Si Rusa Hotels

I liked the open grass area which was clean and well maintained. The sunsets in the evenings were beautiful and swings hanging from the trees were fun ideas for the kids. Also liked the library although it could do with more books like novels and childrens' books. Pillow cases were bit smelly ( stale smell as if they were not fully dried). Both Glass and Fresh restaurants were closed on the second day of our stay. Convinient store didn't sell any drinks or snacks. Games room was also closed to our sons' dismay. Most of the staff seemed very shy and not well trained.(front office - not so welcoming and gave out wrong infomation. Fresh restaurant - zero smile from the staff)

The hotel was vey nice and comfortable. Big problem with location. Your site lists this hotel as only 22kms from Airport but in fact it is 80km from Airport so please be wary as it is 1.5hrs by very expensive taxi drive.

Their staff are efficient and friendly. Rooms and bathrooms are huge and clean. The whole hotel area is very clean and comfortable. It was a pleasant stay!

The comfort of the room.

Able to relax and manage activities like fishing there There were too many guests at the hotel and your staff couldn't cope. We were kept waiting for about 1/2 hour to get a table for our breakfast. Prior to that, we had to wait longer because people just jump the queue and at one time the staff just couldn't manage them.

Nice view, nice spa and friendly staffs. 24hrs pool and pet farm is very good. Foul smell at the toilet at night, but it is ok as long as you keep the door close. Alot of sandflies at the beach which was quite annoying. Limited food choices since there is only one restaurant.

the management took note of our concern for switching our room due to wedding being held outside my room. With the noise and testing of sounds it is not appropriate since we have a baby. We got to switch within 1 hour house keeping sucks. I asked for extra towels and until the end I did not received the requested towels

The hotel was clean, comfortable and the hotel staffs were courteous.

it is nice to have the pet garden inside the hotel, nice swimming pools as well staffs are not well trained, service was bad. expensive but not really value for money.

Scenery from the bedroom Roof Leaking as it was raining

I can see lot a ship. I need a local people work at front office.

Helpful staffs, nice deco, convenient location Poor Sea Water quality, maintenance of the room and in room facilities can be cleaner

The location was so nice Check in and check out taken so long

relaxing & comfy have to walk about 300metres to get into room

Underneath water view 1. Cleanliness of toilet 2. Customer service @ front office & room service

The room is good Location is not so good

Room was nice. Location bad as nothing close. Must rely on taxis to get anywhere...even to eat. Taxis service at hotel really poor. Booked a cab and had to wait 2 hours not once but twice and to complain...no one then understands english.

Nothing The web is a big lie on the hotel! The hotel is unacceptable not even worth as a 3 star hotel. It is very old, room dirty,food very poor quality and the breakfast is absolutely rubbish!!! Nothing is value for money and I do regret to choose this hotel((

The breakfast is not too bad. The hotel has insufficient workers. No one assist at the pool side when we need to get pool towels.

karaoke

The breakfast quality was poor, cleanliness of the restaurant needs urgent attention. Bathroom really needs to be refurbished.

Nothing! This Hotel would be classified as a 1 star anywhere in Europe. Rooms are old and very dirty. Toilet full of hair. Swimming pool filthy and surroundings very dirty too. I felt ripped off after coming from Saigon's 3* fantastic hotel. Karaoke was on till 1am and when asked staff ignored us. It is a pitty that this place is listed in this website, because I wont use them anymore.

All the hotel staff are friendly and attent the guest with smile and even the hotel facilities out of service because of old age they attend promptwhenever we complains. in the swimming pools the hotel allow people to go in without proper attires. that is very bad, I come across one malay lady came out from the pool, blood stain at her back.

Swimming pool and pool side facilities suitable for family outings. Though indicated as 2 bedroom apartment, but there is only one room with air-cond facility. And the end room is small and only suitable for single occupancy.

none. Room facilities not enough. Kitchen cultery not provided. Previous the environment very nice, clean and view beautiful. Now the beaches very dirty and no place to sit near the sea. No BBQ place.