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Friendliness of staff Double bed too small
Size and comfort of room Shower - poor water pressure and fitting hanging loose from wall! Also, telly in room needs updating - very small!
The peaceful atmosphere even though busy. The comfort including the large bathroom with its good shower. The reception staff were excellent. No duvets. A very slight degree of casualness by staff at breakfast time. No evening bar meals to allow the alternative of casual dining.
The food was very good, the room was clean and the bed was comfortable. No
Pleasant helpful staff, very nice position, the food was very good. We found the bed small.
The staff were very professional yet remained friendly and approachable. Roscommon is not a place I would have selected for a break - I had to be there on business, but after my night in the Abbey I would consider staying there again on a leisure break. I felt the entrance from the road should have had better lighting.
The rooms are a good size, but in need of modernisation and improvement - cracked tiles in bathroom, small double bed - all looked very cheap. Needs huge investment in the hotel. Gardens were nice. Food not great, rooms not up to standard, bar too expensive, in serious need ot huge investment - will not be recommending to friends.
the stay was very relaxing, and the staff very freindly, i will be coming back again soon if the prices stay at the same level. none !
We thought the rooms were very good. A nice size we had the double family rooms. Everything was clean and of a good standard. There was nothing we disliked.
A very pleasant restful resort. The swimming pool area was not as clean as I would like.
Value for money and total relaxation.
Friendly staff, clean and comfortable... food's really good. and the location is beautiful. nothing, just a suggestion. if any possible, the hotel should provide a shower cap in the bathroom.
I liked the warmth of the welcome and the efficiency of the staff. Everyone, but especially the reception staff were very friendly and helpful and made every effort to make me feel welcome. No
style of hotel, bed was very comfortable We did not like the fact that we were in a different building to the actual hotel itself (without any internal link), without being previously told.
Very private and peaceful setting. Enjoyable stay I loved everything
The castle and the grounds unfriendly staff, poor service, poor food
Beautiful expansive grounds
The relaxed atmosphere coupled with the efficient and friendly staff. Maybe there could have been more waymarked walks within the site.
Set in beautiful surroundings; the recently opened walled gardens are sa delight.
Very relaxing atmosphere at the hotel, the food was lovely although the menu could be a bit more varied both in the bar and restaurant. Staff very professional and courteous. Rooms were clean and spacious. Lovely location. Had a nice time there but wouldnt rush back Sign posts to the hotel not easy to see at night time, no swimming pool or leisure facilities as advertised attached to the hotel. dinner in the restaurant was expensive
The hotel exceeded my expectations. The staff were very professional and friendly,and the food was excellent. The bedroom decor was excellent with every need catered for.
everything - it was a wonderful experience - it is a treat to stay in such an historic facility - and have everything you need - the staff were great - will go back - great to have specials so the prices do not become out of the world - beautiful grounds and gardens
fantastic hotel ! had a wonderful stay - very relaxing and the food was excellent! Irish breakfast was to die for !
Wonderful inn type hotel and gracious hospitality-great decor in rooms and throughout hotel, very good restaurant with fine fare .convenient location in town , complimentary parking would stay there again Finding the parking lot-- had to ask where it is
the staff were very friendly and helpful The room was very cold and there was no spare blanket in room
Eammon & Mary who own the property were very good hosts and the staff were attentive, food was very good in the restaurant. We were upgraded as our bed was very small and there was no additional cost for this. Rooms could be cleaner, lack of toilet rolls and clean towels could be provided without having to keep asking for them. The hotel could do with a little face uplift as some areas look tired and in need of attention.
the breakfast was excellent.
Gleesons was excellent value for money and the staff were very friendly and welcoming. The only bad point was the noise coming from downstairs, which was caused by the moving of wooden chairs against the stone floors. I would also suggest table cloths would improve the look of the restraunt.
My family's experience at Gleeson's was the quintessential Irish Bed and Breakfast experience that we were all looking for and expecting. Beautiful facility that was enveloped with flowers and foliage; kind and accomodating reception (eventhough they were extremely busy, they made us feel important and invested time and interest in our needs); food was delicious and service by all was phenomenal. Our room was absolutely beautiful and Gleeson's made us feel safe and secure. I would be remiss if I didn't mention the owners/ managers who took the time to talk to three strangers travelling from America. Yes, they were kind and interested in what we had to say, but more importantly - they made us feel as though we were a part of a long lost family - all in one night and half of a morning! None.
