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The location is excelent. The beach is very beautiful. The swimming pools are very good. The rooms are good. There are things to do and eat at night near the Hotel. The Holiday Inn charged me 8% more than expect. According to the booking.com, the Service charge was included and the 19.08 % Tax was not included. But the Holiday Inn charged in this way: Accomodation 139,30 + Room Service Charge 17,40 + Goverment Room Tax 12,01 + Ahata Fee 3,44 + Energy Charge 5,95 + Samba 1,00. !!! 8% more than expected. !!! Should be 663,51, They charged 715,40.
My wife and I loved it. Clean, good food, friendly staff, no mildew.
Clean room, nice facility Electric charge of $5.95 per day??
Very relaxing, rooms quiet, peaceful nice atmosfere.
Location was perfect, malls and restaurants right in front and the Beach is beautiful! Dont have microwave in the room
beach is direct out of the hotel Personel, service, very slow, old hotel, looks bad, if the price is lower i would recommend it, because it's next to the beach
Staff very friendly
Good location, spacious rooms, good bathroom and hotel areas, nice casino, nice lobby, the fruit and the croissants was good. Beds and pillows sucks, food sucks, juices from concentrate, A/A and DVD player doesn't work and they never sent anybody, rooms door are like paper. No KIDS area in the pool!!!!!!. Aaaaand free WiFi just works at the lobby area and sucks, if you want WiFi in other areas you have to pay a lot per day and if you pay the service still poor. Guys 2015 you need better WiFi or people will not stay at the hotel!!!!!!
Friendly staff, food was good, bars were great, the beach is beautiful, the room was great. The Royal Club is a nice touch. We waited a while for our luggage and no rules were implemented for holding chairs at the pool or palapas at the beach so we often didn't get one.
Loved The Whole experiencience! Staff, location, amenities, restaurants, you name it I'll be coming back for sure!
I stayed at the occidental for my honeymoon. I was married at a different hotel (Manchebo) right before this stay and then moved over to the occidental for the honeymoon. The pool was wonderful. The water was warm, swim up bar had very friendly staff and the drinks never ended. The beach is very close to the hotel and if you didn't plan on leaving the hotel, it was a perfect distance. There was also a bad on the beach within feet from the water which was very useful. They let you rent these rafts to float on ( which very very relaxing) however they needed to be returned by 4pm or they charged you 76 dollars??? I didn't like the hotel as an overall. The beach front view was a partial view (they all are) unless you paid for a suite. That was a huge bummer for me. I paid the extra money to see the beach but had to look OVER the palm trees to see some ocean. The food was HORRIBLE. So bad that on my last night I left the hotel to pay for dinner because I was so sick and tired of th horrible food. For an all inclusive, this is a huge let down. There are much better hotels on ththe island with much better food than the occidental. Wifi: their "free wifi" is only in the lobby and you only get one hour. I had 30 people staying at various hotels and I desperately needed to communicate with all of them to arrange tours etc so I ended up paying an extra 70 dollars to have wifi in my room for the week. Then, it was spotty at best. I had to restart my phone over and over again just to get it to work. (I have an iPhone 6plus, not an old phone by any means) When we checked in, they gave me and my husband honeymoon t shirts, but then gave us a room with two twin beds. This is after they went to check on the room! This is my honeymoon, and you knew it was, but you put is in different beds??? So we had to switch rooms To an even worse view. It was frustrating. The Riu next door was so much better last year. Better food and better views. Same money. I would stay there over occidental any day.
The people's kind was excellent
The beddings where not clean and the rooms are small.
All Inclusive Food selection could have been better.
There was nothing I did not like! Love love love the private island!!!!! Very contemporary hotel . Love it!!! Nothing
The staff was friendly and remembered us during our stay. The room was comfortable and well equipped. There were many activities on premise which kept us busy, and the private island was beautiful. We enjoyed a couples massage and dinner for two package which was excellent. The location was right at a shopping mall and plaza with plenty to do, but it was further away from the main hotel area where the nightlife and many of our friends were staying. Taxi trips to meet our friends or go out started to add up over our stay.
