WiFi need to be improved. Unable to use the entire trip
4 stars
The Condado Plaza Hotel
Photos of The Condado Plaza Hotel
Overview
Providing views of Condado Lagoon, The Condado Plaza Hilton is located near a range of restaurants and cafés, and treats guests to a private beach, a Jacuzzi and free wireless internet access in all areas. It is also a short car trip from Old San Juan and Condado Lagoon.
Guests can enjoy the outdoors on the terrace or have a drink at the bar. For fitness and leisure, outdoor tennis courts, an outdoor pool and water slides are offered. Recreational features include a sauna, billiards and bicycle rental.
There are 570 elegant rooms at the resort, each offering all the necessities to ensure a comfortable stay. A refrigerator, a mini bar and movies-on-demand can also be found in each.
A cooked breakfast is available at Pikayo and Aqua Bar & Grill every morning before guests head out to explore the local area. Lunch is provided at Eight Noodle Bar and Denny’s for those making the most of the resort and its facilities during the day.
The Condado Plaza Hilton is surrounded by the area's popular sightseeing attractions, including Fortin de San Geronimo del Boqueron and San Juan Bay Marina, which are within walking distance. The helpful staff at the tour desk are available to organize tours and activities in San Juan.
Latest deals for The Condado Plaza Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Condado Plaza Hotel
- Private beach
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Safety deposit box
- Entertainment staff
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Board games/puzzles
- Game room
- Scuba diving
- Diving
- Snorkeling
- Pool table
- Water sport facilities (on site)
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Pool and spa
- Saltwater pool
- Pool bar
- Hot tub
- Outdoor pool
- Sauna
- Water slide
General
- Family rooms
- Sea view
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Indoor play area
- Kids' outdoor play equipment
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Private beach
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Media and entertainment
- Radio
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Parking and transportation
- Parking
Bathroom
- Hairdryer
Bedroom
- Alarm clock
Reviews of The Condado Plaza Hotel
6.8
Okay
1230 verified ratings
Wonderful
420
Very good
152
Good
153
Okay
116
Fair
108
Mediocre
77
Poor
204
Summary of reviews
Guests say
Guests appreciated the beautiful location and views, but many expressed disappointment with the hotel's cleanliness and service. Issues such as broken amenities, rude staff, and a lack of maintenance were frequently mentioned, leading to an overall negative experience despite some positive interactions with certain staff members.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
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Score by provider
6.9 out of 10
531 reviews
6.7 out of 10
345 reviews
8.8 out of 10
15 reviews
7.7 out of 10
3 reviews
7.9 out of 10
8 reviews
All reviews
Pros (+) Location. Near restaurants and attractions
Cons (-) The room. Hotel bars.
Pros (+) Staff were so friendly, helpful and accommodating. Pool and tiny cove beach super convenient. Two restaurants open in hotel which is also convenient.
Cons (-) Rooms need updating but wouldn’t deter us from coming back!
Pros (+) Location is great. Beautiful beach right there. Rooms were clean.
Cons (-) Hotel is a little run down. Staff was not extremely engaged at check in and check out. WiFi didn’t work. TV screen was grainy. Smoke smell late at night.
Pros (+) Nice location
Cons (-) Breakfast buffet isn’t a good selection for diamond members
Pros (+) Beautiful hotel and amazing location with some great amenity options.
Cons (-) The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewh...
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Pros (+) I liked the beach being right there
Cons (-) Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit wit...
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Cons (-) Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's location?
The hotel is located near a range of restaurants and cafés, with views of Condado Lagoon and a private beach. It is also within walking distance of popular sightseeing attractions like Fortin de San Geronimo del Boqueron and San Juan Bay Marina.
How are the hotel's outdoor facilities and recreational features?
Guests can enjoy the outdoors on the terrace, make use of outdoor tennis courts, an outdoor pool, and water slides. Recreational features also include a sauna, billiards, and bicycle rental.
What practical amenities are available at the hotel?
The hotel offers daily housekeeping, contactless check-in/check-out, and a range of health and safety measures. Additionally, there are ATM on-site, business center, car rental, and wake-up service for added convenience.
How is the quality of the hotel's dining options?
Guests can enjoy a cooked breakfast at Pikayo and Aqua Bar & Grill every morning. Lunch is provided at Eight Noodle Bar and Denny’s. However, some guests have mentioned that the food at the restaurant was so-so.
What are some common concerns about the hotel?
Some guests have mentioned concerns about the cleanliness of the rooms, the functionality of elevators, and the quality of the Wi-Fi. Additionally, there were comments about the high prices at the poolside bar and the additional resort fees.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lagoon or ocean comes highly recommended.
Explore Nearby Attractions
The hotel is conveniently located near Condado Beach, Museo de Arte de Puerto Rico, and other popular attractions, making it easy for guests to explore the local area.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in December, which is mentioned as the low season. This could provide a more relaxed experience.
Check Room Amenities
Some guests reported issues with room cleanliness and outdated facilities. Before booking, it may be helpful to inquire about the specific room amenities and condition to ensure a comfortable stay.
Be Mindful of Additional Fees
Several guests mentioned extra fees as a downside. It's advisable to clarify all potential additional charges before finalizing the booking.
Verify Wi-Fi Availability
Some guests experienced issues with Wi-Fi, particularly in the rooms. If reliable internet access is important, it's recommended to confirm the status of Wi-Fi in the rooms.
Plan for Dining
While the hotel offers various dining options, some guests found the breakfast limited and the restaurant food average. Consider exploring nearby dining options for a diverse culinary experience.
Utilize On-Site Facilities
The hotel provides a range of on-site amenities, including pools, a private beach, and recreational activities. Take advantage of these facilities for a convenient and enjoyable stay.
Consider Transportation Options
The hotel offers car rental services and has parking available. If you plan to explore beyond the immediate area, renting a car could enhance your overall experience.
Seek Assistance from Reception
If any issues arise during your stay, don't hesitate to seek help from the friendly and professional staff at the 24-hour front desk. They are available to assist with any concerns or inquiries.
Location
999 Ashford Avenue, San Juan 00907
What's nearby
- Condado Beach256 yd
- Fort San Jeronimo426 yd
- San Juan Bay Marina0.5 mi
- Parque del Tercer Milenio0.7 mi
- Luis Muñoz Rivera Park0.8 mi
- Museo de Arte Contemporaneo de Puerto Rico0.9 mi
- Centro Europa1.3 mi
- Parque Central de San Juan1.3 mi
- National Guard Museum1.4 mi
- The Capitol of Puerto Rico1.7 mi
- Ocean Park2 mi
- Castillo de San Cristobal2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Condado Plaza Hotel
Low season | July |
|---|---|
High season | September |
Average price (weeknight) | $300 |
Average price (weekend night) | $327 |
When to book a room at The Condado Plaza Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Condado Plaza Hotel
FAQs when booking at The Condado Plaza Hotel
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See most recommended stays in San JuanGood to know
Value for money | 6.6 |
|---|---|
Distance to city center | 1.8 mi |
Nearest Airport | San Juan Isla Grande |
Distance to airport | 1.1 mi |
Everything you need to know for your stay in San Juan
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