Daily cleaning, installation of cabin HEPA filters on flights to Santa Cruz de la Sierra
|October||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$792||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
BoA has waived its change and cancellation fees on flights to Santa Cruz de la Sierra Viru Viru Intl. Confirm policy on booking site.
|Flights from Miami||7h 00m|
The cheapest airline ticket to Santa Cruz de la Sierra from the United States in the last 72 hours was $255 one-way, and $402 round-trip on the route from Miami to Santa Cruz de la Sierra. The most popular route is from Miami to Santa Cruz de la Sierra and the cheapest ticket found on this route in the last 72 hours was $402 round-trip.
In general from United States, BoA flies the most to Santa Cruz de la Sierra. The most popular route is from the United States, and BoA flies this route the most.
Santa Cruz de la Sierra Airport is 12 miles from the center of Santa Cruz de la Sierra. View on Map.
Santa Cruz de la Sierra is served by Santa Cruz de la Sierra Viru Viru Intl Airport, also commonly referred to as Viru Viru Intl, or simply Santa Cruz de la Sierra Airport. The airport code is VVI.
Bolivia has reopened its borders to commercial flights.
Travelers must present a medical certificate with a negative COVID-19 PCR test result issued within 7 days prior to arrival, certified by a Bolivian consulate.
Travelers without a medical certificate with a negative COVID-19 PCR test result are subject to quarantine.
There are currently 27,064 active cases of COVID-19 diagnosed in BO and 9,415 deaths as of Jan 12 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Due to hurricane"
Pros: "The Flight Attendances, was nice, they gave us "Food" (like it use to be) and the flight was pretty smooth."
Cons: "Same As Above"
Pros: "Great flight"
Cons: "Terrible service , terrible boarding and worst food than in prison"
Cons: "I never got to my destination on the date I want it"
Pros: "The service from Miami to Bogota was pleasant so was the service."
Pros: "The service was excelente; on time."
Pros: "Nothing, missed our flights. The service was horrible and they were talking badly about us in Spanish, knowing we were English speaking. They didn't realize we knew Spanish."
Cons: "Horrible customer service."
Pros: "After a 5 hr delayed in which the boarding and flying time get passing by without anyone acknowledging the constant delays, we had a safe and uneventful flight."
Cons: "No notification that there was a delayed until you checked at the counter. Rude attendants that would disregard questions regarding the delays and then offered $12 voucher for lunch as if they were doing us a favor. Our flight was delayed from 4pm until originally 7pm.. Then when 7pm came and went we had to continually ask at the counter, because no information was provided.. Kept being told just a few minutes until boarding and then when it was almost time to board, we couldn't because the flying crew was delayed going through security. SERIOUSLY.. wouldn't you think that after all the delays, the crew would have already been ready to board as soon as possible. For most of the passengers our delayed caused us to be at the airport for at least 8 hrs. Since they ask to check in at least 3 hrs. prior to departing... You tell me if $12 voucher is enough to hold off for 8 hrs. When a soft drink and a sandwich was at least $15.. and that was for the cheap ones. This was my first time flying Avianca and will be my last. At least AMERICAN AIRLINES gives flight vouchers even if they are only 2 hrs delayed. A $12 voucher is a JOKE.. and there were 3 of us in my family. And they acted as if they were giving you a free flight."
Pros: "They were very helpful and friendly. At the gate they changed our seats to something more comfortable, without us asking. Boarding went smoothly and efficiently."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Cons: "Had a two hour delay and couldn't check in early. I tried to check in around 2 AM when I got to Miami (the flight was originally for 9 AM) and they told me I had to wait till 6 AM. Of course, when I came back at 6 AM they weren't open, and only opened around 6:30 AM."
Cons: "Better food - Internet"
Cons: "cushion seats where uncomfortable"
Pros: "The plane was new and in good condition, had personal entertainment units. staf were friendly"
Cons: "Food options were limited"
Pros: "The flight was on time, good attention and very pleasant thanks Avianca."
