The staff was awesome. Raechel but I think she used Rae was outstanding. She provided outstanding customer service.I was charged a lot of fees in the back end and the costs was over $100 more than quoted on Kayak
8.8 ExcellentJul 29 2020
yes
5.6 OkayJun 23 2020
I think the rate was a bit off the limit
9.2 ExcellentDec 16 2019
Staff was so politePricing
5.6 OkayDec 5 2019
Rude staff.Brand new 2019 Nissan Altima, but $38/day in Jackson, MS, is absurdly overpriced.
10.0 ExcellentAug 10 2019
The staff was friendly and eager to asist.
6.0 GoodJun 21 2019
Staff at pickup and drop off were friendly and quickThe car was reeking of cigarette smell which did not go away even at the time of return.
6.0 GoodSep 11 2018
I didnt like the face that it was still kind of high but it is suppose to be a cheap website but it was just as high as the company itself. When i use to go threw you all it was much cheaper. But things has change.
4.8 OkayJun 29 2017
Size.Van was not there when arrived. Staff rude Van dirty Van was missing key parts: running board was broken off, driver side outside mirror was broken, driver side window would not let down
8.4 ExcellentMar 16 2017
Customer service was above averageCarson and Donovan were really good and professionalThe car wasn't as clean as it should have been. And back left tire lost air pressure overnight. However, Carson gave me consideration for the inconvenience.
I arrived at 9am for car pickup. Line was 30+ people long due to major understaffing. Took at least 45 minutes to get up to the counter. Then was told that it would be a longer wait as they didn’t have cars ready to go again due to major understaffing of people preparing vehicles for rental. It was at least another 45 minutes to wait for a vehicle. The timeframe I lost should have been subtracted from my cost! Please make an adjustment for this and credit me money back. Thank you for your attention to this matter.
7.9 GoodJul 30 2021
Wanted a Van
2.0 MediocreJun 30 2021
Showed up and they have no car. Even though my reservation said they had one. Wasted around $50 on Uber rides to and from the airport that had no car
2.0 MediocreApr 18 2021
Never got a car, so nothing to like.I was sent to a pick up location that had been closed for years. Had to travel 10 miles to another location, then told I wasn’t in their system so no car available. Thank goodness Budget was right next door.
10.0 ExcellentSep 29 2020
First time customer. No wait and no long paper work to fill out.More Variety to choose from.
2.0 MediocreDec 23 2019
I had to cancel my trip because the rental location was didn’t exist and I had to spend more money on Uber back and forth to hotel and car rental places.
5.2 OkayAug 13 2019
The associate at the Jackson Hertz was very unhelpful and discourteous. I reserved a mid-size SUV and on the reservation it said, “Jeep Cherokee, Ford Escape, Toyota Rav-4, or similar model.” However, the associate would not let me rent a Jeep Cherokee without paying for an upgrade.
8.0 ExcellentAug 3 2019
It was fine.The car not smelling like cigarettes Would have been great. I think smokers can’t read signs on windshields.
2.0 MediocreMay 15 2019
The car itself was nice and drove well.I selected the Lakeland Dr office on the map and completed the reservation process. Unfortunately, I did not read the confirmation. Went to pick up the car at the Lakeland Dr and they did not have reserv. The reserv was at a site 20 min away, which was not on map when I selected!
Very good as servicesPleasant peopleTime change was not clarified on paperwork from Central to Eastern zones.
2.0 MediocreMar 27 2017
No one at the counterPriceZero customer service at time of pick up
2.8 MediocreMar 7 2017
Ended up with a minivan :(The description was very misleading of the type of vehicle I would be getting, and when I got there, it was the only car left.
8.0 ExcellentMar 7 2017
All was great for the rental
10.0 ExcellentFeb 26 2017
Jackson AlamoQuick easy rental counter people, nice Impala, and great fast car return.All good
6.4 GoodFeb 20 2017
ReliefTold reserved "manager's special", so had to take a minivan. There was no mention of that during the initial reservation on the website. I protested that online develop behind me so I took the minivan, but when I went to the lot, I was relieved to find nice little sedan instead.Initial bad news, followed by relief. I would really hate to believe Alamo with bait and switch at a higher rate which is what the clerk said might happen. I was just having him check when the line started behind me. He did mention I was about the tenth customer that was offered the manager special and others had ended up getting a different type of car, presumably at an increased cost. The car was nice, but not clean. Crumbs everywhere!
