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When we came to the hotel at night our electronic key didn't work. We went to the reception and the guy there was very annoyed and gave me another electronic key and told me to try again. Of course it still didn't work. It took the guy about 15 minutes to get a real key. He ask for my passport. I gave it and he threw it back at me to some place where I was not even standing. He went upstairs to open our room and the only thing he could say was: "Itte isse notte my faulte" and not even one time a sorry!
Very happy with our stay, good value for money, chosen because of location (nearby wedding reception). Very happy with choice of breakfast and helpful staff. Big room.
The air conditioner was not working. We had fungi round the window. Therefore I would not recommend this hotel, but perhaps other rooms are better.
the staff were all extrememy helpful and cheerful the menu - I would have liked more salad or vegetables . maybe they were not on the menu clearly if they were available. also, I booked a room with a sofa and a bed and there was only a bed there was no sofa so the description of the room was incorrect in my case. the room was adequate but no where to rest other than the bed.
Room was nice sized. A bit from the city, but the metro is only a short walk awaz. Very friendly staff.
The room was clean and quiet. The restaurant has an interesting menu. The area gets very congested during the rush hour as traffic converges on the bridge.
very clean annd nice rooms, modern and tasty (high class) interior
The room was clean. Nice equippment. Low rate. The room was too warm in the night.
Balie for money, location was fine, given easy access to metro Second bed in room à bit small for 2 children
too far out from the city centre
Location The bedrooms are old (poorly furnished) an the bathroom is not of a 4star hotel.
quick check-in, big rooms, fast elevators, poor breakfest, too expensive internet
Proximity to the airport. Shuttle bus Strong smell of tobacco in my non smoking room. Very overpriced room!!!
Proximity to the airport and shutle bus No minibar in the room
The staff, Paying for Internet
It was clean and the staff were helpful. The menu was limited and the charges for the food, both in room and out, were outrageous.
The Concierge was extremely helpful, otherwise not up to the normal Hilton standard Cockroaches in the restaurant at breakfast, nasty stains on the couches in the reception area! The faux wooden flooring in the bedrooms is very noisy. No refrigerator in the room.
Location is convenient if you need to stay close to the airport. That was within walking distance from terminal, what really was helpful due to taxi drivers strike that shut all transportation fro and to terminal. Not worth the value. The room was overheated and no way to cool it down. I couldn't sleep well waking up sweating. Staff admitted the problem but didn't even try to solve it. I general I can't really say that staff is unfriendly, but they are kind of distant? Don't really interested to help, it looks like they just don't care. Another example that they don't care about customer convenience is that You can't leave a luggage for safety between the checkout and time you need to leave for your flight.
Good romm. Good brekfeast.
Convenient location Orly Airport Helpful staff Broken heating - too hot Room generally shabby
The room was very nice and large. The breakfast buffet was very good and the proximity to Orly was a real assett as it allowed us to have a relaxing time before a long flight
A pair of bathroom slipper
The dinner buffet and the breakfast selection are quite excellent! I did think it was quite clean and I loved my room. I wish all the hotels I stayed at were as well-maintained as here. I spent so little time here I didn't notice anything that went negatively.
Clean and comfortable Novotel, as ever
a good position for touring and visiting the chateau provided you are prepared for a 20 minute walk restaurant was good but with a limited menu
The location - good for The Palace (15 min walk) yet far enough away for peace & quiet. Good car parking Bar was quiet and often un-manned.
The rooms are nice and the whole building is well designed. The employees could deliver more service towards clients.
Modern and comfortable with good facilities 10 minute walk from the Palace of Versailles. Good location if you want to see Versailles, but long ride on the train from Paris.
We found the staff very helpfull. The asscess from the garage was very difficult, The garage.
Restaurant was good and people were friendly. Garage parking was difficult. Hotel advertised as air conditioned, but it is on a hotel-wide basis and cannot be controlled in the room. Our room was too warm and we were unable to cool it off. Also, the Mapquest directions to the hotel were incorrect. We drove around for at least an hour trying to find it, and it was very conveniently located for visiting Versailles.
The room was quiet and the beds were very comfortable. The window opened- unusual in modern hotels. The parking system was easy and secure.
Style and decor, nice bar, nice breakfast, very clean. One member of staff was a little dismissive, others were fine.
It was clean, comfortable, close to Chateau and domain of Versailles, quaiet, good parking, very nice staff.
a big variety of breakfast , people are friendly, helps you out if you need help, fridge was closed with key ( you have to pay for minibar ) / Tv channels was very less.
Check in and check out was fast, the shuttle bus was on time. Don't have much to say since I stayed only for 5 hours. The shuttle bus was a bit ahead of time when we arrived in the airport and was waiting for a pick-up to the hotel, so we missed one and had to wait for another 20 minutes.
