Somerset Hotels

The staff was very accommodating and breakfast was great.

Location was hard to find, our GPS kept taking us to a dead end street. Eventually found it when we were turning around.

Staff very friendly and accommodating. Was kind of strange to have a bar in a Comfort Inn but it was a great place to be able to retreat to on a snowy night and they were nice there too.

Room was clean and the beds were comfortable. Staff was very nice.

Doors were very thin. You could hear every noise when someone walked by outside the room.

The bed was comfortable

The room was 43 degrees when we checked in. There was thick/dangerous ice on the sidewalk outside our room within a foot of the door. Considering the extreme cold, the bed had only a single, thin blanket.. The continental breakfast was very weak. No fruit. Considering how cold it was and how few guests were there, I don't understand why the desk manager at check in asked if we'd mind being upstairs, where you'd have to lug your baggage. Also, why he didn't put us in an inside room instead of one with an exterior wall behind the bed

It was dirty uncapped we were forced into a smoking room initially they were burns in the bedsheets. The person in the room next to us complains it to the staff about bloodstains on their mattress. This was one of the worst days that we've ever had at any location ever .

It was off the turnpike. The gentleman who checked us in was kind and courteous.

I killed bugs in the bathroom, there was no air coming from the vents, so it stayed a toasty 89 degrees. When I brought this up to the young man at check out (different than the man at check in) I was quickly dismissed and given a discount. I was asked what the bugs looked like, and was told "oh ok, as long as it wasn't cockroaches or bed bugs". I didn't ask for a discount, I was looking for "so sorry, you didn't sleep well. We will get someone out right away to look at they system so that this doesn't happen to our other guests."...something along those lines. Instead I was quickly dismissed, which leads me to believe that this complaint must be common.

Underground parking for motorcycles.

We booked a non smoking room that had a non smoking sign but had obviously been smoking recently as it reeked!!! I had to go to Walmart to buy an air freshener to even be able to sleep there. The motel was full so no other option.

Towels were thin and frayed. Also carried their attempts at savings / green a little too far with putting a CFL bulb in the bathroom heat lamp fixture - defeats the purpose.

This hotel is well located. The beds were fairly comfortable, as were the pillows. Plenty of very hot water and soft, clean towels. Rooms and lobby were reasonably clean. Not luxurious by any means, but worth the price!

Could use an update, even the toilet seat was peeling.

Comfy

Dirty, old, and run down

Clean rooms at a great price. Very impressed. Beds comfy. The hotel is next to the Summit diner which has good affordable food.

New room layout with desk against the outside wall - helped me to stay focused!

Desk staff was very unprofessional in appearance and demeanor.

We've stayed at this property before and it's a great location, the staff is always very friendly and the price is affordable!

Location is great as is price

Needs a lot of maintenance - free breakfast was a joke

Clean, comfy, good price. Excellent customer service...the man at registration was friendly and helpful. Great overnight place to stop on our way to DC.

Clean room, comfortable bed, and great price. Better breakfast than plain continental. Would stay here again if I'm in the area.

This is an older remodeled property so some of the doors and common areas are in need of a total replacement. Functional, but not elegant.

Location

Other than the location and price, there is nothing nice to say about this place. Probably THE worst hotel/motel in which I've ever stayed.

The decor of the room was awesome! It was so nice to stay somewhere that wasn't a typical hotel room. The log cabin theme was great but not too cliche. The room was clean and spacious.

The continental breakfast was typical cereals and pastries. My friend tried the waffles but said the batter was watered down and ended up making the waffles chewy.

had a problem with the hot water tank in one of the suites it was late night and the manager still came to try to fix it! he gave me more than a generous partial refund and I would definitely go back. I'm not the type to complain and I would have never of ask them for a refund but it was definitely appreciated