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Comfort, peace,friendly staff, great breakfast, good location - 5 stars for the value for money N/A
Could not close bathroom door while sitting on commode. Very shoddy room. No vent fan in bathroom. Rambunctious children milling about. Very very poor for over $200.00 per night.
Quiet Old. Falling apart.
I liked the bed itself. It was good for sleeping. The front desk was a mess. 4 people working it, but still a line of 5 people. I asked for another night in my room and was told there was no way. I asked for a room with a good view and a balcony. I got a view. And a balcony. FACING A TREE AND THEIR MAIN ENTRANCE WITH THE PARKING LOT TO THE SIDE. How romantic....
We loved the ocean view and the rooms were nice despite the size. Everything was clean. As many others have said, the walk to the beach is a jaunt and the weekend we were visiting there had recently been a storm so the walkway was flooded with two plus feet of water. The beach itself was not altogether delightful- run down and dirty. We spent the weekend at the pool which felt very small and overcrowded. At the snack at we purchased a refillable cup only the find after drinking that there were ants in the soda line so our cup was full of dead and dying ants. Our purchase was not refunded.
Very friendly and accomodating staff. Loved it.
well placed for our beach holiday with plenty of sunbeds around pool area. Rustys restaurant very good. Upgraded to an ocean view which was great. Thought the Sunlongers/sunshades on the huge private beach should be complimentary to guests !
Excellent service, clean rooms, friendly staff, use pool all night (that's a big plus), resort-like hotel Nothing bad at all. Book with confidence, I so would stay at this relaxing hotel. (I guarantee you you won't find a better one around.
Nice beach front location Rooms were dated. We had a view of the roof and building across from that which wasn't part of our beach get away plans.
Very comfortable, clean, excellent friendly and helpful staff We've stayed many places, and this was truly the best in terms of comfort, cleanliness, and staff service.
Friendly and very helpful staff. The pool was too crowded and some guests were allowed to place towels on the beds to keep them reserved and didnt show up the whole day at times. THis should not have been allowed by staff.
We had an amazing stay at the Sheraton Sand Key. I was notified via text to check in early and request any preferences for our room. I was given an easy access room on a quiet floor and a ton of extra pillows, as I requested them because I am pregnant. The staff was super accommodating right from the beginning! The room we stayed in was updated, clean, and had a great shower. The resort is beautiful with the option of the pool and the beach available. My husband and I just pulled pool chairs out onto the sand past the volleyball courts and it was peaceful and quiet, and very relaxing! The beach is beautiful to swim, and walk along for sunsets. The food at the hotel is great too! A great place for families and couples alike, hard to find! i highly recommend!!!
Excellent pool and beach Bathrooms are on the small side
Enjoyed the location - Easy access to the beach, umbrellas and padded lounge chairs available for $25.00/day. We saw beautiful sea life (starfish, a baby octopus!, dolphins, pelicans, live shell dwellers) but no jellyfish and no sharks at all while we were there. Debbie, our Beach Concierge, brought us great sandwiches made upon order by the hotel chef for $10.00 each and she told us stories, answered all of our questions about the hotel and the area, helped us celebrate our 25th Wedding Anniversary -- She Was Wonderful! The hotel is clean and the staff was very accommodating. We had a wonderful experience. Our room had a partial view of the beach and it overlooked the tennis courts. It wasn't ideal but it was nice. Our room smelled a little musty and it was located near the laundry/vending/ice machines which were all very noisy and used frequently. There was about half an inch of space at the bottom of our door to the hallway so we heard all of the noises from the hallway very easily. The room was a typical hotel room but the bed was very comfortable. And it's nothing that the hotel can control but the municipal water there is very soft and it feels like you're still soapy even though you're clean so it takes some adjustment to get used to.