9.6 ExcellentOct 24 2016
Very clean and a nice carTook too long to return
8.0 ExcellentOct 17 2016
Very fast drop-off!Took a long time and a very long line in the terminal to get the paperwork. Should have had more than one person behind the desk.
The staff was friendly on both sides, the car was in great shape and the pricing was better than the other vendors. Not much more to ask for!
2.0 MediocreFeb 21 2021
They no showed. So nothingAnything. They not only no showed they charged my credit card $50. Which doesn’t even make sense since the rental total was $110 for a single day
10.0 ExcellentMar 16 2020
There always seems to be some confusion between Kayak and the actual rental company. Better communication would rock!
Easy pickup / dropoffRental car companies need to get more cars!
9.2 ExcellentDec 16 2019
I had to go inside for the drop off return. I would have preferred curbside service.
10.0 ExcellentJan 27 2019
Staff was very informational and helpful.Nothing.
10.0 ExcellentJul 5 2018
Awesome experience with Payless. I rented the car for a week.I liked the fact that the car rental was easy and affordable.I would simply recommend to make all vehicles affordable because some family are naturally big people.
2.0 MediocreFeb 22 2018
Had reservation for pickup at 8pm. Got there 10 minutes after 8pm to find out they closed at 8pm. Poor communication and should not allow for reservation to be scheduled at closing time.
3.2 MediocreAug 11 2017
Scheduled pick up for 8pm. They closed at 8pm and no one was able to assist me with rental. I had to cancel and order another car last minute through a different company. I had to pay more and lost 2 hours of time. Called Bridget Whiteman, the supervisor, and she recommended I wait until the next morning to pick up the car. Very poor service and would not recommend.
2.0 MediocreAug 11 2017
Worst value and customer service everAfter making online reservations and driving across town to pick up the rental car, the rude agent said that I must have a "printed utility bill" as proof of residency. I am 65 years old with a valid drivers license. I provided the license and credit card as I always do and she said she could not rent me the vehicle without the "printed proof of residency". I rent cars almost weekly and will never use Payless again.
7.6 GoodJun 21 2017
Great customer serviceCar was not clean with sticky residue on buttons and wheel.
I had a reservation for 9pm pickup. My flight arrived at 9:30pm and there was no one at the Budget counter. I was stranded at the airport with my 91-year old father. Thank goodness for Uber!
10.0 ExcellentJun 23 2021
Everything was great!! The staff was really nice and the process of pick up and drop up worked well for my schedule. Thanks Budget!!
10.0 ExcellentFeb 2 2021
No check-in outdoors. Would have made rental experience 5-star! Still overall, great experience.
3.6 MediocreDec 14 2019
Staff in Jackson never answered the phone. We were getting in at 11:15PM and it said the booth closed at 11. Call all day to confirm and no one picked up. When we returned the car, we were charged double the price of what we rented it for. Horrible experience.
6.8 GoodJun 18 2018
Smoking smell in the car. Pick up and drop off was easy.
7.6 GoodApr 29 2018
Speedy drop offAuto glass needed better cleaning
8.8 ExcellentMay 4 2017
Associate was unprofessional and flirtyI liked the efficiency of service, the car was ready. It was a great experience. The rental process was hindered by the overly flirty associate.The associate was unprofessional. He asked me where I was going, where I worked, make comments about my appearance. When I asked him what was his purpose, he stated it was apart of his job. I came to get a car, not to be harassed at the counter by a hormonal college student. He thought my irritation was funny. He and the female associate next to him. It was not.