Staff was very friendly. We received a free upgrade overall experience was great!! Highly recommended!! N/A
The staff go out of their way to make you feel welcome and attend to your every need.
The location is excellent, and access to activities through the city was very simple. Staff is very courteous, rooms were well maintained and clean. The pool area had DJ playing so loud that it was hindersome in the room in the afternoon and early evening. Pool is rather small and not enough places to relax during early evening hours. The rooms were pricey for the amenities provided. Staying at the Marriott on the west side of the island offers more amenities, larger room and less cost. But after all, it IS all about location, location, location, and the Rennaissance has it!
Great location in the heart of Oranjastad. Easy walk to great restaurants. Very clean. The staff were wonderful, especially Berlinda who helped us with restaurant reservations. There is no real beach unless you ferry out to the private island. The island is pretty, but windy. There were no beach chairs available and even more limited if you wanted one in the shade. At the Marina, there is a modest sized pool but no beach chairs available in the mid afternoon. There is music playing all day, so there is no place in the resort for peace and quiet except your room. The room was modest sized, but a bit dated. It was quite expensive.
Wait staff was slow and not attentive at the bar at the hotel.
"Island View" does not mean a view of the private island. The front desk told me this means an island view as in Aruba is and island and you can view it.
Loved the location, type of people vacationing, the boat that leaves from the hotel lobby is one of a kind, the private island is so relaxing and beautiful, the staff is all friendly and eager to help, so glad we picked this resort! We had an issue with our room one night and the front desk assisted us with switching rooms.
Good If is late and you need water for your room they do not send you water in to the room . Yo have to go to the lobby to purchased a bottle of water. For a 5 star hotel is a litle bit dissapoinment . The should have this kind of service .
The location was great. Beautiful beach out front with lots of activities. I liked the close proximity to fisherman's huts for kiteboarding. Food quality and selection was very good as was the service we received. Great fitness facilities. Easy walk to Palm Beach Strip for shopping and restaurants. System for renting cabanas and palapas was a pain. We found it much easier to just rent an umbrella on the beach. There wasn't 24 hour room service but that isn't really a big issue.
The food was excellent, beach was great. Better than baby beach! Room was great but could be a little cleaner. We we're transferred from 6th to 18th floor and it was much better. Amazing view. No kids! Pool and beach was loud for too long- I think it went from 11am to 6pm... This place was expensive for $600/night. Loved every not of it except the price. Booking the restsurabts was a pain bc the only way you can reserve is waiting in line for 30-45 minutes and you aren't guaranteed and table.
The location was good, the pool and beachfront was nice. This hotel is a standard two star hotel. I had maintenance in my room each day of my stay for a problem, safe repeatedly would not open, A/C would not cut off, toilet backed up. It was just a horrible stay. Some of the food was cold and not labeled so with allergies I could not eat a lot of things. A lot of the staff did not speak even a little English so when you asked a question that just smiled. I spoke to the manager and the best he could do is give me an email to report the issues when I return. I think you get the picture...so needless to say the hotel stay part of my birthday was ruin
I am so soured by my bad experience, I refuse to rate any part as good. I purchased an item for my girlfriend and left it wrapped in tissue paper in a ziplock bag on a table. It disappeared. I contacted housekeeping supervisor and was told it was impossible that it was stolen/thrown away. Not satisfied with that answer I asked to speak to the hotel manager, I'm still waiting. Terrible customer service experience which will cost this chain my business forever.
It's really worth it The room service menu is too short and simple, bathroom could be better
I can't think of anything I did not like.
1-bedroom unit and amenities were more than adequate and clean. Infinity pool needs some maintenance. Tiles along side are falling off. Contaminated water at the end of our stay make a lot of people sick and staff was not forthright in dealing with it. As of this writing, they're still handing out bottled water. Not sure they handled this emergency well at all! Too bad.....
