Basics
Services and conveniences
Pool and spa
Accessibility and suitability
General
Bathroom
Parking and transportation
Media and entertainment
Laundry
Dining
Outdoor
Bedroom
Workspace
Health and safety
Family friendly
Fitness
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
Hotel Arenal offers a range of amenities including a rooftop pool, spa, sauna, and a fitness center. Guests can also enjoy a complimentary breakfast and access to an executive lounge with beautiful views of the city and the pool.
Is the hotel conveniently located for exploring nearby attractions?
Yes, Hotel Arenal is conveniently located near Museo Etnofolklorico, Plaza 24 de Septiembre, Cathedral of Santa Cruz, and other attractions, making it an ideal base for exploring the area.
What can guests expect from the hotel's customer service?
Guests can expect excellent service from the staff at Hotel Arenal, who are described as patient, helpful, and accommodating. The staff is also praised for their translation assistance and patience.
How is the cleanliness and maintenance of the hotel's facilities?
The hotel offers clean and comfortable rooms with nice views, delicious breakfast, and a well-maintained rooftop pool. However, some guests have mentioned issues with outdated facilities and occasional maintenance issues.
Is the hotel's pricing reasonable for the offered amenities?
While some guests have found the hotel to be a bit expensive, others have described it as good value for money, highlighting the comfortable accommodations, helpful staff, and proximity to the plaza.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room with a View
Opt for a room with a nice view to enjoy the scenic surroundings and cityscape.
Check for Language Proficiency
Be aware that most of the staff may only speak Spanish, so consider this when seeking assistance or making inquiries.
Verify Facilities' Working Condition
Ensure that the sauna, spa, and fitness facilities are in good working order, as some guests reported issues with these amenities.
Consider Room Size and Decor
Some guests found the rooms to be cramped and the decor overwhelming and old-fashioned, so consider this when booking.
Be Mindful of Maintenance Issues
Some guests experienced maintenance issues such as non-functional elevators, gym equipment, sauna, and jacuzzi, as well as hot water supply, so it's advisable to check the status of these facilities.
Check for English-Speaking Staff
If you require English-speaking staff, it's advisable to confirm their availability in advance.
Plan for Language Barriers
Given that not all staff may be fluent in English, consider using translation tools or apps to facilitate communication.
Verify Hot Water Availability
Some guests encountered issues with hot water supply, so it's recommended to confirm this aspect before your stay.
Manage Expectations for Breakfast
While breakfast is included, some guests felt that it could be improved, so it's best to manage your expectations.
Consider Value for Money
Some guests felt that the hotel did not offer good value for money compared to alternatives in the area, so it's advisable to consider this aspect when making a booking.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | February |
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High season | November |
Average price (weeknight) | $52 |
Average price (weekend night) | $51 |
Hotel Arenal is located at Calle Beni # 340, 2.7 miles from the center of Santa Cruz de la Sierra. Museo Etnofolklorico is the closest landmark to Hotel Arenal.
Check-in time is 2:00 PM and check-out time is 12:00 PM at Hotel Arenal.
Yes, Hotel Arenal offers free Wi-Fi.
Yes, Hotel Arenal offers free parking.
Hotel Arenal is 10.1 miles from Santa Cruz de la Sierra Viru Viru Intl.
Yes, Hotel Arenal has a pool onsite.
KAYAK scours the web for all room deals available at Hotel Arenal in Santa Cruz de la Sierra and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Arenal and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Arenal.
Value for money | 6.0 |
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Distance to city center | 2.7 mi |
Nearest Airport | Santa Cruz de la Sierra Viru Viru Intl |
Distance to airport | 9.8 mi |