Pros: "It was on time, departing and arriving. Perfect time."
Cons: "It's a hard hour, 3 am flight, and the crew is super hostile, should be a little nicer, not only because is part of their job, deal with people, also because is a time when people is tired."
Pros: "Breakfast was alright. The flight was on time."
Cons: "The entertainment system in my seat did not work, the sound was broken. Boarding was disorganized with no apologies. The booking and check in said I was allowed 3 pieces of luggage, at the counter only permitted me two."
Pros: "I like the seat comfort and viewing screens on the seat in front of the passengers which allows for the long trip overseas to pass more easily without appearing to be as long as the trip actually takes."
Pros: "I threw my back out and the crew member gave me a row to my self and heated a water bottle to put on my back."
Pros: "Good airplane and service"
Cons: "Avianca charged my account twice for the cost of the ticket, now the bank says I have to talk to Avianca and Avianca says I have to talk to the bank. It's very annoying to spend hours listening to endless messages in both ends, the bank and the airline, and not being able to get me money back!"
Pros: "Once boarded, crew was friendly."
Cons: "Flight was over 6 hours delay with no clear explanation or support given to passengers. First and last time I am flying Avianca."
Pros: "Great food and drinks provided by excellent personal."
Cons: "Baileys is no longer an option. Has been changed for a South African beverage."
Pros: "Delays and lies that end by making me still not been able to arrive in Rio. I am in Bogota and all my professional meetings are gone."
Cons: "The whole experience was bad. Avianca is the worst company in the world! And I am a diamond customer in their loyalty program so you can imagine the rest..."
Pros: "I lost my conexión to Bucaramanga because this fly was delayed for 3 hours."
Cons: "They don't inform me about the delayed flight!"
Cons: "Cancelaron mi vuelo de escala en bogota y me hicierln esperar 12 horas por eso no pude llegar a tiempo a mi compromiso y lo cambie para la fecha antes de irme, como mi compromiso era importante tome el riesgo pero tuve otro retrazo y no pude tomar el vuelo de vuelta, llege al aeropuerto y me dijeron que no podian hacer nada me hicieron pagar 300 dolares mas. Todo esto fue culpa de su aerolinea ya no tengo ganas de viajar de nuevo con ustedes"
Pros: "excellent service on board"
Cons: "Flight was overbooked they had my parents wait for more than an hour between phone calls from Miami to bogota to find out what they can do they end up giving them an stand by ticket for one of them I bought their tickets on May to be sure that they will have a good experience and not inconvenience, after express my dissatisfaction to the front desk attendance she went to speak to a supervisor and finally give us a solution accommodating them and a different flight and different airline making us wait extra 2 hours."
Pros: "The crew on flight AV3 on July 11th was fantastic."
Cons: "They did not have my name for the vegetarian meal option, which I selected during the booking process. In order to fix the problem they gave me a crew meal. The crew was very attentive to this situation."
Pros: "Entertainment System, On-Time Flight."
Cons: "As with any airline, no room in coach for tall individuals."
Pros: "It's was nothing extraordinary"
Cons: "Not individual TV"
Pros: "SUPER IMPRESS!!! Costumer service was awesome flight amenities were great"
Pros: "Smooth flight & great movie"
Cons: "The food was horrible. Avianca has decreased it standards in the food area."
Pros: "Good food. On time"
Pros: "Amazing AirBus! Great service, îm satisfied with Avianca."
Pros: "The enterteinment sistem"
Cons: "That the flight was delay and they did't say anything"
Pros: "Todo en general es muy bueno, fue el vuelo mas puntual que he realizado"
Cons: "La comida puede ser mejor"
Pros: "Los aviones son modernos y bastante cómodos."
Cons: "No habían suficientes frazadas para entregar a los pasajeros. La tripulación ni hizo su trabajo completo. No recogió los asafates, una vez terminado el servicio de cena y no ofreció, ni agua, previamente y ni Cafe, después."