We knew the grounds and surrounding areas. Pool was nice, but dirty every day from the wind blown trees. Our room was on the ground level, lots of bugs. We asked to switch rooms. Told there were none so they gave us bug spray. Our front door stopped working, twice. Front desk didn't offer anything for our troubles. On the last day we were going to sitwch to a different room and was told to be there at 12:45pm, room wasn't ready, very frustrating.
Environment taxes that I did not find out about until the day of my checkout. I don't have a problem with paying taxes, I just don't like one's that I don't know about.
Large facility and parking lot. Though not cheap it was the best available price I could find during the high ''easter time" season. Big reception counter but only one clerk and a relatively long waiting line at the time of my check-out. Bed was made but room had not been cleaned.
We stayed at the Hyatt for our Honeymoon. We were very pleased with our decision. This hotel is located in the High-Rise district and is right in the middle of everything you could need. You have restaurants, shopping, and beach all right there! No need for a rental car. Our absolute favorite part of where this hotel is located is the beach. It is located on a SWIMMABLE beach which was so important to us! The hotel has many nice amenities- fitness center, pool, jacuzzi, spa, shops, etc. The staff are friendly and the rooms are clean. The only thing I wish our room had was a balcony. We were in a partial ocean view room, but only a few of the larger rooms at Hyatt have a balcony. Regardless, we loved the Hyatt and would recommend this hotel for anyone visiting Aruba!
Our family of four enjoyed our stay at the Hyatt! Beautiful property, centrally located and lots of fun! I let my 7 year old choose our hotel for this Aruba vacation ... she picked the Hyatt from the photos of the room (big beds) and the slide! The slide (and slide races) are so much fun!. At times it seemed the adults were enjoying it more than the kids. Poolside BINGO and pool volleyball were also a big hit. As for the beach, it's gorgeous - and you can call ahead to reserve a palapa ($35/day) so you won't have to wake at the crack of dawn. The staff (for the most part) were friendly. Some more so than others. We walked passed the other hotels we were contemplating (Marriott and Radisson) and I feel we made the best choice going with the Hyatt! The Marriott beach was not as nice and the guests looked like they were packed in like sardines. The Radisson (which we stayed in and liked) was nice and the Happy Hour crowd seemed to REALLY be enjoying themselves, but the Hyatt was def. nicer. Nicer pool and ambience. All this being said, I think the hotel is great for families and groups of friends traveling together. If I were planning a romantic vacation or a honeymoon - I would stay far away. There were a lot of kids. I think this holds true for most of the hotels in the High Rise section of the island. At one time, the pool bar stools were all occupied by tiny little butts ordering virgin cocktails. Cute, but keep this in mind if you are planning a couples vacation.
The hotel has an free wifi only at the cafe. The internet I had to pay for was terrible. The hotel was nice enough to credit me, but I would really just like wifi that works well throughout the hotel.
Hyatt I would say is the best hotel in the high rise hotels area. It has an amazing beach front with lots of fun for family, honeymooners and retired folk.
BEAUTIFUL pool and beach area. We did appreciate that there were not a lot of children in the pool area. Palms restaurant offered a delicious veggie wrap and margaritas. Staff was responsive and polite although the check in/out process was slow. While I would recommend this hotel over any of the nearby competitors (NO comparison in the pool and lounge areas) I HIGHLY recommend that if you would like to enjoy cocktails or beer at pool or beach that you walk two hotels down where the SAME beer and drinks were HALF the price. They also give you something to carry them back in. While we expected food and drinks to be pricey $8.95 PLUS service fee for a 7 oz beer was insulting. $15 for a piña colda in a plastic cup.
We stayed for one week at the Hyatt and I'm glad we picked Hyatt over the Radisson. Hyatt was a beautiful hotel, had a gorgeous lobby and impressive view of the beach from the lobby area. The gardens, pools, bar and access to the beach were perfect. It is close to shops, restaurants and Starbucks. The staff were courteous and attentive especially the bell desk staff. We had a wonderful stay and would definitely stay at the Hyatt again.
