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Location, Location...it is inside a Commercial Shopping Centre, which I found very convenient, even though there were not too many shops, there is also Cinemex. The lounge outside is nice to relax and have a drink as well. Free wi-fi throughout the hote bottle of water was not complimentary while many others with same Stars, offer complimentary bottle of water. So if you wanted to make in-room coffee, you had a bottle of water, otherwise you'd have to buy a bottle of water at MX$25. Toilettre was not ref
CLEANLESS ALL THING ON SALE, COFFE, WATER, NOT INCLUDED BREAKFAST.
Only Closed to Airport Horrible Service, Very unfriendly Staff, very poor trained Personnel, very poor value for money charged !!! Definitely not recommended for any stay if there are other options!!!
The location is the main reason we always return to the Camino Real. It is at the airport, so there is no need for taxis nor any worry about traffic.
It is physically connected to the airport (Terminal 1) by a short walkway which makes it very convenient for an otherwise chaotic Mexico City airport No coffee maker in the room which would have been a small addition. Also, not related to the hotel but rather the airport: this hotel is only connected to Terminal 1 but all Aeromexico/Delta flights operate out of Terminal 2 which is something like 3 miles away. There is an "AirTrain" connecting the terminals but it was not functioning. This forced me to take what is, basically, a public bus between the terminals which would be fine with the exception that they, literally, charge you MX $14 pesos to take you there and I did not have them in local currency. BIG HASSLE and completely unjustified. Shame on the airport administrators!!!!
Having stayed in this hotel a number of times before (mostly because of its convenient location) by and large the hotel exceeded my expectations. It has been recently renovated, and the result is very good. My room was impeccable and in excellent condition, the beds very comfortable and the bathroom amenities well above average. The only thing I don't like is the lack of free Wi-Fi and the price of food in the La Huerta Cafe.
A great location if you have an early departure! Location!
Price was spot on. Breakfast for every budget. Great staff very friendly. I would stay here again.
Beds are too small for a couple
Overall, the hotel was clean, easy to get to, and staff were very welcoming upon arrival. Our room had a comfortable space for us to sleep and shower the next day. Our room was provided with a bucket for ice, however, I was unable to find an ice machine on my floor.
Not as expensive as the other 2 hotels directly connected to the airport, easy access, quick check-in. The hotel itself looks and feels dated, however this is absolutely secondary
Well located for an airport overnight. Helpful, friendly staff. The room had a slight smell of mildew and the windows do not open. We turned off our A/C unit which seemed to help. It's the kind of place where drivers and bellhops are eager to take your bags from you and carry them short distances for you. I didn't have any cash on me and there were three times just on our arrival and check-in where I felt I should have tipped someone.
Beds were comfortable, shower hot, doormen and luggage guys very nice. Location very convenient to airport. Very disappointed daughter when found out pool was closed for maintenance....also ridiculous that a "nice" hotel charges extra for internet and refrigerator is locked up tight unless you call for a key. (When i mentioned the pool to the desk staff at least they gave us "free" internet access. ) The hotel restaurants were crazy expensive- a $20 personal pizza? Not even a continental breakfast nor coffee included with room. I thought the name Camino Real guaranteed a certain quality or luxury, but not so impressed.
A very helpful staff
Loved the convenient location, the 24 hrs room service, taste of the food, staff professionalism, the noiseless fridge inside the room, the look of the hotel and rooms, the free Internet, daily complimentary bottle of water (would be great if there were 2 of them), free parking (which is guarded), and the very competitive prices. Room for improvement: the pillows are not comfortable (they are very tall for my neck), the gym equipment is old and not properly mantained (and small), the TV in the room is also very small, bathrooms need restoration, do something to improve noise isolation from the street, scent of the room needs focus so that it may smell good when you walk in.
Location. 24 hr & fast room service with great taste. Free wifi and parking. Complimentary bottle of water. Locked parking lot with surveillance. No noise fridge inside room Gym (requires a renewal), pillows, no coffee pot in room, only 1 bottle of water, entrance to parking lot is not identified, small tv.
we loved the convenient location in the "Valle Dorado/Arboledas" area. The free parking, the free wifi, the friendly staff, the design and comfortable rooms and hotel ambience. The 24 hr room service. The prices are not that bad either. What we did not like much was the bath room design and functionality, our bath tub drain did not flush the water out. This needs an urgent upgrade. The other thing that needs urgent attention is the access to the hotel (parking lot) it has no indications from the street and no lights, you will struggle to enter the premises if you do not know the area.
