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The location and concert venues It was very rundown and overpriced for what it was. The front desk was very unhelpful
The staff was wonderfully friendly and our room was quiet. It's been a while since I have bought magic beans but I was certainly sold some when I made my reservations for this dump. Perhaps I'm just picky but when I pay $200+ for a traincar room and $100+ for a "double" room, I have some expectations. For example, I would like for those two rooms to be in the same zip code. As we drove past one distressed building after the next, we joked that the traincars must be first class and we were in steerage. We arrived at building #3 and were unsure if we had even rated steerage as the structure looked eerily similar to a penal farm. Thankfully, it was nicer inside than out. Nicer but not what you would expect for the price. Notes-"double" means full sized bed, NOT queen; black substance in crevices of bathroom is NOT soot from a train. I heard after we checked out that there are plans to completely re-do this hotel. If so, maybe those magic beans will grow into something special. Until then, just stop by to see the train stuff if you're a big fan and do yourself a favor by staying at another hotel.
Location and music venue It was really rundown And the Front desk was not very helpful.
Staff was friendly and location was nice for access to restaurants and bars Hotel needs updating and maintenance . Single serve shampoo and conditioner were both partially used... glad I paid kayak price, not full price. Comparable to a $60 a night elsewhere.
Location. Easy to get on the bus and get anywhere It was like staying in a motel. The beds were awful....We woke up early just to get out of there. Pimple juice on the mirror from a previous guest...everything seemed to be falling apart...just needs a face lift...Wish I had spent the extra 30 bucks to stay somewhere else but since the wedding we were attending was in the hotel seemed like the best option.
Great location in fun area. Front desk staff was pleasant when we arrived. Patio outside the room. Very run down facilities. Black mold around the air vent, peeling paint in the room. Seemed dingy overall. They didn't tell us about the $7 parking fee until we checked out. Very overpriced for the condition and quality of the hotel. (We paid $121)
We liked the trains, but thought there would be a model train display or more train themed decorations. The walls were very thin and the staff was not friendly.
Great location in Chattanooga and beautiful gardens and hotel facilities. The buffet breakfast was very poor. The food was slightly cold and tasted stale with very little variety for a "buffet".
The historic site was really interesting. Loved seeing the old trains and the depot. Dinner in the pizza rail car was fun. Very unique setup! Breakfast buffet closed one hour earlier than published on their website. Normal room prices are too high...wouldn't have stayed without the deal through Kayak. They charge an extra $7 per day for parking, which always bugs me at a hotel...they know you have to park so it really shouldn't be an extra charge in my opinion.
Nice location. Nice landscaping Rooms are old and dirty. The shower had hair sitting in the bottom of the drain upon our arrival. The bed was very uncomfortable. The room walls must be made of paper because noise carries very well, and the other guests were loud. My wife and I were barely able to get any sleep as people were running through the halls until 2am. The Choo Choo is interesting, and the location is nice, but I would not stay here again if it was the only hotel in town.
The grounds were a sight to see, especially decked out for Christmas -- pretty gardens, ice skating, beautiful main building with its restored foyer -- all near Warehouse Row and right beside the free electric shuttle buses. The non-train-car rooms were outdated, with extremely thin doors and walls, and the hardest beds I've ever slept on - the floor would at least have been supportive while being just as hard. No complementary breakfast; the breakfast buffet, while open, is $10/person plus beverages and tip.
Price was decent and the location was good being I was going to be in downtown the entire trip. Staff was nice and helpful. Standard room had a strange smell to it, like mildew or something. Random, cheap pictures of train related images on the walls. I bought a candy bar from the machine and just the heat from the machine itself made the bar melt and not really worth eating.
Great facilities and excellent staff. Indoor pool was key for Spring Break. Was not very close to main attractions in the city and not in a very good part of the neighborhood. Not the best place to walk with young children.
Very clean. Friendly staff. Being charged for parking.
