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2.0
Bait and switch
Pros: I did not take the rental because they would not give the price quoted. They wanted to raise the price by 90% with so called insurance. I have all the insurance necessary, but they did not care about that, they just wanted to charge a lot higher price. Alamo wants to sell insurance at a very high price, not rent cars.
Cons: They insisted that you had to buy their insurance for almost the same amount as the quoted rental. That is ridiculous! I have insurance and my credit card covered the whole cost of the car and towing and incidentals, but they did not care about that they just wanted up the price for no reason.
review from
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3.2
Customer Service and professionalism was none exsi
Cons: Since Day one the car had non -visible car issues. We went to the airport to return vehicle and the issues were blamed on us. There is complete lack of security for the customer and professionalism and respect. When we expressed we were giving a complaint, the agent, Carolina Romero, literrally laughed in our face. How is she the "executive of sales?" Definately not recommending to go back here.hope this provides insight to our experience.
review from
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2.0
Bait and switch
Pros: I did not take the rental because they would not give the price quoted. They wanted to raise the price by 90% with so called insurance. I have all the insurance necessary, but they did not care about that, they just wanted to charge a lot higher price. Alamo wants to sell insurance at a very high price, not rent cars.
Cons: They insisted that you had to buy their insurance for almost the same amount as the quoted rental. That is ridiculous! I have insurance and my credit card covered the whole cost of the car and towing and incidentals, but they did not care about that they just wanted up the price for no reason.
review from
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3.2
Customer Service and professionalism was none exsi
Cons: Since Day one the car had non -visible car issues. We went to the airport to return vehicle and the issues were blamed on us. There is complete lack of security for the customer and professionalism and respect. When we expressed we were giving a complaint, the agent, Carolina Romero, literrally laughed in our face. How is she the "executive of sales?" Definately not recommending to go back here.hope this provides insight to our experience.
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