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Good staff no so good facility. An older facility that with good maintenance could be a great place but felt quite mediocre.
It was close to our destination. Good breakfast and pool Wedding party registered, it was very noisy in the hallways in the early morning, loud talking and laughing.
Cleanliness and great breakfast short hours of the pool area
Great location , Tim Horton's was right there. I loved it. No, I would stay there again in a heartbeat .
The breakfast was really good and the breakfast room was also very nice. The beds were very uncomfortable and the pool is too cold.
Close access to our activity. Everything was fine.
Old & Run down. Beds were like rocks. Continental breakfast was edible. Pool area had no washroom nor change room and ceiling had paint peeling pipes everywhere. The whirlpool had rusty looking jets and the pool was way overchlorinated as well. The rooms were noisy - 1 right beside vending machine, another right beside a mechanical room where in the middle of the night a lady and two men come out after a friendly encounter. The heating was also a problem as the temperature did not seem controllable no matter how many times you adjusted it - it was still hot. Very disappointed and will not recommend nor stay there again. Hotel needs some severe upgrades firstly new beds. The hide a bed was also very old and sagged when opened up. Had to take the sheet off and drape it over the folded up couch so my daughter could sleep without feeling the springs from the mattress. Staff were very helpful and polite and the ABC restaurant was nice right across the street.
This hotel is fantastic. The front desk staff are very helpful. The room staff are such friendly, cheerful, ladies. The breakfast has something for everyone.
The pool Bathroom was old and dated. Pool not open very late.
The front desk clerk was wonderful at helping out he got two extra pillows when i requested these for my wife.He also was quite knowledgeable about the Stony plain area.The breakfast was very good and the hot food was hot a nice touch. The carpet in our room was not vacumed nor was the bathtub well cleaned as there was hair in the tub and on the shower walls , also one of the bath towels had a bad stain that looked like blood I would have complained about this but did not find till a.m.
Beds,linens, breakfast, air conditioning worked and was not noisy Carpet was not vaccumed in room. Shower curtain was not clean.(somebody elses toothpaste,yuk) Room was dusty. Staff 'instructions' were over the top. I stay in hotels a lot and don't need to hear the same thing repeated to every guest standing in line.
Right beside Tim Horton's and Boston Pizza. Good to get some quick food. I found it hard to get food in the morning. Lots of kids eating all the hot food.
Great room for the price. Typically when you spend over--- per night on a hotel room, breakfast is included the following morning. What gives?
It was very clean. The staff are amazing. Front desk and housekeeping. It would be nice to have a breakfast included. Other, than that, the hotel is a winner.
Good location and the room was clean. Had a pet and we were put in a smoking room. Not impressed. The smell from smoke is worse than my pet smell.
The room was fabulous. It was a good experience.
Room had no heat. They brought in a space heater for the night. But it was still cold.
Great location, we were travelling to Edmonton from the west. Clean room. Liked being able to park outside our door. We didn't get a chance to try the pool or hot-tub but they looked nice. Decent fitness equipment.
Location to the activities we attended. Very dated.
Pet friendly rooms are also smoking rooms. This information should have been shared upon booking not checking in. Very disappointing.
The night frontdesk staff were outstanding, resourceful, friendly and hard working. Physically, the hotel is wonderful, with a lovely pool and relaxing restaurant. The location is perfect for a weekend retreat. Pillows and mattresses were excellent. Priceline booked us into a smoking room. A cancellation allowed us to move to a room beside the west janitor's room. Every 30-40 minutes (60-80 min. in day) there was a loud noise like two metal pipes banged together 4 or 5 times. No sleep in Stony Plain.
Location was good, friendly staff, and the room was clean Room was somewhat dated, there was a slight smell of smoke to the room, not sure if it was recently a smoking room
Location Noisey room next to the laundry.
The price. The room (271) was stale-smoke smelling and the fan in the bathroom was noisy.