Jackson Car Rentals

Terrible

Pros: Nothing

Cons: Everything . I didn’t even get my car

No car upon arrival

Pros: Nothing

Cons: After waiting in line I was told that they did not have phone number on file so they could not call me to let me know that they did not have any cars.

Pretty much a nightmare experience from the first minute

Pros: Location was convenient to the airport

Cons: I got the run-around for more than 1 hour and ultimately we had to call corporate to get a car issued. The car I ultimately got was not the car I had reserved and was not very comfortable (a very basic Toyota RAV 4 instead of a Chrysler 200). I had lost my drivers license and my state issued a paper license to be used with an older expired license and the clerk at the counter refused to accept it even though it was a state-issued license. Manager also refused, even when told that the Hertz agreement only states that the driver must present a valid license (which I did). He told my husband that if we read the internal documents from Hertz (how in the world would anyone have access to this stuff?) we'd see that paper licenses were not acceptable. 2 calls to corporate only confirmed what we knew--a paper license issued by the state was indeed valid. 90 long minutes later, a car was ultimately issued. We have never had such poor customer service from a rental car company.

Poor Service

Cons: The young lady at the counter wasn't professional at all. Not very helpful. I feel the insurance is too high at the counter.

Car was not great

Pros: The car we drove was a lemon. Even though the car had less than 1000 miles on it, it drove horribly. The seats were uncomfortable, the ride was loud and bumpy and the overall construction was flimsy. The tailgate would not close easily and the alarm went off inexplicably a few times. I would not rent this car again.

Cons: The car we drove was a lemon. Even though the car had less than 1000 miles on it, it drove horribly. The seats were uncomfortable, the ride was loud and bumpy and the overall construction was flimsy. The tailgate would not close easily and the alarm went off inexplicably a few times. I would not rent this car again.

Rental office ran out of cars, sent me to a airpor

Pros: Nothing

Cons: Hertz called me the day of the rental and told me they didn't have any cars at their office. Directed me to their airport location. I was assured by the office that the reservation would transfer over. I called the hotline to confirm. Lady said it was now $180 instead of $120. Then she told me she would fix it. Got to the airport and it was $180. They refused to change it. Terrible service.