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Location,views, facilities and beach No courtesy Room
This would be theideal hotel for people wishingto get away from the hustle and bustle extremely peaceful.
It was very good time. Everything was very good. However, as the hotel was almost complete, at breakfast we had to wait long to have our coffee and milk pots. Also the orange juice had too much sugar. But that is nothing compared with the good things we had there.
excellent hotel and real value for money nothing , all is perfect
really enjoyed our stay, the hotel had so much to offer - a really romantic setting with loads of different options to pass the time. I would like to have the option of a double bed in the room rather than two beds pushed together - took a while to get used to the memory foam mattress!
Lovely hotel with excellant helpfull staff There wasn't anything that I didn't like
The location, with immediate access to great countryside and coastline More variety in the buffet dinner would have been welcome
Facilities were brilliant, and view spectacular Nothing
Nothing was a problem in the hotel staff lovely No just walk to the beach but I probably unfit
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
Ultra Modern and stylish
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
Staff and overall eperience excellent.
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
noise from rooms upstairs or alongside, high heels on stone floor.
location when trying to leave no once would open the gate. staff were chatting
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
the hotel its self and room maintaince work around pool and spa closed for 1 day
very relaxing value for money will recommend to friends nothing
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
Breakfast Spa and Staff.
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
View and location excellent, grounds and pools lovely. Simple things like a bin in the room were missing, while the whole ambience suggested hgh standards the atmosphere lacked warmth.
It was a lovely hotel that is one of the best hotels i have ever stayed at. The rooms are beautiful and would love to go back again.
Very nice location away, yet close, from the city center (if you have a car) and wonderful beach.
I liked the room, it was huge with a nice balconi. The view was excellent as well. The room service system, the cleanness of the dishes and glasses. we were cheated in several things. Valet made an Accedent in our car and even didn't apologize.
One of the finest hotels you could ever stay in. This is truly a 'must do before die' experience. The staff were faultless from arrival to departure. The food in the dining room would be the best available in Portugal!! And the breakfast is without doubt the finest of any restaurant in the world.A New benchmark has been sent. You could not fault this hotel, the staff, the food. A Magnificent experience which I hope to repeat. Nothing
Excellent in every way, this is a very fine hotel indeed If I had to find something then the quality of the lunch in the bar could be improved but that is being really fussy!
Modern style. Cleanliness. Facilities. Attention to detail. Internet is very slow
Modern but well designed.Excellent spa.Roomy bedrooms and great shower. Breakfast buffet not well maintained.
The location, 2 minutes from the beach.
The beds were comfortable and the quality of the bed linen was very good. A small detail but the hot food at the buffet breakfast was not hot.
The hotel staff is very professional e provides excellent service
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
The location and view is excellent. They were busy with renovations and the noise was very annoying
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
very friendly staff and nice bar
Very Pleaseant Atmosphere and Helpful Staff Not Problems
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
It was very central
The facilities were excellent Additional payment for use of pool and gym
Great rooms plenty of room. Didn't like the fact that you have to pay to use the fitness facilities and indoor pool.
Good standard room, great views, good vfm
Cleanliness, size, location and pool area I was surprised that there were no waitresses at the pool area to take drink orders. The prices of drinks were also extremely expensive...
The pool, the place: is near beach and fun (strip), but quiet and has relaxing view. Just didn't use my car for 5 days because everything was very close. The studios and T1 apartments didn't have couple beds (the ones given to me), ar conditioned in studio where noisy but good in T1.
excellent service, clean, relaxing and comfortable
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
chic graet servive
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
Very relaxing, with everything we needed within the hotel grounds.
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
the location, the staff,the room,the facilities all superb.
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
location helpful staff good breakfast
close to the beach and the marina no
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
All aspects of the Hotel were excellent.
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
The kindness of the staff
Beautiful location with access to lovely beach.Remote enough to feel away from the raz a matazz.Massage was super. The food was less than ordinary at extraordinary price
Great location on top of the cliffs. Quiet setting. The kitchen was void of any equipment upon arrival. We had to ask for every knife, spoon, plate etc. The lighting in the apartment especially in the living room is poor.
Restaurant food at lunch and dinner was poor and very over priced.
Room was excellent. Location quiet but accessible. Front desk staff were not great and when asked to recommend a restaurant, unhelpful. All other service staff were excellent.
The rooms were great, facilities fantastic as was the location The restaurant was very poor and expensive, we complained and noone seemed to care. They also need to at least rent plates, cups, kettle, etc in the kitchen as what is the point of having one if it is empty?
the location is great, the area is very quiet, close to the sea.The staff is very nice and friendly. the rooms are 5 stars standard The pool is too cold, should be heated, also the jacuzzi is not warn enough.The food at the restaurant is awful and overpriced. the breakfast is ok.