Breakfast was delicious Be pulled to secure the value of the room and not taken it back only after two weeks means twice the amount
The hotel is excellent but not good for the tourists who wants to go to paris centre because it cost you big money and time to move to paris centre.
Room, shuttle service was excellent, staff elevators frequently out of service
near the airport with free shuttle service no porters and bell boys and front desk should tell guests that they must use room key for elevator use
We booked this hotel because of its proximity to the airport. The shuttle bus from the hotel runs frequently (every 20 minutes) and was quick. The hotel itself was amazing for the price - exceptionally clean and modern. The staff was friendly and helpful. We were very happy with our stay at the Holiday Inn Orly.
Very clean, friendly staff, all staff spoke very good english.
proximity to airport.courteseous staff.
Just stayed in the Best Western. I was pleasantly surprised. The room was very spacious, nice and comfortable. The hotel has a shuttle which takes 7 minutes to the terminal from 5 am to 11:30 pm. The hotel is in need of some remodeling, but overall nice. The staff were friendly. I stayed before at a different hotel in the area that received a much higher rating but liked the Best Western much better. It is mostly for business. The hotel can use some remodeling, the corridors feel dark with poor lighting.
Shettle to the airport. Friendly staffs, hotel quiet, Room clean and large. The room was fairly cold when arriving, did not have time to check if the heating system was on or off, same thing with the bathroom.
Staff welcoming, hotel clean and tidy and restraunt meal was excellent
Nothing I found the staff to be extremely rude, the linen in the room smelt disgusting even after changing the linen it was still terrible, my pre-arrange tax service was always late causing us to almost miss our cruise dinner, my wake up call from the hotel was 30mins late, the food menu was terrible and the food was not great either & i would never reccommend this hotel to anyone.
Kind hotel Staff, very good,wifi, a nice large clean room, well designed working desk. The location of Hotel is perfect for my purpose(business). It is an expensive hotel but you've got what you paid for, and I think with the same price you get a lot smaller room in the center of Paris usually.I also like the fact that they have smoking room as smokers tend to be discriminated more and more (and at the same time no smell of cigarette at all in the another area The water tmperature of bath and shower is set on 38 degree which wasn't hot enough for me and it can be colder but not hotter. Also the room temprature wasn't warm enough for me to work at night although it may be a good temperture to sleep. I tend to feel cold so for the most of people it would be ok, but I'd prefer to be able to make it warmer(there is a controller but I couldn't make it warmer at night time)
Windows were open 1cm and nailed there! the room was on a main road where the noise did not abate and we couldn't close the windows!
restaurant portions were very small for the cost. i think the neuvo quisine approach should be abandoned and larger portions offered.
The staff very friendly and the free internet in the room.
Perfect for short familly trip.
It was good None
Clean, comfortable. We hear the sound of lift from our bed room all the time as it located next our room.
Brand-new and very well designed hotel. Very clean. Very helpful staff. Free access to movies and entertainment via the provided Suite Box. The windows were sound-proof for street noise but not really for the railway noises that were just below our room (western side). Prefer the eastern side if you stay there or take the highest possible floor (9 floors). The room itself was very well designed for a couple but a bit too small for 3 adults. In particular this cannot be considered as an apartment as the kitchen area was too small with no cutlery, plates or any cooking instrument. The internet access was buggy and slow (advertised as high speed internet access)
A very nice and comfortable hotel in the Paris Boulogne area. It was quiet and great for a good nights rest.
the hotel is modern and confortable; the staff very kind , helpful and efficient
While I only stayed 1 night, I found all of the staff very friendly and helpful I would reccommend the hotel to other business travellers No
good size balcony, free use of mini bar fridge, big coffee cups, seperate toilet/bathroom, cordless kettle
Friendly stuff, nice hotel in general. At the beggining we were given room 407 with mold and a smell of it. But friendly stuff changed it for us for a clean one.
The hotel is very convenient for the event we were attending at Longchamp. Staff at reception are very helpful and all have good English. Rooms are clean and airy.
Hotel was convenient for a festival we attended. Room very comfortable and plenty of space for a Parisian hotel (albeit non-central). Area quiet, parking on streets nearby a real plus.
Excellent check in staff and they were quick to resolve the issues concerning the 3rd bed in the room. Parking was affordable and easy, and the hotel is wonderfully near a metro station. Breakfast was a bit pricey but there are cafe Rooms are small for 3 beds but probably larger than most Paris hotels of this price. The extra bed initially provided was inadequate but quickly replaced.