Just got back from our vacation. Great trip, perfect spot to stay on Palm Beach. Close to shopping areas, really clean hotel. Great for kids. Very relaxing!!!!
The best hotel on palm beach. We had a great time. Not one complaint.
love aruba first off, you cannot beat the Hyatt or Radisson properties
My husband and I have travelled to Aruba many many times, but this is the first time we stayed at the Hyatt because it was our honeymoon. The grounds here are absolutely beautiful; however, the staff wasn't as friendly as other hotels that we have stayed at, nor were the other guests. The drinks were unreasonably expensive especially considering their size! Daily breakfast was excellent, but the other restaurants failed to WOW us. Not much of a selection and perhaps we are spolied because we have been to the island so many times and know where to find the good food. Overall, I finally took the plunge and stayed here; however, I'll take the cheaper hotels anyday! We like the homey feel of the smaller hotels...the Hyatt just seemed to stuffy for us. Would not stay here again...value for the money was not worth it.
My husband, I and our 2 boys just returned from our stay at the Hyatt-Aruba, and we can't wait to go back! It was everything we dreamed it would be and more. The grounds are beautiful, the pool is amazing, the hotel is lovely and the staff couldn't have been nicer and more helpful. The only bad thing is we never want to stay anywhere else now!
The hotel staff are very friendly and helpful, however my stay was not up to the par of a Hyatt hotel. Was not told prior to booking that several of the restaurants would be shut down and under construction, which also meant jack hammering all day every day right next to the pool. The beach cleaning left a lot to be desired. Could have done a much better/ earlier beach sea weed clean up. Also the over all cleanliness of the beach could have been better (trash,etc). Also expected beach service for food/drinks but Hyatt does not offer this. They offer this service at the pool, but good luck finding a waitress. Biggest complaint is the lack of adult only pool area. At such a hugh end expensive resort, there NEEDS to be a quite place for adults to swim without other peoples kids smacking them in the face with a volleyball or splashing, screaming, and crowding the swim up bar. Not relaxing. Over all the friendly staff, central location, and updated decor was the best. However, it was just kind of underwhelming and I will not be returning.
I liked the new renevoted room it had everything and very specious. I like that they opened a pizza place the karaoke and happy hour. I would definitely go back there with my family. I didn't like the way I was treated by the front desk agent when I checked out. I asked to stay by the pool with the kids till 6pm and since the others left they forgot to leave their wristband so the front desk agent was rude to me telling me that I had yo bring them.
Some of the staff were delightful and friendly, but the manager didn't offer any apologizes for the stained sheets. I asked for a late check in....why is that 70 bucks when my room was 120? I'm confused....so my late check out fee was waived...I check out two hours later...and no other corrections were made to make me feel better about this horrible experience. I have so much to say...not sure where to start. Oh wait - Don't Do It. This place is horrible and I'm pretty sure the worst place I have ever stayed and I've traveled to 40+ countries. The resort boasts about a renovation but this place is barely holding on. It's dated and the sheets were stained..I was transferred to another room...those sheets were stained. On top of it all, the place advertises free wifi but that's not in your room. Trust me, don't do it.
Staff is friendly. Can walk to grocery store Has not been updated in years. You have to walk across busy street to the besch
Location Needs a renovation
Nice beach across the street. I like having a kitchen to cook. Checking in was slow. We arrived at noon, we were told our room wasn't ready yet and to come back later. We returned at 350pm and our room still wasn't ready. We did not see many cars or other people around. The guy said "we don't let any one in before 4pm". Even though this was 10 minutes away, he said come back later. He was rather rude. The rooms needed updated. The grout was filthy, tiles chipped and cracked. The music by the pool was loud and poor choice for people of all ages. The older people hated it.
