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The staff and the easy access to the town The beds were very old and very uncomfortable. It was like sleeping on the floor. The mattress had to have been as old as the hotel was.
Centrally located, right across the markt. 15 min walk to KTEL bus station. 10 min to harbor or Turkish old neighborhood. Resourceful staff. Safe large enough for a small lap top. Room with a partial view of the old neighborhood. Sound proof room, quiet. Room looks old, low quality sheet, very firm bed.
the staff was very friendly, very helpful always smiling..excellent breakfast buffet with good selection. the wireless internet was advertised on Bookings as being free, but i had to pay for it....alsowhen i asked for it they lady gave me the 120 min.which was which was 90 min..i did not know it was a choice. of 30 min. increments.i was never told i had to pay til checkout.
in the heart of the city internet
Staff was very courteous and helpful, rooms were well maintained and clean, bed was very comfortable, breakfast buffet had many choices to choose from, and location was excellent - very close to the waterfront, restaurants, shopping, taxi stand, etc... And price was very reasonable. Not much parking available if you rent a car, and bathtubs are a little small, even to take a shower.
Good internet access. Nice and quiet.
The hotel was nicely renovated and in very good overall condition, the breakfast buffet was very good, offered non-smoking rooms, good air conditioning, centrally located The advertised free parking was not really available or generally too full (but parking on street was ok); we had an early arrival (7am) but did not get a room until 12pm - maybe difficult booking sitation at hotel
Staff was very helpful, friendly and courteous. Parking is difficult.
Lack of adequate parking places for the privately owned vehicles of hotel's residents.
Nice hotel. Good location. Just one - If you like to sleep with open window at night - forget it (very noisy street). Ask for backyard room.
Service, staff and beauty Perfect
I appreciated the friendliness and helpfulness of the staff, excellent information giving and delicious, home cooked breakfasts. Room a bit dusty in certain areas, shower arrangement not very good.
The room was small and oddly designed, with a very dingy bathroom.
Beautiful building in a beautiful location. Breakfast buffet was great and served in a lovely courtyard which was also perfect for sitting out in at all times of day. Room was lovely, split level with a nice balcony. Weather in early July was perfect. Bathroom was a little small and dark, but down to the nature of the building.
Helpful staff, good location, comfortable bed
Good location, friendly staff, nice hotel
A nice stop over for low budget travellers, clean rooms and nice staff so if you travell on low budget good rooms they do their best for breakfast with home made food but just a breakfast corner and real coffee would be nice
Staff was extremely friendly and helpful. Common areas are beautiful.
Hotel is very charming with excellant room accommodations. Staff was very friendly and went out of their way to make you feel welcome. Staff was very willing to recommend tours, restaurants, and shopping based on your desires. We found them to be right on. We liked it so much we stayed an extra 3rd night. Great location for shopping and eating. No Negatives. Very nice hotel.
Helpful staff,great location and nice surroundings The rooms are a little outdated but overall comfortable
Location. It is located in a nice area of town.Room was very clean.Young man in front desk was very kind. Breakfast was meager. Lady was stressed by the fact that I requested fruits with it.Hotel advertises free parking, when in reality there is no way to get a car to that part of town; I had to leave my rental car in a paid parking 4 blocks from the hotel
It may not be on the waterfront, but it's very walkable from there. Modern, great rooms, clean, great staff, good bar and café. Just an all around great place to stay!
Placed right in the centre of Chania close to the port and all of the excellet eating places and shops and close to the market I will always stay here on my trips to Loutro or other points in Crete as it is also convenient for Chania Airpport
Position of hotel Would have preferrd room overlooking harbour
location was alright 1 staff was extremely rude. 1 was ok, and 1 was helpful. I lost my luggage and they were not very sympathetic.
location, service a bit expensive
The receptionist was very helpful and she recommended a lovely local style restaurant nearby with excellent food. The rooms and the bathrooms were very small, the beds were hard, the pillows were awful and it was noisy. Value for money was poor. Breakfast was below average.
Excellent location, the view from the balcony was incredible! Good breakfasts which can be eaten outside on the harbour front, a small modern bar with a lovely garden terrace. I go regularly to Chania and will use this hotel again. The rooms had limited storage space but no problem for one or two night stays.
Right on the waterfront in Chania, near plenty of restaurants, maritime museum and "old town centre", this is a great spot and will recommend to all our friends. Special mention due to the little lassie on reception (pregnant) who was an absolute gem. Management (listen up) she deserves a raise !! Car parking can be a bit problematic, and vehicular access generally not great- but this is also an advantage reducing traffic along the beautiful waterfront !!
The hotel is comfortable, though the shower room was small. It is well situated, being right on the harbour but not in a noisy part of it.It has an excellent and good value restaurant right beside it. Breakfasts were good, particularly the generous helpings of fresh orange juice from an orange squashing machine. I was surprised that the manager should come into our room and rifle through my wife's suitcase looking for a bag that he mistakenly thought he should not have left in our room on behalf of the asssociation whose AGM we were attending.
its location and the view from the rooms
The staff were all helpful and friendly. The location is very good indeed. The room we had was very basic and small. Since our last visit, five years ago, provision for breakfast has declined somewhat.
