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The proximity to where I needed to be and the free wifi The lack of pressure in shower
Friendly staff, cleanliness, breakfast, architectural design of building Toilet was cold, decor could be better
The added touches. soap, dressing gown, clean cup & kettle. tissues in room, fan. variety/extra tea bags, coffee ect, biscuit. Good working shower. Not applicable
Made to feel welcome, very comfortable room and delicious breakfast.
Freindly, although we have stayed there last year and ten years ago.
It was comfortable and included a good breakfast. It happened to be in the town where I needed to stay. The separate toilet was a minor nuisance.
Lovely breakfast, with fresh tomatoes and mushrooms. I arrived just before 7am and they were ready to serve. I was abke to get bbc radio 3 and 4 easily.
Their breakfast was good as well as the good choice of TV channels The seperate toilet and the uncomfortable mattress
could come and go as you please
The family who run this hotel are really trying, it is a new venture and they deserve to succeed. They are friendly,cheerful and helpful. The dining room is light and pleasant and breakfast was very good. Our evening meal was of a fair standard and value for money. If I had not previously booked and had just driven up to this hotel I would not have even entered,it does not look like an hotel and the surroundings are rather derelict as this is part of an older hotel that was destroyed by fire. However I would have been the loser. They still have some way to go getting things quite right in the rooms (mirrors and electric plugs etc and no glasses in the bathroom) but these are only minor.
Reception, restaurant,views and peace and quiet. Bathroom.
Very helpful staff, they have made a real effort with the new rooms. Very pleasantly surprised and will come back again.
Excellent staff - the 2 guys are extremely friendly and helpful and making an enormous effort. The rooms were well decorated. Lumpy bed on 1 side. Shower going hot/cold.
Room provided all required facilities. Large comfortable bed. Good service and quality of breakfast. Parts of the room were not warm enough. Lighting was not adequate/appropriately arranged to support working at the desk.
The hotel is in a lovely location and the rooms are comfotable and clean, There is a nice bar and lounge area. No bath in the room and a very small bathroom.
The room was very well decorated and furnished. We received perfect customer service - even from someone carrying a pot of paint!! The room was quite cold when we got there but after the heater had been on for 15 mins it was cosy!!
Newly refurbished rooms. High standard of cleanliness. Ample free parking. Polite and helpful staff. Good selection on breakfast menu which was very tasty. Good location, situated in nice quiet parklands just a few minutes drive from Faversham town centre. Not enough wardrobe space. No chest of drawers for clothing. Poor lighting in bathroom and no shaver point. No clock or phone in room. These are only small points which may be addressed once refurbishment is complete and did not spoil our stay at all.
Great location, nice quiet countryside, lovely hall and bar, nice food, very welcome, worth a visit but check events there, doing a few and might be worth booking in for! Room was cold, when arrived.
Lovely room (no 14), huge bed, excellent customer service and delicious breakfast even though very busy with a wedding party. Nothing to complain about
Brasserie very nice and good food, pool area excellent First room had water runnimg noise all night so we changed rooms the following night, fan in loo was dirty and not working or very low flow & also when the second room was cleaned before we used it there was a vase on the floor behind the dressing table this was missed.
Decor and colour scheme were restful. Atmosphere was comfortable but relaxed. Good location for Leeds castle and various nature reserves. The meat in the main course of both myself and my companion was tough on the first night, is that a complaint? The meal on the next night was superb.
At time of reservation I asked for cot as I said I was travelling with my young son. On arrival the cot wasn't in the room and my room was on the second floor. Not ideal when I arrived with my son in his pram as there is no lift! Someone helped carry the front of the pram up the spindle staircase while I followed behind with the heavier part of the pram and bag hanging on the pram and a rucksack on my back. Not ideal at all. When I was checking out I rang reception 3 times for help, they didn't even bother to answer the phone. I started to try and get down the stairs myself with my bags and son. Some helpful work staff on the first floor came to my rescue. The receptionist would have realised this and didn't even bother to apologise.
The location was convenient to our requirements No access to lift after 10pm
Nice environment and a very good restaurant My colleague and I booked early morning alarm calls for 8.30 am (just as a backstop in case we slept through our own alarms). It was annoying that, for both of us, we got these calls at 6.00 am and no calls at 8.30 am. I could not get back to sleep again after the 6.00 am call!
