The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
The setting was magnificent the rooms were luxurious and all the services were excellent .
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
Excellent service, overall cleanliness of all aspects of the hotel
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
location and services of aparthotel. didn't like studio room, transferred to a 1 bed apartment
Complex had good location to all amenities, far away enough from nightlife but close enough to walk. Entertainment in hotel could be improved, quite a long walk to beach
Location is good and pool big but needed to be cleaned more. Nice place for money paid. Hotel charged for bus from airport even though bus never turned up. No doulbe beds, two singles pushed together. Pool should be kept cleaner.
The rooms were very clean. The staff were very helpful. Very big outdoor swimming pool and very small in door pool. Very close to the Montechoro strip with plenty of shops, bars and restaurants. Nothing
Room was modernly decorated and very clean. Staff were friendly enough. Nice swimming area. Good value for money. Swimming pool was so cold
Pleasant hotel and staff. Very good value and good facilities. Would return. One noisy guest at 2.30 am. just only once.
Good hotel if you want to enjoy the Portugese sun and swim in the pool. There were quite some noisy hotel guests (night disturbance, loud discussions at pool side)
it was close to the shops and bars, it had a lovely swimming pool and nice gardens the extra beds in the apartment were not very good
Got the pool view that was asked for when booking,only 10 minutes from the strip,cheap and cheerful plesent stay Towels only changed every 4 days,and bed sheets only once a week Race for sunbeds which had no cushions, very hard on back
Near to good bars and Restaurants, but not to near so the hotel is not noisy. Beach is not to near, but not so far that it would make you unhappy Internet could be cheaper or free if you have your own laptop.
The possibility of taking our small dog and the hotel giving good access for us to take the dog out the back Mould on the walls and not very well aired
The map shows the hotel behind the BULL ring but in reality it is a further 4 KM, if the map was correct I would not have booked the hotel The map shows the hotel behind the BULL ring but in reality it is a further 4 KM, if the map was correct I would not have booked the hotel
Good staff. Location.
Very clean, staff are friendly & helpful. Value for money. Very basic continental breakfast. Our room was facing main road and this is very noisy, we changed our room but ended up with room behind reception! Residents and people coming to hotel late at night make such a noise and sometimes conversations went on well into small hours of night. There are no sea view rooms.
Clean and simple
Welcoming and courteous staff, good clean room and conditions, breakfast very good and adequate for our needs. Forseeable Car Parking difficulties at high season and difficult to drive and reverse was not easy.
Good basic hotel. Coffee facilities at breakfast and juice drinks not very good.
The best of this hotel is the price. Breakfast also included. Not so far from the center, and the beach is close too. The rooms was always clean! The bed was too soft. It is maybe good for pensioners, but not for a young couple. The hotel is at the main road, so if your window looks there, you will have a noisy night. The light in the bathroom was poor. The other little bad thing is about the breakfast. It is from 8-10, but it is strongly advised to get there until 9, because there is almost nothing at 9:30.
Staff were friendly and helpful. Liked that it was such a short walk to the beach. Hot part of breakfast buffet was not kept hot throughout the breakfast time and there were mornings were there was no hot breakfast. Rooms are advertised as modern and soundproof, this was not the case for us, our room was street side and often people were standing outside our room window, you could hear everything they said and the traffic is quite loud. Privacy is also not great for this room. Beds are unusally hard. The fan in the bathroom did not work and there was damp on the walls and shower curtain due to this. The bar on the occasions we ventured up there had no staff was no not an option for a cool drink. Room was not cleaned completely on our arrival, but was cleaned very well throughout our week there.
The hotel and apartments themselves were clean I couyld write an easy here- the hotel first and foremost is not 4 star- the accomodation and apartments were bog basic and for the money we paid for it I odnt think it was justified at all. We were there for a wedding and most of the wedding party were staying accorss the orad in "presa De Morra" apartments & villas- which turned out to actually be cheaper than our accomodation and un comparible in terms of comfort- presa De Mora is 10 times more luxurious then Colin Da Lapa and a much nicer resort in general. When I went to management to complain that I was mislead by the internet infomration/pictures etc for Colina Da Lapa and its star rating, mamagement were not helpfull at all. Minimarket is never open either- another false service lis
The apartment we had was spacious, well equiped and clean, the staff were friendly, efficient and helpful. The complex itself is set in lovely grounds with plenty of space between each residence. The mini-market, bar and restuarant were all closed, although it's low season I think this situation needs addressing.
ease around the site.