The room I booked was great, modern, clean and large. The resort is a little distant from ocean (need to walk about 200 yards) and the pools do not open until 10am with limited lounge chairs, but overall a very nice spotless resort.
the service , friendl
size of rooms - large with kitchen and living room needs updating - more restaurants
Pool was clean and fun for the whole family, especially the waterslide. Outstanding gym, beautiful equipment. Staff was friendly. Room is adequate, clean but plain. Overall hotel is great for the price but a bit rundown in places, not luxurious in any way. Very poorly equipped kitchen. No pan for oven, lousy utensils for cooking in general. We asked for an oven pan but was informed that they don't provide one, so the oven is useless.
Nothing! No Wifi! To Loud! Cheap! Wants a $300 cash deposit!
Small resort, very accessible to the beach. Friendly staff, good food and drinks on the premises. This is our second visit. We renewed our wedding vows on the beach and this was the perfect spot.
Friendly staff, quiet atmosphere, excellent beach, nice beach bar, excellent restaurant on the beach, efficiency rooms so we could have breakfast/lunch/snacks/drinks in the room, grocery store only a short walk away Nothing at all!
The good point was the location of the hotel,very close to the sandy beach. I did not like the service at all (very poor service at the beach bar, very slow service at the beach restaurant) they charged my credit card with the whole amount for the room on the day of the reservation, I.E. well in advance of check-in date (this is not a common practice for hotels) and tryed to make me pay additional charges when we arrived. I strongly complained and they admitted that they were wrong. No extra applied finally.
Beach was steps from the front of the hotel and there was always an umbrella, beach chairs, and towels ready for us. The happy hours were great. The beds were incredibly comfortable, and we loved that the rooms had kitchens so you could grab groceries for the Super Food down the street. Such a nice addition. There is also a mini market at the hotel in case you need something quickly. More families than I had expected. The pool was used by children exclusively. The location has ups and downs - there is nothing to the north until the high rises so you are a bit isolated. It is nice because it isn't super crowded and it is intimate, but it also means you have to travel a bit to get to other restaurants and activities.
Very personal and excellent service Not at all
We had an amazing time at Amsterdam Manor the rooms were clean and the staff was very accommodating. The beach was the highlight. It never gets too crowded and it so beautiful. Food was overpriced it wasn't that delicious
The location is fantastic and also the small kitchen at the room helps a lot specially when you have kids. The value for money. I paid too much for the room I've got. The rooms close to the recepcion ( the "C"blocks) are bad compared to the rest. Also the amount of taxes paid in the end are very high. So be careful with that cause sometimes the daily rates are unreal.
When it says all inclusive it was truly all inclusive, you could book a trip to this hotel, and not spend another dime the entire trip if you wanted. One of the best resorts I've ever stayed in. The pool closed at 7pm daily, which was very strange to me, I've never stayed anywhere that the pool closed so early every night, and most resorts let their pool stay open 24 hours. And due to the alcohol being free there isn't a huge selection of brands to choose from, but it was still a great place.
nice pool, location & easy access to the beach
This hotel is outstanding - I contacted the hotel direct and upgraded to the penthouse suite, which was fantastic - would definitely recommend it for a special occasion.
A beautiful beach, a luxurious room, a true getaway. Staff was attentive, helpful, yet unobstrusive. Just lovely spot. We liked that the hotel makes a real effort to be eco-friendly. Also, there is a mini-market on premises that is reasonable. Your service was especially helpful as I realized, at almost the last minute, that I had booked the wrong days. Just the noise from the dehumidifiers, so I turned them off at night.
This is an oasis in the desert with lovely garden and pools. The owner and stuff made our stay a wonderful experience. We are beach goers, this place is a bit away from the beach.
From the moment you step onto the property at Club Arias there are unique places to explore and friendly staff to help you get what you need. The owner, Arias, is full of energy and ready to do anything he can to make your trip a great one. I was traveling with my son. Arias upgraded our Room immediately and invited us to be his guests for dinner. We met so many other travelers at dinner. Club Arias offers unique ways to see the island right from your doorstep. There are ATV tours and snorkeling adventures to take part in right from Club Arias. Arias will take you on unseen parts of the island to get a real Aruba experience. I highly recommend giving Club Arias a try. Great experience!
