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Nice hotel for reasonable price
It was a short stay but everything was fine, nice relaxing atmosphere. Good access to the airport. Shuttle bus to airport available but not early enough for our flight. Service starts at 6am
Clean,modern, comfortable and not far from town. Some lighting in the wardrobes behind the bed would help.
the internal setting can be rather expensive for drinks and meals
Nice warm welcome at reception, the girl was very efficient and friendly. The welcome cocktail was a lovely surprise too. nothing.
Very modern and clean. Free internet access. No food or room service after 10pm
Comfort of the bed. Great shower and toiletries. I do not like the room layout as a huge mirror blocks out any daylight. Also, there should be an icemachine located on at least every other floor. Poor lighting for sightimpaired guests.
Great welcome, nice quality, clean, modern, good food...very impressed. Breakfast room service was very disorganised and slow, plus this hotel is a bit pricey on food and drink.
Amazing hotel - The hotel was classy, smart and decor was modern and sophisticated. The staff were friendly and helpful and the bedrooms were amazing. The view we has of the Forth Rail Bridge was wonderful and the room was decorated will attention paid to every detail. Complete luxury from the moment we arrived. The bar was well stocked and not over priced. Despite the hotel being fully booked with a wedding party staying the bar had plenty space for my husband and I to enjoy a few romantic drinks before bed. I would have prefered a bath as well as a shower in our room however the shower there was very powerful, hot and big enough for two. If the hotel hat a swimming pool it would perfect.
Very pleasant hotel with friendly staff, nice food and would stay there again. Probably the location. A little bit out in the sticks
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Common areas were too warm, but the hotel was awesome otherwise.
Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
nice comfortable hotel My wife paid the bill .They charged here 130 pounds although the internet price was 79 pounds,including breakfast.I noticed this error when I was already on my way home.
Beautiful view and lovely town. Room was modern, clean and comfortable. No lift, so might need to consider if you can't carry your suitcases up stairs.
Good location. Meal options and menus good with great views from the restaurant and bar. Cooked breakfast was good. No choice of cereal, fruit etc for breakfast. Room looked out to street side of property so no real view.
We arrived very late in the hotel but the staff received us very friendly. The room is small but with everything you need. And our room had a little balcony. The view to the railwaybridge is stunning.
Easy to find,stunning views and bars has great food & atmosphere
Great setting with vies of both bridges from the bars The budget rooms look onto other rooms windows as they are between the old building and the newer building, also parking is either on the street or on a free car park a few hundred yards away.
Excellent staff and service with the location an added bonus,the manager Craig was a gem and so helpful,the food was wonderful and made our short stay so pleasurable,we are contemplating booking for either Xmas or New Year. Please pass on our thanks to all the staff. P.S. the new lounge bar is brilliant! If any fault can be levelled why oh! Why did you not double glaze the room windows at the front rooms of the hotel.
Excellent Service all round. Fantastic rooms
really cute hotel in S. Queensferry, only 15 minutes from airport, excellent cafe with great views, free wireless, excellent shower, super helpful staff standard room was small and without view, bed could stand upgrading, no elevator (but ok considering good rate).
Fantastic view of Forth Rail Bridge from bedroom and restaurant windows.
Great location. Clean . Comfortable bed. Noisy downtown location.
The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
Disappointed with the location advetised on the internet. It was a good 15 mins from Edingburgh airport. It was advertised as only 7 miles. It cost me £18 in taxi as it was late at night & no buses running. I was due to spend my last night there as it was supposed to be closed to airport but I cancelled & just got the airport express bus from Edinburugh city
Location Price!, We paid the most of all the guest staying at the hotel that weekend and were most annoyed at being told this by the manager infront of our party
Very efficient, courteous and friendly staff.
Very polite staff, comfortable room and good food To be honest, We would say that there wasn't a thing to complain about.
Excellent location to access the Forth Bridge without the hassle of the local Edinburgh traffic.
1St floor links with restaurant Can't think of any
Value for money Noisy room - could hear occupant above walking
Breakfast very good value for money. Noise from "Boy Racers" at McDonalds next door and other inconsiderate Patrons outside front door. Weather was wonderful which meant the room was very hot and unable to get hardly any air.
Staff were very helpful at reception and the rooms were clean, very happy experience.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
The view of Edinburgh castle was out of this world.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
The views of Edinburgh
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Ideal city location for theatre, dinining and shopping.
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Lovely comfortable hotel with great views close to everything
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
It was in reform so the outdoor appearance was not nice. I would have liked that in the website they had mentioned it.
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
Service and attention to detail Nothing to report
Everything was great except bed was very uncomfortable
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
It was great ! The people was helpful !
Spacious rooms and vaulted ceilings. Extremely comfortable beds and wonderful views of the city. Sloppy paint job in the room. The shower drain was clogged and the shower floor was very slick and dangerous. Easy fixes though to bring the room up to speed.
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
peace and quiet
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
An amazing hotel, all staff extremely frendly and professional
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
As a guest being asked to pay extra for the basic spa facilities
friendliness and helpfulness of staff spa facilities
Central location, valet parking
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Good car parking. Close to city center. Great breakfast. Frendley staff
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Hotel staff are very attentive and quality of the meals excellent.
The One restaurant has excellent and unusual food servewd by impecably trained servers.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
Lovely room, thoughtfully decorated, wonderful service.
very very good had all we required Evert up its standard
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
The room was excellent , staff were extremely helpful and polite .
