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Good large room recently upgraded Terrible food and ongoing renovation work in Public areas very poor reception area
My room had been refurbished to a high standard so I appreciated this comfort. The lobby and public areas of the hotel need to have similar refurbishment as they look down at heel. There was no proper alternative to a cooked breakfast.
rooms are a little bit small
Everything. The staff were courteous, friendly, extremely helpful and spoke excellent English. The breakfast choice was very good and in my opinion, catered to all tastes. I was allocated one of the re-furbished rooms which was warm and very comfortable and had a view towards the Sava River. The location was in walking distance of an excellent pedestrian mall lined with boutique shops. A short taxi ride takes you to Usce shopping center which is clean and modern. Cheaper shops are to be found in sidestreets and all are well stocked. Although only spending 4 days in the hotel, I felt a twinge of sadness at having to continue on my journey as I had immensely enjoyed my stay. In my opinion, some of the views on the hotel website were unfairly negative.
Location and staff Small room
Great location in the centre of the town. A bit run-down but very quaint and endearing, with beautiful stained glass windows and murals. Free wireless internet a bonus. Breakfast was perfectly fine. Staff tended to be a bit brusque but I suspect this is partly the Serbian way - they were always responsive to my requests however. I would be happy to stay there again No gym or pool
Hotel location communist era service; communist era food.
Staff were very friendly and ready to help over and above their call of duty. Food was excellent and quantity of food was more than enough. There was no way downstairs from the First floor to the reception are due to ongoing renovations.
A very traditional eastern European feel, and it is very centrally located in Belgrade - easy access to everything.
Room was good, building very interesting. The bed was extremely comfortable. Wireless internet the fastest we have experienced anywhere. 1. They really should sort out their non smoking floors and policy. 2. Tourists may like to drink tea. It does not mean they are sick. They would like to have tea made from hot hot hot water and nice good brew. It seems a difficult thing to acquire. 3. At payment stage there was an issue with booking.com rate. Apparently they renovated the rooms and felt they should charge more. This is another thing that must be sorted out before it is a grand hotel that it should be.
location, view from the room, wifi (and it was working well), atmosphere of the hotel. Room was smaller than I expected. Shower but no bathtub. renovation still going on. reception is hidden. lower staircase is a maze. Hope that renovation is finished soon!
Delightful hotel with extremely clean and modern facilities. Superb restaurant with complete and colorful breakfast as well as excellent restaurant with elegant wine selection. Its best point is certainly the Spa, managed by efficient and well trained staff. Definitely, a place to go back in future occasions. Nothing at all. The whole stay was a pleasant experience from beginning to end.
I liked the design of the bathroom mostly, the room needs perhaps a more personal touch of warmth.
very pleasant stuff, great breakfast, the best location The hotel is new so they should take more attention on what a guest needs in a room, like a spoon, knife, something to open a coke with etc. And they should put more drinks in minibar.
New furniture, TV-Channels Room close to Discotheque = noice, Shower wather not hot enough at 5h30AM
Location is good, right in the central street, 20 min from center Single room is a prison. Small with a short and narrow bed in the center of a room (at least to bring it to the wall, for safety, not to fall down:) and with TV aside. Breakfast is poor. Last time i stayed in Crystal - much better at the same price.
This will be a very good choice for poeple who want enjoy this beatiful city: big rooms, helpful staff, the location is excellent, just next to the pedestrian area in the city centre. And a nice design.
Great location; good value; brilliant staff; comfortable, clean and stylish room; restaurant food fantastic and reasonably priced. If you visit Belgrade - stay here. A bath would have been good - in our particular room we only had a shower.
Kind and helpfull staff. Nice rooms. Great showers. Absence of free internet-terminal. No swimmingpool.
Excellent location. Very friendly staff. The glass bathroom door was cracked. The odour from the bathroom was not nice.
Reception (temporary, but could be better.
just down town !
The only thing great about this hotel is its location - when you step out of the hotel you find yourself on the main bulevard. There is nothing to like about this Hotel. Bathroom was full of mould, water from the pipe was yellow, stuff poorly speaks any other language than serbian and really unfriendly, you have to pay for the "secured" garage" just to find you car scratched the other day. The price for the room is extremely overvalued.
Hotel is located in the center of the Belgrade, great position for discovering the city. Unfortunatley hotel does not deserve 4 stars, the rooms are big, but the furniture is outdated. Rooms have air conditioning, but they should be renewed. Also breakfast would deserve more three stars than four. The staff is friendly but I would expect better rooms for the rank of a hotel although I must addmit that the price of the room reflects the quality. I would estimate it to 3 stars or less.
Best lacation and reasonable price other things are normal standard
location, something traditional
Nice design of the room & bathroom, very clean, located on the main shopping street (but no street noise in the room due to good isolation), mostly surprised my the good quality, service and atmosphere in the restaurant / wine-bar - with live-music, all was excellent. I had a problem switching on the TV, but was too tired to ask for assistance and chose to go to sleep in the comfortable bed instead :-)
it was modern and design hotel. Room was big and new. WC with Shower ist big as well. So we like too much and relaxed an that weekend. we will stay again there. It is in the heart of belgrad centar, so we were very close to the shopping, restaurants, cafes, bars, and diskos area. it directly ont TRG Republica. Breakfast-Buffet was wonderful and perfect! No Wi-Fi in the Room, and No Wi-Fi in the Lobby, just in the Restaurant from Hotel was Wi-Fi there, and it was for free as well.
