Pacific Inn Santa Cruz

The receptionist was nice

The rooms didn’t have curtains and the decor is very out dated the hot tube was peeling and the housekeeping staff was very rude at check out time they repeatedly knocked on the door to tell us to get out it was only 11:15 am check out was 11:00 am. I was gathering my wife’s belongings because she required assistance with her walking equipment but the didn’t seem to care. The swimming pool was dirty.

The Inn was very dirty, old and everything smelled like cigarettes. I had to call and verify my check in 3x and when I got there the extra bed was not in the room. The bathroom is so old and gross. Do NOT recommend.

The staff was nice and location was ok

jacuzzi was cold, beds weren't comfortable, bathrooms were dirty, staff did not clean our room after the first night of our two night stay

The front desk lady was really nice.

The place was crumbling around us, stains over the walls and ceiling, the floor in the bathroom had a sink hole, the bathtub with a “jet spa” was so scratched and physically dirty like not recently cleaned we decided not to shower. The towels laid out had human hair on top of them. When we checked in (with a man) we weren’t given the run down, just our keys and the WiFi password and because of that we missed breakfast included in the price. That was the worst waste of money I could possibly imagine and really disappointing.

Shower Valve was broken and didn’t have hot water until 10pm, bathroom door did not shut & soap holder in shower was broken and was sharp.