Location, comfortable, great staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24 hr room service, complimentary wifi, Pillows, entrance to parking lot (no signs), small tv, no complimentary coffee pot in room, bath needs renovations, gym needs renovation and maintenance
I loved: 24 hrs room service, quality of restaurant, friendly and helpful staff, convenient place/location, free wifi, free parking lot and under staff surveillance, daily bottle of water, quiet frigobar, great value. Areas of opportunity: pillows are not comfortable at all, street noise not properly isolated, gym too small and not properly mantained, tv with few channels and image quality pretty bad, bathrooms need restoration.
Location, 24 hr room service, complimentary daily bottle of water wifi and parking, price, taste in food, professional staff, quiet in-room refrigerator and AC unit Pillows, tv set, noise coming from the outside, gym facilities, bathroom needs renovations
Very central location within the Pink Zone district. My room was at the back of the building where all air-conditioning units keep running all the time. Quite noisy.
service staffs are nice and friendly additional charges of internet services
Excellent location, friendly staff, sufficient range of services, well equipped gym with view! Stock up on forex!
The location of the hotel was excellent. I also liked most of the decor (particularly the lobby). The rooms were also well designed and comfortable. Their internet service was horrendous. On booking.com it was stated that free wireless internet was available throughout the hotel; however, when I arrived I was told that I had to pay almost $15.00 per day to access the internet and that the only other way to access the internet is to use two beat-up computers in the lobby. The latter computers were extremely slow.
comfortable beds and nice desk to work. Good choice at breakfast. Not all the staff was efficient. Not all the floors have a good wireless connection, I had to change room to get a good access. When I changed room there was no hair dryer in the new room which I think is not normal for an international hotel + the room was smaller (but I did not mind as long as I could connect - size of rooms are more than ok) I had to insist pretty much to get one. First person told me there was no hair dryer left, second one I asked find one within 5 minutes... So there is pretty much to improve. I know NH from Spain and I am used to better service usually. So I was a bit dissapointed. I would still recommand it but far not my best experience in Mexico.
The new rooms really make a difference to the old ones. Very comfortable and finally a bathroom with shower that gives you enough space. Breakfast as usual is very good and offers a daily changing variety. The Hotel is currently under refurbishment. Floors 3-7 and the lobby are being renewed. Closet
The hotel was clean. The internet service is terrible -- no signal at all even though we paid for the connection. Also, the air conditioning in our room did not work. We reported it, but no one came.
Nice positions , price and also the staff is Ok. Typical 4 stars at right price
Position in the middle of zona rosa, large rooms Swimmingpool wich definetly need sanitary inspection, to small, and without any surveillance, no sauna, gym outdated, cleaning personal wich doesnt respect do not disturb sign, incompleate roomservice, no security in the lobby
I loved the location of the hotel. It was always very clean. The view from my room was fantastic!! I didn't like that a room key was needed to be put in a slot to power your room. So if you were gone most of the day the AC was off.
The reservation process was excellent and friendly. THe location is very convenient at the airport terminal. The small, white chairs at the room close to the desk are not comfortable for working and, staying close to the airport, chances are you get a lot of people, like me, who are staying overnight on a business trip and thus require some time working on a lap top, etc.
Great hotel staff and service.
great location, very nice staff at check in. I attempted to work out in the gym and could not because I did not have a pair of tennis shoes. Asked to rent a pair and was offered an old pair of shoes that had been washed so many times they were at least 3 times smaller than the stated size. Asked if I could walk on the tread-mill will rubber soled shoes and told that I could not. From what I could see it was a very nice facility wish I could have used it. When I travel especially internationally I only take what I can take in the cabin. this should be recognized as the norm in todays setting and accomdations should be made. I know they do at the JW Marriott two doors down. also the price quoted did not include all the taxes that added up to almost 60 dollars more a night.
Location, attentiveness of staff and feeling of security were as expected.
Attentive staff, great location in the best part of town, newly renovated comfortable rooms, great value. Dining options were not commensurate with a 5 star hotel.
Very nice and safe location. Close to city centre. Good place for children too - 5 mintes walk to the park and zoo.
