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Very bad room service. We waited over an hour for our order. There was no coffee, milk or toilet paper either.
The only thing we didn't like was we paid extra for a room with a sea view. When we looked out our window it was very hard to see the sea as there were large trees blocking our view. They would not change the rate of our room even though it really wasn't a sea view. They could not move us the first night, but were able to the second night. Our view from the second room was better, but there were still trees blocking some of the view. I also wish the rooms had a real balcony, there are doors that open, but there is only about 6 inches of balcony to stannd on.
Rooms are very well appointed. Bed is comfortable and nice. We had a sea view that was great. Slow housekeeping service. Breakfest at $30 per person!!?? Much too much.
I did not get the room which I booked.People from reception were not able to solve my problem.
nothing even if you have a question you have got to pay...
Nice location and good facilities. Clean and tidy Most personal good but some of the girls in the reception still think that you have to be dressed in a certain way to stay in the hotel. In Sweden we have a different clothes code maybe moore casual than in Poloand. So one of my collegues got a bit ill treated when we arrived. see above
Nice hotel with pleasant and helpfull staff. Nice rooms, and a perfect location. The hotel is not ready and charges 5 star prices for a 3 star facility. No fitness room, no meeting rooms... it is too expensive for its offerings.
The spa is lovely and the location on the beach is good. The Sheraton Sopot unfortunately was a disappointment. The location was fantastic but the service let it down. Everything was an extra cost from breakfast, use of the spa, internet, late check-out for just one hour. It felt like the hotel just wanted to make money rather than welcome guests. Having come from the Hilton in Gdansk where nothing was too much trouble and there were no extra costs for any of the above we were surprised to find a hotel of similar quality differing so much.
very nice hotel, I had a great time
meals in the restaurant, design of the hotel, location design of the restaurant is like a dining room in student house
swomming poll and sauna
The quality of the place and the pool indeed. Late checkin time 2pm and early checkout 10am !
Most comfortable beds in Europe!!!
Beautiful building and high standard of finish inside, rooms very comfortable and elegantly furnished. Staff very polite and willing to please. I liked the breakfast buffet whihc had a wide variety plus chef cooked breakfast option at no extra cost. 1. Food (dinner) and dining service in this hotel is fair but not up to other European 5 Star hotels and certainly should be better for the price. 2. Although my room was impressively furnished, the bed gave me serious back ache after just one night. I do not have problems with my back and would suggest the bed is too soft 3. No foreign exchange available in such a large and expensive hotel! 4. The Internet connection was so slow it was virtually unusable
The best is the bed, very comfortable. Also, the free internet in the room is ok. Very nice building (hystorical). Lack of english language channels on tv. The central heating system didn't work in first instance, but they fixed it somehow. The internet also couln't work until somebody fixed it. Room service didn't answer several times. Anyway, the resort is more populated in the summer because of the sea side.
Our suite #214 - one of the biggest rooms in the whole hotel! And the individual exclusive feeling of staying in such a historical hotel! If the walls could speak... We ordered food to the room (room service) and it didn´t fullfill the expecations of a 5-star hotel. Plain and standard taste unfortunately...
The Room was so dirty. We had the same problem last year when we stayed in the same hotel.
Friendly staff and the comfiest bed I have slept in
Sea view, bath robes, luxurious cosmetics, excellent bed and bed linnen, tea and coffee in the room low quality TV, room layout, uncomfortable bar area with the unpleasant smell from the restaurant, no lobby/lauch/relaxing area with sea view. From 5 star hotel being so expensive I expected much more, however the view from the window compensated for everything
Lower price - price in Poland for the type of Hotel to high - I have been in other hotel in Gdansk (Novotel) also close to the beach like Sofitel -and the diffirent in price is to high - We are not getting much more at Sofitel compare to Novotel - and the price at Sofitel is more than 25 % more expencive When we have to go to the beach you have to work around the hole hotel - there is no directly entrance to the beach h
Facilities and the brekfast No
A rea pleasure to stay in this hotel: friendly staff, luxurious decoration, very nice bar, complementary drink and spa visit, excellent breakfast, perfect location... Just an occasion to pamper yourself. One person room was rather on the small side.
The most unfriendly receptionist I ever met. Nice rooms. Nice Bathroom
It was very conveniently located. It had a nice restaurant and pub attached. Breatkfast was very good. Rooms were nice but small. I would not rate this as a 5 star. I would stay here again. Room was small.
