Location excellent for sightseeing and restaurants. Very good breakfast. Reception staff very nice and could converse in English.
4 stars
NH Ciudad de Santiago
Photos of NH Ciudad de Santiago
Overview
Set in the Providencia neighborhood, the NH Ciudad de Santiago hotel gives guests easy access to the city’s top attractions. Many can be reached on foot, while the Salvador metro stop is only a short walk away. From the hotel you can see the Bellas Artes Museum, the Government Palace, Palacio de la Moneda, and panoramic views of the Santa Lucia and San Cristobal hills. You will also be close to the international airport which is only a 15-minute drive away. NH Ciudad de Santiago’s 122 smartly furnished rooms have a modern and stylish décor and are finished with sleek hardwood floors. Each comes with a sofa, TV, and mini-bar so that you can feel at home while away. Some of the rooms come with spectacular views of the Andes Mountains. Free Wi-Fi is available throughout the hotel. Guests will enjoy our large breakfast spread that offers a wide variety of options to accommodate all tastes. For lunch and dinner, try our delicious meals which include local Chilean specialties and classic international dishes. If you are feeling a little parched, head to our lobby bar and unwind with a quick drink. There is also a gym and five meeting rooms for up to 200 people.
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Amenities at NH Ciudad de Santiago
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
- Upper floors accessible by elevator
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee shop
General
- Family rooms
- Seating area
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Storage available
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Pool and spa
- Massage
- Spa
- Hot tub
- Sauna
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Bedroom
- Sofa bed
Fitness
- Fitness center
Reviews of NH Ciudad de Santiago
8.6
Very good
2997 verified ratings
Wonderful
1392
Very good
592
Good
412
Okay
197
Fair
184
Mediocre
108
Poor
112
Summary of reviews
Guests say
Guests appreciated the spacious rooms and good breakfast options, but many expressed dissatisfaction with the service quality and cleanliness of the hotel. Issues such as hard beds, noisy AC, and poor bathroom conditions were frequently mentioned. Additionally, the amenities were criticized, particularly the WiFi and lack of service during special occasions.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
8.6 out of 10
1584 reviews
8 out of 10
9 reviews
7.5 out of 10
5 reviews
All reviews
Pros (+) Clean hotel with wood floors on the rooms. Good selection of breakfast alternatives Big room
Cons (-) Hard bed and even harder pillows. A noisy AC unit that will not cool down the room in a summer month. Mold in the bathroom walls (between the tiles), inconsistent water pressure (so be aware of hot/cold surprises when showering) The room furniture was not designed for the size of the room (or it looked like) Only one small closet (similar to an individual room) for a cuádruple room (equivalent to ...
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Pros (+) Staff was very helpful. Clean, large sized rooms. Overall high quality experience.
Cons (-) The gym and pool were small, and too cold to swim in.
Pros (+) Breakfast was good, and the rooms were large
Cons (-) Bathrooms in poor repair, Shower was in a awkward position, flooded when used in all but one spot. broken tiles, looked old and not so clean.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a nice breakfast with quite attentive staff, and there is a great variety of breakfast items available.
Are there any concerns about the hotel's room facilities?
Some guests have mentioned that the room felt a bit dated and oppressive due to low ceilings, and there were concerns about the outdated furniture and small TV.
Is the hotel's location convenient for exploring the city?
The hotel is located in a great part of town, close to local metro stations and various attractions, making it convenient for getting around the city.
What are the highlights of the hotel's staff and service?
The reception staff are amazing, very friendly, and attentive. The front desk staff were wonderful and extremely helpful, and the staff in general are friendly, competent, and professional.
How would you describe the hotel's room cleanliness and comfort?
The rooms are very clean and comfortable, and the hotel offers spacious and well-decorated accommodations. However, some guests have mentioned concerns about the noise from renovation works and the need for room refurbishment.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned the amazing views of Santiago from their rooms, so consider booking a room with a view for a more enjoyable stay.
Consider Low Season Visits
February is noted as the low season, which could be a good time to visit to avoid crowds and potentially lower rates.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as Patio Bellavista, La Chascona, and the National Zoo, making it easy to explore the area.
Check Room Type Upon Arrival
Some guests mentioned receiving a different room type than booked, so it's advisable to confirm the room type upon arrival to ensure it meets your expectations.
Inquire About Room Renovations
Some guests noted that certain rooms felt dated, so it may be helpful to inquire about renovated rooms for a more modern experience.
Consider Noise Levels
Guests mentioned noise from renovations and air conditioning, so if sensitive to noise, it's advisable to inquire about quieter room options.
Take Advantage of the Breakfast
Many guests praised the breakfast variety and quality, making it a worthwhile inclusion in your stay.
Confirm Inclusions at Check-in
Some guests experienced discrepancies with inclusions like breakfast, so it's recommended to confirm all inclusions at check-in to avoid any surprises.
Utilize Nearby Dining Options
Guests recommended nearby restaurants for dining, such as Dulce Pimiento, providing convenient dining choices close to the hotel.
Check for Ongoing Renovations
Some guests mentioned ongoing renovations, so it's advisable to inquire about any ongoing work to manage expectations during the stay.
Location
Avda. Condell, 40, Santiago
What's nearby
- Plaza Baquedano0.4 mi
- Santuario del Cerro San Cristóbal0.7 mi
- Pontificia Universidad Católica de Chile0.8 mi
- Santiago Metropolitan Park0.9 mi
- Santa Lucia Hill1 mi
- Plaza de Armas1.3 mi
- Catedral Metropolitana de Santiago1.3 mi
- Mapocho Cultural Center1.5 mi
- University of Chile1.5 mi
- Plaza de la Constitucion1.5 mi
- Palacio de la Moneda1.6 mi
- Costanera Center1.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about NH Ciudad de Santiago
Low season | October |
|---|---|
High season | November |
Average price (weeknight) | $95 |
Average price (weekend night) | $90 |
When to book a room at NH Ciudad de Santiago
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.3 |
|---|---|
Distance to city center | 1.7 mi |
Nearest Airport | Santiago Arturo Merino Benitez |
Distance to airport | 9.5 mi |
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