Zest Jemursari by Swiss-Belhotel International

The hotel ensures daily housekeeping, professional cleaning, and disinfection of high-touch surfaces to maintain a clean and comfortable environment for guests.

Some guests have mentioned maintenance issues, such as air conditioning and bathroom exhaust problems, as well as occasional cigarette odor on non-smoking floors. However, the staff is responsive to addressing these concerns.

Guests have praised the comfortable beds, ensuring a good night's sleep during their stay.

The hotel offers free parking for the convenience of guests, although some visitors have mentioned limited parking space as a minor drawback.

Guests have appreciated the good breakfast choices and delicious meals, although some have suggested room for improvement in breakfast options and the availability of water heaters in the rooms.

Guests staying on higher floors reported fewer maintenance issues and a quieter environment, making for a more comfortable stay.

Rooms with a city view were highly recommended by guests for a more pleasant and scenic experience.

Some guests suggested checking room amenities upon arrival to ensure that all necessary items, such as mineral water bottles, are provided.

A few guests encountered maintenance issues, such as non-functioning air conditioning and exhaust fans. It may be helpful to inquire about these before booking.

If you notice any room repairs needed, such as wall paint or bathroom devices, consider informing the staff to address these issues promptly.

The hotel's strategic location makes it convenient for exploring nearby attractions, including Royal Plaza Surabaya, Mpu Tantular Museum, and Surabaya Zoo, all within a few miles.

Some guests noted that the hotel's amenities for ladies, such as hairbrushes and nail cutters, were not provided. Consider bringing your own if needed.

If you plan to park at the hotel, be prepared to carry your bags to the reception area using stairs, as the parking area is located downstairs.

While some guests found the breakfast options delicious, others suggested that the variety could be improved. It may be helpful to set expectations accordingly.

A few guests mentioned a smoke smell in the room, which dissipated after the air conditioning was turned on. If sensitive to smoke, it's advisable to be mindful of this possibility.