Incredibly friendly & efficient staff, helpful with directions and local knowledge No bad points
Close to velizy commercial center The enviroment around the hotel is not so good and the hotel instruction is not clear
Rooms are quite large and well fitted. Hotel staff is friendly. Good idea with the snack bar. Breakfast too light for the price of the hotel. Difficult too achieve, our taxi driver lost about 20 minutes to find the entrance to the parking.
Everything ok - spacious rooms
Wireless internet, free parking Poor breakfast
Safe location, clean, quiet, modern. Friendly staff
Good enough for business trip.
Away from Paris Parking under the hotel building was entering a very tight car, magnetic card to use the door of the room and elevator does not work sometimes
spatious rooms with modern design. Nice office corner Both fixed ethernet and wifi have a performance issues. Really zaps you back to pre-broadband age.
some times we can enjoy the music event at the small stage.
Large size room - kettle and sink were neat - bathroom with bath AND walk in shower - free internet - Nearest Hippos Steak restaurant good and friendly lack of restaurant and proper sized breakfast area - landmark next to IKEA not advertised by yourselves - local streets system make it hard to find as it is hidden away behind IKEA and an offfice block. Nearest Hippos Steak restaurant an unpleasant walk if raining.
Rooms are clean and comfortable The staff wasn't helpfull. My car window is broken due to theft. I asked the receptionist for tape and plastic. They told me they don't have transparent plastic. That's ok. So I asked for some tape which I can take away. Because it's was sunday and all shops are closed. She still refuse to give me that plastic tape to take away even If I pay for it!!!!!
The room have near 20mt and with one double bed and one sofa. They don't have free internet, like is show in booking. The staff don't speak english only french.
The Key was delivered without the room number or any information. The bath room seems be inside of roullotte. Seems like a motel for speedy rooms. Car parking extremely expensive.
Internet doesn' t work
yes, a short business stay no
Most of the staff were very friendly and thoughtful.We liked the fact that the hotel was pet friendly.A perfect hotel for stop overs on a long journey.The room temperature was good, not hot and stuffy like some hotels can be. The pillows were a bit uncomfortable.
My overal experience was outstanding. We were treated with such kindness and respect and everyone went our of their way to help us with our questions and needs. The room was clean, modern, and nicely decorated. I especially loved that the hotel accomodiated my request to have an adjoining room with my colleague. The location was perfect as well. We found transportation easy to reach with the bus across the street and the metro just a 5 minute or so walk. It was close to restaurants, banks, and convienient shopping. I would recommend this hotel to all my family and friends. It would have been nice to be closer to the center of Paris, but the metro and bus took us their quickly and for less than 2 Euro.
Big rooms, decent breakfast Extra charge of eur 10 for Internet and eur 20 for the breakfast. Advertised price at booking.com for breakfast of eur 7 is not correct.
Convenient to reach from the motorway and you can park your car in the hotel grounds. Quiet location. Rooms nicely decorated. Swimming pool. Menu choice in the restaurant could have been more extensive and food better prepared.
The floor in my room was so cold it literally hurt to stand on it. The front desk staff was at best arrogant. The Wi-Fi was spotty.
Warm swimming pool is very nice to children. Shopping center is very close and convenient to buy something. Enough space of parking lot
Booked on line when I arrived at the hotel there was no record of the booking evn though I ahd a compiter printout of the booking
The food is excellent, the room is clean and staff are friendly.
The hotel was comfortable, and convenient to walk to dinner. Breakfast was good. Especially liked the organic section. It is possible to expand the variety of fresh fruits and some vegetarian items for breakfast.
great food small, old rooms twin beds renovation going on (paint fumes, dust, etc.)
after reading 1 poor review I was apprehensive but need not have worried as I could not fault the staff or the hotel or the breakfasts.All were excellent. The friendly efficient staff in all departments.
Clean, comfortable, modern, close to Metro, restaurants and shops. Some staff need to be a little less rude and agro. Some extra english language channels on TV would. Wine glasses and a corkscrew in the room would be good - you are in France after all and a glass of wine or two is mandatory. Room service was a little flaky (breakfast included croissants and pastries on day one and dry, stale bread by day four for the same order).
I did not like the fact that they charge the credit card immediately upon booking which was totally wrong in spite of their conditions. I did not like the fact that they do not allocate rooms as per your requirements but as you arrive so we ended up having a smoking room when I had required a non-smoking. For the price we paid we had more facilities in other hotels than the Mercure.
It was close to the festival site which made the event even more enjoyable. The staff were very friendly and helpful.
Good hotel for business. Metro not to far but long way from City centre and train station. Additional charge for Internet and extra for VPN capability, in this day and age Internet should be included at no extra charge.
very overpriced for a fairly basic hotel - especially compared to similar priced hotels nearby
Friendly and helpful staff Breakfast price was high for what was on offer
A good, clean hotel with friendly staff at a good location
Hotel is situated in a quiet residential area of Paris yet has a number of restaurants nearby and train and Metro services are a short walk away. A number of local bars and restaurants unfortunately close for the weekend.