Great hotel and staff! everyone very helpful. excellent location for everything very close to town and the beach was right across the street. only thing we didn't like was the breakfast not enough protein choices almost everything was very high in carbs but everything else was great
The room was clean, updated, and spacious. The balcony overlooked the harbor and view was great. Each morning we enjoyed the continental breakfast before we walked across the street to the beach
Excellent food! Pool was not overcrowded, even on a holiday weekend. We were able to find a chair, no matter the time of day. Beautiful hotel. Friendly, gracious staff. Beds were comfy and we had more than enough pillows. Technically, the beach is across the street. But we had great views of the beach and the harbor, especially from the upper floors.
the facility was amazing and so was the pool the sheets were not changed in our hotel in 10 days. the hotel doenst have its own housekeeping staff it looks like. every day was a different maid.
Staff excellent!!!! Fixed my problem with a bonus. Love those guys at the Hyatt...Worth every pretty penny! My reservation from Bookit.com did not arrive in time for my arrival. I waited in embarrassment for 45 min while trying to solve the problem over the phone. The manager took care of the problem later. I will never book a res with Bookit.com again!!!
Beds were too firm Pillow were uncomfortable
Pool view of ocean. Loud construction noise outside room starting at 730 am. Not worth $400/night to have to put up with that. No bar/lounge.
My room was more than satisfactory, boasting incredible water views from every angle of the large balcony. Inside the room, I felt surrounded by elegance from the crisp white linens on the large king sized bed to the high end furniture choices used to compliment the large kitchenette. The bathroom was luxurious and spacious, perfect for relaxation after a long day on the adjacent white sand beaches. The staff, particularly my wait staff at Shor; Aki and Nate, as well as my bartender, Krystin; made me feel right at home as if I had known them for a lifetime. With their pleasant welcome and eagerness to make my vacation as enjoyable as possible, it was easy to see why this resort is so highly rated. I will most definitely arrange for another stay soon to revisit this beautiful resort and its amazing staff and will be sure to recommend the Hyatt Regency in the future.
We loved the room and view of the pool deck. The location is adjacent to a pristine beach, the beach walk and not far from shopping, dining and transportation. My wife got a shell massage at the Sandiva Spa, which she said was very nice and worth the expense. Our ice maker in our fridge didn't work, but the staff was helpful, fixed it quickly and brought us a bag of ice. The hotel dining was also very good. There were plenty of options, local flavors and the food was delicious. There was nothing, that I noticed or experienced, that detracted from our short vacation. It's an upscale resort in a resort town. So the hallway carpeting is worn and wrinkling, and there are nicks and scuffs here and there. If you're the type of person for whom perfection is your expectation, then stop here. You're better off building your own perfect resort from scratch. Save this one for the rest of us.
The location was great The cleanliness of the bathroom was very unsatisfactory. Our towels had body hair in them and the shower was disgusting and have no water pressuse at all. The bed was very worn and had a huge slump in the middle of the mattress, we only slept 3 hours in total. When we approached management they were rude and disconcerted. We will not be visiting this hotel again.
Close to the beach. Easily accessible. Beds were not very comfortable. Air conditioning unit was extremely loud and walls were so thin we could hear the people in adjacent rooms talking.
Extremely noisy. Beds are hard as a rock. If you want any sleep at all, stay somewhere else.
I loved how close it was to the beach and fishing. There were bars near by, and a good crud of people. I did see nor run into ant A holes. The beach is perfect. I only paid $80 per night but this was in oct not the middle of summer. I'm sure the hotel coast way more any other time. The hotel was old/ extremely out of date. The only new thing was the tv.
The location is good but this hotel is VERY dated. It's more of a spring-break style hotel. The images online were very misleading. First of all, the hotel looks nothing like the images pictured online. Secondly, our room was weird with a hodgepodge of furniture, (the two double beds were different sizes and styles). It just felt cheap.
Nothing There was mold all over the place, bodily fluids on the bedding, the desk clerk was extremely rude, we were locked out of our room after complaining about the hotel, the hotel is nothing like its described online: it's in the ghetto, not on the beach at all, the rooms are tiny. It's nasty!
