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Friendliness of staff, perfect location, the atmosphere of the building itself Fitness room and decoration
We were given a smoking room although we specified non-smoking, this they remedied upon request. However, the room we then received was extremely old fashioned with stained wall paper. A very bad smell coming from the drain in the bathroom. Water temperature varied constantly during a shower. No treatments available in the hotel although they are advertised everywhere.
In general terms it's a good hotel, comfortable, clean. The decoration, with that new and shiny "antique" furniture all around..., it just didn't match anything.
Good rooms, excellent breakfast, beautiful city.
Good staff. Good situation and breakfast. Old building but completely refurbished. Sauna and swiming pool in excelent conditions.
The rooms were a good size, the room amenities were very good and the staff were very helpful. The location is perfect as it is right amongst the bars and restaurants, and by total chance it happened to be less than 100 meters from my dentist (which was the reason for the trip). It's an excellent hotel.
Excellent location with parking, Staff very helpful and frinedly. Breakfast very good with large selection of cold meats. Fruit compote had tiny fruit flies in it, but nobody else was worried about it, including the waiter who was overseeing the food.
Very close to the city center and quiet. Rooms at the level of stars. Good breakfast. Comfortable and safe parking place in the basement. Nice 18h century atmosphere. One elevator only.
Great breakfast, friendly staff Problems with wifi connection
Near from old city center. You can go there by walk(it takes about 10 min). Good price & kindful staffs. Breakfast was also good.
The pool was nice. Not very expensive They didn't speak english very well si it was a bit complicated to communicate especially in the restaurant. The restaurant itself was crap. They forgot with bad service and boring food. We ordered a cheeseplate whreupon the waiter gave us a plate with cheese slices from the breakfast.. ..
breakfast is fair. but all foods are a little salty this hotel is under construstion 1st fl. many dust and noisy.
Easy to find, near town centre, good facilities and room
Room was large and well appointed. Quiet location and easy access to main roads coming into town and to go sight seeing during the day by car.
The view from the balcony.
1 day did not get the booked room (with airconditioning), only after complaining i got the room with airconditioning as we booked
excellent staff It was hot at night
The sauna and jacuzzi which were included in the accomodation price. Very clean and a pleasure to use The fact that in a country where only german and hungarian is spoken, the one pay channel dedicated to the english language kept repeating the same two films for at least 5 days! Boring for the visitor and a loss of revenue for the hotel.
Nice atmosphere. Beautiful surroundings. Room balcony. Sense of history even though only 25 years old.Amazing choice of breakfast buffet Busy dining area meant that sometimes crumbs left on table from previous diners at breakfast.
surrounding lack of air-conditioning in the room
Friendly staff, silent, middle of the forest small bathroom, 80s design, bed was a bit soft
Relaxing, peaceful,good value, good food,nice staff.
We liked the pleasant surroundings, trees and greenery. With our car both Sopron and nearby Neusiedler See were accessible and interesting. The bedrooms were not air-conditioned and it was very hot so not very comfortable. The public rooms did not appear to all be air-conditioned. The reception staff were not very helpful but other staff were very good.
The staff were friendly and helpful. The pool and spa facilities were excellent. There is no air conditioning
The setting is wonderful, quiet, and peaceful. The hotel is excellent in almost all respects. The dining room and food were especially pleasing. The bed was a bit too hard for our complete comfort.
Excellent facilities, swimming pool, location in the woods, but nevertheless close to city center.
Kind personall. Gratis parking (hopefully also in the future).
The entire ambience of thei classic hotel was impressive. Its beautifully furnished and extremely welcoming and comfortable. Great value for money - in the middle of the town, perfect for tourists.Great breakfast, didnt want to leave.
This small hotel is a hidden gem in the heart of the old city of Sopron. Generous room and bath, and an excellent dining room with a great wine list. Very good value.
everything was perfect and the team was very friendly and helpful. we are looking forward to check in again at the next opportunity like the festival of Mörbisch or Sankt Margarethen due to building areas all the GPS-Maps are leading against some one ways in the center on the way to the hotel - it takes some time and patience to arrive at the hotel
The room was a very generous size with good quality furniture. Fresh orange jiuce and better coffee would have improved breakfast
Full of charm, could so easily have been overlooked if not for the good reviews. A little gem with a good wine cellar and even a private garden. Good food, large rooms, not air conditioned but well shaded. The garage is a short drive away and behind two remote controlled gates. This is not a big criticism, in a way it added to the quirkiness and charm, but it might be a consideration for some. Loading and unloading outside the hotel was no problem.
nice restaurant. It is a medium good three stars hotel but nothing special
wonderful hotel, service first class, location excellent,staff very helpful,restaurant good, room memorable,a great experience no
Room was large with modern facilities. Staff was very helpful
We loved the total experience - the staff, the location, the beautiful building, the food - all of it.
We stayed there with our two children and had a room for our family to stay together. This was very nice for us. I also liked the restaurant. The staff there were so kind, especially one particular blonde haired lady who served us dinner on our first night. She was wonderful! We also liked the kitchenette so that we could have cold drinks in our room for the kids in the evening. We enjoyed your hotel very much! The internet was not available in our room as it was stated. That would have made it easier for us to contact family at home and confirm plans of upcoming days, however it did not cause a major problem. I would definitely stay here again and we enjoyed the facility very much. This was a minor issue for us.
nice appartment, free parking, playground for children, frendly staff no wifi in our appartment, old furniture
My english bad. Sopron and peoples are very good. It is my favourit city of Hungary.Hotel is very good. Szia
good nice pension, short walk to city center. breakfast ok.