Pros: "It is a pleasure to flight with Avianca Aerovias, always on time and the crew was very professionals."
Pros: "Very comfortable plane. The captain were very informative at all time."
Cons: "The staff were very unprofessional from the counter where we were overcharged for extra suitcase to the crew in the plane who were not attentive at all, specially to my 92 years old mother when she requested for assistance to set the screen or to openned the snack bag. Food were so small portions."
Pros: "Avianca an excelente company"
Pros: "Plane was new."
Cons: "Crew were not all bilingual."
Pros: "Being stressed out after my gate was changed."
Cons: "The complete waste of money spent on this GIG trip because my gate was changed and I missed my flight."
Cons: "They were rude. Acted like they were better then everyone else."
Pros: "Miami, USA"
Pros: "Good service (on-board and at the airport)"
Cons: "The boarding took more than an hour. The flight departed 1:30 hs. later."
Pros: "the flight was in time ,and the service excellent in counter and during flight,"
Pros: "friendly and polite."
Pros: "En realidad todo muy bueno"
Pros: "The crew"
Cons: "Entertainment options were poor"
Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"
Pros: "Time and service"
Pros: "The seat very well."
Pros: "On time!"
Cons: "Everything was ok"
Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"
Pros: "Very friendly stewardess"
Cons: "Food. More legroom."
Pros: "The Seat was comfortable"
Pros: "Confortable seats"
Pros: "food really good, the punctuality was great"
Cons: "highly recommended"
Pros: "Attention very good"
Pros: "everything perfect you guys are the best"
Pros: "The food they serve besides being a very small portion, is disgusting."
Cons: "Everything was perfect"
Cons: "So, because I was 3 mins late to the gate, they made me spend another $320 for a fligh next day. I'm still in Panama city. Its unbelievable how the plane is still there, with the corridor that takes the passengers to the plane still attached to it, and they can look me straight in he face and tell me they cant reopen the door. While I'm stressfully paying an extra $320 and knowing I'm going to lose 1 whole day of my vacation in Rio because of one little detail that could be solved by opening the door and letting me in, I see the plane there sitting in the same spot for another 15-20 mins without moving. Worst company service ever. Unbelievable. I will never fly with these people again."
Pros: "It was fast ,super organize, clean plane ,very friendly staff,all this especially so early in the morning made the fly fantastic"
Cons: "Checking in at Miami was very slow"
Cons: "No complaints"
Pros: "everyone was friendly and helpful. better service than the typical U.S. carrier."
Pros: "Crew members provided a great customer service to all passengers."
Cons: "A little bit old plane with screens that are shared. A particular incident of a family that were very loud and had a kid that threw up made the flight uncomfortable."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "The quality of the food was excellent but I missed a coffee or tea after dinner and in the morning. The crew was the best I had flew with."
Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."
Pros: "As a non-Spanish speaker we felt well cared for."
Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "The flight was on time and the crew was nice"
Cons: "Food was not good and since the plane was old, entertainment was poor"
Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"
Pros: "Fast boarding"
Cons: "The snack/breakfast"
Pros: "Modern aircraft and good service"
Cons: "Leg room on the flight was cramped"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Pros: "Airline staff very responsive and quick t"
Cons: "The space between seats too uncomfortable"
Pros: "every thing was great"
Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Cons: "very cold on flight and no blankets"
Cons: "Luggage did not arrive :("
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Cons: "- Flight delay - ONLY ONE bathroom for economy class -No wheelchair service on arrival ( asked before the flight) -Very bad food"
Pros: "la puntualidad y el buna atención."
Pros: "La comida y las asafatas muy buena atención. Cordiales y atentos"
Cons: "Si hay cambio de gate por favor avisar x email o si el gate no estaba definido hacerlo media hora antes por lo menos. Mal no tener wi fi en aeropuerto, deberiamos acceder a él, muchos no podemos hacer roeming x costos.yo tenía en panamá xq estaba en el vip."
