Pros: Never got a car, so nothing to like.Cons: I was sent to a pick up location that had been closed for years. Had to travel 10 miles to another location, then told I wasn’t in their system so no car available. Thank goodness Budget was right next door.
10.0 ExcellentSep 29 2020
Pros: First time customer. No wait and no long paper work to fill out.Cons: More Variety to choose from.
2.0 MediocreDec 23 2019
Cons: I had to cancel my trip because the rental location was didn’t exist and I had to spend more money on Uber back and forth to hotel and car rental places.
5.2 OkayAug 13 2019
Cons: The associate at the Jackson Hertz was very unhelpful and discourteous. I reserved a mid-size SUV and on the reservation it said, “Jeep Cherokee, Ford Escape, Toyota Rav-4, or similar model.” However, the associate would not let me rent a Jeep Cherokee without paying for an upgrade.
8.0 ExcellentAug 3 2019
Pros: It was fine.Cons: The car not smelling like cigarettes Would have been great. I think smokers can’t read signs on windshields.
2.0 MediocreMay 15 2019
Pros: The car itself was nice and drove well.Cons: I selected the Lakeland Dr office on the map and completed the reservation process. Unfortunately, I did not read the confirmation. Went to pick up the car at the Lakeland Dr and they did not have reserv. The reserv was at a site 20 min away, which was not on map when I selected!
8.4 ExcellentFeb 25 2019
Pros: nice clean car, easy to pickup and easy to returnCons: my flight was delayed and I arrived about 4 hours later than expected. When I got there, they were out of cars for myself and two others. They had to go and retrieve them (not sure from where). The staff was great and kept us informed and apologized for the delay.
2.0 MediocreJul 15 2018
TerriblePros: NothingCons: Everything . I didn’t even get my car
2.0 MediocreApr 6 2018
No car upon arrivalPros: NothingCons: After waiting in line I was told that they did not have phone number on file so they could not call me to let me know that they did not have any cars.
2.0 MediocreNov 1 2017
Pretty much a nightmare experience from the first minutePros: Location was convenient to the airportCons: I got the run-around for more than 1 hour and ultimately we had to call corporate to get a car issued. The car I ultimately got was not the car I had reserved and was not very comfortable (a very basic Toyota RAV 4 instead of a Chrysler 200). I had lost my drivers license and my state issued a paper license to be used with an older expired license and the clerk at the counter refused to accept it even though it was a state-issued license. Manager also refused, even when told that the Hertz agreement only states that the driver must present a valid license (which I did). He told my husband that if we read the internal documents from Hertz (how in the world would anyone have access to this stuff?) we'd see that paper licenses were not acceptable. 2 calls to corporate only confirmed what we knew--a paper license issued by the state was indeed valid. 90 long minutes later, a car was ultimately issued. We have never had such poor customer service from a rental car company.
Very good as servicesPros: Pleasant peopleCons: Time change was not clarified on paperwork from Central to Eastern zones.
2.0 MediocreMar 27 2017
No one at the counterPros: PriceCons: Zero customer service at time of pick up
2.8 MediocreMar 7 2017
Ended up with a minivan :(Cons: The description was very misleading of the type of vehicle I would be getting, and when I got there, it was the only car left.
8.0 ExcellentMar 7 2017
Pros: All was great for the rental
10.0 ExcellentFeb 26 2017
Jackson AlamoPros: Quick easy rental counter people, nice Impala, and great fast car return.Cons: All good
6.4 GoodFeb 20 2017
ReliefPros: Told reserved "manager's special", so had to take a minivan. There was no mention of that during the initial reservation on the website. I protested that online develop behind me so I took the minivan, but when I went to the lot, I was relieved to find nice little sedan instead.Cons: Initial bad news, followed by relief. I would really hate to believe Alamo with bait and switch at a higher rate which is what the clerk said might happen. I was just having him check when the line started behind me. He did mention I was about the tenth customer that was offered the manager special and others had ended up getting a different type of car, presumably at an increased cost. The car was nice, but not clean. Crumbs everywhere!
9.6 ExcellentOct 24 2016
Pros: Very clean and a nice carCons: Took too long to return
8.0 ExcellentOct 17 2016
Pros: Very fast drop-off!Cons: Took a long time and a very long line in the terminal to get the paperwork. Should have had more than one person behind the desk.
Pros: Easy pickup / dropoffCons: Rental car companies need to get more cars!
9.2 ExcellentDec 16 2019
Cons: I had to go inside for the drop off return. I would have preferred curbside service.
10.0 ExcellentJan 27 2019
Pros: Staff was very informational and helpful.Cons: Nothing.
10.0 ExcellentJul 5 2018
Awesome experience with Payless. I rented the car for a week.Pros: I liked the fact that the car rental was easy and affordable.Cons: I would simply recommend to make all vehicles affordable because some family are naturally big people.
2.0 MediocreFeb 22 2018
Cons: Had reservation for pickup at 8pm. Got there 10 minutes after 8pm to find out they closed at 8pm. Poor communication and should not allow for reservation to be scheduled at closing time.
3.2 MediocreAug 11 2017
Cons: Scheduled pick up for 8pm. They closed at 8pm and no one was able to assist me with rental. I had to cancel and order another car last minute through a different company. I had to pay more and lost 2 hours of time. Called Bridget Whiteman, the supervisor, and she recommended I wait until the next morning to pick up the car. Very poor service and would not recommend.