2.0 MediocreApr 25 2017
I was not satisfied with the Insurance offer'sThe car was clean, good on gas, pick up and drop off was good.The car was too small, the agents didn't explain the Insurance well. I paid for insurance and locked the key in the trunk and I had to pay another $60. That could have been avoided if that was explained when I picked the car up. Thanks. DEBORAH CHUKKA
4.8 OkayFeb 7 2017
The lady in Mobile that exchanged the car was nice.The car engine warning light came on and the radio screen went black about two hours into our trip. We were on a long trip from Jackson, MS to St. Augustine, FL. So we spent an hour locating and trading out the car for another one in Mobile. The lady at the counter was nice. But, there was no additional time added to our contract so we had to rush to Florida so that we wouldn't have an additional charge.
Jackson is not only the capital of Mississippi but also one of the state’s most populated cities. Many travelers come to Jackson, Mississippi for either leisure or business, and a Jackson car rental will give you the luxury of attending your business meetings and sightseeing at your own pace rather than figuring out which of the city’s limited bus routes will get you where you want to go or spending extra money and time on rideshares. Be sure to check out historic sites that were at the epicenter of the nation’s human rights movement, like the Mississippi Civil Rights Museum, the Medgar Evers House, Freedom Corner, and the Greyhound Bus Station Freedom Trail Marker. With a car, you can take a road trip outside of the city limits to the Bienville National Forest 50 miles away, the Delta National Forest 75 miles away, or nearby to the Ross R Barnett Reservoir 22 miles away.
Pick up your Jackson rental car directly from Jackson-Medgar Wiley Evers International Airport (JAN) to save time and money. Most car rental companies are located on-site at the Car Rental Center in Terminal Level 1 across from the baggage claim. Some additional companies offer complimentary shuttle services, which you can catch directly outside the main terminal doors. Look for a brown sign indicating the Rental Car Shuttles. Then you can drive your car rental in Jackson 6 miles into Downtown Jackson.
Because Jackson is a large city, particularly when it comes to manufacturing, the highways around Jackson can get busy. The major highways in Jackson, Mississippi include Interstate 55, Interstate 20, Interstate 220, US 51, US 49, and US 80. Although the winter season is quite temperate, the city roads are frequented by several potholes, so please drive your car rental in Jackson with caution and a close eye to the road.
Snow is rare in Jackson, nonetheless, be sure that you practice safe driving in snowy or icy conditions by not slamming your brakes and driving below the speed limit. The morning rush hour is between 7am and 8am. During rush hour, the Interstate 55 South towards Byram tends to get the most backed up. Keep these rush hour times in mind when returning your car to catch a flight, and allow for more time to arrive in case of traffic.
25% of our users found rental cars in Jackson for $76 or less
Book your rental car in Jackson at least 1 day before your trip in order to get a below-average price
Full-size rental cars in Jackson are around -4% cheaper than other car types, on average
FAQs about renting a car in Jackson
Some car rental companies in Jackson which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Budget, Enterprise and Dollar
On average a rental car in Jackson costs $93 per day.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Jackson are Alamo (8.1, 63 reviews), and Enterprise (7.7, 56 reviews).
The average gas price in Jackson is $4.57 per gallon over the past 30 days. Filling up a gas tank costs between $55 and $73, depending on the car size.
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type in Jackson.
A Full-size car rental in Jackson costs $91 per day, on average.
A Standard car rental in Jackson costs $55 per day, on average.
A Economy car rental in Jackson costs $58 per day, on average.
On average a rental car in Jackson costs $643 per week ($92 per day).
On average a rental car in Jackson costs $2,757 per month ($92 per day).
We recommend a compact car for traveling around Jackson, Mississippi as it will give you better gas mileage, make it easier to park, and still give you all the comfort you need for your travels. If you are traveling on business or want to drive in style, a luxury car might be a preferred option.
In Mississippi, a maximum speed limit of 70mph is allowed on its main highways. Within the city limits, the speed limit is generally 45mph. Within Jackson, traffic cameras are not used to monitor traffic signals or speeding. However, Jackson police officers or Mississippi highway patrol officers can often be found around the Pearl River Bridge monitoring for speeding drivers.
Downtown Jackson, Mississippi has paid parking meters. Rates are $1 per hour, costing $3 after 2h and then $4 for the third hour. Outside of the downtown area, parking is generally free and easy to find. Thus, an alternative option is to utilize the free parking at the Union Station and then take one of the nine fixed bus routes around town from there.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).