This hotel is located on the quieter side of the harbor. Our balcony provided a nice place to relax, enjoy the breeze, and look over the harbor and street activity. It is an easy walk to the rest of the old town and numerous restaurants. Customer service was great. The staff spoke English, provided an early breakfast since we had an early bus trip to the gorge, called taxis, sold stamps, and laundry prices were reasonable for a hotel. The hotel provides a big breakfast buffet with fresh orange juice. You could get English news on the TV. The room itself was a bit small and drab, but clean. The beds were hard like most hotels in Greece. While the hotel is in a quiet area of the harbor, there was a fair amount of background noise (elevators, doors, etc) from the hotel itself.
The location was good for a tourist. Hotel lacked atmosphere and parking could be a problem.
Arkadi Hotel was a bit disappointing -- I was expecting a nicer and more updated place than it was for the price. The facilities are very outdated and cheap, although it was clean. Our room facing the front of the hotel provided a view of the city and a side view of the harbor. The staff was very nice. We had wanted a double bed and got 2 twins instead, but the staff immediately cleaned the room next door which had 1 twin and 1 double for us. It is very conveniently located in Chania. It is close to the main bus terminal where there are buses to the rest of the island, and the bus to Souda Bay (ferry port) stops pretty much in front of the hotel. The hotel needs an upgrade for the price charged.
good value for money, convenient location (close to old town, bus station), clean rooms, friendly staff aircon did not work (but change of rooms was possible)
The room was very small and the bathroom was even worse. The location is good but that is the only good thing about this hotel. I would never stay there again.
Helpful and friendly staff, very good location and not expensive small bathroom, need to be cleaner.
It had excellent view and it is in the centre of the town breakfast
A staff was really friendly and great. The location was perfect, it's on the center and just in front of the old town, close to the shops and the sea. Hotel facilities were absolutely old, and the my room door has leak on the upside also the bed was too old to say it's cozy. little bit uncomfortable.
Clean, good place Value for Money
They acted on my request for room placement, Breakfast and locations were good. Staff very agreeable
Friendly and efficient staff, very convenient central location. This was a return visit because of the staff and location. The room to the street was loud, hot from the sun. The AC made only noise but didn't cool or even ventilate. In the past I had a back room which was much better but it wasn't available.
Very close to the old port atractions of Hania, Good price. Slightly noisy but not that bad.
Convenient location (we were in the heart of Chania on Crete). The hotel was clean and priced well. 2 Suggestions: 1) Finding the hotel using the driving directions provided on the bookings website proved to be difficult. Suggestion would be for better directions to be provided 2) We were a party of 4 girls so we had 2 rooms. Room 202 was pleasant and had a rooftop view. It also had a view into the bathroom of the room below us so we could see our other friend showering. We brought this to the attnetion of the staff at the hotel so hopefully they will do something to cover the skylights in the future.
Vert centrally located hotel in a pedestrian street. You cannot arrive to the door of the hotel by your car, however no traffic noises at all. In the middle of everything. Friendly and very welcoming staff. Big enough room. Better if you can stay in a seaview room to feel the city and the small port. Very good value for your money. Bath curtains were dirty and the minibar was not working well. No hairdryer. The walls must be too thin, you can listen to any movement in the hotel. A bit lazy housekeeping.
Good, but unremarkable hotel. Good location in the center of the old town of Chania. Window with view on a somewhat dirty enclosed space. Not too much light from the outside. A bit expensive for what you get.
The room was just wonderful. Decorated in creation style with a balcony over looking the harbor of old town chania. We were served breakfast on our balcony in the morning which was wonderful viewing the tourist. The Belmondo is located on the harbor within walking distance to shopping.
they turn off the airconditioning in the middel of the night.you are waking up in a "sauna" and ask them to turn it on.
The hotel was good at walking distance from Chania Center, but aloud at the back of the hotel Ithought that the price/quality equilevant was not precisely accurate
not bad... ...but definitely not a 4 star hotel.
Fast broadband internet access. Cooked breakfast buffet. The hotel room was a bit grubby and the tv was tiny and mistuned.
The hotel staff are very helpful and friendly. Very well situated, a quick walk to the main town center for eating and shopping. Excellent small restaurents close by with great food and friendly service. Close to the beach. The breakfast was fantastic. Very clean rooms.
It was very good that the hotel is in the middle of old town Chania. Easy to get to centrum, the harbour and restaurants arround I liked the stay very much - but maybe the breakfast could be a little more different
The hotel was lovely. Very original and quaint. Lovely decor and nice bathroom.
In the old town, sense of history. Old world but very comfortable furnishing Great staff No problems. Stairs we good exercise