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
Attention to detail, throughout the hotel
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
The comfortable rooms and central location and choice to stay in the Hotel or not.
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
beautiful design, great location, friendly and helpful staff
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
enjoyed the comfort and eating at the restaurant
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
almost everything the cooked breakfast wasn't hot enough
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
There was no air conditioner in the room. The room I got was in the basement close to a very noisy load and unload area. Eventhough they had better rooms available, they asked me for extra payment in case I wanted a different room.
Location and reception areas were great. Room was terrible. Really hot. Could not open window and AC not working. Staff unwilling to help.
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
Clean and comfortable. Good breakfast. Got bait and switched. Upon checkin was told that breakfast was included with the prepaid reservation. Great! Upon checkout was informed I owed something like £60 for breakfast. Tried to argue my case but had a train to catch and ended up with a "discount" to £40. Extremely shady. Will let my CC company take care of this.
The pool and leisure facilities. The breakfast!!!!!!!! The cobwebs in the room
Check in Service, slow, inattentive
Spacious rooms & bath. Comfortable beds. Not enough staff at front desk.
Room was comfortable and the staff was friendly
Good costumer service and convenient location. The room (#125) was a bit dark.
Comfortable and convenient for the airport The internet access was annoying. Why not have free Wi-Fi in the rooms?
Convenience for the airport. Staff friendly and helpful. Double curtains which made room dark - well done! Tasty food quickly served up. choice of wine by the glass - always a bonus. A wee bit cold in the restaurant but refurbishment was going on so perhaps that contributed to the temperature.
pool and breakfast air conditioning noisy and very hot if not on.
good location, especially since we wanted to catch an early morning flight. Restaurant was quite good... very nice rooms
excellent hotel. Very easy to return rental car next door. Very convenient to the airport
The proximity to the airport, also the expediency of the early A.M. shuttle. The temperature. a complaint you may not want, however, you need to know that a) my room was freezing cold, b) the tv wakeup system did not work. Sorry, poor. I will again be travelling in January and unsure whether or not to stay at your airport hotel again.
I found the hotel ideal for catching an early morning flight The bar area was too impersonnal, lacking any atmosphere. The toilets in the room were in need of some TLC..!
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
Friendly staff. Very well appointed rooms
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
Helpful staff, clean rooms, good location
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
Beautiful room furnishings, Bose stereo system, floor to ceiling windows, glass shower stall, separate bathtub. Very lovely roof garden and communal lounge area. Very accommodating staff.
Staff A bit difficult to find your way around the facility the first time.
The location was great and the views were beautiful from the roof top garden. We absolutely loved our room. The staff were all extremely friendly.
It takes an enormous effort to make hospitality appear this seamless. From the moment we arrived nothing was too much effort, yet everything was done with a discretion that made our stay a truly pleasurable experience. Leaving.
Excellent service and very responsive and warm.
The Howard was staffed by friendly, helpful and knowledgable staff. We didn't dine but breakfast was delicious and we will be back to sample the afternoon tea!
The Howard has an amzing "butler" system where a number of butlers attend to your every need. They are the most accommodating small hotel that we have ever stayed in. It is like being in an upper class private British home with elegant surroundings and service to match. Absolutely nothing.
I felt very comfortable from the first time. It was like I was staying in a house and not in a hotel. Big room, mighty lighting, good service. Tasteful breakfast but very small portions. Order more than 3 dishes!
Beautiful building, large room, excellent staff, fine food no problems
It was a wonderful hotel. The staff was great, the service was excellent.the location was wonderful.
The service was beyond my expectations, I loved my stay in the Howard The fact I had to leave
personal service, beautiful room, excellent breakfast menu, attention to detail.
Greeting very good. Overall impression, beautiful decor rooms and very helpful staff, intimate home from home feeling. Breahfast choice and quality very good, I appreciate it was cooked to order but took a little longer than to arrive than we hoped. We had a train to catch and had allowed one hour for breakfast and had to rush our food.
level of amenities and comfort, also excellent staff
Superb staff who did everything they could to help us enjoy our stay, lovely room, quiet location and only a 5 minute walk to Princes Street. Parking is a wee bit limited, but again the staff helped out and the problem disappeared. No issues at all.
Luxury hotel, perfect stay.
Size of apartment, features
The cosiness of the room was really nice yet it had all mod cons; also private access to our own walled garden! The shower was very nice indeed as was the bath. Both made all the better by the soap. On a further note, the tea and coffee making facilities were exceptional! :) and we very much approved of the fruit in the fridge.
Very Personal touch. Very clean. Nicely stocked kitchen. Graham is an extremely helpful person. None
It was very good. Affordable and reasonable luxury, perfect location for shopping and edinburgh landmarks exploration. We hardly used public transport during our stay. Excellent staff. Would surely stay again.
Quiet, spacious, comfortable No hotwater on evening or following morning,so had to have tepid shower and bath. Only glass wall between our room and hall so could be seen going between bedroom and bathroom from outside!!! cleaner arrived 2 hours before checkout to deliver equipment to clean room,visible through glass wall.
Excellent facilities, faultless service. Outstanding.
The rooms were clean and comfortable and the spa was very relaxing.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Excellent room. Sauna, steam room & pool facilities very good.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Friendliness and helpfulness of the staff.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!