Nothing was too much trouble for the staff everything was fine
Locality of the hotel
The reception desk staff were very helpful & the breakfast was supberb in comfortable surroundings.
Very nice atmosphere at the hotel. Hotel is located near main street where you can find a lot of good restaurants, pubs and bars. Lack of parking lot which belongs to the hotel. In the offer it was mentioned that the price includes spa treatment. Spa was open only on fri until 9:00 and treatment lasted only 10 min!
Location and the view from the hotel to the main walking area - splendid. You are right in the centre of action. The hotel overall is quite nice. Still - there are a lot of small details that the management should pay attention to. Service - people servicing you are somewhat too relaxed and not attentive or smiling. Food - could be more diversified. And tasty. Cleaning - it seems that the vacuum cleaners are not used. The powder that fell on the floor on Friday was still there on Monday.
Central and very helpfull people. My friend got a dry chicken.he got a free pivo for it.he should better be offered free dinner. no extra-no business.
cleaness,comfort,pleasent environment, good location, design should be one person who is mmore informed about eventual problems considering interenet conections
Large comfortable room with good facilities. Very young staff not up to 5* service levels
We had very clean and comfortable room. Breakfast was versatile and very tasty. Staff was gentile and ready to help in any kind of things.
This hotel had a relaxing atmosphere, which is what you actually need after a busy day at work. Almost everything was according to what you can expect from a brand new Hilton hotel. The breakfast can be improved.
Very clean and comfortable. Definitely recommended. The breakfast was a little short.
The hotel is a smart, clean 4* establishment based in the beautiful Polish seaside resort of Sopot. The hotel is modern, newly built and there's usually a friendly welcome at reception, where they will gladly lend you an umbrella in case of rain - I experienced torrential downpours. Previously I stayed at Sopot's 5* Grand Hotel, possibly Poland’s finest. So any other hotel was likely to be a disappointment. At The Grand, the staff always greeted me with a smile and cheerful "Dzień dobry!" (Good Day!) At Hotel Haffner, however, this warm welcome was missing. The Queen sized bed had separate single covers, so I couldn’t spread out. The room was quite noisy.
we had a good time with my family and friends .we will definately go back if we have another free time.
service was excellent! Whenever and whatever I needed - I got it immediately! Perfect! I really got pleasure from my staying
Excellent food in Restaurant Staff not showing much intgerest to guests requests for services ie afternoon tea, long wait and poor service.No porter to assist on arrival or departure.
Very elegant hotel with very good spa facilities especially the jacuzzi slightly further from Sopot centre than I would of liked . Recommend asking for room at back of hotel as road is very busy also we were above main entrance and twice were woken by guests talking at entrance once at 5am Would have liked tea/coffee making facilities and safe in the room although there are safes available at reception
The hotel has a very friendly, relaxed atmosphere, its almost like staying at a friends home.
Spot on condition of all facilities, rooms, very friendly staff. No WIFI in the room.
Location, is very hard to find and the sign on main street is showing wrong direction
Sympathy of all hotel staff members. Comfort. Fine and fast room cleaning. Rooms should have individual safe much more convenient than the set of indidual safes at reception (not always easily accessible due to guests' luggage kept in the safe room).
The very high level of service, professional and friendly. The beds were too small and with very soft mattresses.Most uncomfortable.The shower arrangement was poor and almost impossible to use properly.
The hotel was charming, staff was responsive. All were generally positive. The bed was not big. There were two pillows - one too large, the second is too small - it was not convenient to sleep
Great hotel, fantastic rooms, best service by the staff and very good breakfast. We are going back!
Everything was good. Small boutique hotel. Good location just 5 min walk from the city centre.
helpful staff to close to very busy railway
Excellent location, cosy room, furnished in modern. Perfect for romantic weekend, for family holidays,or business trip. Recommend!
The design of the rooms is amazing, and the location is super. Extra clean and spacious with a nice price.
The low price
Clean, modern hotel. Good secure parking for motorcycles. Location. Some distance from centre of Sopot.
It was well equipped and very good quality and it did a great breakfast.
convenient, beautifully furnished, nice breakfast The day we arrived, a big British sports team arrived and stayed at the hotel too. They were unruly, drunk, and loud at night, keeping us up much of the night. I went down to see the front desk, and though the lady tried to help, she was no match for the big guys. It was maybe unexpected that the group be so noisy, but i would have expected a better reaction once the situation got so out of hand.
