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Clean, excellent food, great location for young kids
variety of food excellent, location in terms of beach front excellent, entertainment average, kids club unavailable in October school holidays and when avaialble on to Thomas Cook or First Choice travellers Unhelpful reception staff and manager.Exceptionally freezing cold pool and waterpark pools
We thought it was the ideal location with the option of the pool, the beach or the waterpark. There were 9 children in our group and it was perfect that they could do different things and still be beside the hotel/ I think there should be a better option of snacks for those who do not wish to go into the restaurant for lunch
The location of the hotel is excellent, the food very good and staff very helpful and friendly.
It catered for everyone. Close to the beach.
location right on safe sandy beach, waterpark great for kids and easy access from hotel, daytime actitivities with Barry and Pattie, food had a good variety and was nice, waiters very pleasant Pool a bit small
the food,drink,service and the waterpark free yes free . I would recommend this hotel to anyone.
The food was great and the location right next to the beach and the water park of course. The shower design is horrible, water splashes everywhere! A/C is in front of the beds. Also, they don't serve alcoholic beverages other than beer in the water park and the other beverages are limited.
Staff were very helpful and friendly and food was varied and good
i liked the laid back ambiance from the moment i walked in the front dooralso the location and food
polite staff,rich gourmet,luxurious swimming pool and roof garden bar,facilities in the room,relaxing environment,close to the eivissa
Great new hotel in an excellent location; most of the staff were very helpful and warm. Super comfy beds, excellent showers and excellent breakfast open past noon. Some teething problems being a new hotel
Friendly staff at reception always hepful and with good, relevant information. Large room and just right the sence of comfort. Given the hotel was empty could have put people on different floors and not have the feeling we were all in a small space.
All good except for the service charge to bring ice to the room. 5 euros!!! That was a little disappointing but other than that it was incredibale... Lofvely rooms with amazing views. We will be back for sure...
Please note: I left after four nights because of a change of my plans. The hotel enjoys contemporary luxury styling and relaxed ambience in an attractive location. Metal bed in room. No towel rails in bathroom.
We really enjoyed the level of service by all the staff at the hotel -- it really increased the enjoyment of our stay. We also enjoyed the comfort of our room and the location near the water and town.
breakfast staff and content coolness of the environment The most expensive and the worst Gin and Tonic at the roof bar in the world!!!
modern design and location. The pool was very nice The gym is small and I the cardio machines don't work well..
Very nice design hotel / very relax atmosfear / super deluxe junior suites with nice light systems / glass wall bathroom / beautifull view from terras / really great rooftop lounge bar and swimming pool / friendly staff / ... Een absolute aanrader / zeer luxe hotelkamers met leuke electr gadgets zoals sfeerverlichting en electr gordijnen enz... / zeer mooie badkamer met glazen muur / mooi uitzicht vanaf terrras / zeer ontspannen sfeer / geweldige loungebar op dakterras met zwembad / aangenaam personeel / ... Distance from Ibiza town / afstand van Ibiza stad
Nice and helpfool staff,interesting design of rooms.Good bar at the roof Area around the hotel is not special,far away from the city.Beach wasn´t good.
Good rooms-excellent position of the hotel (good vievs) Food very average
Fantastic hotel, great location on the beach, two other beaches within a 5 minute walk. Quiet location, but everything you need within half an hour. Not full of Brits, mainly continental guests.
one of the best hotel cheap and very good location to water sports and everything ....the fooood is soo goooood i really recommend this hotel the beach need more cleaning
Excellent location. Kind and helpful staff. Unfortunately, there was a problem either by booking.com or the hotel, whereby our reservation was lost or misplaced. Thus, no room was prepared for us upon our arrival. The hotel was effectively booked up, with the exception of a room in a poor location, (1st floor, directly on the street and with a view of a large concrete wall), which seemed to be usually held for handicapped visitors (wide doors, oversize bathroom with railings and missing the bidet). In addition, due to the confusion and discussion about the lack of a reservation, we missed dinner that was to be part of the half-board package. We were eventually given a cold meal, but it was very substandard. We were not offered a different room the next day, although we were accomodated once we asked to be moved. The remainder of the stay was delightful, although it did not totally compensate for the way the stay began. I would recommend the hotel to others, but notify them of our incident.
beds to hard
Hotel was clean, very nice sea view, quite good buffet, rooms could have been better
buffet breakfast/dinner great choice.attractive public areas.excellent evening entertainment.20mtrs to beach. the noisy club hotel next door.early finishing time of dinner and early closing of bar.
Staff was friendly, the beach was nice as well as the swimming pool and the parking was easy. The food was not nice.
All inclusive includes alcoholic drinks, location is superb, food is excellent. Must bring own poolside/beach towels?!?! No daily shampoo or soap (once a week) ?!?! Location is isolated with respect to _everything_ in Ibiza, so transport is hard and expensive, to anywhere.