The location. It was in walking distance of everything! No breakfast and wifi was hard to connect to
The location is close to the beach and the attractions. Walking or bicycling is not a problem and everything is relatively convenient. The rooms were clean and neat. This was our second stay here. Both times haven't been bad. The staff is relatively friendly, though not too talkative. The bed was terrible with a huge hump in the middle. The first time we stayed here, the bed was decent. Don't know what happened this time! :(
They were accommodating to us and quickly moved us to a new room when the lock on our original room had difficulties. Room was mostly clean other than a few hairs on the bathroom floor. The bed was pristine. Good location and good view from the front window. Not a bad hotel for the price. Though the view was decent, it is from the front window which is usually kept shut by people for privacy. We were under the impression it was a balcony view that we would be able to enjoy. The shower was terrible, it was probably the worst shower I've ever been in, there was never good pressure.
The new renovations and the friendly staff That the only way to park your car was through valet
The staff were very friendly. The hotel smelled like salt water, which, I realize is most likely due to its close proximity, however other places I've stayed did not have that issue. This place is solidly just ok. Not great, but not terrible. A younger, less pampered traveler probably would have been thrilled by the accommodations.
The rooms were very spacious and clean. The view from our balcony was if the beach and the club beneath us. The pool was very clean. On Sunday's they reserve it for hotel guests only......as far as the night club, they play a lot of techno but on Sundays they changed it up. Ohhh I almost forgot about the cheap drink specials. You cannot beat a 2 dollar drink. The resort was awesome all in all. You never need to leave the premises. But if you don't like loudness at night in your room from the music, ask to not stay on the same side as the club. Although there were no reserve seats at the pool. People did it.
Really enjoyed the overall hotel. Beach is small but nice. Pool is very enjoyable. Lots of bars that included specials. Hotel room was very clean. Hotel made our stay easy and fun. We did find ants in our bathroom but didn't see it as a big deal, simply took care of it ourselves.
Location and amenities are great! Valet was also great and they were friendly and fast Being placed in the room directly above the club. I requested a higher floor to be away from the club and its noise until 3am
Music was outstanding! The staff was extremely friendly! Beautiful view! Beach chairs should be free as a guest.
Several bars, a nightclub, and a stage with live music and a dance floor all in one resort. It also has a pool, hot tub, and a small private beach. Also walking distance to several restaurants and shops. I wish I could have stayed longer (not really a negative comment about the resort, just wish I had a lower vacation)
I liked everything about this Hotel, the room, the cleanliness and the location. The icing on the cake was the live band on the deck, the club downstairs and the bar overlooking Clearwater beach. Now I know where to stay when I'm in Tampa. Nothing, everything was an A+
Loved the showers!! We stayed in fort Myers at a condo, then due to bad weather we decided to head to Clearwater. Best decision ever! Took the key west express for a couple days and came right back to shepards! We will definitely be back! The elevates were slow... Took forever to get on one depending on the time of day. We mostly used the stairs.
staff helpful, beach towels and chairs provided Funky smell in room like old body oder
Location They tried to charge a "resort fee" of $25 per room per night to cover "amenities" such as pool towels, a newspaper, small bottle of water in the room, down service, business and fitness facilities, and other minor incidentals that all major hotels provide for at no charge. I had them remove that charge from our bill. We will not stay there again or anywhere where they try to nickel and dime you at every turn. No self parking - and valet charge was $22 per day. This is in the off season and an outrageous cost.
Location was right in a great area. Hotel was very clean. Staff was more than courteous. Very helpful with my questions. Breakfast was excellent. Breakfast area was clean and a attendant was very efficient.
Not great but good Neighborhood kindA scary
The location on Rte 19 was easy to find and a value. The staff was accommodating and the room was made up daily and refreshed without any concern. A microwave oven and refrigerator were welcome accessories. Overall, the value is apparent but our stay was confortable and met our needs. An update is long over due. Our toilet was loose at the floor and the chrome has long worn off the bath and sink fixtures. A towel rack and larger counter in the bath room would be big improvements. The complementary breakfast was standard fare but the waffle irons have issues.
