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Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.
quiet, beds were very comfortable Very big. Long walk to the elevators
Rooms looked fresh & clean and beds were comfortable. Staff was friendly and helpful. Noticed mold on the shower curtain. Menu at the cafe in the lobby was somewhat overpriced.
The room itself was excellent and you could easily see it was recently updated. The staff at check in was excellent. We were taking a mid-week trip and comparatively to other rooms in the Dallas/Addison area this room was cheaper than any of the others in the surrounding. The biggest issue we had was that after arriving at the room I went to the restroom and flushed the toilet....it flooded. So within about 15uminutes of being in the room for the night we were having to go down stairs to change rooms because of the issue with the toilet over-flowing. The staff was very apologetic and moved us across the hall to another room...I unlocked the door and the a/c unit was banging and thumping so loud my wife could hear it from the room across the hall. So again I went down stairs and had to change rooms. Again, the staff didn't give me any issues and changed the room without any questions. So as far as what the staff could do given the situation I couldn't have asked for much more. Still an aggravation that when all was said and done I ended up in 3 different rooms.
Beds, shower breakfasts cleanliness
Good on everytin All good
The area for other activities There was no glasses in the room. ..call the front desk..No glasses was ever deliver to the room..I call 2 times. There was no drinking glasses in the room
The clerk was extra friendly which makes you want to stay at the hotel. Price/location was perfect. Breakfast charge added but didn't see anything other than bistro that charges too.
Rooms were clean Staff was friendly and prompt Room linens and equipment seemed old We had breakfast included in our hotel package, all it was: a bagel and orange juice
Location Food wasnt the greatest.
The location and value were worth what was lacking. comfortable clean beds. The bathroom had a double door on it that didn't completly close. And the only other complaint was that the walls were super thin. Overall I would stay there again for the value
Your front entrance is very impressive, looks like a big hotel. We weree undeer the impression that we were getting two queen size beds, instead we got two regular beds, and that is not what we are accustomed to sleelping in because we sleep in a king size bed.
I booked this stay on Kayak.com. We stayed 3 nights. My visit was a very pleasant one; the staff were very helpful and friendly, rooms were clean, and breakfast was nicely prepared. I even enjoyed the shampoo and conditioner! The hotel was easy to find, and in a very nice area. There are many places to shop and eat close by.
Everything was great! The elevators are extremely slow.
A great place. The suite is comfortable and the bed is one of the best. The layout is superb.
Front desk staff were very welcoming and personable Beds too firm for my liking
I booked this hotel because of it's great location. It was close to shopping, we went to North Park but Galleria is closer, and great food. There was plenty of room in our two bedroom suite for my daughter, her two friends and another adult. It was very quiet and we would stay again. There was construction going on which limited parking. It was raining and the sidewalk flooded so we had to walk up stairs to avoid where it had flooded.
I love the look of the room.It's look like and apt lots of room with full size kitchen.And they have excellent breakfast buffet.I love this place and the staff was very friendly too.
It was a winter night and the heater had not been turned on until I arrived. Most of the night the room was very cold and it took over 8 hours for the heater to heat the room. Three story facility with no elevator. I had to carry my luggage to the top floor and had no idea hotels were allowed to have multiple stories with no elevator.
Good location, great free breakfast. Kitchen was nice Facilities look worn, needs new carpet. AC was barely adequate, wouldn't handle the cooling if you come and go much. The fold out bed was not comfortable at all.
I loved the space of the rooms. Nothing
I loved the room. Spacious. Separate living and sleeping areas. I didn't know I was going to have a kitchen! The place made me feel like I was at home and the staff made me feel like a king. I was at a conference at a nearby hotel where I would have paid more and gotten less. I will definitely return!
The location, the friendliness of the staff, the cleanliness, the ample breakfast as well as the size of each unit. The units were also cleaned very fast. We will surely come back again.
Great customer service elegant rooms awesome price
The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
Our son lives nearby & I love that I can walk from this hotel to his apt which is in the Addison "village". There is also a beautiful park that I & my service dog love to walk in. We stayed here when it was the Holiday Inn & everything was clean, well-kept & easy. The change to Radisson has brought renovation & new staff. Let's just say they have a ways to go before it's complete & comparable to the HI days. Short-staffed. The front desk was often un-manned. The once cheerful dining area is now closed. There used to be self serve coffee & water. Not anymore. The once beautiful lobby is now a jumbled mess. One of the two elevators was out of order. The renovations make the hotel look unkept & disorganized. The trash cans outside seemed to always be over-flowing. Their wifi was inadequate. I did use the pool & it was clean & refreshing.
