Pros (+) Nice place
Cons (-) The carpet in the room have a lots of stains and the beds are to firm for me
3 stars
The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection
1202 Futurity Drive, Sunland Park, NM 88063, United States
Sunland Park, NM
See location+1 575 332 9200Photos of The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection
Overview
Offering a 24-hour reception, an airport shuttle and an express check-in and check-out feature, The Hotel at Sunland Park Casino Ascend Hotel Collection Member is just a short walk from Western Playland Amusement Park and Sunland Park Racetrack and Casino. It is conveniently located for those wishing to discover the area's attractions.
A dry cleaning service, a concierge and an atm/cash machine are just some of the available services at the hotel. Guests can also enjoy free public parking on site.
Each room is equipped to make guests comfortable and includes a flat-screen TV, a coffee maker and free wireless internet access. All individual bathrooms are equipped with a hair dryer.
Breakfast, lunch and dinner are prepared daily at Ventana’s Bar and Grill, specializing in Mexican and American fare. Each evening, guests are welcome to relax in the lounge bar.
El Paso International Airport is under a 35-minute drive from The Hotel at Sunland Park Casino Ascend Hotel Collection Member. El Paso is within walking distance of the hotel, and local travel information is available at the tour desk.
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Amenities at The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
- Smartphone dock
Accessibility and suitability
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
- Designated smoking area
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Storage available
Bathroom
- Shower
- Bathtub
- Hairdryer
Parking and transportation
- Airport shuttle
- Free parking
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Casino
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Laundry
- Iron and ironing board
Fitness
- Fitness center
Reviews of The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection
8.6
Very good
806 verified ratings
Wonderful
430
Very good
146
Good
90
Okay
38
Fair
44
Mediocre
18
Poor
40
Summary of reviews
Guests say
Guests have expressed significant dissatisfaction with the hotel, citing cleanliness issues such as bugs and dirty floors, as well as poor service from staff. Many reviews mention that the hotel does not meet expectations for its star rating, with some describing it as more suitable for a quick stay rather than a comfortable experience. The location is also a concern for some guests, being far from the city center and difficult to access due to surrounding construction.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.6 out of 10
517 reviews
8.6 out of 10
105 reviews
8.8 out of 10
21 reviews
9.8 out of 10
2 reviews
All reviews
Pros (+) How our room was clean and check in staff was wonderful.
Cons (-) The surrounding construction made it difficult to find.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at the hotel?
The hotel offers breakfast, lunch, and dinner at Ventana’s Bar and Grill, specializing in Mexican and American fare. Guests can also enjoy the lounge bar in the evening.
Is there free parking available at the hotel?
Yes, the hotel provides free public parking on site, ensuring convenience for guests with vehicles.
What can guests expect in terms of room amenities?
Each room is equipped with a flat-screen TV, a coffee maker, and free wireless internet access. Additionally, individual bathrooms are equipped with a hair dryer.
When is the best time to visit the hotel?
The high season is in May, offering a great time to experience the area's attractions. However, the hotel is conveniently located for year-round visits.
How would you describe the hotel's cleanliness and customer service?
Guests have praised the hotel for being clean and peaceful, with friendly and fast customer service. The staff has been described as helpful and accommodating, ensuring a pleasant stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the racetrack and mountains comes highly recommended.
Consider Bringing Your Own Fridge and Microwave
Some guests were disappointed by the lack of a fridge and microwave in the rooms. Consider bringing your own or inquiring about availability before your stay.
Take Advantage of the Free Shuttle
Guests appreciated the convenience of the free shuttle service to the casino. Utilize this service for easy access to the casino and racetrack.
Be Mindful of Noise Levels
Some guests noted that the walls were thin, and noise from neighboring rooms could be heard. Consider packing earplugs if you are a light sleeper.
Check for Special Events
If you prefer a quieter stay, it's advisable to check for any special events or race seasons, as the hotel's proximity to the racetrack may lead to increased activity during these times.
Bring Your Own Toiletries
A few guests mentioned that the provided toiletries were limited. Consider bringing your own to ensure you have everything you need during your stay.
Inquire About Room Maintenance
Some guests encountered maintenance issues such as non-sealing bathtub doors. It's advisable to inquire about the condition of the room before your stay.
Consider Nearby Dining Options
While the hotel offers on-site dining, some guests recommended exploring nearby restaurants for a wider variety of dining choices.
Plan for Breakfast
As breakfast options are limited, plan for breakfast arrangements in advance to avoid disappointment.
Request for Room Amenities
If specific amenities such as hairdryers are missing from your room, don't hesitate to request them from the hotel staff.
Location
1202 Futurity Drive, Sunland Park, NM 88063
What's nearby
- Sunland Park Racetrack and Casino0.5 mi
- Adventure Zone4.2 mi
- Cathedral and Mission of Nuestra Señora de Guadalupe6.4 mi
- Western Playland Amusement Park10.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection
Low season | April |
|---|---|
High season | June |
Average price (weeknight) | $92 |
Average price (weekend night) | $118 |
When to book a room at The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Sunland ParkGood to know
Value for money | 8.6 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | El Paso |
Distance to airport | 10.7 mi |
Everything you need to know for your stay in Sunland Park
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