Big lobby, bar, gym, laundry room, free breakfast, comfortable rooms that are very clean. What more could you want? Not a whole lot of stuff in walking distance, as far food and entertainment.
The view was amazing best location on the beach also free bottled water on each floor Rooms were decent and comfortable but not resort luxury, to many kids running around felt like I was at a kids resort, resort fee covers fresh fruit never had any out on my floor in the pantry they have call ahead valet so it creates congestion with the cars and your stuck and can't leave .... Utter confusion
ocean front - fantastic view, looking new / well maintained property, friendly staff very limited vegetarian food options, water and ice was not available in the pantry many times. did not see cookies even once. instead of charging a fee for the 3rd bicycle, you could provide something similar to Hyatt's Wheel Fun Rentals. You could challenge yourself with providing food and drinks at competitive price
Pool, room, price
We liked everything...very family friendly...clean....pool is great...close to everything...absolutely the best!!
Paid WiFi connection rate was very good. It was hard to believe that Marriot would charge for WiFi access.
Could see dolphins from our balcony. Room very clear. Nice to have 2 rooms. Boardwalk with restaurants and shops connected to hotel very nice. Trolley stop right in front of hotel so no need for car. Had trouble with sub housekeeper last evening and hotel handled badly. Couldn't use balcony at night because the garlic smell from kitchen was overwhelming (did not get into room with door closed). Beds were not comfortable
Loved the balcony beach view. Loved the size of the room, which had a separated living room. Loved the updated ceramic tiles in the bath and the fire pits around the 2nd floor pool. Can't wait to stay here again once they add the full bar at the pool. It was very close to restaurants and Pier 60. The staff was friendly and helpful. The continental breakfast was not that good and found that they would run out of coffee early. The Breakfast time was only from 7am. to 9am.
Plenty of complimentary parking, no issue parking arriving late several nights. Check in was fantastic. There was a brief rush of individuals checking in at the same time, but the clerk was very professional courteous and very very expeditious. The room was very clean and up to date. The breakfast was very good. The checkout process was a breeze. Will stay here again in the future. Having to leave.
The location was good. They served nice breakfast for all. They had a tray of ice ready to go in freezer didn't have to go hunt it down. There was plenty of space in the room. We enjoyed the pool There was one elevator which was not close to all the parking. Waited both times at the check in desk to check in and ask for more pillows.
Spacious room and clean Exceptional free breakfast Staff was outstanding
location was excellent very friendly give me for free drink tickets and parking was $11 a day and if you valet parked it was $20 a day everything is in walking distance very reasonable on prices the beaches were excellent I couldn't say anything bad about this hotel everybody was really friendly I asked for a second bed and they headed up there within the hour and did not charge me for it you get a $20 resort C which includes your towels + 2 free bottles of water a day you have a refrigerator in the room I would go down to the store can buy a case of water in your shoulders and put them in the refrigerator that helps a lotthere is a Walgreens and a CVS Pharmacy
I loved the location! The beach was right there and everything was in walking distance The hidden fees they hit you with!
The staff was friendly and helpful. The rooms are nice, but the air conditioner unit are really loud. I thought the room was good and clean Way too expensive and the pool is crowded
Great location. Hotel was very clean. Staff was very friendly and helpful. The only thing we didn't like us we had to end our vacation.
I like the fact it was behind the beach and it had a beach bar. I didn't like the fact my porch was dirty with bird poop. I asked the front desk if they can send someone to clean the porch but nobody ever arrived to clean porch. The access to the internet was a bit slow.
Place is clean. The staff is very professional and friendly. The food was excellent.
The views of clearwater beach and surrounding area from our balcony were great!!! The hot tub as the sun is setting is fantastic and the restaurant prices are very reasonable and compare to other restaurants in the area. The towels are free for the beach but an umberella and 2 chairs for the day is $27!!!!! Abit of a rip off as its too hot to sit there without some shade.
Beds super comfortable - Staff very attentive and always helpful! Food selection and quality poor- not on par with resort or Hilton name.