2.0 MediocreAug 11 2017
Worst value and customer service everCons: After making online reservations and driving across town to pick up the rental car, the rude agent said that I must have a "printed utility bill" as proof of residency. I am 65 years old with a valid drivers license. I provided the license and credit card as I always do and she said she could not rent me the vehicle without the "printed proof of residency". I rent cars almost weekly and will never use Payless again.
7.6 GoodJun 21 2017
Pros: Great customer serviceCons: Car was not clean with sticky residue on buttons and wheel.
Pros: The staff was awesome. Raechel but I think she used Rae was outstanding. She provided outstanding customer service.Cons: I was charged a lot of fees in the back end and the costs was over $100 more than quoted on Kayak
8.8 ExcellentJul 29 2020
5.6 OkayJun 23 2020
Cons: I think the rate was a bit off the limit
9.2 ExcellentDec 16 2019
Pros: Staff was so politeCons: Pricing
5.6 OkayDec 5 2019
Pros: Rude staff.Cons: Brand new 2019 Nissan Altima, but $38/day in Jackson, MS, is absurdly overpriced.
10.0 ExcellentAug 10 2019
Pros: The staff was friendly and eager to asist.
6.0 GoodJun 21 2019
Pros: Staff at pickup and drop off were friendly and quickCons: The car was reeking of cigarette smell which did not go away even at the time of return.
6.0 GoodSep 11 2018
Cons: I didnt like the face that it was still kind of high but it is suppose to be a cheap website but it was just as high as the company itself. When i use to go threw you all it was much cheaper. But things has change.
4.8 OkayJun 29 2017
Pros: Size.Cons: Van was not there when arrived. Staff rude Van dirty Van was missing key parts: running board was broken off, driver side outside mirror was broken, driver side window would not let down
8.4 ExcellentMar 16 2017
Customer service was above averagePros: Carson and Donovan were really good and professionalCons: The car wasn't as clean as it should have been. And back left tire lost air pressure overnight. However, Carson gave me consideration for the inconvenience.
Cons: No check-in outdoors. Would have made rental experience 5-star! Still overall, great experience.
3.6 MediocreDec 14 2019
Cons: Staff in Jackson never answered the phone. We were getting in at 11:15PM and it said the booth closed at 11. Call all day to confirm and no one picked up. When we returned the car, we were charged double the price of what we rented it for. Horrible experience.
6.8 GoodJun 18 2018
Cons: Smoking smell in the car. Pick up and drop off was easy.
7.6 GoodApr 29 2018
Pros: Speedy drop offCons: Auto glass needed better cleaning
8.8 ExcellentMay 4 2017
Associate was unprofessional and flirtyPros: I liked the efficiency of service, the car was ready. It was a great experience. The rental process was hindered by the overly flirty associate.Cons: The associate was unprofessional. He asked me where I was going, where I worked, make comments about my appearance. When I asked him what was his purpose, he stated it was apart of his job. I came to get a car, not to be harassed at the counter by a hormonal college student. He thought my irritation was funny. He and the female associate next to him. It was not.
2.0 MediocreApr 25 2017
I was not satisfied with the Insurance offer'sPros: The car was clean, good on gas, pick up and drop off was good.Cons: The car was too small, the agents didn't explain the Insurance well. I paid for insurance and locked the key in the trunk and I had to pay another $60. That could have been avoided if that was explained when I picked the car up. Thanks. DEBORAH CHUKKA
4.8 OkayFeb 7 2017
Pros: The lady in Mobile that exchanged the car was nice.Cons: The car engine warning light came on and the radio screen went black about two hours into our trip. We were on a long trip from Jackson, MS to St. Augustine, FL. So we spent an hour locating and trading out the car for another one in Mobile. The lady at the counter was nice. But, there was no additional time added to our contract so we had to rush to Florida so that we wouldn't have an additional charge.
25% of our users found rental cars in Jackson for $35 or less
Book your rental car in Jackson at least 1 day before your trip in order to get a below-average price
Off-airport rental car locations in Jackson are around 29% cheaper than airport locations on average
Standard rental cars in Jackson are around 51% cheaper than other car types, on average
FAQs about renting a car in Jackson
Some car rental companies in Jackson which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Hertz, Thrifty and Enterprise
On average a rental car in Jackson costs $48 per day.
In the past 72 hours, the cheapest rental cars were found at Enterprise ($50/day), Budget ($50/day) and Hertz ($60/day). In the last 72 hours the cheapest rental car price was found at Payless 100 International Dr 39208 (6 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Jackson are Alamo (8.2, 59 reviews), and Enterprise (7.7, 52 reviews).
The average gas price in Jackson is $3.25 per gallon over the past 30 days. Filling up a gas tank costs between $39 and $52, depending on the car size.
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type in Jackson.
A Full-size car rental in Jackson costs $49 per day, on average.
A Standard car rental in Jackson costs $49 per day, on average.
A Economy car rental in Jackson costs $49 per day, on average.
In Jackson, cars are most frequently rented at Hertz 4157a Robinson Road (4 miles from city center).
On average a rental car in Jackson costs $338 per week ($48 per day).
On average a rental car in Jackson costs $1,450 per month ($48 per day).
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).