A number of free services such as parking, wireless, etc. that you would not necessarily expect from a 2-Star hotel
Very friendly atmosphere , reception staff were extremely helpfull with local knowledge but they did giggle at some of my Polish pronunciations , Breakfast is an absolute delight . Would have liked a greater choice of T.V stations,particularly a sports channel ,
Very helpful friendly staff. Excellent breakfast, even at the latest time. Very good location for beach, aqua park and pleasant short walk to town along beach path. No air conditioning in bedroom, very hot even in October. Too much furniture in "smallish" odd shaped room. Night club across road could be problem in summer months, but closed during our stay.
Friendly and helpful staff, great breakfast, comfortable and stylish rooms and only 250 m. walk (down some steps) to the beach. Excellent value.
Free parking and LAN included which is excellent for a two star hotel
Helpful staff,good rail/ transport connections.close to the beach, Very Nice walks next to the sea , good resturant serving quality meals, quite location
Staff were friendly and helpful ,in all areas Was at weekend ,but seating at Breakfast was not organised ,all tables basically full ,timing maybe out on arrival etc . Not sure how to improve though ,as tables were efficiently cleaned . Hotel Bar closes at 10pm ,unless you are sitting at Bar ,so goi
The Radisson blu is the best hotel i have stayed at.The staff are the best superb i would recommend this hotel to anyone first class.
Very good service No spa and the price of the garage
Great location. friendly staff,clean and spacious rooms.
Friendly staff and spacious rooms Small breakfast area, but good food.
Excellent beds and service. -
Hotel location, services, style No smoking areas in all the hotel parts
Excellent location right in the centre of Gdansk, very friendly stuff. Highly recommend! Nothing
The location was perfect. The staff was so helpful. The rooms were very nice and the breakfast one of the best I have seen in a hotel with breakfast.
staff were very helpful, location great and rooms very comfortable - no criticisms or complaints.
staff help was high standard not bathroom needed maintenance, hair dryer didnt work
The hotel is lovely and the location is terrifice. If I returned to Gdansk, I would definately stay there again. Abosolutely no complaints.
Room was very comfortable and quiet. Hotel is very well situated for the main shopping area and waterfront. I would recommend this hotel to friends.
The reception staff were courteous and friendly, they spoke good English On several occaisions there was a bad smell from the toilet and sink.
Best showers ever. Free internet. Comfortable beds. Good bar. Central location. Breakfast good, but little variety:same every day. The reception area is probably the worst design I have ever seen in a hotel. Impossible to sit and relax, not to mention ugly decor. Bedroom seating very uncomfortable.
Please write at least 15 words The food was poor quality via room service
hotel is clean and in good area for going about gdansk with plenty to do
Clean, room, location The cost of the reservation differed from the amount I have paid.
Breakfast price was somewhat on the expensive side
Proffesionalism of the staff. Design of hotel corridors :)
It was very confortable and staff was very pleasent.
Good location, nice rooms, helpful staff. Renovation work, nothing was said before we booked. Bar was gone on our 2nd day!!!
good breakfast, kind staff, good location,clean, good rooms, cheap nothing
Great location, very nice and comfortable hotel for business as well as leisure trips. Not very nice view, but in such a location who cares!
Very nice modern butique hotel. excellent location.
Very nice, comfortable and modern design both the hotel and the room, nice hotel restaurant with a very good cuisine very good location Too small car park/garage and needs pre-reservation balcony shared with the next door guest which doesn't secure privacy restaurant is excellent but it offers Thai cuisine only
Fantastic location, new building, interesting design of the room The room was relatively small, the check-out process took a little long
perfect location great thai food downstairs,
location location location
The Bayjonn Hotel recently opened (August 2009) and is situated in a centrally located newly developed part of Sopot close to the beach, pier, restaurants and bars. Rooms are spacious with 'designer' style high quality fittings. Very friendly staff. Good breakfast in adjoining cafe/bistro
Very nice interiors, perfect location, design feeling. nothing
Nice and clean room. Excellent location next to the walking street and pier. Reasonable breakfast. Reception arranged very good taxi driver at very reasonable cost. No lobby bar.