My husband and I stayed at Gleeson's for two nights with our young adult daughters. The rooms were clean and comfy. Breakfasts were traditional Irish fare and food was fresh. Location was fabulous as it is located right in the middle of Roscommon town square within walking distance to shopping. We had a fabulous night at Regan's pub just two doors away. Everyone, including the proprietors, were friendly and helpful. I would definitely recommend!
Excellent location in the centre of town, with very good dining and welcoming staff.
Friendly staff, excellent customer service, clean well serviced rooms, excellent value for money. None
The atmosphere of buildings and market square Poor ventilation
The welcoming reception and hospitally. We arrived cold and wet from a late October motorcycle ride through the rain and were greated with a complimentary hot tea and scone and a warm fire in the hearth. Fantastic
Nothing This is a guesthouse. Bearing in mind that we were the only guests and all the other rooms were empty the owner gave us one room which was a dormer room. I could only stand up on one side of the bed.
bed noisy water pump in attic going off ever few minutes. could not sleep
friendliness of all
Friendly helpful staff No
Very comfortable and accomodating. Enjoyable stay. Missed the breakfast but they allowed us to have our breakfast in the cafe ajoining included in the room price which was very nice of them.
The hotel is beautiful, located right in town and the staff were exceptional.
Staff, in particular the receptionist, were excellent, couldn't do enough for us and also remembered names which was a very nice touch! Room was spotless. Hotel is in need of refurbishment, in particular the bedrooms, extremely old fashioned without the old charm feel.
Friendly and helpful staff, good clean rooms, decent food The car park spaces immediately behind the hotel were taken by locals going to the shops leaving us quite a walk with our bags.
Central location, friendly staff but food and drink expensive, but this is now a problem throghout Ireland Usual restaurant and bar not open
Everything was clean & all the facilities worked, the staff were friendly and helpful.
Warm friendly feeling to the hotel, excellent staff, good food. None that come to mind
Nice hotel, friendly staff, big clean room and very centrally located reasonably priced and good food
Breakfast was the only thing I enjoyed Almost everything. Firstly they did not have my booking organized and I had to wait for 30 minutes for them to sort something out. The room was poorly designed and very uncomfortable. For the price of the room, it was way to expensive.
The hotel had no record of my booking which was made through your website but luckily they had a room available
It was suitable for a one night stay as we were going to a party and did not require dinner. The breakfast was not buffet and was nice and hot and it was a very good choice. We were back late and the doors were locked, although it stated 24 hour reception. We had to phone the night number for to get a night porters attention but it would be difficult if you did not have your phone with you.
Front of house ie bar, resturant, reception were good.hotel itself was poor. Overcharged in my opinion
Great breakfast brilliant location
The owner was really friendly, the room was clean and comfortable The price (while cheap for the area) was quite pricey for what you got.
Staff friendly and rooms always clean and neat. Good natured place in a very good location. Bath a little small
The owners were very rude and unfriendly. Very unpleasant stay The rude manager. Lack of duvet in room. Dirty Windows
Used it to stay over after a wedding. breakfast was served up to 11.30am. could lie in a bit longer. no hurry to leave.great parking ground.
The friendliness, the informality and the food.
the outdoor spa was good.view over lough from room was excellent set menu only in main restaurant was expensive. no a la carte menu
Staff were very friendly and in general the food was very good, representing good value for money. the location of the outdoor hot-tub overlooking the lake was great (but it was turned off because it was a windy day!) We got a standard double bed, which I've never got in a hotel before, but it was comfortable. It's more suited to familys than couples - bar & restaurant very 'bright & airy', with no real ambience - though food was good (wine list a bit limited though).
Location, aimiable and efficient staff Bar menu was a little restricted as was "Last orders" for food at 9pm as I did not arrive util after 8.30pm
The access drive could be improved
Excellence of staff, very high standard of cleanliness throughout A bit expensive.
The hotel staff were very nice and helpful throughout the stay. The room was very spacious and very clean. No complaints about this hotel, would have liked to stay an extra day and use their facilities.
deck on to the lake side....drumshanbo and playground location excellent!!
location, facilities, the restaurant was extremely good, staff all very freindly
friendliness, efficiency and cuisine.
The floor staff particularly SEbastian from Poland was great help and friendly as were others. You say the check in was 2pm. We arrived at 4pm and our room was not ready till 5pm. We got a different room than booked. They said chek in is 4pm. Wouldnt let us use the leisure centre on Sunday after we checked out. We specifically asked for a late check out. manager was rude and unfriendly and we felt we were thrown out. Never happened me before as I stay at hotels at least twice per month.