Clean, Good location, Bathroom, Bar, Breakfast, Lobby area.
well appointed, staff very professional very hard to find during the building work, not signposted. I emerged late evening from La Defense Metro, Hilton is signposted on hoardings of the buiding work, but the signs direct you to a gate which is locked and chained. I walked around for some time before I discovered the entrance
The staff attention and personal willingness to help was great No wifi service
Convenient location for our requirements Dislike is probably too strong a word, but an observation on service was that the hotel was under staffed in the bar/restaurant on the Sunday evening - had to wait 20 minutes before bar service received. This is not an issue about the people who were working, they were very pleasant, just not enough of them.
excellent location at paris...or maybe the best location parking the car is really not organized and very hard to find
The room was so commodious, and clean at the first day. I stayed 2 nights. On the 2nd day, I was so surprised to notice the bad room cleaning service. Hairs left on the floor, used rumpled bathrobe left on the floor in the bathroom, and used tablecloth was on the table. I smirched a slipper on accidentally, on the 2nd day, just one slipper was left instead of a pair of slippers. I think it was because I forgot to put tips because I was in a hurry. But basically, tips are for good service, should not be reasons for bad service. Moreover, I run out facial papers, so I asked for one to the room cleaning clerk on my way to room from restaurant. She answered, "No, this is for other room, I bring one to your room". But she never bring it until the time of checkout. So miserable experiences.
This is an excellent hotel and one of the best hotels in Paris I have lived in. The location is good and is just a few stops away from all the attractions. Breakfast is fantastic !
It was my 20th birthday, The staff was excelent, really good comfort, staff took care of us, everything was lovely!!! No!!!
Located in La defense - 15 mins by metro to centre of Paris. Good shopping around hotel. Clean and well sized room, good staff.
Strategic location in the business district, spacious room, complementary beakfast In-room facility for phone call, internet access & pay TV could be cheaper.
Easy access to public transportation, shopping mall and restaurants. Location far from touristic objects.
Good shuttle sirvice and very very good resturant 1 min froom the hotel!
The Hotel is very well located in respect to the Orly airport. The Hotel is friendly and efficient, the transfer to the Airport works also very well. Rooms are very clean and modernly decorated. If you need an Hotel to stay between flights for example this is an excellent choice.
Nothing Dirty...dirty ditry. Not even worth a 1 star
Reasonably close to airport
I loved its quite environment and the on time shuttle bus to tha airport.
The breakfast was excellent Mix up over the free transport from the airport, which didn't materialise. Public areas of the hotel were very tired and grimy (carpets stained and badly need replacing; not a very good first impression! ) But the room itself was clean and tidy.
The pick up service from the airport worked well. The staff were friendly and helpful. an ideal resting place at the end of a long flight.
Location near Orly and excellent restaurant. Receptionist very kind.
Close to the airport. Nothing fancy but just what I needed for a decent price. They did not have a free baby cot as it appears on the reservation. They propose to rent a room with an extra bed for 10 Euros more.
Loved the beautiful hotel. Staff was wonderful & room was perfect
Location. Was close to airport for next day early flight. Free shuttles Sheets were itchy. They only gave one individual sized water bottle per room even if you have two people. An extra bottle would be 3€. Our room was not prepared well. There were no soap in both hand soap or body wash dispenser. We were also only given two bath towels. There were no hand towels. All in all, I don't think this room was worth its price of 187€ per night.
The hotel rooms are clean and comfortable. Very close to the La Defense business area of Paris.
A good location near Paris and relatively easy to get to the city centre. The availability of secure parking (at cost) was appreciated and the general standard of the room was what I have come to expect from a Novotel.
Reception service was excellent, very professionla and helpful. The room was very clean and good sized.
friendly staff. Room was not 100% clean, interior (elevators not spotless) a bit worn out. Not enough value for money
The hotel was very clean and comfortable and close to amenities with a good choice for breakfast. We booked to be close to the race course which was a short easy walk away. Paris was easy to access. The evening menu was not very appealing.
The hotel was very friendly. It's location is good and there are plenty of nice restaurants/bars about the suresnes area. The hotel is not near to a metro station. You have a bit of a walk to the tram (belvedere) and then change at la defense for the metro
Close to the center. Close to the railway station. Rooms are small, the hotel is old and the furniture is basic. Shower cabin and shower was broken
clean room, nice breakfast, quite place personnel do not speak english (unacceptable), 45 minutes away from the center
Location was not as good as promised. Connection to Paris slow.