Pros: "That fact they offered food without extra charge"
Cons: "No movies during flight"
Pros: "Boarding went well and the seat was comfy."
Cons: "Sat at the gate with door closed, yet the landing was there, for 20 min, on top of being 15 min late. That could have not happened and it would have been better."
Cons: "The Airplane was a 737 , without entertainment, for a 6 hour flight. Food was cold."
Pros: "Was on time, no turbulence and excellent landing"
Cons: "The luggage policy, is confusing since the drop off luggage is with extra cost. Unnecessary complications. The snack meal, really poor."
Cons: "El centro de servicios al consumidor no contesta las llamadas de forma eficiente. Tuve problemas con el check-in que requería asistencia. Tuve que esperar un total de una hora para ser atendido (dos llamadas : una esperé 35 minutos y colgué y la otra unos 38 minutos más). Al fin y al cabo la persona que me atendió no me pudo ayudar. Me dijo que no podía hacerlo pero que iba a poder asignar dos asientos juntos para mi esposa y yo. Para sorpresa mía no fue así cuando hice el check-in en el aeropuerto tenían a mi esposa y a mi separados. Tuve que aceptar los dos últimos asientos en la cola del avión - los cuales no reclinaban completo. Para culminar; para cuando la azafata vino a proveer el servicio de almuerzo- se había terminado la carne. Mal servicio"
Pros: "Entertainment, crew and food"
Cons: "All ok"
Cons: "More share of information between airlines"
Pros: "Efficient flight to Buenos Aires. I was seated in row 4 which helped getting off quickly."
Cons: "Better communication from airline staff about how to and where to line up by group to board the flight. Passengers were left confused and didn’t know where to line up since staff was at desk and not easily accessible."
Cons: "Very good service"
Pros: "I liked nothing about this flight."
Cons: "The flight was terrible. Poor communication from the airline staff about delay and extensive wait to pick up baggage from New York airport. I highly discouraged any traveler from flying with Aerolineas Argentinas. The food was very bad and the airline crew was unprofessional."
Pros: "La amabilidad de la tripulacion"
Cons: "No hay entretimiento"
Pros: "Sat in first class, but the only advantages were larger more comfortable seats and a sandwich. No drinks or even the offer of water until well into the flight, more than an hour."
Pros: "Try to obtain Rows 1-2 premium economy on domestic flights -- tons of room in 2-2 leather seating and first-off timing. Not sure how we ended up with this, as it did not show on our confirmation papers. Crew welcoming and efficient. Plane was clean, and flight exactly on-time out of AEP."
Pros: "taking off and landing"
Cons: "food service,toilets"
Pros: "Me gusto el servicio y la gentileza de su personal. Aerolíneas siempre es muy placentera para viajar."
Cons: "La comida podría ser mejor. Alguna vez la hubo. Y deberían hacer cambio en las películas. Ya viaje varias veces y aun están las mismas películas. Me gusta cine nacional y sus series."
Pros: "It got us to where we were going so we could have an awesome vacation."
Cons: "Don't forget to pick up your baggage in Buenos Aires and recheck it to your final destination if this is where you go through customs. We didn't and almost didn't have our cold weather gear for our Antarctic Cruise. Also, we had to leave the international terminal and walk a pretty long distance to the terminal for Ushuaia which was originally difficult to figure out as there wasn't a lot of signage"
Cons: "I didn't get to fly aerolinas Argentina I was shunted to a different airline"
Pros: "Crew, rapidness, snack with Dulce de Lechen"
Cons: "No entertainment system, really early time (but as it was so early entertainment didn’t matter)"
Cons: "No comí No hice uso del entrenamiento"
Pros: "I had a very pleasant flight. The staff were very polite and accommodating."
Pros: "Everything was great. No problems at all. Very professional staff!"
Cons: "My only complaint was the food was loaded with carbs. Bread more bread and lots of sugar. Other than that everything was fine...."
Cons: "As a couple we shared one suitcase of 22kg and were asked to pay access baggage fee while each of us could check in 15kg ? Why?"