We thought the food, drink, service, staff, pool were excellent We thought the room was fairly basic
Great location, good entertainment both during the day and in the evening, great for kids. Too many steps especially if you had a pushchair and did not get a room at ground level. Not enough tables & chairs for the evening entertainment also the "normal" towels on all the sun-loungers by 7am!!
Setting is lovely, choice and quality of food and drinks outstanding. An excellent place to chill out there is nothing that i did not like
The food was very good and plentiful. The best part was the entertainments team, they worked hard all day and night. The shows were great, a bit cheesy, but were lots of fun for adults and kids the door didn't lock properly to the accomodation and would open when locked with a bit of force. Told reception who said this was normal???? Hotel is some distance from portinax town the walk into town is all downhill which isn't too bad but then you have to climb back up. pool areas are small and beds are on top of one another, the small pool is the best not too busy. The beach would be great if it had some sand on it.
Great location. The entertainment was great for children, both during day and evening. Food & drink offered was good, preferred the fish to the meat dishes. If you have a pushchair not many rooms with easy access, too many steps and not enough ramps . Also room service was not consistent, had to chase for towels, soap toilet paper. Opening times of restaurant at lunch & diner too short especially at busy times, hard to get a table.
Location to Portinax, easy access to beach. Very limited and repetitive food choices. Hotel is better for families - too many children for adults to use the pools.
the apartment was clean, comfortable and lovely sea view and our room was quiet. we were lucky. may not have been had it looked over pool. small pool in relation to number of guests and continuous music is played all day around the pool, making it noisy if you want to relax.also workman chipped away at floor tiles near my sun bed which was a bit annoying but perhaps he had to get his job done.
Very Nice, family safe hotel, good pool, nice one bed apartment, nice and clean. not as close to the beach as I would of liked
Supurb in every respect. AAA+++++ All evening entertainment in German.
The staff were very friendly and helpful and it was very clean. There was not enough room around the pool to sit and we were unable to get a sunbed as it was very busy. The hotel was also a long walk from the town and beach.
Gardens, the view My bedroom did not have closet, the other room had the tiniest closet with four hungers. no room to put clothes away. In the kitchen there was no room to put the toaster and the kettle and I had to place it on top of the burners. No room to cutting board or cooking. Cleaners did not dust the bottom sheet, only put the top sheet on top.
hotel stuff was very helpfull,comfort,swiming pool,lovely food
The hotel was spotlessly clean and the staff could not be more helpful. The pool was excellent and a good size. There is a notice that says you cannot reserve sunbeds, however no one takes any notice of this. The rules should either be applied, or the notice taken down as it has the potential to cause problems.
Roomy accommodation and quiet as our room did not overlook the swimming pool and other public areas. Buffet style food - waiter service would be preferred.
Hotel is very well kept and maintained, it is very clean and it is a good decent 4 start hotel Shows go for too long sometimes big noise past 12 at night. The gym had some broken machines, no treadmill
Roberto, a great guy at reception - very usefull
the staff are fab its great to see you all again,the service is great and although we didn't bring the children this time it is very safe,we will be bringing yet another new family with us next year to introduce them to san miguel. this is the seventh time i have stayed here so its fab,only was a little disappointed that the entertainment was inside so it was limited.
all the rooms in the hotel overlooks the beautiful bay of port of san miguel. lots of entertainment for the kids, and good entertainment in evening for both kids and adults.. also get the choice of eating in the other two sister hotels either side of the catgo hotel, but the cartago was the best for all food of the three. the restaurant had beautifull views over the bay with a masive glass frontage looking out.. the only downside to this hotel is they are built into the rockside and there was only two lifts, which sometimes for mealtimes you could wait a while (the retaurant was on floor 8 and pool on floor 0)
Fantastic location right on the beach, excellent for kids (kids clubs, pools, beach, entertainment). Lifts took ages!! Also, after 1 week, evening entertainment got a bit repetative...
Fantastic break, Hotel staff all extremely friendly, always something to do and the entertainment team are top drawer. Would recommend to anyone. Leaving.....
Hotel and staff were excellent, entertainment team excellent, kids enjoyed joining in the activities both day and night. Excellent family resort right on the beach.
the location and views from the hotel - the facilities the rip off when paying the bill by charging a much higher exchange rate
friendly staff, very peaceful, beautiful scenery, fun filled days & nights but also quiet areas if you preferred, good choice of food & drink, hotel very clean , excellent choice! nothing at all !
Easy going, nice and attentive personnel. Very good breakfast buffet and nice seating. I was amazed by the culinary quality of both restaurants. We arrived on a Friday at 23h30. We booked for a half board package. We did not get any credit (not even a drink) for the meal that we could not consume on Friday. Is that normal ? In many other hotels, there is more flexibility for people who can only fly in after work ...
