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The location was convenient to our requirements No access to lift after 10pm
Decor and colour scheme were restful. Atmosphere was comfortable but relaxed. Good location for Leeds castle and various nature reserves. The meat in the main course of both myself and my companion was tough on the first night, is that a complaint? The meal on the next night was superb.
Brasserie very nice and good food, pool area excellent First room had water runnimg noise all night so we changed rooms the following night, fan in loo was dirty and not working or very low flow & also when the second room was cleaned before we used it there was a vase on the floor behind the dressing table this was missed.
Immaculately clean room, excellent breakfast and evening meal. Friendly and helpful staff. Nothing
Easy to find, clean, friendly. Breakfast excellent.
At time of reservation I asked for cot as I said I was travelling with my young son. On arrival the cot wasn't in the room and my room was on the second floor. Not ideal when I arrived with my son in his pram as there is no lift! Someone helped carry the front of the pram up the spindle staircase while I followed behind with the heavier part of the pram and bag hanging on the pram and a rucksack on my back. Not ideal at all. When I was checking out I rang reception 3 times for help, they didn't even bother to answer the phone. I started to try and get down the stairs myself with my bags and son. Some helpful work staff on the first floor came to my rescue. The receptionist would have realised this and didn't even bother to apologise.
Great to find this hotel after having to stay in some other pretty awful places in the area
Lovely room (no 14), huge bed, excellent customer service and delicious breakfast even though very busy with a wedding party. Nothing to complain about
Nice environment and a very good restaurant My colleague and I booked early morning alarm calls for 8.30 am (just as a backstop in case we slept through our own alarms). It was annoying that, for both of us, we got these calls at 6.00 am and no calls at 8.30 am. I could not get back to sleep again after the 6.00 am call!
it was all i expected it wasn't there fault but they had no record of my booking
Excellent at reception on arrival, the room was just right for an overnight stop. Nothing
We were using premier inn as a bed for the night whilst visiting friends in the area. for this purpose it was adequate, clean and well located. we paid £55/night so considered this to be reasonable value for somewhere we really only wanted to rest our heads.
We liked the big bed and the uncluttered room. Plenty of hot water and the facilities were all clean and well ordered-just what you hope to get. Staff exceptionally helpful location-but it was as I expected-nowhere to have a gentle stroll after supper
Very friendly staff and very clean and comfortable room
the situation as it allowed us to visit our children without any problems, and the convenience of being able to come and go as we pleased. Yes New Years Day after booking in the morning for an evening meal for 3 for 8.30. We received a letter under the door to say would we like to go earlier as they were closing at 8. We went at 7.45 and were twice told they were not cooking. We saw many people turned away.
the breakfast. the room was noisy, and although its a non smoking hotel, smoke was coming into the room from people standing outside. the room was next to the railway line and main road and even with the window closed it was very noisy.
Very helpful and friendly staff. Good value,unpretentious food (we had dinner and breakfast) We feel that at £80 for the room, there should be toiletries provided as part of the cost.
As my wife and myself are in found it a bit confusing finding you as I booked on line but didn't see any details about the name of the hotel that I expected to find by the the roadside instead of the Bobbing Apple, with the Hotel tucked cosily away behind it but after 3 tries I eventually found you. I have written this summary in the good points summary box as the the wife reckons I'm a silly old fool and put it down to my age, therefore I could'nt very well put in the bad points box. Seriously though we Both agreed it was a most pleasantly comfortable friendly Hotel with First Class Staff which all went to towards making a stay a Great One. Thank You All, sincerely Brian and Jean Pout See above
Staff friendly, Room clean and reasonably comfortable
The receptionist was excellent. He sourced food late at night. Clearly designed for car users. A few extra footpaths wouldn't go amiss.
Excellent Table Table Restaurant next door, ease of getting into London, reception staff very helpful, clean room.
Bed was very comfortable and room and bathroom was very clean Room was too hot
The location was very good whilst all the hotels near Excel were fully booked it's also in a very good location for shopping. Very good breakfast.
Nice and quit, great breakfast.
Having to go to another building for dining facilities - no interconnecting covered walkway between accommodation and restaurant
Very good hotel staff friendly good location Some traffic noise
The lady, and later the man on reception were very friendly and helpful. We were very happy with our room and the breakfast at the restaurant next door. Although we had sat nav. and keyed in the post code, we ended up quite a way off the Premier Inn. We had to ring and the receptionist had to tell us how to get there (we were about 10 mins away)so more detailed directions would be helpful