Everything was very good except for the cleaning of the room. The toilet was cleaned with dirty water. The horrible smell was throughout the entire floor.
Calm, awy from city busttle
Lovely, quiet location, very peaceful, helpful staff. Some of the facilities closed unexpectedly, probably due to the fact there were so few guests. The restaurant was closed unexpectedly, and sometimes didn't open in the evenings, and the same was true for the shop.
The villa was clean, spacious, light and airy. Majority of staff were excellent and happy to help out when asked - a couple of the bar staff had a bit of an attitude which let the rest of the staff on site down. Gardens and surrounding areas were well looked after. A suggestion to help improve on comfort/relaxation would be better quality patio furniture and furniture on the balconies.
It was very relaxing and quiet (particularily at night time), villas were very clean and spacious, with good distance between each, adding a sense of privacy. We noticed that some guests allowed their children to use the kiddies pool without any clothes on, this happened on more than one occasion. At one point, one of these children started pee'ing in the kiddies pool, I thought the bar staff should have asked the parents to put swimming shorts/diapers on the children, but this never happened.
A very nice hotel for a low price. Great to spend holidays with children. The cleaning could be better and the room should be redecorated. Didn't understand why it is necessary to go to the reception to ask a hair-dryer. The check-in only at 16.00. Had to wait 2 hours for it.
Swimming pool is very convenient. Space of the rooms was excellent. The cleanliness was poor and the cleaning service also poor. Some details of "cheapness" as for example the fact that there was no soap in the toilet. The little convenience store was more than poor with no selection of products whatsoever. Decoration could be improved. There is a disco very close to the hotel and the noise level was such that we had to close the windows to sleep.
quiet place, near VilaMoura, Very old furniture, bad mattress, 16h check in is very annoying
Pool Bar and swimming pool Rooms are very shabby,badly overdue a refurbishment
It Is a Small resort and The swimming pool Is never crowded. The staff Is friendly and helpful. More staff proactivity would be very much appreciated. Our apartment (n.4) Is near a local disco and The Music may bother at night. The apartment need maintenance; we had to tell what needed to be fixed upon our arrival.
The swimming pool was lovely and a good size, with friendly bar staff and very convenient from the room we were allocated. the room was clean and the air conditioning a bonus. The room needed a coat of paint, and they seemed suprised that we wanted to eat a meal there! I had expected to be able to play golf within walking distance of the hotel - you need a car to stay here really . A lot of facilities are advertised but are not on site. I had thought we might use a bus but there were no timetables for the bus which was a bit inconvenient.
The staff were particularly friendly a little far out
Spacious apt. Quite area. Good views. Easy access. Suggested access - If coming from Faro direction, don't access through main road into Villamoura but rather access through next road marked 'Albufeira'. When you come to a BP petrol station turn into road marked 'Quarteira' and the hotel is just 100 metres away.
nice rooms and lovely pool.
The location is great even though its far from shops and beaches.Room is nice,very english style.Swimming pool is situated beautifully,the whole territory is clean and green. The staff is very unfriendly,poor english.Cleaning was careless.No additional soap and shampoo is strange for 4 star.Luck of facilities-no possibility to get proper food.Tennis court without lights while the dark time is best to play,when its not so hot.
The big spaces in the apartments.
I found that the facilities were top class. I was impressed by the large indoor and outdoor pool.The resturant was very good. It was very good to have housekeeping everyday.The people on the reception were most helpful.It was also large enough to suit our family. Th pricing made this made it attractive. The rooms whilst large are dated and are in need of an up grade.There are not enough plugs in the kitchen.The apartments need to be improved.
relaxing environment safe friendly well placed to visit other areas in the algarve good pool.
