Guest reviews of Crowne Plaza Toronto Airport
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.7 "Location is great."10.0 "
Good access to the airport , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.0 "Good service."7.9 "79% found the
staff to be very friendly ." 9.0 "90% werehappy with the shuttle service ." 7.1 "71% thought theservice was very professional ." 8.0 "80% found therestaurant service to be one of the best ." -
6.8 "Breakfast is mediocre."5.0 "
Breakfast prices were ok , according to 50%." -
6.1 "Average value."5.0 "
Breakfast prices were ok , according to 50%." -
5.3 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." -
4.5 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
4.4 "Not very comfortable."1.9 "81% said
rooms were small ." 2.4 "76% thought it wastoo noisy ." 0.5 "95%criticized the small bathroom ." 0.6 "Air conditioning was criticized by 94%."
Overall Rating
-
8.7 "Location is great."10.0 "
Good access to the airport , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.1 "Good service."7.7 "77% found the
staff to be very friendly ." 8.9 "89% werehappy with the shuttle service ." 7.5 "75% thought theservice was very professional ." -
6.6 "Breakfast is mediocre."
-
5.6 "Average value."
-
5.6 "Rooms are ok."5.3 "Only 53% said the
rooms were modern ." -
4.7 "Not very comfortable."2.1 "79% said
rooms were small ." 2.3 "77% thought it wastoo noisy ." -
4.5 "Internet is poor."
Overall Rating
-
8.8 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.1 "Good service."8.0 "80% found the
staff to be very friendly ." 7.3 "73% thought theservice was very professional ." 9.1 "91% werehappy with the shuttle service ." -
6.3 "Breakfast is mediocre."
-
6.2 "Average value."
-
5.7 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." 5.5 "55% thought thecleanliness of the hotel was average ." -
4.7 "Rooms are not good."2.0 "80% said
rooms were small ." 3.1 "69%complained about the bathroom ." 3.6 "64% said thebathroom was dirty ." 1.9 "81% thought they werepoorly maintained ." -
4.2 "Not very comfortable."2.0 "80% said
rooms were small ." 2.7 "73% thought it wastoo noisy ." -
2.7 "Horrible pool."
Overall Rating
-
8.6 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.3 "Good service."8.2 "82% found the
staff to be very friendly ." -
6.1 "Average value."
-
5.9 "Food is average."
-
5.1 "Rooms are ok."6.7 "
Beds were acceptable for 67%." -
4.0 "Not very comfortable."1.8 "82% said
rooms were small ." 2.5 "75% thought it wastoo noisy ."
Overall Rating
-
8.7 "Location is great."10.0 "
Good access to the airport , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.1 "Good breakfast."
-
7.0 "Good service."7.8 "78% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." 7.1 "71% thought theservice was very professional ." -
6.3 "Average cleanliness."6.4 "Only 64% said
rooms were clean enough ." -
6.2 "Average value."
-
5.7 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." -
5.2 "Sufficient wellness & sports facilities."
-
4.5 "Internet is poor."4.0 "60% said the
wifi quality was bad ." -
2.6 "Horrible pool."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.2review from
TV did not work Sheets were itchy
-
5.1review from
there was no heat and when we told them, the manager didn't even come to see us. they just gave key to maintenance guy and he told us to go to a different room. in the other room the hair dryers didn't work. I didn't like it at all.. they didn;t even offer us anything for our troubles. on top of all this i got sick.
-
6.2review from
Looks luxorious. HVAC filtration AC/Heat is awful. Terrible air quality.
-
4.0review from
Location and airport shuttle available Front desk staff is friendly and nice but banquets and bellmen are unfriendly and stodgy. Beds not comfortable and hotel needs overall updating in lobby. Printer broken in business center.
-
7.0review from
Beautiful decor with the abundant wood carvings as art pieces on the foyer walls plus on elevator door frames added an elegant toch to the hotel You are asking reviewers to not post adverse comments in this box yet do not provide for same elsewhere so I will post a minor complaint here.My complaint is that I noticed in the fine print on the sign-in sheet something to the effect that I would receive the Globe and Mail newspaper for $0.75 unless I declined by signalling same on the form.I did not read it carefully but thought I accepted the offer.Nexr morning ,there was no newspaper for me outside my door.While it's possible some one nicked my copy,the other ,more gnawing thought is that it was not delivered.Now,if I misread the agreement I signed to receive it for $0.75,please let me know.Regardless,I'll be a lot more careful reading that section next time I'm booked into your hotel.