Pros: "Easy boarding. Made up time in the air for delay on runway."
Cons: "They need to stop serving ham and cheese on these flights. There are people that do not eat ham for religious reasons. Either have a vegetarian option or serve only vegetarian."
Pros: "Very efficient, friendly crew, easy flight on a clean aircraft. I had absolutely no problems and enjoyed the flight."
Cons: "I heard horror stories about Aeros Argentinas but it clearly has improved a lot from how it may once have been. However one area that needs work is reaching this company from abroad. To confirm the flights it took me a week of calling both the 800 and Buenos Aires numbers. I kept getting either busy signals or recordings in Spanish, followed by long holds and then dead lines. The website form did not work either. Eventually I reached a very friendly man who spoke good English, made sure I got e-mail confirmations and then everything was fine."
Pros: "Loved that two whole meals were served! Attendants were very kind and helpful."
Cons: "The entertainment choices were kind of lame. Luckily I brought my own device. Also, I’m 5’2 and even for me, there was very little leg room!"
Pros: "Clean, efficient, friendly modern airline. Absolutely no complaints, especially given the rock bottom rate we paid!"
Cons: "No issues with the airplane or staff. Travelers to Argentina should know, however, that the airlines require proof of a ticket for leaving the country before boarding their flight. We had only booked one way so we had to book a bus ticket to Uruguay using our cell phones. It was very disconcerting. (Some very kind airline staff helped us with that). And even more so because no one at customs in Argentina asked for any return information! A last minute return flight booking at the gate was quoted at an outrageous sum."
Cons: "Take off was one hour late."
Pros: "Direct from BA to NYC"
Cons: "Very cramped seats. Limited entertainment selection."
Pros: "Plane was brand new. Got to the airport early, personnel at the gate asked out of their own initiative if I wanted a better seat on the emergency row. They serve the usual airplane drinks (coffee, coke, water, juice, etc.) and give you a bag of trail mix and a cereal bar - not as good as the alfajores from a few years ago but still way better than what you'd get in North America or Europe these days. They offered streaming to your own device for IFE but I didn't use it. It's a pleasure to see so much improvement to Aerolineas vs. a few years ago. The monitors had dozens of flights and they were all on-time, both ways."
Pros: "All planes had nice Sky interiors. Pitch was better than LAN B789s. All flights arrived between 15 and 20 min. early. I had to check another bag between 2 flights (I had left one in a locker at 2nd airport) and it was no issue at all, personnel at Ezeiza were efficient and friendly."
Cons: "Although IFE was ok (large new screens, good brightness), the movie selection wasnt stellar, and there was no classical music to relax. But these are minor points. Food was regular airplane food, nothing special but not worse than anywhere else."
Pros: "We landed safely"
Cons: "Slow deplane...bused to terminal. Poor inflight service."
Cons: "Our flight was delayed for two hours. Finally, we get on the plane, it takes off, and it's freezing."
Cons: "The delay of departure."
Cons: "Since the flight was operated by Gol, Aerolineas Skyteam priority boarding there was not availiable even there was sold as an Aerolineas Argentinas flight"
Cons: "The customer service was horrible, no tv or wifi on the plane,"
Pros: "Flight attendants bearly smile at you but overall the service was ok."
Cons: "I was looking to have a warm breakfast but instead the airline went with easy, cheap cold bread and sugar bars. Coffee was not good either. I felt cheated and fat after getting off. Flight attendants bearly smile at you but overall the service was ok."
Pros: "I liked the customer service. They were very accommodating during the pre and post hurricane Irma. The planes are very clean and the service on board is very good as well."
Pros: "Everything went according to plan. Tough to beat that."
Cons: "I understand I bought a flight in economy, however, to sit for a 12 hour flight the space provided was super uncomfortable and it wasn't enough leg room. I have been on a 5 hour flight to Mexico from JFK with both AeroMexico and Interjet under economy and both airline provided significant leg room. I was disappointed with Aerolineas Argentinas, I was expecting more comfort."
