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close to messe hall the towels looked dirty
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
Very good.modern hotel with good facilities
It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
Excellent service & location. Rooms were good- sized. Jacuzzi not especially hot. Breakfast prices high.
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
park setting, terraces on lake lack of air conditioning
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
Good beds, clean room, parking, great breakfast.
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
It is very well-staffed and all of them know their job, and seem genuinely to make an effort. Its a vast place but it all works well. Restaurant is not wildly adventurous, but fairly extensive menu and good value for money.
Quiet room. Signage to find the hotel very poor. At night in rain, even with GPS a sign from the major roads would be helpful and especially near the entrance which is accessed via a barrier (why ?) and you can't see it is the entrance to the hotel until you pull into the barrier. Try doing this in heavy rain at night as I did. Secondly, no tea or coffee making facilities in the room. Given the price you would expect this. Don't think I'll be staying here again.
Little bit too expensive.
I thought the food was great and service very good, the location was good for us too. The only thing i could fault that we couldnt get room service for snacks, sandwiches etc.
Staff and food were extremely good Just a small thing, vegetables were the same every day
Location, comfort, price the room a little too far from lobby, minor miscomfort
Great buffet breakfast. High quality/price ratio. Quiet location but conveniently close to the highway. Wifi connection too expensive.
Did not spend enough time at the hotel at IBC
Great Staff, Excellent Service. Nothing
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
Good location Expensive parking
Room smartly designer Poor gym limeted equipment and equipment not working well
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
Location, very convenient for the train station and city centre.
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
No tea or Coffee facilities
all paperwork ready - single signature required. Very quick and easy
Good staff, quiet easy to access city centre Poor internet and road construction
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
friendly staff, handy facilities no
Breakfast and location for working in the surroundings to avoid Rotterdam. Free parking. Too early permitted check out (11 H) from Monday to Friday. Cost of Internet.
Big rooms, comfortable beds. 30 min free wi-fi at the lobby - something new. No air-condition. They reduced the bathroom toiletries compeared to 1 year ago - no shower cap in 4*! and others. Wi-fi in the room very expensive.
Nice updated room.
Nice sized clean rooms. I had a car so perfect for parkng and to get to the motorways. The free wifi is only for 30 mins, not enough to get any work down. It is also only free in the lobby and not the bar.
We could take shower after coming back from Rotterdam Marathon, though we've already checked out. They also served towels, soap and shampoo. Thanks to this service, we could get very relaxed before leaving Rotterdam. unfriendly reception, late breakfast for Rotterdam Marathon.
Terrace area over the lake. Shame there was not a swimming pool / leisure facilities.
Friendly and efficient reception and bar staff. Our room was not cleaned even though we were out all day. When this was discovered it was too late (cleaning staff had gone home). This does not reflect the price of the hotel. The food and wine in the bar/restaurant is extremely expensive and does not reflect the mediocre quality.
Good food, helpful staff
Clean, large room and businesslike environment Indifferent staff and ridiculously stingy attitude about amenities: only one very small piece of soap (1 inch by 1 inch by 1/4 inch) for 2 people and one small bottle of soap gel for 2 persons for the shower. Was told that only if used up would they provide another supply. There was only one hand towel and had to ask for additional one. Next day, back to only one towel , no replacement of used up soaps or bath gel. Absurd.
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
Very good value for money, nice design, comfortable rooms. separate shower and bath in room: a rare combination
Good location close to motorway and city of Utrecht. We stayed in a welness suite - which was superb in terms of facilities and design - sauna, steam bath, jaccuzi, lounge chairs etc. On top of that, we received a bottle of champagne upon arrival - excellent location to do away with the daily stress staff a bit mechanical - efficient but not really friendly
Lovely hotel the decor was nice and the rooms are lovely shame about the location tho, if this hotel was city centre it would one of the best around location terrible
- Brand new hotel, big bath room, nice interior decoration, free parking, ... - Mini bar was empty, working noise from a power drill at 6:30 :-(
Very modern and clean No tea / coffee making facilities in the room. After a long journey the tea tray is always a welcome site!!
comfortable room ;good value for money restaurant with friendly service no close -up mirror in bathroom for shaving/make-up; nothing in mini-bar; wifi should now be free throughout 4 and 5 star hotels; a car is necessary for there's no public transport
Free shuttle to and from airport leaving the hotel twice an hour. Couldn't find an ice machine. Price for internet was rather pricey.
