The car was fine but we literally only needed it to get to and from Borovets. At £12 it was easier and cheaper than a transfer but with the delays in picking it up and the £150 upsell it wasn't worth it at all.
1. I have reserved a premium SUV and the SV proposed me at place was Skoda Kodiaq. If this is premium SUV, I do not know then what is non-premium SUV. 2. I did not take additional insurance as I have visa gold card, but at the counter it is appeared that if I do not take the "all inclusive" package, than I am going to have hidden fees like administrative fee, cleaning fee and so on. Would be better to see this fees from the beginning. 3. If I stay with initial model, they wanted to block on my credit card something like 6000 EUR never can be accepted by French Visa card so I was forced to take all inclusive package, but daily fee for all inclusive for "premium SUV car" was around 100 EUR, so I was forced to downgrade to economy car. 4. si in the end: - economy car, - all inclusive package
They asked me 70 euros for renting the car out of the operating hours. I told them this was written nowhere. Besides, if it is in their general conditions, it should be written very explicitely in a communication to the customer. I decided to cancel the renting. Very bad experience as we took a taxi tab for 2 days, the time to find another renting company and this cost me money
Excellent service and excellent car. Will definitely use them again.
On arrival they didn’t want us to give the car, unless we agreed to pay for their insurance which was £35 per day, even though we had our own insurance. Mex Bulgaria is a scam and I wouldn’t recommend them to anyone. We cancelled the booking, but we had to pay late stay fee, which was 35 euros and this fee wasn’t mentioned anywhere.
This is a scam company and should not be on kayak. Check Google reviews, they all say the same. They offer cheap rates but charge a large daily insurance premium in order to rent this cars so the price is not reflective of the initially cheap price. Avoid at all costs.