Lobby and rooms were well decorated. The hotel is in close proximity to Warehouse Row and about a mile from the Aquarium and arts district. Kids loved the indoor pool even if it was small. The hotel could have been somewhat cheaper. We didn't eat here because the prices were just as high or more than top restaurants in town. The shower pressure was obnoxiously strong. We stood in a pool of water because it couldn't drain fast enough. Rooms are nice but a bit tight for a whole family.
The room was very nice and the beds were comfortable. Having the sauna, steam room and pool/hot tub included with the stay made the price of the hotel worth it. Live music and a fireplace in the lobby made the evening relaxing. The cleaning staff was very friendly and helpful. The staff at the spa was not up to par. I have a medical condition and called a week in advance to ask about setting up a spa package that would accommodate my needs. None of my three calls were returned. As for the hotel's restaurant, The Broad Street Grille, was overpriced and the wait staff was terrible. We walked out before ordering because we waiteds so long for service.
Room was clean and in good shape. Good size tub and shower. Attractive fire pit outside. Door staff was friendly. The garage's lighting was either mostly lacking or not working when we were there. Coffee in the room was poor.
Attractive Hotel Good Location Very expensive for the small room we had. Very loud facility - room right by elevators and ice machine and constant foot traffic and loud staff members. The entire hotel was filled with a conference and we were placed in amongst them - many of the facilities were used by the conference. After a late night with lots of loud disturbances we were awoken just after 5 am and forced to evacuate the building. After standing outside for a half hour we were given no explanation on why we had to evacuate other than the 6 fire engines that pulled up - then left shortly after. I'm sure it's a fine hotel - but we just didn't have a good experience.
This was a nice hotel, very beautiful on the inside. Great music in the bar room. Valet was super nice. Our shower had very low water pressure and as a female with long hair, this took forever And was very comfortable . also the shower was clogged so we took showers in a filled bath. When they said they would come fix it right away I thought they meant within the hour, but instead it took about 3-4 hours for the person to show up. By this time we had gone out to eat, and have drinks, go back to the room and start getting ready for bed by the time he showed. The hotel said they couldn't do anything for us because we had gone through price line to get our room, which I have never heard that one before. Room rates were overpriced in my opinion, stayed at a cheap motel that has been the same if not better.
The room was clean Small rooms for the price...... Paying to park...
Friendly staff, a number of good restaurants nearby, convenient to battlefields
Location Overpriced. Pictures make it look much nicer than it is. Average at best.
I don't believe after paying over $200 a night, we should have to also pay $8 a day to park our vehicle. The air conditioning in the room wasn't working very well.
The hotel is absolutely gorgeous and the atmosphere was nice and comfortable. The people on staff were nice, always stopped what they were doing to smile and see if you needed help no matter what their job was (painters, staff, etc.). The food in the restaurant was excellent and their breakfast muffins are amazing. The rooms are clean, comfortable, and elegant. The only thing I thought was odd is no one ever offered to help me with my luggage when I arrived or was leaving. I was fine on my own, I'm only making an observation compared to what I usually see at other hotels.
Room was very big, very spacious and clean. Bed was very comfortable!
The staff was friendly, the room was clean and the breakfast buffet was excellent even at 9:30 am. The beds were quite firm.
Staff was rude and seemed bothered we were checking in and didn't even give us directions to the nearest elevator. Room was OK except for pillows were too soft and not enough towels. When we asked for more, again they seemed bothered. And breakfast was a joke. Cold boiled eggs that had instructions to "warm them up by putting them in a cup of hot water", no forks or Condiments, most juice and milk dispensers were out, and when asked if there were any more forks anywhere, again they seemed bothered.
Very close to several great restaurants.
The bed was comfy. For the price, I guess it ain't so bad. Ok first of all, we stayed on the second floor and it felt like it was moving like crazy. The bathtub and tile looked dirty and outdated. The breakfast sucked and if u look behind the front desk, the back where the cleaning crew comes in and out is outragesly dirty. It's horrible. The owner should do something about that.