Room was spacious and clean even though it was a bit old. The elevators are old and didn't feel safe.
Customer service and super comfy beds Not sound proof! I could hear toilet seats dropping, guy next door sneezing, toilets flushing and every conversation in the hall way. My apt is way more sound proof.
Holiday inn at tulsa you get free beak fast and the price is the same. Here u pay extra if u want breakfast. Elevators are squeekie. Dint feel safe No complementary breakfast free of charge like others Hollidays inn,
There was a water problem that they thought was originating from our room so they called and woke us up at 1:30 in the morning to have us check, which was understandable. However, we were kept up almost all night with them hooping and hollering about it in the lobby which we could here loudly from our room. They continued to bother us the next day about it even after they found it was not our room. There was also a homeless person asleep in the stairwell inside the building. This made my wife feel very unsafe.
People At the hotel were friendly Sometimes it took awhile for the receptionist to come to the front desk
Decor and pricing was nice Cleaning staff slamming doors while checking rooms in the morning
Easy to find in pleasant neighborhood. Check in staff are great: personable, friendly and quick to help. I received the room I wanted and it was very clean, comfortable and quiet. Bistro food was available at 5pm, but I found two very nice steakhouses (yelp $$ & $$$) less than a half mile from the hotel. A 5 mile Yelp search will show you all your favorites are close. and parking is easy. Good TV channel package. The morning offers a clean shower with easily controlled water temp. Plenty of clean towels, good lighting for shaving and a cup of in room starbucks to catchup on the CNBC overnights. All this made possible by a great staff. See you again in 3 months Baa...it was all good
Horrible customer Horrible customer
The room was nice. They charged my credit card $100.00 for incidentals with out telling me. The refund takes about a week. When I protested they pointed to a little sign on the desk and said it was their policy. That's bullshit. They didn't make up the room till late in the afternoon.
The hotel was very modern and clean. The location was excellent for our evening at The Improv. There were many great restaurants to choose from. The surrounding neighborhood was beautiful and safe to run. I found a trail nearby with a park. Not one complaint.
The room was awesome. The location was excellent. There was only one elevator in the hotel.
It was clean, the lobby area was nicely updated and comfortable, the location was great. The elevator was broken the whole time we were there, we had some heavy luggage and were put on the 2nd floor, so we had to lug them up and down stairs. The staff didn't seem to care, there was no apology, or offer to help in any way. We had to ask for a 2nd roll of tolet paper, and there were no coffee cups to go with the in-room coffee maker.
After a road trip, those beds felt like heaven. The blinds kept the sun away. My nephews loved the pool. It was a great buy and completely worth it. Location was okay.
The hotel quality was fantastic and the staff was overly friendly!
Very nice hotel! Was definitely worth the money for the comfort and cleanliness. Happy customer.
Location was ideal for us. Hotel is ok. Parking was a nightmare at night. Only 2 handicap parking spots close to hotel entrance
Location was good. Parking was good. Room was not good. Lack of amenities. Unclean bath tub, non working main light, non working washroom exhale fan. Won't opt for hayatt again.
They were nice enough to upgrade us when we arrived. Late check out and a nice breakfast. It was a very clean hotel. The bar was great with a nice pool table. Didn't get to the pool but it looked great. Bed was a little hard.
very quiet and very comfortable parking was fairly difficult in the evening
Excellent location for our purposes. Staff was very friendly. Bed was hard. The temperature seemed difficult to regulate.
The lobby smelled clean. Thats it! Small Beds, small rooms, rooms smelled.
Employees were all very friendly and helpful. Thin walls.
One of the the front desk employees her migan was nice and the location is nice and clean They change my reservation from two bed to one bed and my rate from $79 first night to $99 second night also we had no shower towels and kept asking and when they finally brought some the morning we left it was hand towels ....when I complained they drop my second night to $79 in which that what I suppose to be paying
Ice machines were not working on 5 floors, they agreed to bring ice to our room but never came. Room was a bit dated and hotel and room had an unpleasant smell.
