exept the reception staff, the hotel staff was not nice. at the evening, we went to the hotel pizzeria and the staff there wasn't very nice and gave a lousy feeling. same for the breakfast in the next morning - waitress didn't understand english and didn't make an impression she wants to help. also - breakfast was very poor.
The location beside the lake was amazing. The staff are the most friendly i have ever dealt with........and i travel a lot!
It is not cheap however i believe this is the whole of Switzerland.