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Pros: My bag was lost!

Cons: To have my bag delivered

Pros: The crew was amazing. The food was good

Pros: The crew was really good

Pros: I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now.

Cons: Service, staff and food.

Cons: Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags.

Pros: Smooth, efficient and timely.

Cons: Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes.

Pros: There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great.

Cons: The boarding situation is odd and less organized or structured than any of the other airlines I've flown with.

Cons: Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class.

Pros: The crew on-board was nicer this time

Cons: Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing.

Pros: The crew was very professional in their manner and went the extra mile to make sure the passengers were happy and comfortable. Wine was free and they offered a Baileys with coffee service that was a nice touch.

Cons: Food was so so. I have had better airplane food. Boarding was not grouped by zones, so was a bit slower than usual.

Pros: There was no in seat power despite that being listed as an amenity. Also, there was no checked bag included in my flight, despite selecting that in my search for tickets.

Cons: In seat power for phone charging while flying transatlantic is extremely helpful. Ticket purchased was not as advertised.

Pros: Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful.

Cons: Every thing should be replaced starting with the crew.

Cons: Roomier

Pros: no very poor , terrible plans and plane service

Cons: better aircraft, better trained staff from delta service in tei cities wonderful fred

Cons: Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class.

Pros: everything

Cons: Great flight but old regional jet

Cons: Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!

Pros: I loved being upgraded to first class and the crew was so attentive.

Cons: Nothing, glad this was a better experience than the trip to Miami.

Pros: everything