2.0 MediocreMar 27 2022
I had a reservation for 9pm pickup. My flight arrived at 9:30pm and there was no one at the Budget counter. I was stranded at the airport with my 91-year old father. Thank goodness for Uber!
10.0 ExcellentJun 23 2021
Everything was great!! The staff was really nice and the process of pick up and drop up worked well for my schedule. Thanks Budget!!
10.0 ExcellentFeb 2 2021
No check-in outdoors. Would have made rental experience 5-star! Still overall, great experience.
3.6 MediocreDec 14 2019
Staff in Jackson never answered the phone. We were getting in at 11:15PM and it said the booth closed at 11. Call all day to confirm and no one picked up. When we returned the car, we were charged double the price of what we rented it for. Horrible experience.
6.8 GoodJun 18 2018
Smoking smell in the car. Pick up and drop off was easy.
7.6 GoodApr 29 2018
Speedy drop offAuto glass needed better cleaning
8.8 ExcellentMay 4 2017
Associate was unprofessional and flirtyI liked the efficiency of service, the car was ready. It was a great experience. The rental process was hindered by the overly flirty associate.The associate was unprofessional. He asked me where I was going, where I worked, make comments about my appearance. When I asked him what was his purpose, he stated it was apart of his job. I came to get a car, not to be harassed at the counter by a hormonal college student. He thought my irritation was funny. He and the female associate next to him. It was not.
2.0 MediocreApr 25 2017
I was not satisfied with the Insurance offer'sThe car was clean, good on gas, pick up and drop off was good.The car was too small, the agents didn't explain the Insurance well. I paid for insurance and locked the key in the trunk and I had to pay another $60. That could have been avoided if that was explained when I picked the car up. Thanks. DEBORAH CHUKKA
4.8 OkayFeb 7 2017
The lady in Mobile that exchanged the car was nice.The car engine warning light came on and the radio screen went black about two hours into our trip. We were on a long trip from Jackson, MS to St. Augustine, FL. So we spent an hour locating and trading out the car for another one in Mobile. The lady at the counter was nice. But, there was no additional time added to our contract so we had to rush to Florida so that we wouldn't have an additional charge.