Pros: "normal safe flight"
Cons: "my luggage was lost !!!! and we are still waiting for it to arrive ... it resulted in 2 days stuck in a hostel in Santa Cruz without any compensation from the airline"
Cons: "I was seated in the exit row and stowed my bag securely under the seat in front of me. As we pulled away from the gate, three of the flight staff "accosted" me in Spanish, and told me I had to stow my bag overhead; since the flight was full, there was no room for my bag overhead so the one English speaking flight attendant told me I had to move my bag and me to another seat. He thrust an emergency card- in English- in my face and I was shuffled to a seat across the aisle. Lunch pox contained a sandwich with some kind of meat and cheese. Drinks were room temperature. Several passengers were standing in the aisles when the plane pushed back from the gate and numerous seats were still in recline position when we took off."
Pros: "there wasnt much i liked."
Cons: "i was very sick on the flight and didnt feel good, i had hoped i could be moved being that id be in and out of the bathroom alot, they told me my seat was "close enough" to not worry. it was not. i asked for juice and wouldnt give me any because they had to serve at breakfast so i had to drink water. they leave the whole back row open without people as well as another section closed by curtains but couldnt accomodate me to feel more comfortable, besides the crew was rude. i also really didnt like that when i called to reserve my seats (because for some reason it wouldnt let me do it online) the person on the phone was the worst, she seemed mad because i spoke to her in english instead of spanish, and couldnt give me any of the seats i asked for"
Pros: "On time no luggage issues"
Cons: "Some food should have been offered such as a sandwich flight was 5-8 nuts and a cookie are not enough. Would have been nice to have a mivie"
Cons: "I didn't like the movies not working for the entire flight for everyone and that the crew was terrible and only came by once to give me a drink."
Pros: "Food was ok"
Cons: "Very tinny the space for a long trip"
Cons: "No actual entertainment on the online option"
Pros: "All pretty good. Cheerful helpful staff at counter and on flight. The expected half hour departure delay was communicated one week in advance! Very considerate."
Pros: "Pleasant crew."
Cons: "A bit crowded seats, especially to watch TV screen less than a foot in front of eyes -- not good for eye sight."
Pros: "The airplane was a newer one that was very comfortable."
Cons: "Aerolineas staff was very rude during airline strike"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."
Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "it was a very nice and pleasant trip!"
Cons: "Impossibly short connection time to get across the whole airport"
Pros: "entertainment and flight attendant"
Pros: "the flight crew was so nice, and so collaborative. Im vegan and the ooption they had was vegetarian, but they figure out and got salad and fruit for me."
Cons: "my luggage arrived broken. they break the zip in order to open the luggage, (for general checking Iguess) but the zip should never have been broken"
Cons: "They rebook ed me thru LAX."
Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Pros: "I slept most of the flight."
Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"
Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"
Cons: "Delayed by 3 hours"
Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"
Cons: "Comida, al llegar a mi ya no habían opciones."
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Cons: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."
Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Cons: "They auto rescheduled my flight to Washington since we arrived in Miami late. They failed to emphasis that the flight that left 90 minutes later was going to a different Washington airport."
Pros: "Captain always give us information during the flight because weather condtions were rude"
Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "muy amables"
Cons: "tuve problemas para hacer el check in on line por problemas con el sistema y tuve que hacerlo por teléfono. No conseguí los asientos que hubiera querido. Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "The plane was warm which was so nice"
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Cons: "1 hour delay....., without explanations-"
Pros: "The flight was fine, as far as being on time, more or less comfortable, etc."
Cons: "You have to pay for food. Being expensive, you go hungry. They gave free soda."
Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."
Pros: "I loved the attention and courtesy of the crew through my flight. They gave a welcoming greeting and they flight was pleasant due to the whole crew"
Cons: "On the flights I looked for a news radio or a news short clips, but I didn't see nothing of that. It would have been amazing and great to know what's going on in the country and final destination"
Cons: "Lost baggage. !!!!"
