Hotel could have been transparent about these fees at the check-in also. What if i didn't have the $400 to pay you. |
Poor 1.0
Mar 31 2014
Lagoon, Dennys close Toilet did not work, faucets dripped all night, had to move to new room. Asked to speak to manager, He ignored us. Old Hotel. Would not recommend anyone to stay here. For a Hilton- Shameful!!!!Lagoon, Dennys close Toilet did not work, faucets dripped all night, had to move to new room. Asked to speak to manager, He ignored us. Old Hotel. Would not recommend anyone to stay here. For a Hilton- Shameful!!!! |
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Good 8.0
Mar 25 2014
The pool and beach were amazing. While at the pool they handed out Popsicles and cold towels. At the beach they helped us get chairs and provided umbrellas. The view of the lagoon from our room was spectacular and we could watch people paddleboarding. When checking out they sprung an extra charge on us saying that Priceline did not cover it. I had no idea there would be an extra charge of 50 dollars a day. Some of the staff was a bit harsh too. The location is great if you are in for a beach vacation, however it can be expensive and annoying to get to Old San Juan and costs almost 20 dollars in a Taxi to the airport. Other attractions like the Rainforest can be difficult to get to without a car. But the hotel is lovely and has everything someone who wants to sit by the pool or on the beach could desire. Condado is a great area with restaurants and shopping close, but the price can add up and someone can get antsy if they dont get out and experience...The pool and beach were amazing. While at the pool they handed out Popsicles and cold towels. At the beach they helped us get chairs and provided umbrellas. The view of the lagoon from our room was spectacular and we could watch people paddleboarding. When checking out they sprung an extra charge on us saying that Priceline did not cover it. I had no idea there would be an extra charge of 50 dollars a day. Some of the staff was a bit harsh too. The location is great if you are in for a beach vacation, however it can be expensive and annoying to get to Old San Juan and costs almost 20 dollars in a Taxi to the airport. Other attractions like the Rainforest can be difficult to get to without a car. But the hotel is lovely and has everything someone who wants to sit by the pool or on the beach could desire. Condado is a great area with restaurants and shopping close, but the price can add up and someone can get antsy if they dont get out and experience... |
Excellent 9.0
Mar 24 2014
The location of the hotel is excellent! You can catch a free bus right outside the hotel to go to Old Town or tour the Forts. There is a lovely beach right outside the hotel. The rooms were nice and our balcony view was excellent. It was a long walk with your bags from one tower the next. The restaurant by the Casino has awesome views of the ocean and the food is great! There is also a Dennys but I would recommend the other restaurant.The location of the hotel is excellent! You can catch a free bus right outside the hotel to go to Old Town or tour the Forts. There is a lovely beach right outside the hotel. The rooms were nice and our balcony view was excellent. It was a long walk with your bags from one tower the next. The restaurant by the Casino has awesome views of the ocean and the food is great! There is also a Dennys but I would recommend the other restaurant. |
Excellent 9.0
Mar 19 2014
The location My overall experience was great except for the dirty bathroom The valet parking staff were extremely courteous to our needs. Upon entering the hotel, the staff were awesome. Assist our bags to our room and also provided information guides about the city.The location My overall experience was great except for the dirty bathroom The valet parking staff were extremely courteous to our needs. Upon entering the hotel, the staff were awesome. Assist our bags to our room and also provided information guides about the city. |
"Overlooking both the Atlantic Ocean and Condado Lagoon, the expansive Conrad Condado Hotel & Casino is located just five minutes from historic Old San Juan. The hotel's 570 guest rooms and 61 suites underwent renovation in 2008, enhancing the decor with modern touches. The lobby's front desk is made of orange colored glass and a massive fish tank filled with sharks, and guest rooms come with private balconies, botanical-based bathroom amenities, and an in-room safety box. The hotel’s focal point is the 24-hour casino with 350 slot machines. Additional hotel features include three pools,..."
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