The hotel staff was great. They truly seemed to care and I loved how secure and safe I felt. The hotel is in a great location and I truly loved my time there.
personalised service on executive levels, fantastic staff, great food, great location, choice of tours available, very quiet, great room
We enjoyed the room, once we'd upgraded to the renovated rooms. The regular rooms are dingy 1980s style, but the newer ones (for $30/night more) are very nice, if a bit small. Great views on the upper floors. Close to the museums and a few restaurants. Polanco is a fairly good district to hang in if you're new to Mexico DF. The taxi services they provide are outrageously priced. Don't take them; just wait downstairs for someone to get out of a regular taxi and take it (tell the driver to turn on the "taximetro" if he doesn't). The closest metro stop isn't a very useful one. The lobby is a big slab of concrete, although the statues are nice. The regular rooms they'll put you in initially are nasty, especially for the price, then you have to pay $30 to upgrade. They didn't find my toiletries bag that was accidentally left in the room. :(
Rooms clean, big. Staff were excellent
Staff was extremely helpful in our stay there, I would totally stay at the Hyatt again !! Thank you
The staff there was amazing. The friendliest maids and all the staff there always super accommodating. I would definitely return there! It's also very close to all the cool parts of Polanca.
Please write at least 15 words location staff cleanliness design. Service The Benkay restaurant
location, service, staff, price, Sonora Grill.
The Location. The second day after our arrival we returned to our room and our room was not clean.
Everything was clean and very luxurious. Blackout curtains will let you sleep in as much as you want. Loved the huge bathroom and shower. Great location for tourists close to downtown. No fridge or ice machines (to be fair, the hotel staff will bring you ice if you call). Hard to get to by car due to street closings.
Accommodating staff, friendly. The hotel is very clean. They have a Nesspreso coffee shop. Great views of the city from our room. Close to Bellas Artes, el Angel and the revolution observatory tower. Overall it was great!!
The room was nice, the front desk service was very helpful, and the restaurant was okay. I had an item missing from my room, and it was basically ignored.
The only PROBLEM. The parking NEEDS to be included in the cost of the room. Charging extra is really bad.
Staff is slow and sometimes unresponsive.
Everyone that we encountered with questions or request was friendly and helpful.
The pool and gym are very nice. The staff was friendly and helpful. The location is very central in the downtown so the surrounding neighborhood does not have much charm. The facilities were great except the fancy elevators.
It was clean. Room service was excellent. The staff adjusting A/C controls when cleaning.
AC don't work even after the tech adjusted it. This is my 2nd stay in a week where this has happened
I really like the attention to detail by the staff of the hotel, room service was prompt and the front desk was very helpful. Also the hotel itself is nicely upgraded.
Location Service very slow,room and bathroom not clean
Excellent location on the main avenue. Refreshing pool on the 19th floor. Staff was adding tips on our bill after we signed it.
Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym. Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F
They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions
The hotel is excellent, the staff are super courteous and attentive. Nice fitness center, lobby bar, and great club lounge. Easy access to Starbucks for your morning latte. There is also a currency exchange onsite, as well as an ATM and business center. Good location, too. The one thing missing, that is usually available in large hotels, is the basic gift shop. You know, the small shop that sells bandaids, candy bars, batteries, souvenirs, sodas, postcards. That would be a nice convenience to add.
Staff is really friendly, courteous and care for your needs. Internet service is a bit poor in some areas of the hotel.
Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location. Bathroom & shower need up dating.
Overall the facility is a good quality and located well. The room did not over look Reforma. The room faced the rear of the hotel...
A sense of pride and overall competence of an establish from decades past. A wonderful experience and stay while in Mexico City. The location was a bit touristy, but once inside the doors (and it being so close to some very hip neighborhoods + 5 star hotels) it was a step into past that I didn't want to leave.
loved everything but the bedding the sheets, too rough!
Everything is very nice, I return here several times a year and always enjoy it. Love the soft cotton sheets and bed is just perfect. Internet can be a bit better in the rooms, the internet is a normal Mexico City problem. Washing clothes / work long sleeve shirts, indicate in Spanish they should check the arm pits area and apply extra effort there, again standard Mexico City problem in the last 50 hotels I stayed.
Perfect location, friendly people, good food, clean, Shawer changes every second from warm to cold. Very unconfortable
Both the room and the bed was very large and comfortable. Breakfast was inexpensive and good.
Location only! The shower was disgusting! water spilled everywhere. The room stunk like wet carpet or dirty laundry. You should not rent those rooms. You know they are in poor condition.
Great location the metro is just around the block as well as a strip full of bars. Safe area would definitely recommend this to anyone traveling to the city and not wanting to take a taxi or the metro at night to go have some drinks. Food,metro,bars all within a block plus only about 3 or 4 blocks from the angel de independencia. Wifi cuts on and off not a big deal most of the trip is not in the room.
Learning about the history of this hotel was more informative than the tour I took at Teutihuacan. The breakfast in the Veranda was excellent (authentic), and winding down in the Telephone Bar was perfect. I had to ask the housekeeping repeatedly to replenish the coffee water and keep my windows locked, but they had a good attitude and kept the room clean and fresh.
Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.
The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful. The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.
Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.
The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant. The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.
