Pros (+) everything
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Amenities at Rio Serrano Hotel + Spa
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Reviews of Rio Serrano Hotel + Spa
9.5
Wonderful
2162 verified ratings
Wonderful
1519
Very good
307
Good
184
Okay
52
Fair
57
Mediocre
16
Poor
27
Summary of reviews
Guests say
Guests consistently praised the hotel's breathtaking location and beautiful views, as well as the friendly and attentive staff. The breakfast and food quality were frequently highlighted as excellent. However, several guests felt the hotel was expensive for the amenities offered, and a few mentioned issues with cleanliness and room maintenance. Overall, the positive experiences with service, location, and breakfast outweighed the negatives for most guests.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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9.5 out of 10
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's dining options?
The hotel offers regional cuisine at its restaurant and serves light snacks and a variety of drinks at the bar. Packed lunches can also be prepared on request for those wanting to sightsee during the day.
Are there any specific amenities for families with children?
The hotel provides amenities for families, including cribs, kids' meals, an indoor play area, and a kids' club. Additionally, complimentary breakfast is available for families.
What can guests expect from the hotel's spa and wellness facilities?
The hotel features an indoor pool, spa, and sauna, providing a relaxing experience, especially after long hikes in the area.
What are the common concerns about the hotel's food and dining experience?
Some guests have mentioned that the food at the bar varies in quality, and the restaurant is considered overpriced. Additionally, some guests found the packed lunches to be expensive.
What are the best times to visit the hotel?
The low season is in September, while the high season is in December. Visitors can expect a comfortable stay with access to the hotel's amenities and beautiful natural surroundings.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountain or river comes highly recommended.
Consider Low Season Visits
To avoid crowds and high prices, consider visiting in September, which is the low season. This can provide a more peaceful experience and potentially lower rates.
Explore Nearby Attractions
The hotel's location provides easy access to various attractions within the Torres del Paine area, such as Salto Chico Falls, Cerro Tenerife, and Tyndall Glacier. Plan to explore these natural wonders during your stay.
Check Room Conditions
Some guests noted that certain rooms showed signs of wear and tear, such as chipped walls and aging fixtures. Consider requesting a room that has been recently refurbished for a more updated experience.
Be Mindful of Restaurant Prices
Several guests found the restaurant and bar offerings to be overpriced, with subpar food quality. Consider exploring dining options outside the hotel for potentially better value.
Take Advantage of Spa and Wellness Facilities
After a day of hiking, the spa, sauna, and indoor pool can be a relaxing treat. However, note that some guests mentioned the pool may not be as heated as advertised.
Plan for Transportation Costs
Be prepared for potentially high transportation costs, as some guests found the hotel's shuttle services to be expensive. Consider exploring alternative transportation options if needed.
Engage with the Staff for Recommendations
The hotel staff received praise for being friendly and helpful. Don't hesitate to seek their advice for nearby activities, dining options, or any other assistance you may need during your stay.
Consider Room Selection for a Quiet Stay
Some guests mentioned that the hotel can be busy with organized tour groups, potentially affecting the overall atmosphere. Consider requesting a room in a quieter area of the hotel for a more peaceful experience.
Be Mindful of Additional Charges
Some guests reported unexpected charges, such as a deposit for expenses incurred at the hotel. It's advisable to clarify any potential additional costs during your stay.
Location
Torres Del Paine, Torres del Paine 621-2126
What's nearby
- Salto Chico Falls8.1 mi
- Cerro Tenerife11.4 mi
- Tyndall Glacier13.2 mi
- Serrano Glacier13.5 mi
- Balmaceda Glacier16.6 mi
- Mirador Glacier Grey18.2 mi
- Base of Towers of Pain20.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Rio Serrano Hotel + Spa
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | December | $1,213 | $1,023 |
Cheapest month to stay with an average 62% drop in price. | Most expensive month to stay with an average 152% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Rio Serrano Hotel + Spa
What is the cheapest day to book Rio Serrano Hotel + Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Rio Serrano Hotel + Spa is Sunday, with an average nightly rate of $306. The most expensive day is Thursday at $2,146 per night.
How far in advance should you book Rio Serrano Hotel + Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Rio Serrano Hotel + Spa, book around 1 week in advance. This could save you approximately 42% compared to booking last minute.
KAYAK's top tips for your stay at Rio Serrano Hotel + Spa
FAQs when booking at Rio Serrano Hotel + Spa
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Torres del PaineGood to know
Value for money | Distance to city center |
|---|---|
8.6 | 26.8 mi |