Your front entrance is very impressive, looks like a big hotel. We weree undeer the impression that we were getting two queen size beds, instead we got two regular beds, and that is not what we are accustomed to sleelping in because we sleep in a king size bed.
The location and value were worth what was lacking. comfortable clean beds. The bathroom had a double door on it that didn't completly close. And the only other complaint was that the walls were super thin. Overall I would stay there again for the value
Rooms were clean Staff was friendly and prompt Room linens and equipment seemed old We had breakfast included in our hotel package, all it was: a bagel and orange juice
The clerk was extra friendly which makes you want to stay at the hotel. Price/location was perfect. Breakfast charge added but didn't see anything other than bistro that charges too.
Beds, shower breakfasts cleanliness
Rooms looked fresh & clean and beds were comfortable. Staff was friendly and helpful. Noticed mold on the shower curtain. Menu at the cafe in the lobby was somewhat overpriced.
Location Food wasnt the greatest.
The area for other activities There was no glasses in the room. ..call the front desk..No glasses was ever deliver to the room..I call 2 times. There was no drinking glasses in the room
Good on everytin All good
A great place. The suite is comfortable and the bed is one of the best. The layout is superb.
Front desk staff were very welcoming and personable Beds too firm for my liking
I booked this stay on Kayak.com. We stayed 3 nights. My visit was a very pleasant one; the staff were very helpful and friendly, rooms were clean, and breakfast was nicely prepared. I even enjoyed the shampoo and conditioner! The hotel was easy to find, and in a very nice area. There are many places to shop and eat close by.
Everything was great! The elevators are extremely slow.
The staff was great. My room was comfortable. I will be back! I wish the pool and patio area was upgraded. It looked old and run down. With an updated look and ammenties this could easily be a full 5 star review!
Good size rooms and the kitchen amenities helped with the late night snacks :) We kept getting lost trying to find our way to the lobby from our rooms..a few more signs around the buildings would be helpful.
The breakfast was good. The main room and the pool area was well kept. The location is great, close to restaurants and businesses. The room furnishings were very worn. The leather chain in my room had peeling arms and the couch had seen much better days. The bed while comfortable, squeaked every time I moved. The neighbors could be heard walking and talking above my head so if you do decide to stay, request an upper floor.
The location, the friendliness of the staff, the cleanliness, the ample breakfast as well as the size of each unit. The units were also cleaned very fast. We will surely come back again.
Good location, great free breakfast. Kitchen was nice Facilities look worn, needs new carpet. AC was barely adequate, wouldn't handle the cooling if you come and go much. The fold out bed was not comfortable at all.
I booked this hotel because of it's great location. It was close to shopping, we went to North Park but Galleria is closer, and great food. There was plenty of room in our two bedroom suite for my daughter, her two friends and another adult. It was very quiet and we would stay again. There was construction going on which limited parking. It was raining and the sidewalk flooded so we had to walk up stairs to avoid where it had flooded.
I loved the room. Spacious. Separate living and sleeping areas. I didn't know I was going to have a kitchen! The place made me feel like I was at home and the staff made me feel like a king. I was at a conference at a nearby hotel where I would have paid more and gotten less. I will definitely return!
Easy to find in pleasant neighborhood. Check in staff are great: personable, friendly and quick to help. I received the room I wanted and it was very clean, comfortable and quiet. Bistro food was available at 5pm, but I found two very nice steakhouses (yelp $$ & $$$) less than a half mile from the hotel. A 5 mile Yelp search will show you all your favorites are close. and parking is easy. Good TV channel package. The morning offers a clean shower with easily controlled water temp. Plenty of clean towels, good lighting for shaving and a cup of in room starbucks to catchup on the CNBC overnights. All this made possible by a great staff. See you again in 3 months Baa...it was all good
The room was nice. They charged my credit card $100.00 for incidentals with out telling me. The refund takes about a week. When I protested they pointed to a little sign on the desk and said it was their policy. That's bullshit. They didn't make up the room till late in the afternoon.
After a road trip, those beds felt like heaven. The blinds kept the sun away. My nephews loved the pool. It was a great buy and completely worth it. Location was okay.
The room was awesome. The location was excellent. There was only one elevator in the hotel.