From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!
The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.
the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.
Close to the airport, clean and nice room, free shuttle A little noisy and slanted
We liked the willingness of the staff to help us. It was good. Thank you.
Breakfast was included in the rate. Great breakfast and very friendly staff. They made our stay pleasant. Transportation to airport was very satisfactory. I would go back again. The bathrooms could be more modern but satisfactory
Clean and comfy rooms Seemed to have poor customer services skills at the restaurant area.
Huge buffet for dinner and breakfast. Loved that there was a restaurant and bar, as well as 24hr room service available. Great location to the airport - we walked! Room was slanted - the whole room and floor we were on for that matter was slanted - gave us vertigo!
RESERVATION WAS CONFIRMED ON THE WEB I GOT TO THE HOTEL AND RESERVATION WAS NOT THERE HAD TO PAY WALK IN PRICE
Fast and efficient to wait overnigth for another flight.
Fast and convienent.
Very close to the airport, free shuttle and very good food in the restaurant!
Thank you for comfortable stay. I will always recomend your hotel in case someone of my friends or collegs is coming to Mexico
closenest to Aeropuerto. nignths, weather is cold enough, but they dont have heating system.
clean hotel , friendly staff no refrigerator
Everything was great. Very clean and in the airport terminal so we were close for our 6 a.m. flight Not a good space for dining in the room. It was fine though, we just are on the bed.
Location, Room size & bed
Convenience Terribel experience. AC didn't work and they were not able to fix it. They offered me to change room. I agreed, only if I could leave all my stuff in the first room, because it was midnight and didn't want to wake my son up and pack/un pack everything again. They didn't agree. I didn't have much rest.
Close proximity. If you have an early morning flight from terminal 1, remember there is no way to get to terminal 1 from the hotel prior to 5 am. The train from T2 to T1 does not start until 5 am. For a place to sleep overnight, it is overpriced. But they are all overpriced close to the airport. So much so, that when used only as an in-transit airport, I'll try other airports.
Took me one minute and 45 seconds to walk from my room to the security line -- fit the bill perfectly for an early-morning flight. The price gouging was annoying. My night was first listed at $100, but I had to wait a few days to be sure. It was then $170. For kicks, I looked again the day before . . . and it was up to $250. WRONG! It's comparable to the Camino Real at the other terminal, but way pricier. They have the right idea, but are ethically challenged . . . making them a necessary evil. I'd stay there again if I HAVE to because of schedule, but I'd work pretty hard to use one of the other airport hotels first.
Lovely hotel.. Enjoyed the decor, furnishing, amneties, a very comfortable bed, the in terminal convenience and the divine ambience! Wifi in all rooms, outside, poolside. For those traveling without tablets or laptops, there are 2 PC's provided free of use near the lobby area. The staff are very friendly and serviable. Going beyond the usual offerings. Example: ask for a wake up call, you get 2! One at the exact time you require and another 5 minutes later just to make sure you are awake! Very thoughtful! We were also congratulated for our 25th anniversary with complimentary offerings of lovely extras. They know how to treat you well here! Thank you for making our stay even more special! The buffet breakfast was very good, with popular hot breakfast dishes and tasty mexican dishes, an omelette station, a nice variety of fruit, deli meats & cheese, waffle maker, cold cereal selections, many different juices, regular coffee or esspresso, sparkling wine mimosas. Long breakfast hours which is convenient to early travelers or those that wish to sleep in. We stayed here on our way to vacation and on our way back. We will certainly choose to stay here again when transiting through Mexico City airport. In my opinion, this is the best hotel at MEX and we've tried them all!!
It was convenient. Very quiet. Very clean. However, we booked it for the pool, which was closed.
I liked that it was in the airport. I saw a lot of mold in the pool. My room smelled of mold as well. I totally regret staying at this hotel. I chose this hotel because it was listed at 5 star however I would rate it at 3 star at best.
It's in the terminal, so certainly easy to reach. Front desk is a bit chaotic,. took awhile to check in.
Proximity to airport Shower was not clean. There was presence of mold due on tile corners all around.
To expensive , no service, even the water you have to pay , they put the coffee sachets in the locked mini bar, you cannot call if there is no balance ,even local calls, at night you can not reach the reception from your room so I did not like it at all the system was down all the time I tried to pay 4 times and spent in all more then @ hours waiting at the frontdesk.the manager Miss Blanca did not border to talk to me on my complaints
Outstanding Architecture Excellent staff and service Poor maintenance, specially on rooms / bathrooms Internet service not free anywhere in the hotel and not working properly Poor amenities in the room
the public areas of the hotel The rooms are terribly old and in need of renovation. I will not stay at his hotel until this happens.