Location and beach Room made up late in the day sometimes a problem
I enjoyed the location, pool, and on site Starbucks bar Hallway carpets were dirty and stained, room wasn't completely cleaned (dust around certain areas, empty candy wrappers next to bed). No place to hang your towel in bathroom. Some noise was around the hotel in the afternoon when my 3 yr old was taking her nap.
I liked the closeness to the beach and shopping/ restaurants. I also enjoyed the beach bar and restaurant. I did not like the poorly cleaned and outdated rooms. The pillows and beds were the most uncomfortable I've ever slept on. For $400 I would have loved to stay at a way nicer hotel.
The location was amazing, right on the beach. Everything was in close walking distance including restaurants, shopping and pier 60. The hotel staff was accommodating and friendly. Perfect for weddings, a family adventure or a friends trip. Would recommend to anyone!
The lobby was nice, the room was alright, and we had a view of the pool and the bay. It was right across the street from Crispers and Starbucks. This isn't the hotels fault or anything, but we were in the middle of old folks town, so all but maybe 4 places were closed. The bathtub in the room was dirtier than the average. We went to the hotel restaurant for dinner and waited over an hour for a salad and chicken and we never saw the waiter again after placing our meal order. There was a $16 surplus charge per day to use the amenities in the hotel that should have been included in the price of the room to begin with: internet, gym, business center, coffee maker in the room, pool, etc.
The rooms were large and quiet. Beds were very comfortable. Bartenders at the pool were very service oriented. The check in staff were rather cool and reserved, not welcoming at all. When we checked out they were also distracted, didn't thank us for staying, didn't ask how our stay was, No chatting at all.
After reading some reviews saying the hotel was dated and old, I was pleasantly surprised when the decor and environment was traditional and nice. The location was great for what I needed. I loved having a water view room, and I was able to take a short walk across the street to get to Starbucks and Crispers. It was also a short ride to the airport. The value for the room was great as well. The beds were comfortable, and the room was quiet. The printer in the business suite did not work.
Best location for July 4th pool party and fireworks show. N/A
The location is beautiful The staff was not helpful, billing and charges were not correct + plus I founds several more charges to my bill after my stay that were not authorized. Over all — not the best experience for my wedding night. I would not recommend to others.
Comfortable bed, lime that there is volumn Water temp was not good, very cool. Wanted a hot shower. Bummed
I have stayed at safety harbor spa on thanksgiving for the past three years. Meet friends for holiday brunch and then stay the night. I decided to order room service breakfast. I got cold eggs, bacon and barely toasted bread but the worst was the inedible breakfast potatoes. I am a tea drinker and the carafe for the hot water was coffee stained and the hot water smelled like coffee. Plus it was 1/2 hrs late and getting a phone call thru was nearly impossible, the room did not have updated info on how to contact roomservice, I got a voice mail box twice that wasn't currently receiving messages, four phone calls. Never got thru. Plus it cost $25.
Clean remodeled rooms, very spacious, well appointed, staff went out of the way to please.
Room with balcony well appointed although the bath was a bit small. Accommodation is located in close proximity to the Bon Appetit Restaurant & Cafe. Normal conversations from the next door guests were plainly heard through the adjacent wall.
Location was amazing for the price and proximity to the park for festivals and we could walk everywhere we wanted to go downtown. Would definitely return!! Front desk staff were nice but maybe not the best team. This didn't effect our stay, but it was observable that they may not enjoy working together, or may not work together much. Housekeeping staff were friendly and accommodating!!!
Being directly on the harbor Bed was so-so, door to the balcony was stuck and would barely open.
The full size kitchen Upscale bathroom Comfy beds Balcony Pool and water features Not applicable ...it was all great.
loved the room, very nice and spacious, the pool was unique and gave a tropical feel. The beds were comfortable and there were two nice TV's. the balcony looked onto another building, and the beach with tiki bar was very loud and not at all what we like. But, the pier 60 area was within walking distance, so it was ok