It was clean, the lobby area was nicely updated and comfortable, the location was great. The elevator was broken the whole time we were there, we had some heavy luggage and were put on the 2nd floor, so we had to lug them up and down stairs. The staff didn't seem to care, there was no apology, or offer to help in any way. We had to ask for a 2nd roll of tolet paper, and there were no coffee cups to go with the in-room coffee maker.
The hotel was very modern and clean. The location was excellent for our evening at The Improv. There were many great restaurants to choose from. The surrounding neighborhood was beautiful and safe to run. I found a trail nearby with a park. Not one complaint.
The hotel quality was fantastic and the staff was overly friendly!
Horrible customer Horrible customer
The price that was given online The hotel double charged me, since I have one charge from here with the price quotes from here, and another charge from the hotel itself that was a bit more..
Nothing This was the most disgusting place I have ever stayed in my life. It was dirty, there was a huge hole in the wall, the sink was coming off of the wall, it smelled like 20yrs of cigarette smoke. I wouldn't recommend anyone to stay here.
The room smelled bad. A lot of noise at 2 am. The tv was old and did not work well. Over all not very clean.
Nice modern room. Nice modern and big shower. Nice bath sink area. Big TV. Cable TV. WiFi. Very comfortable bed. 4 pillows. No digital readout for temperature on heater/AC unit. Too expensive.
Large and comfortable bed. Big TV. WiFi. Cable TV. Nice bath and sink area. Lit light switches. Lots of electrical plugs. Old AC unit. Too expensive.
Friendly staff at check in and great ac in room
Cheap and centrally located The ground floor was non smoking but it reeked of cigarette smoke. The emergency exit at the end was propped open.
Is in great location. The smell on the rooms, and lobby. The rooms are dirty, the hotel needs to be remodel and change everything. Nothing in room looks desent and clean, I really didn't wanted to touch anything. Housekeeping need to be improve more, and be professional in wor
Real Good Value for Price
WiFi Large TV Very comfortable bed Nice, modern, large, room Quiet Non-digital temp setting/read-out for AC/Heat unit No HBO Too expensive
Downstairs Bed was way too small, no microwave, no trash cans and no coffee in whole vicinity...but im not picky, they were nice
We got bit by BED BUGS!
Clean and tidy great staff! N/A
Channel selection on tv TV did not work in the first room they assigned to me. Roaches in second room. I had asked for a smoking room, but the third room I was assigned was non-smoking, I had to go outside to smoke.
There was no true if one of the kids stole my credit card and book the room and the car and now I can't get a refund for it, I caught them before they think you going to use it they wouldn't be able to use it anyway I don't know how they thought they woul Would be able to check in I wish you guys had things for like this when there's a special circumstance as this. I read it says it under no conditions we can cancel these which I think is crazy because it's not my fault if somebody took my credit card got
Free breakfast bar was awesome. ...a big plus, with lots of great choices! NO!
AC did not work well ,front desk manager didn't know directions I called lead to us . They were out of coffee for the room . Hotel was old needs to be renovated
very nice room, clean and well furnished, comfortable beds and option of soft or firm pillows, plenty of towels and washrags, everything worked properly, well maintained, great amenities - free breakfast with hot foods and make-your-own waffles no
The rooms are spacious. The treadmill was broken so the only workout equipment was a bicycle. Also there was only a pool and no hottub.
Friendly helpful staff No
Rooms were clean and the breakfast was GREAT! The Best thing about our 4 day stay. Full breakfast every day. Eggs,Sausage or bacon,pastries,juice,waffels,cereal,muffens,coffee. Full $15 iHop breakfast in hotel everyday included. the TV wasn't working. I had to personally get the TV menu to go through the inputs and get it working again. The phone was not working and the wall outlet was half undone, never had a working phone. I booked 2 rooms so a lil discount would of been nice.
The lady at the front desk was the best! Even though the reservation somehow was made for the wrong dates, on a different week, when we showed up she was able to accommodate us. Veyr helpful! No ice machines on each floor...
Location, very quiet, good breakfast Need some updating
This guest did not leave comments about this hotel.
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.
Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
quiet, beds were very comfortable Very big. Long walk to the elevators
The Hotel was very clean and the staff friendly. The hot tub did not work the first night we were there (it was cold), and the 'heated outdoor pool' was definitely not heated and was freezing. These are the only reasons we came to the hotel.Breakfast was $8.95, it was the same as most 3* free breakfast
This guest did not leave comments about this hotel.
