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quiet, beds were very comfortable Very big. Long walk to the elevators
Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.
Rooms looked fresh & clean and beds were comfortable. Staff was friendly and helpful. Noticed mold on the shower curtain. Menu at the cafe in the lobby was somewhat overpriced.
Good on everytin All good
The clerk was extra friendly which makes you want to stay at the hotel. Price/location was perfect. Breakfast charge added but didn't see anything other than bistro that charges too.
The room itself was excellent and you could easily see it was recently updated. The staff at check in was excellent. We were taking a mid-week trip and comparatively to other rooms in the Dallas/Addison area this room was cheaper than any of the others in the surrounding. The biggest issue we had was that after arriving at the room I went to the restroom and flushed the toilet....it flooded. So within about 15uminutes of being in the room for the night we were having to go down stairs to change rooms because of the issue with the toilet over-flowing. The staff was very apologetic and moved us across the hall to another room...I unlocked the door and the a/c unit was banging and thumping so loud my wife could hear it from the room across the hall. So again I went down stairs and had to change rooms. Again, the staff didn't give me any issues and changed the room without any questions. So as far as what the staff could do given the situation I couldn't have asked for much more. Still an aggravation that when all was said and done I ended up in 3 different rooms.
Beds, shower breakfasts cleanliness
Rooms were clean Staff was friendly and prompt Room linens and equipment seemed old We had breakfast included in our hotel package, all it was: a bagel and orange juice
Location Food wasnt the greatest.
The area for other activities There was no glasses in the room. ..call the front desk..No glasses was ever deliver to the room..I call 2 times. There was no drinking glasses in the room
A great place. The suite is comfortable and the bed is one of the best. The layout is superb.
I booked this stay on Kayak.com. We stayed 3 nights. My visit was a very pleasant one; the staff were very helpful and friendly, rooms were clean, and breakfast was nicely prepared. I even enjoyed the shampoo and conditioner! The hotel was easy to find, and in a very nice area. There are many places to shop and eat close by.
Everything was great! The elevators are extremely slow.
Front desk staff were very welcoming and personable Beds too firm for my liking
I loved the room. Spacious. Separate living and sleeping areas. I didn't know I was going to have a kitchen! The place made me feel like I was at home and the staff made me feel like a king. I was at a conference at a nearby hotel where I would have paid more and gotten less. I will definitely return!
I booked this hotel because of it's great location. It was close to shopping, we went to North Park but Galleria is closer, and great food. There was plenty of room in our two bedroom suite for my daughter, her two friends and another adult. It was very quiet and we would stay again. There was construction going on which limited parking. It was raining and the sidewalk flooded so we had to walk up stairs to avoid where it had flooded.
The location, the friendliness of the staff, the cleanliness, the ample breakfast as well as the size of each unit. The units were also cleaned very fast. We will surely come back again.
Good location, great free breakfast. Kitchen was nice Facilities look worn, needs new carpet. AC was barely adequate, wouldn't handle the cooling if you come and go much. The fold out bed was not comfortable at all.
Your front entrance is very impressive, looks like a big hotel. We weree undeer the impression that we were getting two queen size beds, instead we got two regular beds, and that is not what we are accustomed to sleelping in because we sleep in a king size bed.
The location and value were worth what was lacking. comfortable clean beds. The bathroom had a double door on it that didn't completly close. And the only other complaint was that the walls were super thin. Overall I would stay there again for the value
Great customer service elegant rooms awesome price
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
Decor and pricing was nice Cleaning staff slamming doors while checking rooms in the morning
The room was awesome. The location was excellent. There was only one elevator in the hotel.
The room was nice. They charged my credit card $100.00 for incidentals with out telling me. The refund takes about a week. When I protested they pointed to a little sign on the desk and said it was their policy. That's bullshit. They didn't make up the room till late in the afternoon.