Immaculately clean room, excellent breakfast and evening meal. Friendly and helpful staff. Nothing
Easy to find, clean, friendly. Breakfast excellent.
Great to find this hotel after having to stay in some other pretty awful places in the area
We were using premier inn as a bed for the night whilst visiting friends in the area. for this purpose it was adequate, clean and well located. we paid £55/night so considered this to be reasonable value for somewhere we really only wanted to rest our heads.
the situation as it allowed us to visit our children without any problems, and the convenience of being able to come and go as we pleased. Yes New Years Day after booking in the morning for an evening meal for 3 for 8.30. We received a letter under the door to say would we like to go earlier as they were closing at 8. We went at 7.45 and were twice told they were not cooking. We saw many people turned away.
We liked the big bed and the uncluttered room. Plenty of hot water and the facilities were all clean and well ordered-just what you hope to get. Staff exceptionally helpful location-but it was as I expected-nowhere to have a gentle stroll after supper
it was all i expected it wasn't there fault but they had no record of my booking
the breakfast. the room was noisy, and although its a non smoking hotel, smoke was coming into the room from people standing outside. the room was next to the railway line and main road and even with the window closed it was very noisy.
Excellent at reception on arrival, the room was just right for an overnight stop. Nothing
As my wife and myself are in found it a bit confusing finding you as I booked on line but didn't see any details about the name of the hotel that I expected to find by the the roadside instead of the Bobbing Apple, with the Hotel tucked cosily away behind it but after 3 tries I eventually found you. I have written this summary in the good points summary box as the the wife reckons I'm a silly old fool and put it down to my age, therefore I could'nt very well put in the bad points box. Seriously though we Both agreed it was a most pleasantly comfortable friendly Hotel with First Class Staff which all went to towards making a stay a Great One. Thank You All, sincerely Brian and Jean Pout See above
Very friendly staff and very clean and comfortable room
Very helpful and friendly staff. Good value,unpretentious food (we had dinner and breakfast) We feel that at £80 for the room, there should be toiletries provided as part of the cost.
Friendliness of staff, position of hotel. Food was well cooked and presented, and reasonably priced, all made for an enjoyable stay. Keep up the good work. Well done to all, thank you.
It was a nice character building. Cosy The room was at the front on the street and it was noisy there was also a lot of noise from a banging door late afternoon early evening from the pub below.
Size of room; heat, cleanliness. Overall quality of food served. Friendly approach of staff. Unfortunate that the pub does not serve bar meals on Sunday evenings, and was not serving on New Year's Eve. This was understandable, but somewhat inconvenient.
Room above pub where band played until 1110' no sound insulation, when complained was asked to join in and have free drink on them.
Town centre location The menue was expencive compared to similar pub hotels that we have stayed in
The room was quaint and comfortable. The staff was friendly and helpful. I liked that this was not a large chain hotel. The only negative comment I have is that the toilet in our room ran all the time (but, nothing a minor plumbing repair wouldn't fix).
Good location, quiet and not too expensive.
Plenty of room to move around. Bed was comfortable and the Breakfast Superb! The Toilet roll rail was loose and the TV had only the basic five channels so definatley needs upgrading to have the Freeview Digital Channels! And coludn't get to sleep until after 11pm when the pub closes.
The staff and customers were very friendly The room was very compact and the small bore plumbing did make quite noise when flushing the toilet but this was shortlived
The lady, and later the man on reception were very friendly and helpful. We were very happy with our room and the breakfast at the restaurant next door. Although we had sat nav. and keyed in the post code, we ended up quite a way off the Premier Inn. We had to ring and the receptionist had to tell us how to get there (we were about 10 mins away)so more detailed directions would be helpful
Bed was very comfortable and room and bathroom was very clean Room was too hot
Excellent Table Table Restaurant next door, ease of getting into London, reception staff very helpful, clean room.
Staff friendly, Room clean and reasonably comfortable
Nice and quit, great breakfast.
Having to go to another building for dining facilities - no interconnecting covered walkway between accommodation and restaurant
The receptionist was excellent. He sourced food late at night. Clearly designed for car users. A few extra footpaths wouldn't go amiss.
The location was very good whilst all the hotels near Excel were fully booked it's also in a very good location for shopping. Very good breakfast.
Very good hotel staff friendly good location Some traffic noise