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Good location exept the reception staff, the hotel staff was not nice. at the evening, we went to the hotel pizzeria and the staff there wasn't very nice and gave a lousy feeling. same for the breakfast in the next morning - waitress didn't understand english and didn't make an impression she wants to help. also - breakfast was very poor.
The location beside the lake was amazing. The staff are the most friendly i have ever dealt with........and i travel a lot! It is not cheap however i believe this is the whole of Switzerland.
Beautiful and comfortable room. Excellent restaurant. Helpful staff. I lost a credit card prior to arrival and hotel staff let me use phone and internet to problem solve. While it was close to the train station, it was hard to find at night.
Freshness of room. Free Internet! No bad points
Location was perfect for us as a place to come home to after a day's outing. A quiet village atmosphere, yet convenient by lake ferry or cruise to Luzern city centre. A stroll to the lake. Also convenient by train (about 10 minute walk to station and 12 minutes into the centre of Luzern). Management and staff compared with other hotels went beyond the call of duty to help us with travels including bookings for Glacier Express and accommodation at Zermatt. A lovely friendly couple and terrific support staff. We had booked 4 nights and chose to add 3 more as the location was convenient for all our travel which included exploring the countryside by car (to Interlaken). Excellent food to top off a busy day. Try it! They mean it when they say they want to be helpful to their house guests.
Really accomodating owners and staff, couldn't do enough. Excellent restaurant, very nice rooms (with balcony) easy access to free wireless internet - other hotels take note Hard to think of anything to be honest - but fridge in the room would be an improvement
Very comfortable, clean and simply furnished accommodation which suited us well for our five night break. Good choice at (cold) buffet breakfast. Dinner excellent as is adjacent patisserie! Well situated for boats on lake Luzern and less than ten minutes walk from the railway station.
Close to train station. Helpful staff. Very good modern decor rooms. Ideal base for luzern as I used it. No main light in the bathroom. Only light from mirror which makes bathroom quite dark.
Rooms very nice. Staff excellent.
Very convienient for access to the cable car Stanserhorn-Bahn! Friendly staff.
nice view and region people not very friendly, no buffet breakfast, information given at reception not correct
The hotel was comfortable,the staff friendly and the food good --it was good value for the price
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
Friendly staff and good breakfast and it's central location The loo roll holder's position
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
Close to the station and within walking distance of the town centre and lake.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
Very comfortable room, nice customer service, good lake view.
close to the city and confortable hotel
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
Friendly and professional staff. Nice Spanish hotel restaurant.
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
They were great very professional and a great place to stay really enjoyed our stay
pleasant staff and room valeted very well No
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
room comfortable and spacious and hotel located close to town and train station no english channel except news
The room and the bed
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
Great with good location and delicious breakfast.
The room was very clean, and the staff friendly. None
breakfast , silent location, safe car parking room lighitings
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
We liked the localion, the view, the garden, the breakfast, and the service.
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
I liked the location the best, right on the lake.
location no air conditioning, noice of the street because the room was in the first floor
only locatioin smell in the room, old and not value for money
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
Visited the city and nearby mountains
nice location beautiful hotel value for money
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
View and location
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Excellent staff and location
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Staff and location superb. Not inexpensive.
Convenince of location
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
restaurant, beakfast, helpfull staff
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
Nice hotel overall but overpriced Bathroom leaking :-)
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
Beautiful Design, friendly staff, excellent location. Just perfect.
the staff treatment and the strange furniture the shawer pipe is not working very good
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
Friendly staff and excellent view of the lake.
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
The view and the meal complicated lift system - up one down another
Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
Our suite-room had an wonderful amazing view. The interior of the room was very nice. The sparks restaurant is very nice too.( food id fine. ) The terrace in summer must be wonderful. Annex restaurant : Food was not that great for the money I expected. Tehnically perfect served, but for our tastea mixture of too many different spices. Servantes were too mannered.
Simply perfect hotel from all angles
the location the staff was unresponsive, distant,unwelcoming. Room size, decor, comfort level and service not in line with a 5 star hotel. Overall poor value for the money as the rate was high. Breakfast was not included with the room as with other 5 star hotels
The room was excellent. The staff friendly. The views magnificent and the location is great did not like the limited menus at restaurants.
The magnificent views, and high quality of hotel. Some of the staff didn't always seem they wanted to assist
Top quality management & staff service, excellent restaurant food and service and a very nice bar area with appropriate live music.
The food was always excellent and beautifully presented and every member of the staff was courteous, efficient and friendly. No
Very clean rooms and excellent lighting in room. Printed boarding passes for return flight home. We liked everything.
Location was excellent, very near the train station. Comfortable room and lovely soft bedding. Bath towels were rather small and thin considering it is a 4 star hotel. Also, shower head too low in shower and shower screen leaked somewhere meaning water went all over the bathroom floor. I would stay there again though.
Staff very helpful and friendly. Good location.
Room size, bed/linen comfort, bathroom size (wellness room), Bellini Restaurant in the hotel...very good breakfast and dinner. Children's playground/park next to the hotel and cafe were perfect.. Location for sightseeing and transportation is excellent! The Terrace on the roof is closed and not accesible.
The Hotel has an excellent location, next to the train station and at walking distance to the city center. Staff was extremely friendly and helpful. Breakfast was excellent and on this morning even already available as from 05.00 especially for the participants of the Luzern (half) marathon. Room was sober and not very big for three persons. TV en roof lamp were not working and towels could well serve a facial scrub. Wake-up call service through telephone system was not adjusted to winter time and consequently we were waken-up one hour too early. I would have expected more paying EUR 230 for one night in a four star hotel. Also paying for the use of the internet through a laptop made before the first world war was a pity.
Great location, centre of Lucerne across the road from the train station. Easy walk to lake, restaurants and all the main tourist sites in town. Friendly and helpful staff. Tourist office across the road in the train station building was fantastic, very friendly and helpful with advice and bookings.
Hotel staff was very pleasant & helpful. Location was good, restaurant was very good. No
No comments except for the ease of access from the train station. Itz a 4 star hotel but does not have a simple water kettle. Bath towels are very small. Also the manager lady was not friendly even though the staffs were. Can stay in better hotels for the same price. 4 star rating needs a complete review.
The hotel food was excellent
The restaurants based within the hotel are excellent.
location very good..breakfast ok. not bad.
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Central location with east access to station. Insufficient elevators which can create delays at checkout
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
Nice rooms ! Very good hotel for a romantic week-end.
very clean, beautiful, easy to find and not far from train station
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
Location is good, it's closed to the station. Hot water was not available in the room.
good location not really
Convenient to bahnhof and alte Stadt.
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
closed to the railway station
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
sleeping no fitness facilities
Location It would be nice if they included breakfast
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
Very good staff No English and Arabic tv channels
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
Good central location
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
the big rooms, the cleanliness There is no swimming pool in the hotel. It's not what you give as info on the website.
Location and views Wine was a little expensive
Great view of lake and mountains, breakfast, parking and ease off the autobahn. Think it was overpriced especially for this timeof year.
lovely hotel peaceful position on lakeside beautiful views, good parking, free internet. Friendly and helpful staff. Only 1 english speaking channel on TV
Excellent views of Lake Lucerne. Very nice breakfast on patio.
The lake and mountain view
the view and the hospitality no air conditioning
Staff was very nice.
Great location right on Lake Luzern. Parking was easy and staff was very friendly. Room was very comfortable. Bar and room were fairly expensive, but on par with the rest of Switzerland. I would surely stay there again.
Great dinner. Great View from the hotel room. Great staffs.