It was clean, the lobby area was nicely updated and comfortable, the location was great. The elevator was broken the whole time we were there, we had some heavy luggage and were put on the 2nd floor, so we had to lug them up and down stairs. The staff didn't seem to care, there was no apology, or offer to help in any way. We had to ask for a 2nd roll of tolet paper, and there were no coffee cups to go with the in-room coffee maker.
The hotel quality was fantastic and the staff was overly friendly!
After a road trip, those beds felt like heaven. The blinds kept the sun away. My nephews loved the pool. It was a great buy and completely worth it. Location was okay.
Horrible customer Horrible customer
The hotel was very modern and clean. The location was excellent for our evening at The Improv. There were many great restaurants to choose from. The surrounding neighborhood was beautiful and safe to run. I found a trail nearby with a park. Not one complaint.
Easy to find in pleasant neighborhood. Check in staff are great: personable, friendly and quick to help. I received the room I wanted and it was very clean, comfortable and quiet. Bistro food was available at 5pm, but I found two very nice steakhouses (yelp $$ & $$$) less than a half mile from the hotel. A 5 mile Yelp search will show you all your favorites are close. and parking is easy. Good TV channel package. The morning offers a clean shower with easily controlled water temp. Plenty of clean towels, good lighting for shaving and a cup of in room starbucks to catchup on the CNBC overnights. All this made possible by a great staff. See you again in 3 months Baa...it was all good
The breakfast was good. The main room and the pool area was well kept. The location is great, close to restaurants and businesses. The room furnishings were very worn. The leather chain in my room had peeling arms and the couch had seen much better days. The bed while comfortable, squeaked every time I moved. The neighbors could be heard walking and talking above my head so if you do decide to stay, request an upper floor.
Good size rooms and the kitchen amenities helped with the late night snacks :) We kept getting lost trying to find our way to the lobby from our rooms..a few more signs around the buildings would be helpful.
The staff was great. My room was comfortable. I will be back! I wish the pool and patio area was upgraded. It looked old and run down. With an updated look and ammenties this could easily be a full 5 star review!
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
Comfortable bed. Left earlier than planned and did not receive a refund.
Large relatively quiet room, comfortable bed. Overall a good value. I was given Handicap room, which I did not need, bathroom vanity was tiny. Hotel hard to find, set back from street and sign hidden by restaurant.
The entire staff made this hotel stay the best one I've experienced in years! From check in, to exchanging my room to a quieter spot (the manager & housekeeper were especially helpful), to check out - every aspect was exemplary. The room was quiet, comfy. The only 'off' thing about this quiet jewel of a business hotel is the location of smoking areas right outside of the side doors. This made the rooms nearest these side doors very noisy due to inconsiderate, late night entries and exits.
when I check in I ask for a room close to the elevators because it is hard for me to walk so the desk clerk put me on the first floor. when I asked him if the room was close and not at the end of the hall he assured me it was but it was next to the end.
I can name a couple of things I liked about this hotel. It was very clean and organized, right when you walk in there are complimentary wine, cookies, and water which is nice! The rooms were very clean and nice. The location of the elevator is right when you turn the corner and I didn't even notice it at first. But I had to look and it was right there behind me... Bummer.
They were so willing to assist with any request I had made. I would stay at this place again if given the chance.
The Hotel was very clean and the staff friendly. The hot tub did not work the first night we were there (it was cold), and the 'heated outdoor pool' was definitely not heated and was freezing. These are the only reasons we came to the hotel.Breakfast was $8.95, it was the same as most 3* free breakfast
Very friendly and helpful staff. Room had a strange smell
They have a clean place with friendly staff.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room was very nice No
Free no-fuss wifi
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
Great comfortable facility with friendly staff at very reasonable prices. Loved everything!
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
The cookie They gave me a dirty room to start and then were rude about it
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
Staff was very friendly and helpful. Loved everything
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
I loved the proximity to all the great shops restaurants, and bars!! Nothing
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
I'd recommend this to anyone
Very clean! Very nice! The food prices were a bit high but very convenient.
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
Very cool area I loved it all
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
Well priced Gym & Pool but no hot tub/ spa/ or sauna