Cons: No pick point on airport and no reminder to guide people what to do upon arrival. Expect a counter or at least an instruction sign in airport!
Feb 4 2017
Pros: The vehicle was comfortable to drive.
Cons: Cockroaches in the vehicle.
Mar 3 2017
Excellent value, price, services, especially for l
Pros: Great accommodations, price and service.
Aug 22 2016
Cons: i had confirmation# flying into Guam long distance from Hawaii so tired and jumped on a taxi to pick up my rental just to be told that no car available.
I am a regular customer always getting my renatal from Payless whenever I am on my own travel plans.
Aug 25 2016
Pros: the car was reasonably priced and the staff was helpful
Cons: we reserved the vehicle for 9 am pickup, but when we arrived, were informed that there was nothing available until noon. we were also told we were not the only reservation that morning that wasn't able to be filled until a later time than requested
Sep 11 2016
Cons: Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
Nov 20 2016
Local Number Not Provided in Reservation Email
Pros: People were friendly and fast (once I hunted them down).
Cons: No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
Dec 15 2016
Cons: The car was extremely old and dirty. The worst I have ever rented.
Feb 8 2017
Always the best service
Pros: Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
Mar 8 2017
Good clean car, but not was originally ordered.
Pros: Quick service, no wait, clean car and courteous staff
Cons: Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.