Services and conveniences
Health and safety
Accessibility and suitability
Media and entertainment
Pool and spa
Parking and transportation
AC stopped working in middle of the night. We alerted staff the next day and the t was fixed while we were away. We never had hot water at the bathroom sink. In fairness, we never notified the staff about the problem.
Booked this for NYE, our first time in Sydney, Australia, at that. Paid a hefty AUD3000 given the holiday and received a rude response with no explanation on the first night from housekeeping when I requested for bedroom slippers. Was told they ran out but reception managed to produce 2 pairs the next morning for me (reception was actually quite helpful). Used, empty glasses, utensils were left on the table after beds were made up and towels were replaced. Room was clearly not vacuumed nor cleaned as the carpet still had some pieces of paper on the floor. Moulting towels with lint sticking to the body upon use, which meant having to take a bath again to remove them. Being an Accor member and having used Novotel around the world on various travels, my family was placed on the lowest floor with the cabin crew of various airlines. Noise could be heard outside. Black out blinds were not noticeable and woke up to the bright light. Refill of water bottles inconsistent - only done on 1 out of 4 days and even after having asked 3x on the same day for a refill, was told - "that's not our department" - and so the water never arrived. Attempted many times to re-stock water in the lobby but it was always empty and finished. For AUD3,000, it was a total rip-off and after having transferred to Westin Sydney with my SPG-Marriott points and getting the best room ever and satisfactory service for another 3 nights, Novotel Sydney has made me re-evaluate and think whether I should still continue using them when I travel.
Shouldn't have to pay for internet access or parking.
When I arrived and walked into my room, it smelled horrendous. Then walking into the bathroom their was some object of grossness in the shower. We called immediately and transfered to another room that was ok, but still had an odd odor. Then later in the evening, when coming back from dinner their was puke in 2 of the 4 elevators just sitting there. The front desk was informed, but really didnt act on it. I had to ride up to my floor with puke on the ground cause the other 2 elevators were taking too long. I spent 475 dollars for the one night.....I was extremely disappointed. Didnt even bother to try and get a refund.
|Check in anytime after 2:00 PM, check out anytime before 11:00 AM|
|Cancellation/prepayment policies vary by room type and provider.|
Novotel Sydney on Darling Harbour is located at 100 Murray Street in Sydney CBD, 0.7 miles from the center of Sydney. Darling Harbour is the closest landmark to Novotel Sydney on Darling Harbour.
Check-in time is 2:00 PM and check-out time is 11:00 AM at Novotel Sydney on Darling Harbour.
Yes, Novotel Sydney on Darling Harbour offers free Wi-Fi.
No, Novotel Sydney on Darling Harbour does not offer free parking.
No, Novotel Sydney on Darling Harbour does not offer free airport shuttle service.
Novotel Sydney on Darling Harbour is 4.8 miles from Sydney Kingsford Smith. Novotel Sydney on Darling Harbour is 82.9 miles from Newcastle Williamtown.
Yes, Novotel Sydney on Darling Harbour has a pool onsite.