Everything. High quality high class beautiful accomodations
The facililties were excellent, the rooms spacious, the bathrooms modern and extremely well appointed. The restaurants provided a good range of high quality food, although we were disappointed with the Asian restaurant Monsoon both in terms of quality and staff. The pool area provided enough space and comfort and the location was within easy access to the main shops and restaurants in the town. The staff were always able and willing to help. I thought the staff could do more to control the minority of guests who behaved like package holiday makers in reserving pool areas and loungers for hours before the intended using them. There were also a minority who should have been told to wear shirts when in public eating and drinking areas.
The Hotel is beautiful and the rooms are to a high standard.It has a nice poolside area with very good service.The poolside restaurant is also good at lunchtime. I felt that the atmosphere in the Hotel was totally sterile.I was there in the height of the season and it was fairly quiet.The public rooms and terraces are outstanding but most of the time,they are deserted as are the restaurants with the exception of the poolside.The Hotel needs to promote itself more to create a better ambience particularly,considering the cost.
Very good location and high standards of service. Very cold during stay (February) - heating very noisy, not enough bedding and no spare blankets
the view! smell in the bathroom, hard beds, no free safe
location,climate,staff,food common areas occasionaly smelt like belgium(w.c pong)
The Beach is amazing ! Too far from the Clubs :( which is what Ibiza is all about !!!
Location was magnifiscent ,food was very good ,amenities were plenty and the beach was lovely.Many performances for the children and pool and drink options for the adults. The condition of rooms
the staff were great the location beautiful
Some of the front office staff was very helpful. (The ladies) This one had a broken balcony door lock. They had to changed our room unwillingly after a one night stay.
i enjoyed the hotel very much excellent views from room good variety of food and plenty of it.
location and child friendly especially free ice cream for kids beds were not the most comfortable and soft drinks at the pool bar were expensive
hotel was in an excellent location, directly on the beach. Very clean and friendly staff
we liked the freindly atmospher
Friendly staff and very clean. Also, facilities were excellent and condition of hotel is lovely. Room was a lot smaller than depicted in website pictures which I found very disappointing. The room, while clean was small and 'pokey'. I had a problem when trying to pay in that both my credit cards where denied. Despite calling my bank and being assured the problem was with the transaction carried out by the hotel and not the card itself the night porter refused to acknowledge this and I had to pay with alternative funds at my own expense. It should not be advertised that credit cards are accepted when they are not or there are problems which staff refused to acknowldge.
excellent location, by the beach and within easy walking distance to many bars, shops and restaurants. too crammed by the pool. people 'queueing' at 8.30am for the sunbeds that are unchained at 9.00am.
Location. Excellent welcome by reception staff. Pool not really suitable for 2-3 years and below. Food at poolside ok.
Great location, nice pool and very clean. The beds are very hard and not comfortable. The hotel is also very noisy in the mornings. The room was also quite small - there was only two of us staying in it but it was advertised as a three person room but would be too small for three adults.
pool & beach access No
the room was really comfortable.. the bath and the personal which was completely indifferent except one person....very good hotel but poor stuff!!!!
Great location, very central to all amenities in Santa Eulalia
- we stayed in the worst room of the hotel, too small, too noisy because of air condition machines just in front of the room, no shampoo, no hair dryer
Going in October when prices were lower, we did get excellent value, for the price we paid. Our toilet leaked and when we complianed, the staff tried to ignore the issue at first.... Had to visit reception six times before it was resolved, when they did move us reluctantly to another room.
Very clean and tidy Bingo at night
Overall package excellent - will most likely book for a large family group next year - would like to be able to select actual rooms on their website
very well located. clean comfortable room lovely view. Holidayed alone with for fifiteen year old daughter felf veru comfortable there, need not spend time around pool or bar. Very goog base. Good value for money. no not for the type of hoel it is.
plenty of sunbeds and pools were nice not enough choice with main meals
The first thing i noticed was how clean and organized the hotel was. The staff at reception were kind and helpful. My room was pleasant and I enjoyed the whole experience. I would recomend this hotel to friends. The food was sometimes a little basic, for example as i don't eat red meat there was sometimes just one other option.
location - 50m to the beach. Parking free available; very helpful staff. Nice part of the island for couples and families. Swimming pool closes at 19:30...too early. Breakfast very limited and very "english oriented"; cleaning-services start too early and it is noisy. First, we were given a very small room (and with noise from the pipes) but we asked a new one and that was excellent.
Near to the beach. Nice sea view from the window. No mini bar in rooms. Typical family holidays hotel.
Hotel was modern, comfortable and clean and the location was excellent. Overall excellent value for money. Sometimes the indicated entartainment did not materialise which left my son who loves football disappointed on two days, out of a three day stay,
The staff went the extra mile for us. Personal greeting from the owners to advising on restaurants and arranging a day trip. It's a peaceful hotel with good facilities; swimming pool, jacuzzi, steam room, gym, lounge with TV & internet. It was mostly used by 30 something couples looking to take it easy. Breakfast is on the terrace overlooking the hills and the sea in the distance. Beautiful.