A very enjoyable weeks break was made all the better by the kindliness of the reception staff who helped us on several occasions with the minimum of fuss.Much appreciated..
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
It was very central
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
Very Pleaseant Atmosphere and Helpful Staff Not Problems
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
The location and view is excellent. They were busy with renovations and the noise was very annoying
very friendly staff and nice bar
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
good location close to marina , beach and good access to golf. poor sunshine around pool deck / noisy on a couple of nights late ie 3/4pm
Location, pool area, steam room. Whilst adequate and reasonable value at the reduced price, the room was not to the stated standard and not worth the full, high season price.
Third year in succession, staff & location excellent, friendly and relaxing.
Clean, comfortable & fairly priced Treadmill in Gym not working - Sauna also not working
We received a free upgrade to a senior suite as they could not accommodate request for adjacent rooms. The suite was perfect, on the top floor with a large balcony offering fantastic views over the marina. Very clean, very good standard of housekeeping. The food offered at breakfast could have been more varied and the hot food could have been hotter. I would have expected some made to order breakfast items Eg omelettes, fresh fried eggs, pancakes etc. in a 4star hotel. Bar / foyer area could be better furbished and the indoor pool area is poor.
Liked the vicinity
location, service mini bars have been removed since I was last there. they have a silly little idea of charging for the safe locks. they would be better charging the price they actually want for the room.
Value for money and beside the beach
the hotel is too old an is not a four star grade
Good value for money and the location close to the marina was great. The room was excellent and we had all of the facilities that we needed Nothing comes to mind
The proximity to the beach and the shopping area is very convienient. The climate was perfect. We would have like to have dined occasionally in the hotel but this was not available. We were there is October and the restaurant was not open.
big room, nice view the decoration seems basic
easy reach of beach shops and surrounding areas tv program choice
A very relaxed enviornment and tranquil, peaceful neighborhood with little external noise.
super location, very friendly staff, most enjoyable.
very friendly staff and comfortable room can be very noisy outside at night through to the early hours of the morning
I booked a single room and got a large very nice balcony pool view Breakfast was poor
Location is fab central for Marina and local pubs and the beach. Not that i didnt like it but felt it abit strange having to go to the Dom Pedron Golf hotel for our breakfast each morning?? This was good in a way as we'll hoprefully look to stay there next time we go to Faro!!
enjoyed stay and having own apt and size of same layout of foyer area, found it sparse and seating very like an office area.would prefer more comfortable surroundings and seating.
Don Pedro is 100 mts from the beach and the same to the bars and restauraunts of the harbour area. The 1 bed apartment is quite spacious and has a large balcony.
+ nice design + minibus to marina - quite expensive - far from beach
The Residences at Victoria appartments were immaculate and had all the facilities required and more, they were extremely comfortable and serviced each day to a very high standard. We used the pool at Tivoli Victoria and beach facilities at Tivoli Marina hotel which were both fantastic. The breakfasts were fantastic and the food in the gourmet resteraunt at the Tivoli hotel was lush. A lovely hotel vith very accomodating and helpfull staff.
To find the hotel is an experience. It take us more than an hour. - The parking spaces are very, very small.
very nice and new....luxury.... very noisy appartments....due to the floors...when neighbours walking or moving chairs....you hear it all very clear...too clear.
the first class facilities and wonderful staff no
The tranquility of the place, huge rooms, very good service.
Hte restaurant Staff
The hotel and apartments were beautiful. Even though the. Complex was a 5 minute drive from the marina a complimentary bus was provided and if the times were not convenient a taxi was only 7 euros. The apartments were well equipped and the furnishings a very high standard.. The restaurant in the hotel was very expensive and a limited menu. They were catering for the golfers not the familys.
The Staff were excellent and the apartment we had was more than we needed and a great price
This is a new modern hotel very pretty and very comfortable.Excellent breakfasts. However the rooms which are very comfortable and modern were not serviced properly and the beds had an awful smell, later we were told that it was from tyhe feathers used in the bedding. Not enough towels, floor mats or even soap. the housekeeping.
the hotel was really clean, the staff were extremelly helpful and the location was great but a bit of a steep walk back from the town
Not so many things... except maybe the location which is not perfect but could have been worst! The room was very poor and oldschool! The hotel's facade is very sad The swimming pool has just the name of it... very small All the room with a view where already busy so we had a parking view!!
