Pros: The sport version is super cool and comfortable.
Cons: The queuing line is too long. It took me for 2 hours to get the car that's why they free upgraded it from Corolla to Camry SE. But overall, I like it and would strongly recommended it. Staffs were super friendly and patient.
Nov 18 2015
Dont rent from Budget, horrible...
Cons: The place I scheduled my car at was closed, then the next closest place that was open wouldn't rent me the car unless I left the keys to my 650hp sports car just in case I needed to be "moved"...
Dec 10 2015
Pros: the car was ready most of the staff were friendly. Drop off was very quick.
Cons: the inside of the car was not very clean
Jan 3 2016
Not as advertised and unsafe.
Cons: Pick up is not onsite as advertised.
Windshield wipers and tires were unsafe. Car had 45K miles, not a problem, but suspect wipers and tires hadn't been replaced. Created issues in snow and rain. Car smelled of strong air freshener for first two days then underlying smell of cigarettes appeared.
Jan 5 2016
Pros: Great service and great car from the budget team
Feb 9 2016
Budget cancelled my reservation
Cons: I booked through Kayak, with correct timing according to my flight arrival and departure times. I received multiple confirmations about my reservation from both Budget and Kayak. When I arrived at my destination, Budget had cancelled my reservation. Much to my frustration, the Budget employee "assisting" me did nothing to resolve this issue. Their suggestion was to rebook with them at a completely different rate (original rate $11.99 per day to almost $45 per day) or try another rental agency.
I moved to Alamo and could not have made a better decision! I will do everything in my power to avoid using Budget in the future and share my experience with others to help them make an informed decision.
Apr 11 2016
Cons: I didn't like that they changed the price once I got there & he couldn't even tell me why it was more.
Apr 17 2016
Cons: Car was dirty and customer service at pick up was terrible
Apr 25 2016
Pros: the staff was helpful in accommodating a change of location pickup
Cons: there was a little bit of leftover food in the shifter
Apr 28 2016
Pros: Car was almost brand new and in excellent condition.
Cons: The pick up took longer than it should have as my corporation is state tax exempt and the counter clerk was unfamiliar with how to enter that data.
Drop off was complicated by the fact that they entered the wrong starting mileage which had to be corrected before I could receive a bill.
Being a Fastbreak member was of no assistance.
Cons: They overcharged me by a day despite me returning it on time.
Jul 9 2016
Could have been better
Pros: Pickup agent was great. Other agent on duty was less than professional. Car was dirty at pickup. We experienced a tire failure. Drop off agent was very nice and professional even while I was voicing my displeasure.
Pros: Angela was great. She was patient and worked with me
Cons: I reserved a minivan. I had children with me on this trip. The mini van would have been ideal. I feel hertz did not have one available when I made the reservation, but went ahead and promised me one. It was disappointing.
Apr 5 2016
Hertz - poor customer service
Pros: Car was excellent
Cons: Hertz customer service agent at Buffalo airport was the worst i have ever encountered in 30+ years of renting cars
will never rent from Hertz again
Apr 28 2016
Pros: Staff at Buffalo location on Genesee Street very friendly and helpful.
Cons: It was flawless.
Mar 27 2016
Excellent conditioned car at 30% cheaper rate than
Pros: I got a Hyundai elantra which was ideal size . the boot easily accommodated my 2 large bags without a problem . the best part was the deal. The same car was showing at 124$ in the rentals site whereas I got it for $80. I could also compare the rates of other providers in the same website without any hassle.
Jun 25 2016
Cons: They know how to take the reservation they just don't know how to keep the reservation
Sep 8 2016
Cons: Didn't have a vehicle for me, had to waste two more hour till i got a car from another company, denfitley a frustrating way to start a vacation.
Cons: When we got to the airport around 8p we tried to call the company and got a guy's outgoing cell phone voicemail with the name of a different company that had something to do with car renting. They had no shuttles and no one at the airport had heard of the company. We ended up just renting from another company because their Yelp! page said they were closed. Doesn't seem like a full service operation or a viable option for car rental in Buffalo.
Jan 4 2016
Pros: Wound up with a Chrysler 200, which was a little nicer than expected.
Cons: No satellite radio, which I thought was standard in rentals. Also, I foolishly opted for the insurance online. They wound up charging me for 5 days insurance on a 4 day rental. Lastly There is no sign for Ace rental on the hotel where I picked up the car, it was actually Corporate Rental.
Cons: The managers/assistant managers behavior. The fact that I, being 19 years old, can't drive when my car is in servicing. I need to have a valid credit card under my name, I need to pay 23$ per day for being "underage". The car is being rented for 2-4 months making the total underage cost to be: $1,380-$2,760. I am covered under insurance and have a valid driver license with no fine or accidents on record. If I am leaving a car for servicing, the dealership pays for the rental vehicle ONLY. What's the point of having a rental vehicle when I can't drive it.
Aug 2 2016
Insurance Coverage always lead to cofusionconfusio
Pros: Arrangements by car company
Cons: Insurance was charged again
and for this pleae investigate as why I was charged in first place and then the car rental company sated as that was not enough.
Sep 3 2016
Pros: Reasonable rate, clean, and fast pick/drop off, staff is friendly