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The pool is heated to the perfect temperature. The spa and fitness rooms have many extra amenities. The beds were clean and comfortable. The staff was excellent and professional. McDonald's is nearby if you want an easy meal. The airport shuttle was a great benefit. I had a peaceful stay.
Everyone was friendly and helpful. It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Good helpful staff. Restaurant prices on high side. WiFi fee $ 10 an aberration.
Too close to the airport. You can hear the plane in your room. Some of the staff in the lobby are not friendly. The breakfast buffet was good but the service was poor.
Location and rooms are great, good service except reception on desk because not transfer the information Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
It was in a good neighborhood, was safe and similar luxury, amenities and service as expensive business hotels. The general location is good, but it is a block or two from the retail and restaurant area.
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.
Convenient to the airport. Beds were a bit firm.
The rooms were spacious and the pool was huge. The location of the hotel is great! It is very central to shopping and restaurants. We will definitely return. The waiting time for us to check into our room was lengthy; but, there was a karate convention that weekend, which was held at or right next to the hotel, so they were quite busy. Our reservation was for our choice of either a king bed and sofa bed, or for two double beds. We chose two double beds but they did not have a room to accommodate us; instead we stayed in a room with a king and no sofa bed. We were upset but they did bring in a comfortable rollaway bed- so it turned out very well. For the price, I feel breakfast should have been included.
I loved the room, the restaurants and the overall area. Staff was helpful and always providing more than enough information. Great, great service. I'm staying there again every time I travel to Guatemala. Getting there with traffic can be a hassle...
Good customer services, restaurants are good, love the breakfast buffet. Recommend!
A very nice hotel but the highlight of everything was how friendly the staff is at all moments. Thanks for everything and continue with the great customer service. I think a few more signs in the parking lot directing you to the elevators of the hotel will help a bit but other than that everything was good.
Grand Tikal Futura is a beautiful hotel, and though more expensive than most hotels in Guatemala, very worth it. I was treated well during my stay and offered assistance with anything I needed. The room was immaculately clean and the beds were firm, though comfortable. Thank you. We did dine in the restaurant on the second floor and were overcharged for a salad we didn't order or eat. When I brought it up with the server (in Spanish), he kept apologizing, but didn't seem to want to correct it until I persisted (we had accidentally already paid him in Quetzales). I do hope the managers allow for some human error, which all servers experience from time-to-time.
Really nice hotel! Customer service amazing!!
Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
Very convenient. Close to the airport. Great shuttle service Beds. Could be a little cleaner.
Nice place. Close to the airpor. My bed was terrible.
Cleanliness and overall luxury and value.
The lobby, and bathroom was beautiful. I wasn't able to reach the front desk overnight.
Everyone was ready to help Weather, rain alot
After 9 days in the jungle heat and monsoon rains, arriving at the hotel was like heaven! Great staff, great showers, flush toilets. Pricey dining. Few bilingual staff in main restaurant.
Hotel conveniently located near airport after a long day of flying. Great restaurants nearby too! Hotel amenities great as well as their gym facilities. Breakfaat delicious with home made juices! Staff all very friendly and helpful. The concierge was very helpufl in finding us local transportation. I honestly cannot say anything negative. Way to go InterContinenetal Real Guatemala!
A very unique experience, excellent service, amazing goof, the most beautiful setting for a relax stay. I Maybe better beds
Nice rooms. Pretty grounds. Eerie music playing. Have to pay for wifi
Atmosphere, Cozy room overlooking the pools, music, rose pedal in all of the ponds, banquet in the ruins of an ancient monastery, excellent food, outdoor sculpture garden high on a hillside, lush greenery everywhere, parrots on perches at the pools.
Me gusto la marimba pero deberian ponerla todos los dias no solo fines de semana Esta un poco retirado y mas actividades para ninos y los precios de las comidas un poco caras yo hiba con ninos y los precios los senti un poco caros
Everything was great They charge for internet
The location is superb! its surrounded by bars and restaurants and a 1 minute walk to city center. I reserved a car for airport pick up and the guy was waiting, on time and had a pleasant personality. The rooms are large and spacious. I purchased a triple room but when I got there they gave me a double and would not change the room. Yes, I had a friend who flaked out so the double was cool, but if I paid extra money for a double room, this should have been accommodated! The bathrooms are small with no ventilation, so it carries a musty smell and some days our bath towels were dirty. While the location is perfect, it can get kinda of loud at night because of the bars. I would not return there for a stay. There are better hotel with breakfast included that you can get for that price.
Hands down, the best hotel I have ever visited. The space is breathtaking. And the light incense and music softly playing throughout the grounds adds to the dreamy atmosphere. We had an amazing time and will remember the amazing staff forever. That I couldn't stay longer!
great location, very Clean, great people, and service Gym needs a makeover. Restaurant is over price and the shuttle service should be free.
The hotel rooms are excellent, very spacious. The hotel is very well located and the staff is very friendly.