Cons: "I have a very bad experience. The first flight was delayed, so many people including me missed the connecting flight. They kept us till 2AM at the airport and made us take out all our luggage before taking us to a hotel. Then, there was a Flight leaving the same day at noon, but instead of acommodating us there, they made us wait till 11:59 PM for the next flight. They told us that it was a direct flight as it was initially scheduled from Lima to La Paz, but that was not true as we had to stop in Santa Cruz first. To sum up, there was a 28-hour delay in total. I was supposed to get to La Paz on Jan. 28 and ended up arriving on the 29. No explanations were given, but it is clear that they oversold as all flights were full. Avoid this airline if you can."
Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."
Pros: "Flight was on time and the crew was polite"
Cons: "I didnt understand the reason of serving food at 3am when the departure time is 1:05 am. And passengers already had dinner. The lights in the cabin were not turned off until after the meal was completed, around 4:30am. It would make a lot more sense to serve breakfast instead of dinner. By the time we landed at 6:10 am, nobody had time to sleep but one hour."
Cons: "There was a huge delay for mopre than two hours"
Pros: "Very nice flight with great food and good staff."
Pros: "The flight was excellent"
Pros: "Decent food, professional staff."
Cons: "Boarded plane with broken A/C. Extremely unpleasant and didn't explain the problem to passengers well in English."
Cons: "The flight was delayed 4 hours. Not fun."
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Cons: "United lost my bags, flight itself was standard."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Pros: "787 is a great plane"
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Cons: "Wasted time at Orlando, missed my direct flight from Washington to Accra. I had to be re routed through Europe to Accra and spent more than 12 hrs more"
Cons: "Connecting flight from Orlando, FL to San Francisco, CA. Departed on time but still arrive 40 minutes after schedule. Need to have more accurate time. Almost cause me to miss my next flight."
Pros: "Amazing flight."
Pros: "Mebbe UA learned its lesson after being skewed for a couple of customer horror stories. My domestic flight from MCO to ORD was entirely pleasant. The plane left on time & arrived on time. I noticed quite a few airport employees at O’Hare had a chip on their shoulders, as if they hated their job but needed it to live. There’s better jobs out there if you don’t like dealing w the public."
Pros: "everythinf was geeat ! on time Departure and early arrival"
Pros: "Free upgrade to Economy + (more legroom) , I even did not know why I have been cerdited toget it, bit I definitely lieked it. I also liked the option to volunteer for check our carry-on at the gate. Coffe and snck quite adequte for th short journey"
Cons: "No issues to report."
Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Pros: "The flight got me from point A to point B"
Cons: "The check in process was a zoo. Stood in line for 45 minutes to check in with United. Only 2 reps were working manual check ins. About 6 reps were accepting bags but mostly just chit chatting between themselves. They pointed anyone with a question to the very long manual check in line. It was very obvious they did not care. The plane was packed solid and it was uncomfortably warm on the flight."
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Pros: "Dreadful flight and landing. No TVs and couldn't order veg meal for connecting long haul flight, check in staff were efficient at least."
Cons: "The landing was erratic and very bumpy"
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "First overseas flight to Europe. Very impressed with everything with the flight. Comfortable, great crew, great food. Thank you!"
Pros: "Crew amazing"
Cons: "The exit seat was extremely uncomfortable. ..you can not set up your back"
Pros: "In seat entertainment was pretty good. Food was also surprisingly good, though it would have been nice if bigger. To be fair, it was typical sized for an airline meal."
Cons: "They ran out of wine in economy. I had two tiny cups and then was told they were all out. Seats in economy plus only barely reclined. I just can't sleep on an overnight flight when sitting virtually vertical. I was seated in economy plus so the legroom was reasonable."
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Pros: "Getting off the plane."
Cons: "The crew was rude and abrasive. They were inconsiderate of my travel schedule and caused me unnecessary headache in the experience. The plane itself was old and small. Never flying with United again."