The location was good. The accomodations good, but somewhat dated. The hotel is massive, very large public spaces. A number of the public rooms were too loud to allow conversation.
Comfortable bed and the food @ the China grill was excellent. I couldn't check out because the line was too long and I would have missed my plane. I waited in line to check out for 255 minutes and finally had to leave. When I left there were still 7 people in front of me in line!
Very pleasant, homely atmosphere and strategically located 1.Loud music, at the bar near the reception. 2. Difficult, and lack of promt assistance, in accessing into internet service in the hotel rooms.
I stay here every time i go to Mex city for Travel. We appreciate the saftey of the hotel
It is spacious, with excellent service The plumbing fixtures in the bathroom require maintence.The shower did not provide a good spray, since half the water esaped to the bath filler.
I have stayed there several times throughout the years and will definitely come back. Magnificent arquitecture of Legorreta
exellant service. good location near the park and all the important musiums. very comftuble and big room.excelent business lounge.very good varaety of restorants at the hotel.
Hotel is in a great location adjacent to walking trails in park and nearby restaurants, bars and shopping. Hotel is modern, beautifully appointed and very spacious. Rooms are scpacious as well and modernly appointed, very comfortable. Hotel has several axcellent restaurants, shops and services. It is a complete hotel with all the amenities required of the business or leisure t raveller.
Everything was going well until at 1 AM on Sunday 1/22 night they lost power to the rooms, and it wasn't restored until 3AM. Phones stopped working, there was no lights in room, it was scary. You do not expect this from a top end hotel.
El servicio es excelente, habitaciones muy confortables. La ubicación el hotel es muy céntrica para todos los sitios turísticos. Un poco viejo el Hotel.
The hotel is located in a great location. The staff was great. The rooms are small.
Best view of Zocalo, the front desk staff were very professional and accommodating. The free water bottles and apples were quite welcoming. Rooftop restaurant did not have a bar, you have to order and sit on a table to drink. I paid the most expensive mojitos I ever had $24 dollars for two to be exact plus tip for the waiter. The room I had was tiny with a 1foot by two slim overhead window, quite claustrophobic for me... The breakfast buffet was $24 dollars, really! You walk next block to Restaurant El Popular and order their menus for less than $6.
The wonderful location. Nothing
The rooms at the Zocalo Central are well accommodated and well maintained. The staff is phenomenally helpful and friendly, and the roof-top cafe has an unbelievable view of the national cathedral and central plaza below. For sightseeing purposes, one can't beat the location, which is merely steps away from the cathedral, Palacio Nacional, and the city's archeological site.
Super friendly staff and great location. Need more sound proofing walls, you can hear your neighbors conversations.
The hotel is a gem. It is centrally located, very clean and the staff was amazing. They were friendly and helped us out with getting around the city. As soon as you walk in they make you feel welcomed. They greet you with a smile and a glass of authentic horchata or jamaica. Love it!! The evening guest services provides us with suggestions for excursions, which we took advantage of. The restaurant buffett was a bit overpriced. It does provide a great view, so that's what you mainly pay for.
Fantastic location in the heart of CDMX. Excellent service. Professional and personable staff work hard to make your stay enjoyable. Lovely boutique hotel.
Their hospatality, great customer service, their breakfast delicious, my room was amazing peeeeerfect view to the Zócalo. N/A
Location. Staff members were very accommodating and did successfully resolve a major problem with noise. There was a terrible problem with noise late one night due to needed repairs. This should not have happened; an alternative should have been found., and conflict avoided.
I liked everything. Location, friendly staff, excellent service.
Very friendly staff, excellent quality room, very comfortable bed. Busy road intersection but convenient for park and museums. Much better than staying in the centre of the city lack of outside space or lounge to relax in.
I liked the location, the viewes, friendly and helpful staff. n/a
staff, location, comfort
I was in a business travel and I need my invoice according with the Mexican tax rules and they didn't give it to me, the argument was because I bought with Kayak
nice big room, early check in was possible, amazing view at the wellness center, nice view towards the park and the castle not all staff was understanding Englisch, high price at the spa though part of the jacuzzi was not working
The restaurant is serving food with very good presentation. Our room was heading towards the backside of the building and having some noises of the AC.
The concierge was very helpful to us each day. He did a wonderful job in finding us a good driver and guide to help us explore the city and visit the pyramids. The location is excellent. It is walking distance to the Anthropology Museum , a nice shopping and restaurant area, and the hop on hop off tourist bus..
I like restaurant and room amenities, great view fo Chapultepec castle, excellent room service.