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in the city and clean Staff not to friendy to English speaking tourists... Very nice to Spanish travlers though. A smile was not possible and it was a chore to speak with us. We liked it inspite of the staff and the rock hard bed (ouch).
Good location. Very good room and services. Good breakfast. Very good value for its price. No parking nearby during the day. May park nearby during the night.
In all its a perfect choice,comfort,location,friendly and clean.
Silence at the rooms but still central in town. Good breakfast. The beaches. The town and castle.
It's proximity to the center of Tossa & beach made it a great choice. Staff were very helpful & polite - accommodated our late check out and had no problem holding our luggage.
cleanness and short to beach closed terasse at five, too early
Location is excellent. Good sized rooms and very clean. Very impressed with bathroom facilities which had comb, shaving/sewing kits, shampoo and soap. Superb choice of breakfast. Rooftop jacuzzi was warm and hygenic. Needed to arrange return transfer to airport. Reception at time could have been more helpful.
I thought the standard of the breakfast and the whole breakfast arrangement was inadequate, Vacuum flasks for drinks are inadequate these days ! And the food in troughs looked very unappertising. There should be proper drinks dispensing machines producing hot liquids and the cups and sauces (for example) should be by the drinks. The breakfast arrangements let down the high standard of the ho
outlook, breakfast, location
The location was the best point, being right next to the beach was a bonus. Spa package was a let down, would not choose this again or recommend it.
The location was excellent. The breakfast was very good. Cost of parking was too high - 12Euros per day. Also the cost of using the safe was too high at 9Euros. It should be free!!
Very nice hotel for a holiday break. The location was excellent, right next to the beach and a short walk to the center of the town. Our room was nice and quiet. The breakfast was good and although we didn't eat other meals at the hotel the restaurant staff seemed to be doing a good job. Price was quite expensive, but it was peak season. Reception staff was not very helpful or friendly. We booked a double room, but the room actually had 2 separate beds (twin room). We were told they only have this kind of beds. There was a safe box in the room, but they would have charged extra for "activating" it (20 some Euros for 3 nights). This felt like a rip off for a 4 star hotel! Certainly we couldn't understand it in any other way. Also the charge for internet use (wifi) was ridiculously high.
Spar facilities Additional costs for breakfast and parking - felt the price should have covered this
location, staff, view, breakfast. the hot tub was anything but hot. Lets call it barely warm...felt more like a small swimming pool with bubbles than a hot tub.
Tossa del Mar is a good holiday destination with mix of beautiful old town, beach and nice scenery. The hotel has a good location next to the beach with good view of the old town. We visited in peak season (mid August) and the room rates of GBP200 per night for a family room were not good value. We had just stayed at a 5 star hotel in Barcelona, which was much better quality, but cheaper. But if you can get a reasonable price this is a decent hotel for a beack holiday.
Great location. No pool or beach towels Receptionist not the most affable. No aircon in gym. Pricey cf Hilton in Barcelona.
The location to the beach, very friendly staff, excellent food and facilities
perfect location and great service
Relaxing,clean and comfortable. Ease of access to town and adjacent Bus Station. The effort put into the entertainment of kids by the staff.
the staff very freindly nice clean hotel and the food was good plenty of choice deffinetly go again
Quite good hotel, the pool area in particular was very nice. Nothing in particular I did not like, however, the beach is not 500 m from the hotel as advertised.
The food was excellent & the service. No
It has a good location, for a beach holiday and Tossa is not too comercialised
Friendly helpful staff,Great food and entertainment- especially Piano Bar pianist Luis Rocha.
pool towels should be for free instead of charging 1 euro per towel/change.
Food, facilities and friendliness. Went out of season so it (the Hotel and area in general) was far more relaxed. If you are the type of traveller who prefers the summer then you probably don't mind the a crowd. For us, having the indoor pool to ourselves at 2:00pm was lovely. You need trousers to dine at lunch, no shorts (even 3 quarter length smart ones and no vests (men), I didn't find out this info before I got there. I didn't mind, I just didn't know.
Great pool. Caters to family. Closer to the beach would be nice
Meals, entertainment, pool and amenities. Unfortunately not close to beach.
