Gran Casa Sayula Galeria & Spa

The food in the restaurant is great, and the staff is attentive and friendly.

Pets are allowed on request, and there may be charges applicable.

Guests really enjoyed the ambiance and the beautiful decorations.

The hotel offers free parking, but it is unsecured by a human guard or gate/alarms.

The staff is kind, attentive, and friendly, although some guests mentioned they seemed inexperienced and disorganized.

Consider booking a room with a view to enjoy the spectacular scenery and decorations, as mentioned by several guests. Opt for a room with a balcony facing the outdoor pool or the surrounding terrace for an enhanced experience.

Double-check the details of your booking to confirm if continental breakfast is included, as some guests were under the impression that it was part of their booking but later found out it was not.

If traveling with pets, note that the hotel allows pets and offers on-site parking. However, there is no designated area to exercise pets, as highlighted by a guest.

While the staff is generally described as friendly, some guests noted instances of disorganization and inexperience, particularly at the reception and in the restaurant.

Be aware that the bar closed early on a Friday night, and guests were unable to access food or drinks after 9:30 pm, based on feedback from guests.

Although the hotel offers free on-site parking, it was mentioned that the area is unsecured by a human guard or gate/alarms, so take necessary precautions with your vehicle.

Guests appreciated the contactless check-in/check-out and the attentive staff. However, there was a case where the hotel canceled a reservation without informing the booking platform, so it may be wise to confirm your reservation directly with the hotel.

Some guests experienced slow service initially and noted loose floor tiles in the restaurant area, so it's advisable to be mindful of these aspects when dining at the hotel.

The hotel offers increased accessibility and a designated smoking area, catering to the needs of different guests.

Take advantage of the hotel's spa and wellness center, sauna, and outdoor pool for a relaxing and rejuvenating experience during your stay.