Nice pension close to Austrian border, easy to reach by car from Vienna or Bratislava. The restaurant offered us by the receptionist was great (dinner for 3 person for 20EUR). No hairdryer and shampoo in the rooms.
The room was very simple with good beds. The price is very reasonable.
The Polus Pension was just like described on booking.com. Comfortable, clean, pretty near to town center. Air condition, cable TV, bathroom, balcony, breakfast, free parking inside, what more to expect from two stars pension?. There is children playground in front of pension.
It was a very pleasant stay, we had a nice room which was clean and comfortable. Nice buffet breakfast with a good choice. Friendly helpful staff. 10 minute walk to the Old Town. Paid internet after first hour.
Friendly staff, cleanness, breakfast, parking
It was very hot when I stayed there. The airconditioner helped me. Breakfast was nice and the staffs are very friendly. In consideration of the price I can recommend this pension. The location is a little far from the station of Sopron.
Nice, clean room with air conditioning. Friendly staff. Very minimal breakfast, even by European standards. Hard beds.
The room was nice and clean, while the price was very good.
Good central location near the old town, yet quiet. Very friendly personnel. A good value.
friendliness of staff, very good breakfast, location, value for money pillows were a bit hard and thin
good location near the historical center of the village. Nice breakfast, nice thick towels. they didn't change our towels the other day.
Good location, close to the old city, delicious breakfast. A room Tas clean. Helpful staff.
Arriving on a cold night, Civitas came as welcome relief. A smart little hotel nicely positioned to the town centre. The room was very comfortable & clean and breakfast was quite nice too.
Staff helpful, Breakfast very good-Dinner well priced. good facilities.Secure car park. Too far from attractions.
Pool, sauna etc. Staff were helpful but found it difficult to communicate as they spoke very little english.
Interesting to see the fried food and use of lifts by guests in this Health Spa Breakfast bad, minibar empty on arrival, uncomfortable beds, poor airflow in room, dirty balcony with chewing gum stains.
Hotel was kind of a funny experience.. If you want a trip back to the 70's it is a place to go! Something good and relaxing at the atmosphere, but at the same time the feeling that the hotel has seen its golden days.. But still we had fun. (We arrived at 11 pm and checked out at 10 am ;)..) And a good and cheap choice for people who just need a place to sleep on a road trip (we went from Poland to Italy). Room was awful and without any confortabilities.. Outside of the hotel is a bit scary, like the building in russia from the soviet unioin times.. Could be a great filming place for a horror movie :)..
Wellness, restaurant, nature
Basic hotel located in the hills above Sopron, quiet and large buffet. Half pension is a good deal. very basic, no luxury.
nothing special the classic hotel room was in an old socialist style. I will never use this room category again. You should not offer this kind of room typeon your site.
Good environment, it was very close to nature. Breakfast was okay. The hotel was a communistisch blockbuilding, ugly and in seriously need of renovation. The room was very small, it had uncomfortable beds and a very tiny bath. The hotel was full of very old people, not a place where you wanne stay if you are 25+.
I liked the facilities like the pool, the sauna etc Some rooms were not very well heated so it was not a very pleasant temperature in these rooms.
It looks like old, traditional Hungary hotel, but it has comfort and enough luxury and modern elements to provide relax environment. Maybe the fact that touristic tax was not mentioned when I booked the room.
Very good location in town, good breakfast, very good price for this service
Bath tub, breakfast, secured parking
I thought the location was convenient and the staff were helpful. It was tired looking and in need of redecoration. Tea making facilities were not provided.
A lovely hotel. No complaints at all. Good value, friendly, clean and comfortable. Very friendly English speaking staff.
located right at the heart of the beautiful historical town of Sopron, the hotel is in a very pleasant, restructured antique building. Nice atmosphere, and also quiet. Nearby church bells wake you up early. Room/Bathroom need restructruring, but otherwise OK.
Excellent location right in the old town. Good accommodation for the price.
We were very satisfied at the PP and felt good. At the time of our visit PP was cozy, silent and particulary with excelent breakfast. no
The staff were friendly, and the breakfast was good. No elevators in summer, definitely a minus for a hotel. (especially if you're staying on the 3rd floor like me)
Location in the middle of the historical city center. Very quiet place. A lot of places to visit. I asked for parking reservation confirmed by e-mail when I booked the room. For more then one month I have got no answer. A few days before arriving at Palatinus Pension, when I asked by e-mail about parking reservation, the answer was that there is no room reservation for me. Only after I sent a copy of the reservation with the PIN code they recognized the mistake, but the answer was that there is no parking place available. Fortunately, there was a deep garage nearby.
The swimming pool inside, the sauna, the atmosphere, the breakfast The noisy bells of the church close to the hotel, too much light in the room since the sun begin to raise
Great wellness facilities Outdoor pool was not full - breakfast buffet was not the best
Romantic hotel in the castle with spa facilities incl. pool and a lot of massages.
atmosphere is fantastic, saloon is the place you would like to spend all your time when staying in the hotel would recommend to have one single bed in the rooms instead of two separate beds on which it was absolutely inconvenient to sleep!!!
The staff is excellent, nice, they always smile and do their best. They rendered the best service I have ever got in a hotel. There are things that are not a matter of cash but that are not done: for example, removing spiders' net in the dining room. If some small things (paint on the door and windows; caring more about the garden) would have been done, it would have meant much in customer experience.
Eightenth century manor house, not overly restored; excellent restaurant and wines. Havig a TV in the beautiful loungge.