The view from our room was wonderful although the rooms are basic they are comfortable and meet our needs. The location suited us as we were not too far away to enable us to walk down to the beach and into the centre each day. Would have liked to have had sky tv in the rooms and perhaps internet availability.
Very friendly reception, rooms cleaned, and clean towels everyday. Bed linen was changed at least 3 times. It was a bit out of town
Hotel is in a really good location approx 10/15 minutes walk from the beaches, marina and Old Town, the rooms are basic but clean and comfortable and the staff are friendly. The pool is a little small
we were completly satisfied, beach in 5 min., really great localization, nice view, nice team of people....... no
view, very good value for money, less touristic neighborhood
The staff were really friendly and helpful. All of them speak English well. The room was very clean and quiet. Good location for the people who like walking and appreciate good see-views or travel in a car. Good value for money. -
Nice seaview, good location, staff, great price, swimming pool old furniture, breakfast is good for 2-3days but than its too hard eat same things every day
Location close to beach. Studio are very old and dark. Loud airco. Got another room after complaints, was better but still... Rooms in August are pretty expensive for what you get. Not worth the 3*
Maid service every day. Fresh towels every 2 days. 24 hour reception. Friendly, helpful staff. Good sunbeds, always available. Free parking right outside hotel. 3 minute walk to the beach. Full cooker with oven. Air conditioning which was absolutely essential as temperature was constantly above 28 degrees, often into the 30's. Fridge was a bit dodgy, never seemed to get cold enough. Air conditioning very slow to cool room. Broke down completely for one night. 2 days before we arrived, we had a phone call to tell us that they could not accommodate us but would put us up in Alvor, which we did not want. Finally after many phone calls, at 6pm the evening before we travelled, it was confirmed that they would take us after all. Maria, the receptionist who dealt with us was great, but it was a very bad way to start our holiday.
This is a very nice place, excellent location for beaches, shops, restaurants etc. The staff are super friendly and always anxious to please.
view was great location to town good refrigerator in room although the temperature was too high view from bar was extraordinary slow check in didn,t get set aside group room rate OK room view no lock in safe kleenex empty several days slow!! service in restaurant low quality food horrible bed and worse pillows front of bath tub was fiber board charged for ice very poor lighting in room air conditioning never got to set temperature even after being on 24 hours
Sea views; swimming pool; reception and resteraunt staff No, could not fault it
Everything was on pointe... I enjoyed my stay there.. definitely will choose this hotel again... thanks for the great experience. The location, view was excellent, was a clean hotel, very helpful stuff. Thanks to Helena for booking my ticket...
comfort and friendliness no
Everything was delightful. Scenery magnificent. Nice walking trail, beautiful pool. Facility offered extras if wanted like ping pong table, video games.
Proximity to Carvoiero. Relaxed atmospher. Nothing to dislike.
The location is excellent, so easy to walk to all the restaurants and bars. The food and drink in the hotel were very resaonably priced. There was loads of space round the pool and even though the hotel was very full I had no trouble getting a sun lounger. Definitely going back for another weekend! The bathroom was in need of a refit but this did not affect my stay.
friendleness of staff efficency of service
The weather,beaches, local restaurants. Rooms slightly outdated, entertainment likewise.
Location is outstanding, particularly as we had a sea view. Very relaxing atmosphere aimed at the maturer holiday maker or those seeking a bit of peace and quiet or with families who are well behaved...
the hotel was busy but it was still a nice quite place to relax and take it easy, and the view from the bar is fantastic. the hotel rooms could do with a bit of a makeover and for what you pay to stay there i don't think you should have to pay for the safe in your room.
Friendly, pleasant and efficient staff, always ready to help. Dining and pool area well-managed. Very relaxing eperience. No complaints, though I did make mention in the hotel questionaire, that certain improvements could be made for the breakfast diners from the Aparthotel Olhos D'Agua.
