Guam Plaza Resort & Spa

Toilet in room too small

What I like the property is that the staffs are accommodating whenever I have questions and requests. The place was peaceful and cozy to sleep in. Beds were kind of a little too high for me but it was still comfortable to sleep in.

I wish there was a microwave in our room. And also I hope that the hotel updates their TV, I was hoping that it was a smart TV where we could log in on our Netflix or Youtube so we can watch during our stay. I also wish that there was a bidet for when using the toilet.

Room housekeeping was excellent except on one day. Front desk staff was pleasant and courteous. Had problems connecting to WiFiand front desk assisted me. Had other small issues which was handled very quickly, professionally, and to my satisfaction.. Can enter the hotel through the stores which makes it conveneient. Great location near beach and shops. Would recommend this hotel.

One day, my room was not cleaned. Apparently house keepers are assigned to a room and on that particular day, she was on a differnet floor getting rooms prepared for a large group of tourist that by the time she came to my floor, it was late in the afternoon and I wanted to rest so I told her it was ok and to just give me fresh towels. I believe that they need to review their internal housekeeping rules and have those who are free to assist others who need help. Overall my room was serviced well. The hallways had a funny smell. It looked like the hallway was just panted so that might be what the smell was. The carpets in the hall way was very dated and worn. Lighting in bathroom was low so putting on makeup was difficult. The tile against the bathtub had a different level than the tile throughout and I found my self stubbing my toes several times until I got use to it It would be nice if a line would be present at front desk so guest would not be standing so close to you while being assisted. Privacy is important to me especially when my credit card and personal info is exposed.