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Staff welcome very professional. Room was excellent. Service overall was first class. Breakfast buffet was one of the best we have experienced. Hotel parking costs were expensive and unkown to us there was free parking available around the Hotel area.
Excellent position, comfortable room, good breakfast, helpful staff Limited facilities due to refurbishment of dining room - a sense that this hotel did not offer such good value as others we expereinced
Great location, in front on the castle. Very big rooms. Good price.
Car parking costs extra!
Beautiful hotel & room - everything absolutely impeccable
No breakfast before 7am.
The location of the hotel was right outside the Palace, shame about the residential building right next door that was covered in graffiti - we couldn't get our vehicles into their underground carpark as we have land rovers so we had no choice to use the on street carparking - which there was spaces to do but the area made us a bit cautious. To be fair nothing happened to the vehicles so all was well. A short walk away was town where we could get food and drinks, unfortunately the hotel restaurant was shut for the entire month of August so that was a bummer but its short term. Hotel was really gorgeous and I would stay there again though.
good location to amenities, had secure underground parking although very expensive, only stayed the one night as was travelling through. when we booked on the site it said only 3 rooms remaining but hotel was empty, no bar open, also outside across the square there is a resturant called Godoy that is very nice unless you have the specials offered by the waiter, we did and they charged us 168 euros for a starter.
Very efficient and noiseless air-condition - very good. Rooms are very comfortable and give a quite spacious impression because they spot ultra high ceilings of around 4 meters. A 4 star house like these, especially if situated in Spain, should have a pool.
Very good location a short walk from the station and just across a square from the Palacio and gardens. Central and close to restaurants etc. If we had known how much there was to see in Aranjuez we would have stayed for two nights rather than one. Totally recommend.
The big room,the big double bed.Very clean room and toilet.Easy and free parking.Kind staff. The access to the hotel was problematic.There was not in the navigation system.
Everything was very nice the noise of the air conditioned
Nice staff, nice rooms (good beds, luxurious bathroom), very priceworthy dinner buffet. Cheap minibar. It is a bit isolated. Trains and metro take 15 minutes to walk to the station first. Line 4 brings you to central Madrid in 20 minutes for € 1,85 However with a taxi you'll be at the Palace in Madrin in 10 minutes for € 20,-
the breakfast was good it was clean and airy the beds were hard, late night access was awkward the restaurant did not open till 2030 hours(far to hungry to wait till then)
Free Wifi (need a PIN at reception), toiletries amenity Far from the railway station (walking distance more than 10 minutes)
Staff Safe box was not working
Cleanliness of room , restaurant on site, quiet location, two type of pillows available Handle in the bathroom missing, magnifying mirror's support broken,staff not always available at front desk
The staff was really nice and helpful, and the facilities were really nice. The room was great and their breakfast buffet was awesome. Really enjoyed my stay and would definitely come back again. It is not close to Madrid city center but not far either about 30mins using the metro, but still great value for your money.
The Reception Area. Ugly room carpet, old tv.
The breakfast is excellent
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
poor layout of the reception, limited availability of sauna
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
Quiet, clean, close to train/metro
The weekend rate is very good value for a good room and good service
place and price
close to shopping centre. breakfast included, lots of free parking spaces, brand new hotel. I could not find in the GPS.
excellent location for Park Warner
It is a very good Hotel that suites us for the break in our journey to the south. good breakfast and the service is friendly and very helpful
Third bed was not comfortable
Everything was very new, the proximity to a major shopping center and to Warner Park The 1 hour wait for breakfeast one day.
The hotel is basic, but gives good value for the money. It was a good choice for a night stop during a trip to southern Spain. Breakfast choice and quality was quite poor. The rest was as expected, or even a bit better.
The room was clean and modern, and the breakfast was OK The phone didn't work, and the walls, for a new hotel, were paper thin.