The owners checked us in and were at dinner with us. If felt like they really wanted to know how we were dining and wanted us to be completely satisfied with our stay, which we were Their were cats and cat hair on some of the outside furniture and a little older hotel
great place peaceful
The beach at Manchebo was the most beautiful beach I have been to. The sand was so soft, and the water was clean and clear. My fiance and I got a massage at the spa- a wonderful experience that I would reccomend everyone do. Overall- a GREAT place to go for a relaxing vacation.
Beautiful beach and very laid back resort. Quiet and relaxed atmosphere, not wall-to-wall people like the larger resorts. French Steakhouse restaurant on the premises is excellent. Hotel staff is friendly and helpful. Room was adequate, although a little tired. Spa was wonderful. Giorgios Italian restaurant was not good. Service was very slow and they obviously need someone who knows how to cook good Italian food if they are going to call themselves an Italian restaurant.
Manchebo sits on a large beach with plenty of chairs/huts per the amount of people staying at the resort. I was able to walk up at noon, and pick out a spot on the frontline. It was a decent walk to the water, but nothing terrible. Never used the pool, but it looked great. Best happy hour on the island! 2 for 1 drinks from 4 to 6. Very quite resort. They literally ran out of shampoo at the resort. Also, while we had a garden view room, the workers hung out in that area occasionally, leaving us little to no privacy. Thankfully, we didn't mind that too much, as we hardly were in our room for most of the day.
In bad need of refurbishment.Tired facilities and complacent staff.
The restaurants are okay. Can´t be a 4-star!! I´d classify it as a 2-star, maximum. And for that price, you can really go for something way better. Didn´t like it all. The entire hotel is old, the rooms are old-looking, dirty walls and the beds are not very comfortable. Urgently needs remodeling.
Relaxing,great vieuw, romantic, nice hotel, great entertaiment,easy to find, all of all it was a great hotel didn't expect it was that nice They way you have to deal with the inventory form the staff should tell about it or take the inventory with the guest for the mis understanding because there was no superviser when you needed
This hotel is located as the first one in the zone of "High Rise Hotels" meaning that this zone contains the high buildings, being this spectacular because you have a wonderful view of the nicest ocean I've ever seen. I reccommend it widely.
The computer system had gone out the day before we left. We were told we could not check out because they were doing their audit. Also we asked for a wake-up call, which we never recieved.
The hotel was walking distance from the beach but was behind a road and and entire hotel complex from the beach. The hotel only has free wifi near the restaurant. People seemed to gather outside the restaurant for free wifi. The house keeping was also extremely inconsistent. The number and type of towels varied from day-to-day. We also didn't have toiletries or glasses in the room until day three. The room also had to remain fairly air conditioned to prevent substantial condensation which wouldn't have been an issue except the blankets on the bed were not sufficient in that condition. Finally, the hotel had no record of the reservation I had made through kayak and even when presented with confirmation information were reluctant to help resolve the issue. Ultimately ended up having to leverag kayak to resolve but ended up in a king bed when we had originally booked doubles.
The staff was friendly. Air conditioner leaked on the tile floor that made everything slick. Called for maintenance the first day, he said it was fixed, but it still leaked. He used our pool towel to soak up the water. Tried to get it replaced the next day at the front desk, they had to make several calls to confirm our story.
The staff was very friendly. The cleanliness of the hotel overall was mediocre.
Walkable to everything (even though we still had a car and drive lots). Easy to walk to to breakfast/dinner everyday. We didn't reserve a renovated King room but were given it at no cost. I didn't have much staff interaction but was impressed with them when I did. I also liked to see how thoroughly the pool was cleaned daily. It's an older resort but I feel like they've spent money updating the important things. Incredible value for what we paid. Very, very cold AC in the room. Unfortunately there was an international youth baseball tournament in Aruba the same week we were there. Just about every rowdy kid was staying at the Mill. I don't fault the Mill. They apologized for the Inconvience and did what they could to seperate us from them.