They have a clean place with friendly staff.
when I check in I ask for a room close to the elevators because it is hard for me to walk so the desk clerk put me on the first floor. when I asked him if the room was close and not at the end of the hall he assured me it was but it was next to the end.
Large relatively quiet room, comfortable bed. Overall a good value. I was given Handicap room, which I did not need, bathroom vanity was tiny. Hotel hard to find, set back from street and sign hidden by restaurant.
I can name a couple of things I liked about this hotel. It was very clean and organized, right when you walk in there are complimentary wine, cookies, and water which is nice! The rooms were very clean and nice. The location of the elevator is right when you turn the corner and I didn't even notice it at first. But I had to look and it was right there behind me... Bummer.
Very friendly and helpful staff. Room had a strange smell
This guest did not leave comments about this hotel.
The room was very nice No
The entire staff made this hotel stay the best one I've experienced in years! From check in, to exchanging my room to a quieter spot (the manager & housekeeper were especially helpful), to check out - every aspect was exemplary. The room was quiet, comfy. The only 'off' thing about this quiet jewel of a business hotel is the location of smoking areas right outside of the side doors. This made the rooms nearest these side doors very noisy due to inconsiderate, late night entries and exits.
This guest did not leave comments about this hotel.
They were so willing to assist with any request I had made. I would stay at this place again if given the chance.
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
Comfortable bed. Left earlier than planned and did not receive a refund.
The place was nearly empty...which is also a little creepy. The guy at the front desk was friendly and efficient. It's easy to tell this was formerly a smokers hotel. Due to my back issues, I had to sleep on the floor. When I woke up I felt like I'd spent the night at a nightclub that was full of smokers. My sinuses burned and my sense of smell was out of whack for a couple days after. There were a handful of trash cans in the lobby catching leaks while it was raining. The WiFi was strong but didn't take traffic the whole time we were there.
staff very good VERY VERY DIRTY IN FRONT ENTRANCE THE HALLWAY VERY DARK LOOKING. NEED TO BE BRIGHTS NO MICOWAVE
While the beds and the bathroom were clean, the carpets were old and dirty. Some sort of headache-inducing deodorizer had been sprayed in the room. The corridors were dirty and dimly lit. The airconditioner made more noise than a diesel engine. There was no Wi-Fi (I was told that they were changing providers, and that I could try to "steal" a connection to a neighboring hotel's network).
The building is in disrepair. I had wall paper pealing throughout the room, water damage that was not taken care of as mold growing on the ceiling as a result. People who would smoke outside, their smoke would ventilate into the room.
the hallways on the 2nd level were very hot - the road sign was covered by tree limbs - very hard to see even on the other side of the expressway. i was charged for 4 adults when i only had 2 adults and 2 children ages 5 and 3. when asked about this they said that they would not have charged that but would do nothing about it. i did not notice this charge until i was checking into the hotel. maybe you can do something about this charge?
Rooms very clean and even through a renovation process they have done a great job of meeting all of our needs!
there were ants in the hotel room, on the soap on the t.v the wifi wasn't working 90 percent of the time. very dark and gloomy hotel.
This hotel is in a great location in Richardson, however if you stay less than 7 days you will not receive any services offered at other hotels. No linen service, no vacuuming, no trash pickup. Although the vacuums and carts were spotted in the hallways, I don't think they get used. The entrys and stairs were never vacuumed or cleaned in my 4 day stay. Trash was piled on trash cans for a full day before it was removed. The rooms are nice sized and well planned with kitchenettes and full bath - but a clean/vacuumed room would add a nice touch.
Booked a king size suite. Checked in with the front office. When I arrived at room, discovered 2 full/queen beds. I called front desk and they said no king size suites were available but the 2 beds were an upgrade. Could not get remote to turn on TV so called the front desk 3 different times the next hour but phone just rang and tang. Finally discovered remote did not work so had to use controls on the TV itself.
Centrally located, clean, helpful staff, continental breakfast (not on weekends).
This hotel room size was okay, however, if you're staying more than one day, pack your own towels. There was a charge per person to replace towels beyond one day. This is unsat!! What is really the problem with supply linen and towels.
