Sauerlach Hotels

Lobby Service, i paid for a king bed but got a single bed when i complained they said i was a solo travler and if i wanted a king bed it was 15 more euro ontop of the extra i paid for the king bed

Convenient location to shopping belt along Sendlinger and city central. It's only a stone's throw away from Sendlinger U-bahn. Hotel reception was in a mess when we arrived on 15 Oct 09, with staff scrambling to search for guests name manually on pieces of paper. We were told that their computer systems are down. They could not locate my booking as my name was erroneously mis-spelled in their maunal listing. I was shocked that they do not have records on our booking reference no. with Booking.com. It took them almost 25mins to eventually allocate my 2 rooms.

The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room

They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...

It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.

Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.

The room reserved for me had not any internet connection and TV was not working properly. I changed my room and moved to main bulding. Rooms at the garden site are not well as rooms in the main bulding.

Executive Breaktfast and Executive Lounge - very nice, good taken care of Although away from downtown Munich easy to get there - direct Underground

Chipped cups in the room, leaking shower, broken sink drain, hand wash pump broken. This was dissapointing and would stop me paying so much in the future when you can get better for less.

Location. Service and accomodations were not up to the standard of a Five Star hotel.

Great breakfast Small detail: Marks on the walls in the room

Very well maintained,clean and neat Hotel. Location is excellent.

very nice. The room was comfortable and the receptionist was very kind slightly far from the town center. Also no internet PC available.

breakfast

Location is perfect but no value for money Location is perfect but no value for money

The location of the hotel was excellent. The room was incredibly small for the cost/five star rating

Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.

good location clean confortable

It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected