Recent Reviews
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- Neutral
- Negative
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5.2
Pros: Staff was friendly and helpful
Cons: Vehicle was cheap and poor quality, with mechanical issues. Was expecting a vehicle from a reputable manufacturer
review from
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9.2
Recommended Service
Pros: The car was in top condition and exactly what I ordered. Drop off was easy.
Cons: It took a long time for the car to be delivered to us.
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9.6
Pros: Everything was great, the man who was there when we picked up the car was very knowledgeable about other historical places in Bulgaria to potentially visit, which felt nice.
Cons: It isn't clear from the airline and airport websites which terminal you are going to fly in to/from, which meant that we had to get a taxi to the other terminal (and vice versa once we had dropped off the car) for the car.
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2.0
Cons: Arguably the worst customer service I've ever experienced. Had I not interrupted the desk attendant from her cell phone, she may have never noticed me standing at the desk. During the process I was clearly a major inconvenience in order to not ruin her or my day further I stopped her and told her I would rent from another company. She shrugged this off and went back to her cell phone. I went to another rental desk and explained my situation. They discounted the rate further and upgraded the vehicle for my trouble. Bottom line DO NOT use enterprise at the Sofia Airport
review from
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9.2
Recommended Service
Pros: The car was in top condition and exactly what I ordered. Drop off was easy.
Cons: It took a long time for the car to be delivered to us.
review from
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9.6
Pros: Everything was great, the man who was there when we picked up the car was very knowledgeable about other historical places in Bulgaria to potentially visit, which felt nice.
Cons: It isn't clear from the airline and airport websites which terminal you are going to fly in to/from, which meant that we had to get a taxi to the other terminal (and vice versa once we had dropped off the car) for the car.
review from
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5.2
Pros: Staff was friendly and helpful
Cons: Vehicle was cheap and poor quality, with mechanical issues. Was expecting a vehicle from a reputable manufacturer
review from
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2.0
Cons: Arguably the worst customer service I've ever experienced. Had I not interrupted the desk attendant from her cell phone, she may have never noticed me standing at the desk. During the process I was clearly a major inconvenience in order to not ruin her or my day further I stopped her and told her I would rent from another company. She shrugged this off and went back to her cell phone. I went to another rental desk and explained my situation. They discounted the rate further and upgraded the vehicle for my trouble. Bottom line DO NOT use enterprise at the Sofia Airport
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