Location and cleanliness of the room Restaurant and front desk people sometime were unkind
Very clean hotel, the newst in the city I think, only 4 months open. Perfect location and very good breakfast. The staff were very pleasant and helpful Problem with the tv
Ideal location. Great service. Exceptionally clean Some problems with the working of the TV
Location in the hart of old part of Belgrade where you have pedestrians under you eye walking in the shops arround the area and only 10min walk to the castles. Great ambience. Spa and pool would be the ultimate desire of a demanding person :)
everything no parking for my car, had to park on the street.. But since I arrived at 2200 and left at 7 in the morning I had no bigger problems... would like to stay a longer period next time
Clean, refurbished rooms and friendly, helpful staff. Excellent restaurant. Great value for money.
The hotel is close to main street of Belgrade ans from Sava
The hotel is nice very close to the train station, breackfast is good and consistent. Belgrad is a very nice city with a good night life, you can go by foot from the hotel to the city center in about 15-20 min
It was very close to the train station and was within walking distance of the markets & the main tourist attractions. It was clean and comfortable.
very near train station; (nice) UPhill walk into the old town not many restaurants close by
Good hotel - ideal location if arriving by public transport. Location opposite the Railway Station not to everybody's taste, but perfectly safe and good hub for public transport. Large, clean room. Breakfast very adequate. We did not use the parking, but it looked very secure if required. Reception staff very helpful and English speaking
all is very good, just one + is very thin walls:(
Free tour Cheap public transport Nice and helpful people Privet transportion are expensive from the airport
The location is very convenient, close to public transportation means.
Perfect position in town Room clean but really to small
Staff is extremely friendly and helpfull !!!!!! We very very enjoy! We will come back to this hotel! Nothing
The hotel is in the new Belgrade, and it is very appropriate for business trips. Staff is kind, and rooms are nice and cosy. Breakfast is very good. Parking available for free in front of the hotel. Fitness center during the weekend is opening at 9am and is closing at 6pm.
friendly, helpful staff
Staff, particularly in the restaurant, very nice and prepared to suggest.
Excellent location, easy to access. Right on the Belgrade-Zagreb highway. Good & safe parking. Friendly staff, smooth service. Great breakfast.
Location. At the reception thay had hard time finding my reservetion!
Friendly staff, good rooms, clean hotel.
We enjoyed our stay at the in Hotel. It is well located. The breakfast was included in the price and was very good. The staff were friendly and helpful.
Room was small and modern, but extremely well designed so that it had all that it needed. Bed, bed linens and pillows very comfortable. Bathroom well designed. Extremely clean. Staff went out of their way to be helpful. Complimentary breakfast was slightly different each morning and done very well to suit the tastes of traveller's from various countries.
Clean, comfort, new, good breakfast Breakfast starts at 6am and if you are in a hurry pay attention that the workers only arrive at 6... you wont have it ready before 6:30...
Good internet connections, option to scan/print at business center. Good breakfast.
We previously stayed at a hotel that was pricier. For this hotel, given the overall qualities (cleanliness, location, etc.), this was an excellent choice and exceeded expectations. It looks run down from the outside, but to me that was irrelevant. For some, how it looks from the outside may be a factor.
my credit card was charged before the check out
The rooms were well decorated and modern. The hotel is situated pretty close to the center. The staff was very helpful and friendly.
The Staff was great! They were able to turn several unfortunate situations into a positive experience for my friend and I. Window coverings would have been a good addition.
The design of the design hotel was such, that it was always dark, not enough light to work in the room, definetly not a business hotel. Which wasn't stated anywhere on your site.
Welcoming staff, fantastic rooms, very organised and efficient . Located near to bus station and train station. Half board comes as part of the rate but wasted as we only eat there a few times. (but still a good rate for where we were)
rooms have all amenities rooms are spacious staff is very friendly and helpful location is not really that great. internet service is free but with a lot of problems breakfast variety weak but ok for the value
musak in the breakfast room
One of the best hotel I ever stayed in! Beside the fact that they have dinner included (and pretty large menu!) and the fact that they really offer unlimited free international phone calls (I think not in all rooms), they washed my car for free!!! Absolutely amazing! Nothing at all! Breakfast was fabulous! Very easy to get to the highway (E 70/75) and near the railway station. A big plus for Belgrade, Serbia and Eastern Europe in general.
Staff was very friendly and helpful, they even washed my car while parked in their lot. The food at the dinner buffet was the same every night, not very exciting and not very fresh. But it was useful for a quick bite if we had been out and about all day.
the closenes to the centr the shaking of the hotel by the public transport
Very good breakfasts. Friendly and helpful staff who spoke English to a good standard. Room ok if a little small with a useful kettle and fridge . Small bathroom, nicely tiled in mosaic, but too small for a bath. Turn down service was an unexpected bonus. Location not great, ok during day to walk around the area but felt unsafe at night. Hotel is by a busy road next to the bus and railway station meant the room was often noisy, especially at night when we needed the window open for fresh air due to the poor air con. Hotel was expensive - this probably due to higher room rates as we stayed during Eurovision week when all hotels were fully booked.