-
7.0review from
I enjoyed my stay.
-
6.8review from
Rooms were not very sound proof. The hotel is more like a good 3 star than a 4 star as advertised.
-
8.0review from
After a 23 hours trip it was a piece of heaven to stay at the Crowne Plaza. It was sensational.
-
5.0review from
It's located just under the landing airway of the Pearson International Airport : very noisy, planes are very close and there is plne every 120 seconds... It's 14CAD instead of 12CAD to park your car.
-
4.3review from
The room was fair The internet was down, the delivery menus provided were outdated, and room service forgot to put salad dressing on my order
-
6.0review from
The cleaness The fort desk will never give you the informetion that u need and I booked with breakfast and yet I paid the breakfast that I alredy paid with the room,,, and they never reinversed me back .
-
6.0review from
The staff was helpful, especially the airport transportion chap who got me access to a phone book in the computer room when there was not one in our hotel room No phone book in room. When asked at front desk about near by restaurants he only recommended the oen in the hotel. Did Not view reviews on web site
-
7.3review from
Good location near airport. Budget price plan for business traveler. I booked 3 rooms for my collegue, but Hotel charged all to my creditcard even booking confirmation says each guest can pay at hotel. I was disappointed that hotel staff doesn't understand booking.com. However, thier after care about payment correction was in good manner and reasonable for 5-star hotel.
-
7.2review from
The rooms were clean comfortable and relaxing. It was quiet and allowed for a much needed relaxed and rejuvinating stay.
-
7.0review from
Beautiful decor with the abundant wood carvings as art pieces on the foyer walls plus on elevator door frames added an elegant toch to the hotel You are asking reviewers to not post adverse comments in this box yet do not provide for same elsewhere so I will post a minor complaint here.My complaint is that I noticed in the fine print on the sign-in sheet something to the effect that I would receive the Globe and Mail newspaper for $0.75 unless I declined by signalling same on the form.I did not read it carefully but thought I accepted the offer.Nexr morning ,there was no newspaper for me outside my door.While it's possible some one nicked my copy,the other ,more gnawing thought is that it was not delivered.Now,if I misread the agreement I signed to receive it for $0.75,please let me know.Regardless,I'll be a lot more careful reading that section next time I'm booked into your hotel.
-
7.0review from
I enjoyed my stay.
-
6.8review from
Rooms were not very sound proof. The hotel is more like a good 3 star than a 4 star as advertised.
-
7.3review from
Good location near airport. Budget price plan for business traveler. I booked 3 rooms for my collegue, but Hotel charged all to my creditcard even booking confirmation says each guest can pay at hotel. I was disappointed that hotel staff doesn't understand booking.com. However, thier after care about payment correction was in good manner and reasonable for 5-star hotel.
-
7.2review from
The rooms were clean comfortable and relaxing. It was quiet and allowed for a much needed relaxed and rejuvinating stay.
-
6.2review from
TV did not work Sheets were itchy
-
5.1review from
there was no heat and when we told them, the manager didn't even come to see us. they just gave key to maintenance guy and he told us to go to a different room. in the other room the hair dryers didn't work. I didn't like it at all.. they didn;t even offer us anything for our troubles. on top of all this i got sick.
-
6.2review from
Looks luxorious. HVAC filtration AC/Heat is awful. Terrible air quality.
-
4.0review from
Location and airport shuttle available Front desk staff is friendly and nice but banquets and bellmen are unfriendly and stodgy. Beds not comfortable and hotel needs overall updating in lobby. Printer broken in business center.
-
5.0review from
It's located just under the landing airway of the Pearson International Airport : very noisy, planes are very close and there is plne every 120 seconds... It's 14CAD instead of 12CAD to park your car.
-
4.3review from
The room was fair The internet was down, the delivery menus provided were outdated, and room service forgot to put salad dressing on my order
-
6.0review from
The cleaness The fort desk will never give you the informetion that u need and I booked with breakfast and yet I paid the breakfast that I alredy paid with the room,,, and they never reinversed me back .
-
6.0review from
The staff was helpful, especially the airport transportion chap who got me access to a phone book in the computer room when there was not one in our hotel room No phone book in room. When asked at front desk about near by restaurants he only recommended the oen in the hotel. Did Not view reviews on web site