The hotel staff were very friendly and helpful. The location is directly next to a large shopping outlet. The breakfast in the morning is large and a good value, but if you don't make it there until late in the morning you may be faced with a line up for food. The hotel is far from the city and a cab ride is expensive, so public travel is a must, unfortunately it stops shy of midnight.
comfort, cleanliness, central to local town. Good food and good service. Check in procedure was easy and efficient. We were offered an upgrade to a more spacious room with balcony overlooking the golf course for only 20 euros per night. Well worth the extra. the cost of WI FI was in my opinion expensive at 6.50euros per hour
large rooms easy parking very good breakfast 10 min. drive from centre
Friendly staff who went the extra step to help and assist. Good sized and very clean rooms. Good breakfast A bit too far out of town - a taxi ride rather than a walk
The hotel was situated in a quiet area. The site was too remote from the town centre but was the only one available with parking facilities.
I think a trouser press would be useful,I also think that,if you wish to attract international travellers you should have a couple of English channel on the TV besides the news.Otherwise the hotel was good and the staff were very helpful,thank you.I have stayed in the Stirling highlander Hotel in Scotland which is a Barcello. No.
Stayed with our son and his girl-friend. Excellent rooms, plenty of space, very clean and good facilities. Minor point that no facilities pool side, but no big deal. Planning further stay mid october - good mid point between ferry ports in the north and costa del sol.
poor room temperature controls and lack of dining options
Room clean and modern, good kids play facility, breakfast excellent Food in the restuarant pricey for what it is, buffet is better. outside pool not available out of season. Kids not allowed in spa facilities.
Lovely big room and huge bed, excellent restaurant and service The room could have been slightly cleaner
The spacious room was excellent and not a sound from the corridor or other rooms. Safe covered parking. Reception and bar staff excellent, but housekeeping was very lax. Bathroom floor not cleaned and bed not made up on second day.
Its location suited me well for visiting the Airbus site (courtesy bus was provided and only a 20 minutes walk if wished). The building was new, modern and clean.The WiFi was effective, fast and free. Some TV channels were available in English and reception was good. The breakfast buffet was varied and plentiful. The aircon in the room did not work. When asked for the instructions I was told it only heated anyway (would have not been good for a Spanish summer). I found the room too hot when I returned, and opening the window did not help much. The hotel lacked character and although built in 2009 there seemed lots of minor things were showing signs of wear - I therefore think the quality of build was not very good.
The staff, the silence and comfort. the restaurant with a good ratio price/quality The cleanliness could be improved in the rooms
Perfect hotel if you are a business traveler with appointments in the getafe area.
Ease of access. Breakfast buffet was inconsistently maintained.
Overall it's a very good hotel, very clean spacious, well equiped rooms. Downside is the location, if you got a car then it's worth staying otherwise it's too far from everything especially from centre Madrid.
clean, bed was comfy. We booked here thinking we were getting a good deal compared to the last time we stayed in Getafe but it kind of wasn't. When it comes to basics, yes they were good but based on the little extras I wouldn't stay there again. We could never get the AC to work in the room and when we opened the window, the outside traffic was too loud to keep it open for long. We had a fridge in the room but no minibar to purchase. And that usually wouldn't bother me but we were so thirsty in the middle of the night and I had to go down to the lobby to ask if they had anything available. I put the do not disturb sign on the door before we left for the day and when we returned, the maid had entered and cleaned everything. Again, appreciated but we had left our stuff everywhere and what's the point of putting that on the door then. There was no safe in the room. Also, not close to any means of transportation. You'd have to take a bus or taxi to get you to the closest metro or train station which isn't within walking distance.
the silence and the location
very comfortable room excellent bathroom facities and very cleen good parking facilities although we were very comfortable other guests were very inconsiderate and rather noise having loud conversations in the hallways.language battier in hotel was quite hard and no allowance for vegetarian diets
Hotel is modern with nicely designed rooms. Great location for Warner Bros park and easy commute to Madrid by car. Large shopping complex 5 minutes drive. If you don't have a car this is not a place you would want to stay.
