Fairfield Inn & Suites by Marriott San Antonio NE/Schertz

Clean rooms, friendly staff. Excellent staff, went above and beyond. The breakfast was great! Location is just right and the food is good. Easy access. Everyone friendly and polite, room was fresh and clean. Clean and nice location. Breakfast good. Staff is great. Clean, friendly, easy access to everything, great breakfast and constantly refilling things when they ran out. The 24/7 coffee bar was amazing! The breakfast had a great selection, Restaurant options at a walking distance, a area outside in front to socialize into the evening/night time, a fitness area, over all a clean location. Great experience I will definitely stay here again. It was very quiet around there. Staff was friendly. Convenient location. Clean and nice room. The room was nice and clean. I love the American breakfast with sausage, bacon, eggs and omelet. Convenient location for going to the Natural Bridge Caverns and Safari. Conveniently located near Randolph Air Force Base, where our daughter is stationed. Clean room. Good hot breakfast.

Cost too high for that hotel. The bed and the pool. Ac was not adjustable, had no knobs and nobody gave me the WiFi code. Very dated. The room had a broken closet door. TV’s were old. Remotes didn’t work properly to TV’s. The bathroom tub didn’t look clean. The bathroom towels didn’t look white, which appears to look overly used. The breakfast, the small TV. The only issue we had was that the room wasn’t ready by check in time and we had to come back much later. The idea of cleaning the room every other day and not every day is not quite interesting enough. Hot tub was unavailable to be used. The animal in the eating area. Had problem communicating with Breakfast staff. English was not her first language and could not get minor situation resolved. Two others had similar problem with same result. We all gave up and moved on in our day. No complaints! n/a. Power outlets in room did not work, plumbing issues, some staff were rude. Sheet was torn; toilet seat was broken; shower temperature difficult to control. The breakfast staff had no customer service skills and I observed them asking African American guests to use hand sanitizer but they didn’t tell other guests to use hand sanitizer. Breakfast and my show curtain was too short. The mini refrigerator didn't work properly. Small bath tub. How every night they were trying to charge 10 or 20 dollars from my card during middle of night when I went down there tell them what I seen they continue to do it will not stay here again because of that both nights smh.

Daily housekeeping, contactless check-in/check-out, physical distancing in dining areas, physical distancing rules, enhanced cleaning, hand sanitizer in guest accommodation and key areas, screens or physical barriers placed between staff and guests in appropriate areas, use of cleaning chemicals that are effective against coronavirus, guest accommodation is disinfected between stays, all plates, cutlery, glasses and other tableware have been sanitized, safe, guests can opt-out of accommodation cleaning, staff follow all safety protocols as directed by local authorities, disinfection of high-touch surfaces, conference rooms, business center, wake-up service, safety deposit box, meeting/banquet facilities, 24hr front desk, pets allowed on request. Charges may apply, increased accessibility, elevator, hypoallergenic, no smoking, toilet with grab rails, designated smoking area, flat-screen TV, cable or satellite TV, smartphone dock, free parking, cribs available, complimentary breakfast, fax/photocopying, desk, family rooms, seating area, sofa, telephone, breakfast included, microwave, refrigerator, coffee machine, vending machine (drinks), vending machine (snacks), free Wi-Fi, internet, free toiletries, heating, air-conditioned, spa bath, hairdryer, toilet, private bathroom, heated pool, hot tub, outdoor pool, laundry facilities, laundry service, iron and ironing board, alarm clock, fitness center.

Low season is in January and high season is in March.

Free parking is available at the hotel.

Some guests reported that certain rooms had dated TV sets and bathroom fixtures, so it may be beneficial to request a room with newer amenities.

The hotel's location is convenient for visiting Natural Bridge Caverns and Safari, as well as being near Randolph Air Force Base, making it a good choice for those with activities in these areas.

A few guests encountered issues with the mini refrigerator and bathroom sink drainage, so it may be wise to ensure the proper functioning of these amenities upon check-in.

Some guests had negative experiences with breakfast staff, so it might be helpful to manage expectations regarding service and communication during breakfast hours.

As the hotel is surrounded by great food options and other amenities, consider requesting a room with a view to enhance the overall experience.

While most guests found the rooms clean, a few encountered issues with the cleanliness of the bedding and towels, so it may be prudent to inspect the room upon arrival.

Although the breakfast was praised by many, some guests found it lacking, so it might be worthwhile to explore nearby dining options for greater variety.

If the availability of the hot tub is important to you, it's advisable to confirm its operational status before booking or upon arrival.

If accessibility is a concern, it's recommended to inquire about the availability of rooms with specific features such as grab rails and hypoallergenic options.

Some guests faced challenges communicating with staff, particularly during breakfast, so it may be helpful to anticipate potential language barriers and manage expectations accordingly.