Pioneer Lodge

In a good area, easy to walk to restaurants nearby. Close to Zion entrance. Not cleaned well. Hair in shower, stains on decorative pillows.

The room was a good size and well set up. Bed comfortable. The parking lot was very crowded and getting a car in and out was a bit of a challenge. I think they made the parking spaces smaller to accommodate all the rooms.

Good value for the location Parking lot really small and tight

Air conditioning and telephone did not work. The very basic expectations! Informed the front desk and she laughed it off saying she could mechanically turn it on but it would have to remain on all night and couldn't be adjusted. Also staff was never at the desk in the lobby. We had t wait on multiple occasions for staff to show up. Cement stairs leading to second floor was unsafe and breaking apart to the bottom floor! Actual chunks of cement were missing!

Location was very convenient to Zion National Park and the price was lower than other nearby hotels The room could have been cleaner - we did find a good number of hairs on the sheets and pillows.

Upon arriving, after an exhausting drive, we went into the lobby to find the staff instantly annoyed with our presence. Once we got to the room, we immediately noticed a stale odor. We were willing to overlook the odor, but very quickly realized that wasn't our only issue. Within minutes, we found DIRTY UNDERWEAR in the closet, stains and hair all over the bed. Not just a small stain or a few hairs, but several large (and yellow) stains, and quite a good amount of hair. We were immediately disgusted and wondering whether anyone even attempted to clean the room prior to our arrival. We went to the front desk, asking to be moved, which was met with more annoyance and push-back. Eventually, we were put in a second floor room. This room also had stains all over the bed and hair all over the bathroom. We spent 30 minutes calling any / every other hotel and motel in the area, basically crawling out of our skin with disgust. I travel quite often, I've stayed at plenty of $30 a night motels and am not above sleeping in less-than-stellar accommodations, but this place was DISGUSTING. It really seems like they didn't even attempt to clean any of the rooms at all prior to guest arrival. Of course, when we reported our findings (from both rooms) to management, we were met with anger and rudeness. We quickly checked out and ended up at the Desert Pearl Inn and COULD NOT HAVE BEEN HAPPIER. That was a FAR better choice, the staff was amazing, and the rooms were impeccable. I have never had a more disgusting and frustrating experience than my time (less than one hour, which was MORE than enough) at the Pioneer Lodge. I will never, ever return to this particular place, but I'll certainly be coming back to Zion and giving my business elsewhere.