Pros (+) everything
4 stars
Rio Serrano Hotel + Spa
Torres Del Paine, Torres del Paine 621-2126, Chile
Torres del Paine, Chile
See location+56 979 666 932Photos of Rio Serrano Hotel + Spa
Overview
Rio Serrano Hotel + Spa provides a comfortable setting in Torres del Paine and has a swimming pool, complimentary wireless internet and free private parking on-site. It also features an express check-in and check-out feature, a sauna and an all-inclusive meal plan.
The hotel has been recently refurbished and offers an airport shuttle, a kids club and a currency exchange. A gym is available to those wishing to keep up their exercise regimes while travelling.
The comfortable rooms at Rio Serrano Hotel + Spa offer a private bathroom, an in-room safe and a mini bar. They all provide heating and a telephone.
The hotel's restaurant provides regional cuisine and the bar serves light snacks and a variety of drinks. Packed lunches can be prepared on request for those wanting to sightsee during the day.
Latest deals for Rio Serrano Hotel + Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Rio Serrano Hotel + Spa
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
Services and conveniences
- A/V equipment rental
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
Basics
- Wi-Fi available in all areas
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Internet
- Free Wi-Fi
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Increased accessibility
- Accessible by elevator
- Allergy-free room
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Continental breakfast
- Minibar
- Snack bar
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Things to do
- Gift shop
- Fishing
- Board games/puzzles
- Game room
- Horse riding
- Pool table
General
- Mountain view
- Storage available
- River view
- Seating area
- Soundproof rooms
- Telephone
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Shared lounge/TV area
- TV
Pool and spa
- Indoor pool
- Pool towels
- Spa and wellness center
- Sauna
Parking and transportation
- Free parking
- Private parking
- Free valet parking
- Airport shuttle
Family friendly
- Cribs available
- Kids meals
- Indoor play area
- Complimentary breakfast
Outdoor
- Garden
- Terrace/Patio
- Grill
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Laundry
- Laundry facilities
- Laundry service
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Rio Serrano Hotel + Spa
9.3
Wonderful
1726 verified ratings
Wonderful
1149
Very good
264
Good
170
Okay
52
Fair
53
Mediocre
14
Poor
24
Summary of reviews
Guests say
Guests loved the stunning location and beautiful amenities of the hotel, particularly the views and the pool. However, many reviews highlighted issues with service, especially during check-in, and some felt the value for the price was lacking. Overall, the hotel offers a pleasant stay with some room for improvement in service quality.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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9.3 out of 10
584 reviews
9.1 out of 10
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's dining options?
The hotel offers regional cuisine at its restaurant and serves light snacks and a variety of drinks at the bar. Packed lunches can also be prepared on request for those wanting to sightsee during the day.
Are there any specific amenities for families with children?
The hotel provides amenities for families, including cribs, kids' meals, an indoor play area, and a kids' club. Additionally, complimentary breakfast is available for families.
What can guests expect from the hotel's spa and wellness facilities?
The hotel features an indoor pool, spa, and sauna, providing a relaxing experience, especially after long hikes in the area.
What are the common concerns about the hotel's food and dining experience?
Some guests have mentioned that the food at the bar varies in quality, and the restaurant is considered overpriced. Additionally, some guests found the packed lunches to be expensive.
What are the best times to visit the hotel?
The low season is in September, while the high season is in December. Visitors can expect a comfortable stay with access to the hotel's amenities and beautiful natural surroundings.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountain or river comes highly recommended.
Consider Low Season Visits
To avoid crowds and high prices, consider visiting in September, which is the low season. This can provide a more peaceful experience and potentially lower rates.
Explore Nearby Attractions
The hotel's location provides easy access to various attractions within the Torres del Paine area, such as Salto Chico Falls, Cerro Tenerife, and Tyndall Glacier. Plan to explore these natural wonders during your stay.
Check Room Conditions
Some guests noted that certain rooms showed signs of wear and tear, such as chipped walls and aging fixtures. Consider requesting a room that has been recently refurbished for a more updated experience.
Be Mindful of Restaurant Prices
Several guests found the restaurant and bar offerings to be overpriced, with subpar food quality. Consider exploring dining options outside the hotel for potentially better value.
Take Advantage of Spa and Wellness Facilities
After a day of hiking, the spa, sauna, and indoor pool can be a relaxing treat. However, note that some guests mentioned the pool may not be as heated as advertised.
Plan for Transportation Costs
Be prepared for potentially high transportation costs, as some guests found the hotel's shuttle services to be expensive. Consider exploring alternative transportation options if needed.
Engage with the Staff for Recommendations
The hotel staff received praise for being friendly and helpful. Don't hesitate to seek their advice for nearby activities, dining options, or any other assistance you may need during your stay.
Consider Room Selection for a Quiet Stay
Some guests mentioned that the hotel can be busy with organized tour groups, potentially affecting the overall atmosphere. Consider requesting a room in a quieter area of the hotel for a more peaceful experience.
Be Mindful of Additional Charges
Some guests reported unexpected charges, such as a deposit for expenses incurred at the hotel. It's advisable to clarify any potential additional costs during your stay.
Location
Torres Del Paine, Torres del Paine 621-2126
What's nearby
- Salto Chico Falls8.1 mi
- Cerro Tenerife11.4 mi
- Tyndall Glacier13.2 mi
- Serrano Glacier13.5 mi
- Balmaceda Glacier16.5 mi
- Mirador Glacier Grey18.2 mi
- Base of Towers of Pain20.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Rio Serrano Hotel + Spa
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $635 |
Average price (weekend night) | $429 |
When to book a room at Rio Serrano Hotel + Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Closest
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See most recommended stays in Torres del PaineGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 26.8 mi |
Everything you need to know for your stay in Torres del Paine
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