Nice bed, and desk to do work. Rooms dated and need remodeling, food is over priced
The room was very nice with a large desk a comfortable chair The toilet kept running all night. The room was arranged so you could only watch TV in bed and the window was blocked by the desk. The refridgerator was barely cold even turned up high
Good size rooms and the kitchen amenities helped with the late night snacks :) We kept getting lost trying to find our way to the lobby from our rooms..a few more signs around the buildings would be helpful.
The breakfast was good. The main room and the pool area was well kept. The location is great, close to restaurants and businesses. The room furnishings were very worn. The leather chain in my room had peeling arms and the couch had seen much better days. The bed while comfortable, squeaked every time I moved. The neighbors could be heard walking and talking above my head so if you do decide to stay, request an upper floor.
The staff was great. My room was comfortable. I will be back! I wish the pool and patio area was upgraded. It looked old and run down. With an updated look and ammenties this could easily be a full 5 star review!
Comfortable bed. Left earlier than planned and did not receive a refund.
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
They were so willing to assist with any request I had made. I would stay at this place again if given the chance.
The room was very nice No
They have a clean place with friendly staff.
Large relatively quiet room, comfortable bed. Overall a good value. I was given Handicap room, which I did not need, bathroom vanity was tiny. Hotel hard to find, set back from street and sign hidden by restaurant.
The Hotel was very clean and the staff friendly. The hot tub did not work the first night we were there (it was cold), and the 'heated outdoor pool' was definitely not heated and was freezing. These are the only reasons we came to the hotel.Breakfast was $8.95, it was the same as most 3* free breakfast
I can name a couple of things I liked about this hotel. It was very clean and organized, right when you walk in there are complimentary wine, cookies, and water which is nice! The rooms were very clean and nice. The location of the elevator is right when you turn the corner and I didn't even notice it at first. But I had to look and it was right there behind me... Bummer.
The staff was extremely polite and helpful. It is not a fault to the hotel but there is a lot of construction on the road immediately outside of the hotel.
when I check in I ask for a room close to the elevators because it is hard for me to walk so the desk clerk put me on the first floor. when I asked him if the room was close and not at the end of the hall he assured me it was but it was next to the end.
The entire staff made this hotel stay the best one I've experienced in years! From check in, to exchanging my room to a quieter spot (the manager & housekeeper were especially helpful), to check out - every aspect was exemplary. The room was quiet, comfy. The only 'off' thing about this quiet jewel of a business hotel is the location of smoking areas right outside of the side doors. This made the rooms nearest these side doors very noisy due to inconsiderate, late night entries and exits.
Very friendly and helpful staff. Room had a strange smell
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Free no-fuss wifi
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
I loved the proximity to all the great shops restaurants, and bars!! Nothing
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
The room was extremely clean, nice and spacious. The bed and couch were comfortable. The bathroom was very clean. The walls are TOO THIN. Neither one of us slept because we could hear EVERY SINGLE WORD of conversation the people staying in the room next to us were saying. They were not shouting, only speaking, and we could hear them. They talked all night long and smoked cigarettes, which we could smell through the adjoining door located at the back of our room. We would have had a perfect stay, but this seriously negated any good experience we may have had. And the hotel charged me an extra $12 from what my original booking was priced at. They did not inform me of this and I had to find out by looking at my bank account and calling them. I received some lame excuse about them having issues with credit card fraud, so they overcharge your card for their safety. She told me after 3-5 business days, my money should come back into my account. Thanks for informing me of this, Hilton. She completed her statement to me with "this is an uncommon hotel practice". Dumbfounded, I ended up thanking her for taking my money and confusing me. Needless to say, I will NOT be returning to this hotel ever again.
The cookie They gave me a dirty room to start and then were rude about it
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
Staff was very friendly and helpful. Loved everything
No wifi available. The bathroom floor was rotting from a leak somewhere. Mystery stains on the walls near the sink.
The check-in clerk was very friendly and helpful.
Was cheap for the area Staff was rude, room was small and outdated.
Nothing with the exception of the nice pillows. First, 3 police were on sight when we arrived so it was sketchy from that point. The roaches came out as soon as we turned the lights out. 4 in the bathroom, 2 dead under the bed and 3 crawling across the ceiling. Also the cable was limited, the majority of our channels were Spanish but shouldve been English(tbs,TNT, ...) The icing on the cake was with the front desk calling my room at 12:45p threatening to call the police if I wasn't out In 10 mins. My family and I planned on staying at this location throughout the end of Hurricane Matthew.