We were driving from Austin to New York and stopped here for the night. It was very clean and comfortable. Staff was great and friendly. The breakfast area didn't have that many options, however, it was better then others I have stayed at that cost more. We will be staying here on our way back!
Great value for the cost. Very clean, and quite. The outdoor access to the rooms allows for smoking on the balcony. I'm not a smoker, and didn't like having to walk through other peoples smoke.
The bed was very comfortable and the room was very clean! The staff were super friendly and helpful. The continental breakfast was bare minimum.
Great hotel, soft comfortable beds Towels are not big enough for the average person
Cheep non caring breakfast.
The staff and crew were nice. I do not like that the bathrooms didn't have a ventilation duct.
nice staff,pool poor breakfast,older rooms that need some work,small bath rooms
Met my needs,location was good,bed was comfortable. Breakfast was missing some items
comfortable, quiet, and clean. Very friendly staff.
The clerk who checked us in wasn't friendly, but other staff was friendly. Room was clean for the most part. Breakfast was okay. I would stay again for the price we paid through Kayak Check in clerk and cheap towels
The hotel was beautiful, extremely friendly and helpful staff.
The decor and carved wood is remarkable!
Excellent friendly staff. room was small
Rooms were spacious but the hotel needs to do a furniture update.
location downtown was great for our weekend to see and do things around Chattanooga. We saw 2 outdoor concerts in the evening and really enjoy the atmosphere of downtown. No mini refrigerator in the room. Other than that the room, staff and hotel was excellent.
I was getting engaged and the staff did absolutely nothing to make it special or give me their time of day to help with improving my moment. Definitely don't expect anything more than a room key from the staff or their attention. I would have expected the staff to be a little more accommodating, but they are definitely not a 4star staff. This hotel has all the potential to be a better hotel, but the staff and no fridge in the room makes it 3 stars.
Location/Pillows/Check-in staff Poor service from valet staff. Constantly locked out of room. Hair on bed/pillows. Dated decor.
Charming interior and comfortable bed, but not very clean and shows its age.
They upgraded our room without us asking. They were very helpful with recommendations for breakfast. The pool and fitness center were clean and a nice amenity for the hotel. I would absolutely return. The bathroom was small but clean. It is to be expected from a historic hotel.
Everything, the hotel was great. Felt like I was in the 1930s.
Bathroom could use some detail attention, especially the bathtub. Parking is pricey.
It's a beautiful historic place. It's difficult to get around the separate towers. The pool area should be promoted more.
I like how close its to everything. Les than 10 minutes from Rock city an downtown. The bed an the pillows were really uncomfortable. We were in room 414 an there was a noise like if a dishwasher was on in the other room, we stayed for 3 nights an the noise never stopped.
Nothing No pool chairs....dogs everywhere
Pretty clean for being pet-friendly. The staff was great. Local delivery places that deliver to the door. (we got there late after traveling) Guy at the front desk was very helpful, even had menus for local places. Very pet-friendly(which is why we stay here anyway, most places charge at least 20 bucks for a pet) Just some noise from the hallway when a crowd or a family or any guest walks down the hallway. It kept driving my dog crazy, which drove me crazy, but for the money really no other complaints.
Everything!! First stay here but not the last. Love the restaurant that is there and the room was wonderful. Lots to do nearby and plenty of shopping. We will definitely be back!
Beautiful hotel loved our room. The free breakfast was much better then any hotel I've ever stayed at. Checkout isn't until 12 so you don't have to rush to checkout by 10. The indoor pool wasn't heated. What's the point of an indoor pool if it's too cold to get in and enjoy. No Jacuzzi. A Jacuzzi in a embassy suite should be a must!
The bedding, the pool area didn't overwhelm with a chlorine smell. Modern interior. The mini fridge in the room was unplugged, not sure how long, so it stunk pretty bad.