It has a lovely position facing due south so that the one is in full sun every day. The spa, with gym, indoor swimming pool, jacuzzi, sauna, steam room, 4 different hot & cold shower jets (tropical, side, rain & mist) and a relaxing water bed room was the best that we encountered. Accommodation, food and service were superb. All in all a great relaxing holiday and the added bonus of lovely weather in mid November. One cannot stay there without a car and there is a nasty 2km drive on a windy single track road down to the hotel. It could be a bit hairy as there were a few sharp bends and occasionally a herd of goats to negotiate! However once one arrived it was wonderful.
We enjoyed the quiet, the landscape, and the little cove beach, also the availability of good places to eat. breakfast was good, but dinner was not.
the two bedrooned suite was spacious andvery quiet pool was being mended spa dirty however gave us free half board while pol out of action.
Beautiful Views No
marvellous place! excellent dinner. Not so good service for price and quality of food. Improvement is needed in staff. We ordered a glass of "Morgado de Ste Catherine" and another wine was served with no explanation.
A peaceful retreat with plenty of places not to do anything...... restaurant choices on site were limited
The resort is fascinating with breathtaking views of the beach. The view overlooking the pool is spectacular. The hotel has its own private beach which is beautiful. The hotel is landscaped very well with beautiful plants and flowers. The rooms are big and spacious, and the staff is very courteous. Would certainly recommend the hotel to anyone considering visiting Faro. The hotel should have had a tea/ coffe maker in the room. For the price you charge, this is an expectation. To call for room service costs 5 euro per person which normally other similar resorts worldwide do not chanrge
Comfort and quietness. Should have towel service at beach
Excellent hotel in beautiful gardens, very nice staff, perfect for a resting family holiday. High standart new rooms. We were there a couple of years ago and will return for sure in the future! The Spa is wonderful. Only quite expensive. More attention should be given to room cleaning for this luxury hotel
The Vilalara is the most beautiful relaxing , peaceful and magical place I have ever stayed at. The staff are exceptional , the location is unimaginable and the peace and quiet is a tonic for life. I will visit the Vilalara many more times in the future without doubt. We have traveled extensively but this has got the be the top of our list for summer vacation. We hereby thank all the staff at Vilalara for a wonderful stay. there truly is nothing to dislike
Spacious room, fully carpeted, well furnished; low rise accommodation; beautiful gardens and cliff top location. Daily change of complimentary pool towels. Restaurant prices are much too high.
Superb location, great facilties and very friendly staff
Wonderful grounds everything on site
The room turned out to be an apartment and was spacious and clean For such a large compex there was no on site shop for basics on your arrival and the food choice wasn't really that great
i thought the rooms very spacious and it was great that you had fresh towels and the room cleaned everyday location to far away from beach and albuferia taxi cost about 20 euro for around trip
One of the best hotels for price I have ever stayed in. Perfect Location near to beach and restaurants. These apartments are massive :)
Very clean, nice new rooms, great price Pool area perhaps a little small
the rooms are very spacious and the most cleanest rooms i have ever stayed in when in a hotel abroad your cleaners are a credit to you nothing
Very well located, very clean and only 500 mts to a selection of restaurants. A car is useful.
We reserved a T1 and were given a T2, which was a nice surprise. The premises were clean, with thorough cleaning and fresh towels daily. A baby crib was available as requested.
Situation Rooms need refurbishment
The small distance from apartment to pool. Too far from beach.
The appartments are very big. All the rooms are spacious and there's a big independent kitchen very well furnished (unlike other appartements of Albufeira area including upper range 4* resorts). The terraces are spacious and nicely oriented so you won´t feel bothered by neighbours. We liked the spa facilities, the covered swiming-poll and the fitness center (both facilities included in the price, unlike other resorts). The gardens are beautiful too. Last but not least, we loved the kids club (even for small children). It's perfect for parents who want to leave their children for a couple of hours (or even more). We visited other resorts in the area and we definitely would stay in Balaia Golf Village. The restaurant staff is very unpleasant, which is a pity because the food is delicious and very elaborated (almost "chic"). Avoid the appartments close to the main noisy road!!! The appartments have nice chimneys but most of them are useless. The appartments smell like humidity.
the location was central facilites were good
Swimming pools were good (indoor was heated but we stayed outside). Proximity to beach good too. Golf course was cute but not challenging. Rates for tennis were unreasonable and the courts were not used. Also they stated that every room had a great view. Not so for us but we didn't really care.
home life environment,kitchen.bathroom and to go outside and see plants and flowers just made my day!! I have a hard time using the stove....
the friendly and efficient staff made our stay pleasant in a lovely setting no complaints except the water in the outside pools was very cold
good location. well centralised. would suit anyone on a budget. quiet area and not too far from restaurants and beach.
An excellent resort No everything was fine
All the facilities.
We enjoyed the overall ambience,the attractive gardens,swimming pools,cleaniness and tranquil atmosphere.