Initially it wasn't easy to locate, as it is behind Wendy's on E. Campbell. But its location was a prime draw because it's away from the Central Expressway traffic noise and was nice and quiet. The room was very nice. It wasn't well stocked with toiletries (had to wash our hair with the supplied packet of dish soap the first night), and there was no back-up roll of toilet paper. The night clerk searched everywhere for additional rolls but was only able to find a half-roll and a box of tissue. That didn't really bother me. Honestly, even though it's a place without daily maid service, we liked that. It allowed us to feel more like it was our 'home away from home.' Who needs clean sheets every day? More towels would have been nice, but the trade-off of such a nice room at a good value was worth it. We will stay there again.
I won't stay here again. Taking the hotel off my options for this trip next year. There is 'stuff' on the picture frames, stains on the curtains, no hangers, a phone without digits or buttons and doesn't work plus the bed is like lying on the floor. There are exposed nail holes in the walls (as if they just didn't feel like filling them when they removed artwork). Paper thin walls allowed me to arise with the baby next door. 1 treadmill in the fitness room (which I should have checked before booking) and as a runner, that is a huge feature for me. While it is a less expensive hotel, I've stayed in Homesteads in Austin for the same price and were absolutely happy, I've also staying in Homestead in a different part of Dallas for the same price and was extremely pleased with their accommodations.
The hotel was exactly what I needed & wanted,nothing to expensive & fancy it served my needs perfectly.The location was perfect only about 15 or 20 minutes to my son's house.Good location for reaching the expressways to get anywhere you needed to be.I certainly would stay with them again.
My family and I stayed at this hotel and would recommend to anyone with children. The staff went out of their way to make us feel comfortable. The day we arrived it rained so the city closed the pool. BIG dissappointment for our three boys. The day clerk made arrangments at another hotel across the street for us to swim in their pool. Had a great time and would definitely stay there again.
We stayed at this hotel for 10 nights during our relocation to Dallas, primarily due to price and location. We were somewhat hesitant to stay there. However, we found the hotel to be clean and well cared for, and we found the staff to be polite and very helpful. We were surprisingly pleased with our overall stay, and will stay there again during our transition. It is not a luxury property, but it is very good value for the price.
A very central location, right off the main highway. The room was clean with the exception of the curtains that have seen better days. I do not spend much time in the room so for my needs of a secure, clean, well priced room is critical it was just right. About the only complaint I would have is that they would start vacuming the hallway at nine in the morning, not allowing for extended sleep if out on the town the night before. No hallway vacuming till at least ten in the morning should be allowed.There was a pool and a very nice lobby with breakfast items. I was very pleased with the front desk service and the whole stay. When visiting this area of Dallas I will stay again if the price remains competative.
Phone filthy. Sink dirty and horrible stench. Towel bar falling off of wall. Bed frame full of dust & dirt. Coffee pot in room dirty. No decaf coffee available this time. (3rd stay here) Reduced breakfast offerings. Smoke alarm expired 2005. Smoke alarm not connected to network cable. Bath tub drain stopper broken. Phone message system not working. Local phone book 4 years out of date. No wash cloths in room but front desk brought some. This is the 3rd time we have stayed here and there have been problems each time but this was the worst.
Well priced Gym & Pool but no hot tub/ spa/ or sauna
Very clean! Very nice! The food prices were a bit high but very convenient.
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
I'd recommend this to anyone
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
Very cool area I loved it all
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
price no shampoo in bathroom. breakfast was only coffee, oatmeal, and muffins.
The Staff Nothing
Clean rooms great breakfast free parking friendly staff Mo
Staff extremely helpful. They cater to your needs. Even while training!
location Staff Wish I could stay longer
The front desk reps are really nice and very helpful. The room is a fairly nice size and I was able to keep the same room on my second reservation. The plumbing, but someone came and fixed that up immediately. Still don't like the sofa staring at the bed.
The small and low price for the service was what you paid for. Pool was closed for the season while I was there. Elevator malfuncted forcing us to take the stairs sometimes. 1st room wasn't made right upon checking in. ( arrived at 4 check in was at 3 )
Location Customer service was horrible Insensitivity to those with disabilities Stayed a whole month with no room service No toilet paper Never any clean towels or sheets Trash piled high in hallway
The location right near i635
The location My lamps didn't work except for one. Told front desk but it never got fixed and I was there 5 days. Also my air conditioner didn't work that well kept it on 60/cool and it was never cool In the room.
Friendly employees clean spacious rooms. Overrall a great experience