Friendly staff, comfortable furniture "Cotton candy" pillows that disappear when you put your head on them.
the pillows suck
Staff and cleanliness were above average! The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Location to downtown was great Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
Just about everything The bar and pool close way to early.
In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.
Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.
Room was small but comfortable. Breakfast was good. Close to downtown so we were able to walk to most locations for dinner and drinks which was very nice. Close to aquarium, ballpark. Had to tell the maid to service the room. Elevator made weird noises so we took the stairs.
Location Size, incidental charges to card without reason, ill prepared for a busy weekend, parking
Great location and close to everything downtown. Complimentary breakfast was really good. Pool was kind of small and the water was really cold, and the toilet in our room wasn't working correctly - filled up VERY slowly.
Clean,comfortable, close,to everything.
Staff was over-the-top accommodating and made sure they took care of every need. One of the machines was unexpectedly not working in the gym and so they called and arranged for me to work out in the double-tree across the street for free.
This guest did not leave comments about this hotel.
Downtown next to all the restaurants and museums. Everything is walking or biking distance and you can rent bikes pretty cheap to ride everywhere.
Very comfortable stay. Big, well lit desk for working. Comfortable clean rooms Nothing
The location was great. There's a movie theater and many restaurants within walking distance and the Tennessee Aquarium was only a few blocks away. Our room was on the top floor (the 6th) and there wasn't much water pressure. Other than that, the room was great.
The staff was as helpful as possible The listing said it was a double room, I paid a higher rate for this room and when I arrived it was not a double room. The staff tried to help as much as possible by providing an upgraded room but I need a double room due to having a baby in a pop up crib
Friendly, helpful staff. Clean rooms.
Location in downtown--close to TN Aquarium and lots of great places to eat. Clean, comfortable room, very nice complimentary breakfast buffet. Parking deck--no easy way to get to the lower level.
Great room. Great location. Very nice stay. Odd smell in the elevators. Not a great aroma, but still a great hotel.
Great location if you have a scheduled event at the convention center. Good amenities. Bed was uncomfortable. Man at check in was working on computer and told me to what a minute. After several minutes (5-7), when a supervisor came out of the back and asked if I needed help, he then stopped what he was doing to help me.
The staff was very helpful. Room was very clean and quiet. Breakfast was excellent.
Very clean facility in a great location. The staff were at tentative. There was a great breakfast. Nice safe location close to restaurants and shops No hesitation recommending this hotel.
The rooms were clean & beds super comfortable. The complementary hot breakfast was very good. My kids loved the pool. Most of the staff was friendly.
The room was wonderful and spacious! Loved the walk in shower! Close to everything and with a view! Nothing
Funky design and layout. Riverfront was nice, but very limited views. Happy hour in the lobby was great. Poor location, not near downtown at all. No shuttle to the downtown area. Very odd room layout. Impossible for one of us to get up early and use facilities without disturbing others. Wifi was almost useless, even though there was a great wifi signal
This guest did not leave comments about this hotel.
Nice,new and very modern hotel..really deserves a higher star rating! Hotel was good BUT had to get a cab to go to the local bars...AND Chattanooga pd is VERY unprofessional when it comes to handling minor situations, they are quick to become over agressive..stay at the HOTEL plenty of good people there to stay entertained!
Spacious, clean room and bath.
My husband and I appreciated the spacious suite and easy walk to downtown attractions. Our kids enjoyed the pool and free lollipops. We'll definitely be back.
Modern looking, cruise ship atmosphere, front desk staff was excellent Extra charge for parking,
Pool was nice and warm for the kids, the location was awesome- right next to the museum and a very short wall to the aquarium. The staff was helpful and the breakfast was nice ($10 per adult, kids 6 and under free). We used roomservice one night for dinner because our infant was too tired to go out. Very convenient and very good. The staff was always SO helpful Parking was $8 per day, and the overflow lot was across the street in a parking garage. The first room we checked in to was nice, but someone had used the restroom and CLOGGED THE TOILET (gross!!!!) before we even got in there. The front desk was going to send someone to clean it right away, but 30 mns later we gave up waiting and asked for another room. Overall the room was 'clean-ish'. But when I check into a hotel, I really expect it to be VERY CLEAN.