Pros: "Smooth Trip MCO to IAD. No problems."
Pros: "Great price, easy to purchase thru kayak, change notification thru smartphone. Check in on smartphone, with electronic ticketing, was able to call United to add TSA fast pass/KTN, some reason kayak didn't have place to add when originally booked. Overall a great experience!"
Pros: "Everything was great."
Pros: "They held up connecting flight so that we didn't miss it. We had minimal time to get there because the first flight had to be towed a foot. I really appreciated that"
Pros: "For the first time we were upgraded to first class our boarding group to number 1 everything was great"
Pros: "United was very accommodating and the flight was lovely. The ticketing agent Tim at MCO was super professional and very helpful in changing our flight. Very pleased with the United Staff and crew on the plane."
Pros: "Clean new airplane. pleasant staff. On time."
Cons: "United charges 8 bucks for you to just see where you are now. Worse yet, the entertainment system loops with sound off even if you dont choose it. Taunting you to "just swipe" so you can join the club. I HATE this experience and feel the airline has made a very bad call. I'm sure some bean counter is looking at the "swipes" as proof of his brilliance. but i will pay more to fly on other airlines after this...so screw you guys."
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Pros: "Plane was comfortable & flight crew was cheerful"
Cons: "The entertainment on the United app was unavailable. Would've helped a 6 hour flight go by much faster."
Pros: "There should be at least one complimentary option for entertainment."
Pros: "With all the money they make, they don't even give you a snack free. They are very cheap. I was on the flights from Orlando since 6 am. I arrived in LA 5 pm and they didn't offer even......!"
Cons: "I didn't like anything about them"
Cons: "Wheelchair service at Newark"
Pros: "I was treated outstanding by United Aorlines throughout this entire trip."
Pros: "Weather was bad hence flight landed late by 30 minutes"
Pros: "why they don't board from back of the plane to front.... zoning not ver efficient!"
Cons: "The fact that the airline was running late. Made me late for my arrival and I had to change my plans. They need to work on their time management skills. I don't think I'll be using United again."
Pros: "The attendants were friendly. The seats were comfortable. The flight departed and arrived on time."
Cons: "No complaints."
Pros: "I loved the price and it was quick. Awesome"
Pros: "I was treated like a king. Thank you."
Pros: "One of the staff asked me for my boarding pass when I was already seated! She was not kind about it as I was White she was not? Then proceeded to tell me to move when a man was in my seat(she said nothing to him) so I moved across the aisle! After awhile a young staff came up to me kindly said I'm sorry she did that to you there was no reason you had to be moved!"
Pros: "Flight was better than expected ! Flight was 2 in a half hours but all the movies were complimentary for the day which was really nice. It helps me be distracted I was on a plane. I've always took united airlines"
Pros: "On time, had room for carry on luggage. Very good inflight entertainment."
Cons: "Seats too close together."
Pros: "Everything went very smoothly."
Pros: "Was great they gave us the option to move our original flight to avoid the bad weather in Chicago. Friends traveling on American at the same time didn't get a chance to do this. It was very much appreciated and saved us from a very frustrating travel day. Also Offered free entertainment the whole flight because we departed only 10 minutes late."
Pros: "Flight on time!!"
Cons: "Get people to leave their larger carry-on's at the bottom of the gate instead of walking them on the plane only to slow things down when they have to go against traffic to take I back off because it won't fit on these smaller planes. The St George airport staff does a very good job of this. You can't even walk up the ramp with it because someone is there taking your bags."
Airlines flying to Santa Cruz de la Sierra have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Santa Cruz de la Sierra
Masks required on board, masks provided on flights to Santa Cruz de la Sierra
Social distancing seating
Middle seats unavailable to book on flights to Santa Cruz de la Sierra
Testing for antibodies, testing for symptoms for flights to Santa Cruz de la Sierra
Waiving of change fees. Search flexible flights to Santa Cruz de la Sierra