The hotel is in an excellent location with beach, shopping facilities (supermarket) and restaurants close by, staff was very very friendly and hotel amenities were good. No - all fine.
location, friendly atmosfere, perfect small town.
The friendly & helpful staff. The beds were quite hard.
Excellent staff, facilities, proximity to beach. Nice quiet area with lovely restaurants.
Friendly staff and close proximity to the beach.
the staff were very friendly and helpful, it was a nice place to spend a few days,there were plenty of bars and places to eat close by, and two supermarkets very handy. it was end of season, whist the sheets, pillows etc were clean the covers were not, there were some marks on the wall, but i would still stay there again.
Good location with very freindly and helpful staff.Poolside area and bar well run. We were placed in an annex at first which was dull and not very clean.We requested a move into the main hotel and were moved on the 3rd day.Both kitchen units and in need of renewal.
Location to the village of Olhos D'Ahua. Roof terrace with good views.
everything. Jacqueline front desk satff was most plaisant and full of great information on things to do and places to go
i liked bedrooms very large reception area very inviting very clean/tidy booked a studio apt but got a 1 bedroom apt no entertainment of any sort no background music even
The Studio apartment that I booked were full but the hotel gave us a one bedroom apartment and honoured the price of the studio apartment. The pool side area is lovely and the snack bar is keenly priced for pool side snacks. Good location between the strip and the old town. The hotel also allowed us to check out at 2.30 as we were not leaving until then! Excellent service all round! Well worth a visit, I would highly recommend the Tropical Sol.
The location was great as we had easy access to the strip, old town and beach. Shops etc were also close by. The lumpy pillows made for restless sleeps
booked 2 bedroom appartment really spacious,comfortable, 2 bathrooms, great shower, flat screen big tv, all the channels liked all but be careful we heard there was a break in to an appartment this can happen anywhere
the bedroom is a good one breakfast too poor
I chose hotel because of previous reviews that were really good and was very satisfied with my choice. Big and clean room, excellent breakfast in the dining room with fantastic ocean view, and the most friendly staff I have ever met.. No wifi in the room, only in public places...
Very good value hotel - the room was very pleasnant and the staff were very helpful - and cheerful, too! We'll definitely stay there again.
good value for money
Very friendly staff, modern well furnished rooms, view from dining room on third floor was amazing, cleaning staff swift and thorough. It was cold at night, being November, and there was no heating available in the room.
Helpfulness of staff. Cleanliness of the hotel.Excellent breakfast Probably road noise
Best value with nice room and great bathroom. Great value! Nice breakfast and breakfast room. Cristina at the front desk was especially helpful and courteous. Bed was a little firm but this is minor.
can't really comment as we only stayed for one night
The front desk staff had great sense of humour, but the best thing about this hotel was the ridiculous price The bed seemed to be made of cement
Service and staff helpfulness and room cleanliness. None
The room that I had was excellent.
the view, cocktails the local steak bar prices
room and general layout of hotel was excellent. was a bit noisy at night time, reception staff weren't very helpful.
very relaxing no
We had very small rooms with no balconys. All the other rooms were much larger with balconys, we asked for an upgrade and offered to pay extra, but the hotel staff said all the rooms were full, this was not peak season and we saw many empty rooms.The staff were very unfriendly and unhelpful. Check your booking or they will give these small rooms with a tiny window like a cell. Not nice!!!!
Comfort of room staff were very kind and helpful pool facilities all round a great hotel with good attractions nearby everything was perfect no faults at all
Excellent loction in Albufeira, very satisfying "included" hot breakfast and use of free van-service into old town.
Pool area is great and very friendly staff
The breakfast is very good and the staff are very nice and helpful.... It was not a 4 star hotel it needs a bit of work (which seemed to be happening). this is our groups 2nd year staying there and it is fine, cheap and cheerful in a good location
To stay was very pleasant, hotel staff friendly, the room was clean, the fridge in the room was really handy...I really like the hotel, definitelly will come back.. Just a one thing, it wasnt a double bed in a ''double bed room'',but two single ones, what wasnt relly good...