Rooms are ok Restaurant service is terrible, food is even worse.
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
No place to smoke Non smoking hotel
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
Location (near Warner Park) Front Office personel.
The rooms were very clean. Good amenities. Comfortable.
Friendly staff, the hotel was easy to find and felt secure.
Rooms were exellent The head waiter was rude & unhelpful & meals poor value for money
When booking on line I was not aware that the returant would be closed.
The atmosphare,location and the service There is no parking on site
beautiful hotel in old convent in the nice village of Chinchon. we were very disappointed that although it was 27 degrees the swimming pool was closed due to 'end of season'.
This Parador is one of the most impressive I have stayed in. The 17th century Convent ambience has been remarkably preserved..... lucky nuns in those days!! The front-desk staff could benefeit from refresher courses in customer care and how to handle small problems without displaying sarcastic arrogance.
Beautiful parador and ideally located in the city center. Rooms too modern for parador style. A great plaza Mayor with possibility to dine on a balcony overlooking the plaza Mayor Not so much about the hotel itself, but during our stay the plaza Mayor was not so nice due to the build up of the podium for the bull fight later that week. That made the plaza Mayor for dining in the evening not the nicest place.
Garage was convenient but it took a couple of tries for us to understand the door system - two gates to pass through for security.
Hotel in good location with excellent facilities quality of both dinner & breakfast were produced to a very high standard, we would strongly recommend this hotel staff were very helpfull No complaints at all
upgrade to a suit because they could not locate your booking at first. set in a beautifull town no
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
Clean room, good tv and air-con
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
the beds are huge and comfortable!!! no-one spoke english
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
Large and airy Breakfast buffet not worth the money.
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
Expensive for what it is - but ok for an overnight stop
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
Courteous and helpful staff, clean hotel, great location, free internet connection Bar and restaurant closed for staff holidays, no secure parking
The room was warm and comfortable. The restuarant was closed, it did not state ths on the internet. No tea or coffee making in the rooms.
Spa Bath - Front Windows - Balcony No
Very near the Palace
I liked that they offered free WIfi, I was expecting it to be wireless, but you needed to connect, but besides that this was very useful. The location of the hotel was great, only concern, not enough lighting in the bathrooms, Not a sound proof room, so when other guest come in late, the ego in the hallways is very loud, and this happens quite often making it difficult to sleep, especially if you are jet lagged
Good location. Good beds. Spa bath was very welcome after walking for hours! Decore is tired, especially in rooms and some ground floor areas eg broken floor tiles.
Staff were friendly and helpful, hotel very clean and well situated in town Only thing I didn't like was the beds in the double room were two single beds pushed together I prefer one double bed, plus the beds were very hard and uncomfortable.
A very pleasant hotel at excellent location with very nice staff (I would advice only better knowledge of foreign languages).
The bar and restaurant were both warm and welcoming on a wet November night. The breakfast was excellent - individually cooked bacon and eggs!
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
decoration, style, comfort, restaurant food and service.
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
cleanliness of hotel.immaculate. very few english speaking staff
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
modern hotel. Excelent relation quality/price
the details... price ....
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
We found the hotel delightful, across the road from the Paradore and almost as luxurious. The staff are lovely. The hotel is about 100 yards from the famous Plaza where there are many restaurants. Currently reception offers a discount voucher for one of the restaurants.
We loved the town of Chinchon, and the location was very central. It had parking available The bathroom could have been cleaner. The night was warm, and it was too noisy outside to have the window open, and the air conditioning, although effective, was loud and disturbing.
Beautifully decorated hotel in the centre of Chinchon. Great value for money. As with previous recommendations, do try their restaurant - the roast lamb is superb!!!
accommodating, friendly staff that took the extra steps to make sure we were well-taken care of. the room was tight for a family of four but comfortable
No central heating in bathrooms
Excellent town centre location but still quiet, free secure parking beneath the hotel, good value for money.
the restaurant is not in the hotel
Very pleasent city
Excellent room and parking facility, spotless and location.
location brilliant, parking easy and not expensive, well appointed, room was a little noisy, but would request one overlooking garden next time!