The modern design of the hotel, the staff very professional, the best breakfast I've got in an hotel.
This hotel was fantastic, one of the best places I have ever stayed! The staff was very nice and helpful. The rooms were huge, modern and had comfortable beds. The breakfast in the morning was plentiful and had a large selection. I loved it all!
Spacious rooms, attractive interior design, friendly staff, restaurant with a good food and service, easy access to the major roads. There was no ironing facility in the room, a free wi-fi could make the hotel even more attractive.
it was just a stop over while waiting for the ferry the cost of the breakfast was unreasonable
sauna and breakfast the lady in the front desk was not polite enough when we asked the transportation to the city, and she didn't show us clearly, we got back to ask again when we were out and found that's uneasy to find the direction.
business trip - i had to study so couldn't enjoy the facilities no , very pleased
great leasure center, excellent breakfast 7 km far away from city center, but the bus stop is close to hotel
Very close to place of work Too far out from city centre
The spa and the quite environment made it a pleasant stay.the room was clean and all the comodities where there.the materass was a really good and firm one.
Being in the swimming-pool yacuzzi until 23.00 They did not have hot chocolate, but it was not important
rooms are very luxery
Very comfortable spacious room, good restaurant with prompt service. Nice lobby with free internet and business center.
Decor meybe a bit out of date.
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
Close to downtown No parking in hotel
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
Computer provided with free web use in lounge
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
Close from shopping center and city center no parking, difficult to find it
Spacious single room Expensive breakfast
The room was good, probably just refurbished.
Everything was 100 % ok - just one little uppss, but that is just human. Could have used some more information/folders about the surounding areas.
Decor of the restaurant, quality of the breakfast. Quiet & serene location WIFI LAN at € 5,95 an hour is slightly overpriced :-)
friendly staff, location, breakfast
Quiet place, clean room, very good buffet breakfast, free parking. Very unconfortable double bed.
Only stayed one night after a long drive. Only had a meal and relaxed.
Very friendly staff and good restaurant. Room is spaceous and clean. Location is close to highway and perfect for car journey. Pretty good choive for those who want to save mony by staing in hotel outside of the city.
Size of the room.Nice restaurant. Minibar was missing. A smile at the reception could feel me more welcome...
Very clean with personnel being polite and helpful with a good choice of breakfast meals I thought the television programmes could be a better mixer. Majority semed to be advertising, debates or news programmes
The restaurant is good The bathroom shower in the bath needs attention( in two out of three rooms stayed in)
Good and inexpensive hotel that was conveniently located.
Clean room, good dinner, good breakfast, friendly welcome.
The room was spacious and very comfortable with a fantastic bathroom The Bar is quiote small and could do with being non-smoking
For the price, the room size was good. Bathroom was very clean and spacious. Breakfast wasn't that good.
Warm welcome and a large comfortable room Cold breakfast, Iron that didn't work strange room numbers (walked past my room)
Very comfortable rooms, good breakfast Not many tv channels
We were pleased with the hotel, but had some problem finding it, since we came throught the own and not via the highway none
the hotel is a bit far from the city center but all rooms are full of light, clean and very comfortable..
friendlyness of staff and personnel Additional light in bathroom before mirror
The hotel is brand new, so very clean and organised no
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
Comfortable and good location
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
Nice and spacey rooms. Breakfast was excellent!
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
We liked our room the most, it was really good and very big. We liked everything!)
I have stayed at this hotel on several occasions and the rooms and facil;ities are good.The restaurant has a good menu and its location in central Holland adjacent to the motorway makes it a perfect base from which to get everywhere quickly. Most of all the staff are all very welcoming, friendly and helpful. Thoroughly recommended.
Friendly Staff, Nice Foyer Bar and Restaurant Rooms are lloking a little tired and could do with an update
Excellent facilities, and extremely friendly and helpful staff
Nice hotel, very helpful staff and good service. No shops close to the hotel.
The staff was very nice and friendly.
convenient for motorway - room clean, warm, comfortable - tea/coffee making facility - well presented food available at reasonable price in pleasant surroundings - staff welcoming/ friendly /helpful - hotel fulfilled its functions entirely as expected
conveniently located near the City Plaza Nieuwegen no heating only cooling AC while the room was very cold in the night
Great hotel, very tidy and generally a nice place to stay the night.
Comfort & location.food was really good but a little bit expensive.could be cheaper.
Easy to get there by car, nice rooms, good workplace in the room