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Quiet and relaxing area. Nice hotel staff. Food none
the room was fantastic no
new hotel, very good attitude from staff, helpful and willing to please. lacks an outdoor pool for summertime
the view from the room, the comfort the pool is too small, the breakfast is quite simple for a 5 stars hotel
Clean, comfortable, elegant, nice views We were very dissapointed with the restaurant (the main reason we chose this hotel). The food was way below average, absolutely nothing to do with what they advertise on their website (haute cuisine, Italian chef, etc). Also outrageous prices vs quality.
I liked the view to the mountains and the facilities (piscina, massage, jacuzzi ) The personnal was not trained at all , they can not answer to your basic questions , very slow, and the principal problem was the ugly big insect which was climbing the wall in the dinning room when we had the breakfast ;also I did not liked I have give my card details when I have booked but it was not pay, so I had to spent other time at the hotel for this ; the massage was great but nobody give you clearly details before about prices but after you can have an unpleseant surprise ; I rather recomand to ask at the reception the price list and checked when you sigh the paper or when you pay ;
The view was nice. A lot of suggestions for improvement: 1. The personnel need to be more polite (they were rood and totally untrained - refused to release invoice and receipt of payment and had to insist for two weeks telephonically to have them sent by post, they did not know the SPA programme and I had to make some investigation), 2. The room was OK, but the balcony door could not close and each time I opened it, I had to call the reception to send someone to close it. 3. No parking place at all. Next time I shall certainly try another place :)
we had a two bedroom appartament ,new ,very clean /swimming pool was great but it's not included in the room fee.breakfast was ok . parking problems and the room service was not what we expected.
nothing the staff of the hotel wasn't very friendly, some of them seemed malicious.they made comment about the tourists eating like pigs at breaskfast and the staff of the receptions didn't accept paying by banking transfer because apparently the money need at least three days to arrive in their account. in some rooms the furniture was very old.
quirky interesting concept hotel. comfortable room. friendly and helpful staff. nice bar. Food quality and choice not up to expectations.
The staff was great - very friendly and accomodating. The hotel was fun! The food was also very good. Our room smelled pretty bad. I think we figured out that the awful smell was coming up through the drain in the center of the bathroom so we closed the bathroom door and the odor was isolated to the bathroom....which made us not want to stay in the bathroom very long!
reception staff very helpful breakfast and restaurant staff not good.Brasov a better base to stay.
we found the hotel to be very stylish and the staff were extremely friendly and helpful The buffet breakfast could have had more variety
The interior of the hotel is magnificent and just like being in a castle, with all the cosiness of a modern hotel. The service is very good and the staff are friendly. The food is reasonably priced and very good quality. The hotel has at least 3 restaurants, with further rooms available to eat a 'private' dinner in. However, only one of the restaurants was open during the week we were there and they insisted on playing 'Celine Dion's Greatest Hits' cd at every mealtime, which wasn't really to my taste!
what i liked most is the location of the hotel and the view at the mountains, room was fairly comfortable , the staff were very arrogant, kept repeating sorry it's my fault, tried to fool me during check out, no lift and the stairs were very steep,,breakfast was awful, no lunch services and we had to look for another restaurant outside, room is small and no coffee pot ,room design and arrangement of fixtures can be improved, we faced a problem with th einternet in the room.
The hotel was modern and very clean. The staff was very helpful at all times. The hotel restaurant was not very good. Our complaints were addressed respectfully and promptly but the service needs some work. There are other places to eat in the area as an alternative.
A unique hotel set in beautiful countryside. The style of the hotel gives it a "special" persona, ideal for wedding receptions, special events or romantic weekend. I visited in the summertime, it must be spectacular in the winter. The hotel was not well signposted from the main road which made it difficult to find.