Firstly I liked that the staff of the hotel was always ready to help me with all the problems that could emerge; another positive moment was surely the cheap cost of the hotel while situated not too far from the metro station and other means of transportation.
Room was clean. Friendly staff. Extremely noisy at all hours. Could hear loud conversations in other rooms, footsteps, excessive street noise.
Good wifi and nice staff. Ordinary breakfast but good value for money
Internet is for free, the room was nice,... Parking is to expensive, the garage its to small to park,...
Very good location in the center of Getafe, close to the train station (linking Getafe to Madrid in about 15 minutes) and shops. Only the lack of a lift, however we stayed at the first floor. A more practical (and feasible) improvement would be placing a small fridge in each room.
The hotel took me in although I came before check in time by a few hours, it is centrally located in Getaffe near the market and the food outlets and is yet very quiet as a hotel. It was newly renovated and the rooms and bathroom were great with hot jet water and the cleaners did a great job.
Very friendly staff and very helpful in getting around a new city, the room was more than comfortable and had a good range of amenities. It was only the location of the window and that it was not able to be opened up fully ( or if it was, I could not figure it out) to enjoy a better view from the window.
The rooms were spacious and the bathrooms were great! The hotel staff were very friendly and accomodating, and the food from the restaurant was delicious! Also the close proximity to Getafe Central...5 minutes or less by foot! The say they offer daily cleaning, but it's really just tossing the trash and making the bed. There was hair from someone other than me from the moment I got there to when I left...from either a previous guest or someone who cleaned. The breakfast buffet was very limited for 6 euros...could have probably eaten somewhere else for much cheaper with more options. Also was far from the city centre: about and hour or so from Getafe Central to Sol on the metro.
The room and the bathroom were very nice and clean, everything was almost new. The price of the room was very good, the receptionist speaks English and it was very kind. It's outside Madrid. Although, in the metropolitan area of Madrid. By train you make 20 minutes to the City Center (by metro, around 1 hour). The railway station is very close. They had no curtains on the windows, only drapes, so you had to stay with the drapes and the lights on, or people on the street could easily see you in the room.
I'm glad to meet the owners brother,George and one of the employee,John who speak English fluently and are able to assist us in many ways.Thanks to them I have a great trip to Spain
big supermarket in 1 minute of walk, 5 min to underground, free drinks in refregirator the veiw from window to the opposite wall
the location was great. it was near to shopping and high way to airport hotel staff were unpleasant.. never smiled and hard to approach
The Hotel is nice and is handy for shopping. The Hotel is too far from the City Centre to be used for a city break and the reception staff could be a little more customer focused.
Hotel is above shopping centre with lots of restaurants for all budgets. There is also a fancy fountain display in the mall, which a lot of the restaurants look out onto. The hotel is about 15 minutes walk from a train station that takes you into Madrid Atocha in about 10 minutes, and the Warner Bros park is about 25 minutes away (by car). The rooms are basic, but spacious enough for two adults and two young children. Free WiFi works well.
Set in large shopping complex with loads of eateries, However, we dined in hotel restaurant each evening. Not only excellent value but great food and attentive service. 5 minutes from Carrascal tube into Madrid (one change required but quite simple). Room comfortable and well appointed. Parking sectioned off from the shoppers. Range of shops impressive if that is what you want,
quiet, considering the location (public shopping mall) receptionist was unable to arrange for a taxi, in Madrid, in November - there were always plenty around
near to shopping stores Staff was unpleasant.. unkind.. no smiles
The luxury room with balcony on the shopping-site and the hospitality of all the people of your hotel I made a reservation for a room for 4 days. At first we get roomnumber 111. This is a room without balcony and no vieuw at all! That is unacceptable for a 4-days stay. We made our complain at the ladys of the reception and they gave us roomnr. 135. That was an excellent room.