The location was really great. 2 Blocks to the aquarium and great restaurants. The room was mediocre. The 'king' bed was small. Bathroom was also just mediocre. Did not seem work the rate we paid.
Excellent service and close to everything downtown
The convenient location to the Riverwalk, Acquarium and UTC made the decision easy to stay Hilton. The staff honored my request for a balcony room on the sixth floor and it was wonderful for relaxing in the early morning or at night!
The sink worked Whirlpool nasty / walkin shower did not work / I took my wife on a date once a month we do something different, suite w/ balcony hotel was very disappointing , an pricee, Marriott next time . Cleaning lady should have know shower was broke / filled the whirlpool up cut it on black dirt came out of jets,
The staff was very knowledgeable and friendly! Our room was cleaned every day and we were given plenty of towels. The location of the hotel is perfect if you are planning on taking advantage of all downtown has to offer. We were not traveling with children but it would be the perfect location to stay with kids. The hotel had a pool, fitness center and steps away from the aquarium, discovery center, rock climbing, and river. We plan to come back to visit Chattanooga and stay at the Hilton. Extra bonus- parking was included! We parked our car at check in and never used it until we left. The AC unit was loud and they did not have a safe in the room.
Very friendly and helpful staff, great breakfast, good location. Bar area had no atmosphere.
House keeping left a giant hair ball in the tub and it didn't smell clean. Very small rooms and beds... even smaller bathrooms.
Payal at the front desk. All the staff was friendly to my family and pets. Gave us an upgrade. Room was clean. Would definitely stay there again! It is time for new mattresses. Otherwise I would have trouble finding anything else wrong. A few more choices on the free breakfast bar?
Non-smoking floor Moldy, musty odor coming from the ventilation system; low-quality bedding - thin sheets, skimpy blanket, and comforter with holes from cigarette burns
Pleasant place to stay. Clean room. We had to change rooms because the first one smelled like smoke, but they did it without a problem. Nothing
I wanted to find zero hairs on the pillows and sheets and towels, but instead I found at least 10 and stopped counting. There was mystery stains all over the comforter; red and white... There were spots on the towels and the floor was sticky. It obviously had not been cleaned between guests and there's no way those sheets had been changed. The room had clearly been recently "remodeled" but it still felt dirty. Despite the remodeling the overall feel of the hotel and the room was unsettling. My friend and I stayed there for about 6 hours total and that was more than enough. We did bond over our mutual hatred of the room, so if you're looking to get closer to the person you're staying with, this is a good place to go.
Close to many activities. No linen or towel refresh.
Very nice room - no complaints breakfast was disappointing. Orange juice was made from powder, no coffee or hot water for tea, a typically poor quality motel offering
It was not a bad hotel, the staff was friendly and the rooms were small but clean. It's not bad if your just staying for a night or two. Would not recommend for a long stay. Wish the beds would of been a little more comfortable, they need to update there beds. The bathroom is very small. Need to refresh the rooms better.
Hotel was very clean and the staff were professional. We also enjoyed the free breakfast buffet. We had a room next to the elevator and did not have any proble with noise from it. There were many families there during our stay and only had minimal hallway noise and only during the day never at night. The only drawback is that there is no fan in the bathroom so the air doesn't circulate and it stays humid after using the shower.
Clean, modern rooms with plenty of space and generous sized bathroom. Bed was comfortable and had a variety of pillows from firm to soft. Not enough parking had to park in the hotel next door's parking lot. Could use more tables and seating for breakfast. Utensils left a bit to be desired.