Nothing. It was dirty. The room smelled. There was drunken fighting throughout the night. Also there were gangs of noisy teens. If we had not paid in advance we would have left.
Good parking Pest control - ants in the bathroom
Space and Price. There was plenty of room for our 3 boys to run around just in the room, and the indoor pool was a big hit. I could also see that in warmer months, the outdoor activities would be fun. Also, Gail at reception was a real gem! Internet access could have been in a better area, it is kind of loud right there by reception.
although we didnt have great weather there was still plenty to do in the hotel also the restaraunt was great with loads to chose from.
very welcoming.staff very helpful and friendly.
Go there! A lovely hotel with smiling, welcoming staff and lots to do. Indoor and outdoor pools, games room, book swap, animations etc. Our (spotless) apartment for 4 was spacious and airy, with small oven, double hob and fridge. A twin bedded room and 2 sofa beds in the living room. Huge sliding windows for lots of light and a big balcony with enough space to eat. Bathroom was well equipped, it also had a nice sized bath. The man who showed us to our room noticed that the light in our hallway didn't work and before we could unpack, the maintenance man had arrived and changed it. Nice carparking area and within walking distance of the main street, shops and beach. We'd thoroughly recommend Encantada and will definitely go back there. Nothing to dislike at all. One of the other reviews mentioned the noise but we were right above the entertainment and once our windows were closed we didn't hear anything.
The Hotel had a friendly atmosphere and was run very efficiently without making the guest uncomfortable. All facilities were as good if not better than promised.
The great facilities for the children, friendly staff, good entertainment
Comfortable clean apartment.
Modern clean spacious
Lousy air conditioning
Rooms 307 and 308 at the back overlooking a private gaarden are the best. Breakfast was excellent. Staff were supportive - and spoke english well
Nice and spacious room..Huge balcony (more like a terrace). although the 4th floor is the only floor with the big balconies. Very quiet room at night, even though it faced a pretty crowded street. all and all a nice room worth the money. The central air conditioner didn't really work and every time you left the room it shut off (the card to access the room works as a power switch). So when you got back, you had to start all over to get the temperature down, which took ages..
they did a great buffet breakfast
Good central position, room was lovely. Breakfast was very good with hot dishes being cooked to order Only one complaint hot water in jug at breakfast wasn't hot enough to make a cup of tea! Though I am sure if had asked they would have got some hot water for me.
Cleanest hotel room I've ever been in. The cleaning crew is amazing. Bathroom was spotless. When someone smoked in the room next to us, the smoke was blown into our room through the air conditioning system. We had to turn off the air. The walls are very thin. Partying in the next room was LOUD. WiFi didn't work for half our stay. The other half it was EXTREMELY slow. 80kb/s. That's dial up speed. The upload was even worse at 10kb/s. Hot tub was closed for maintenance for our entire stay.
friendly,good food, excellent location, new and very nice design combinng old and new
Free Internet, and the hotel in general is very nice. Price was also great. The cleaning staff were not that friendly
The Hotel is in the centre.
Very good. The receptionist was lovely and very helpful. A short walk to the beech. We ate in the hotel restaurant which was lovely Good food, Nice waiter.Parked the car near the bus station which was only 5 minutes walk. On a lovely street with shops. Can not fault this hotel. Spacious bedrooms and very clean.
The best thing about Villa de Tossa hotel is its staff. Very nice and helpfull guys at reception and also in the restaurant. Room was cleaned every day and left to us in perfect condition. Nothing special to draw attention, however, noise from the street and from other sources around was sometimes quite annoing although we were initially looking for a quiet place to stay.
The staff were very friendly and helpful upon check-in and check-out. The hotel is located relatively conveniently and easy to find. The hotel is rated as a 4 star but I failed to see how this can be attributed to the room. The room was basic at best and was not what I expected from a 4 star hotel.
Clean, Quiet, lovely town, great for a quiet break Little bit outdated but the food is good and the place is clean and good value for money
I have booked two singles with extra beds in each for children.when we came we were told that there is no possible to get singles.so they offer two dubbles twise more expensive! so we had to stay in one room all together 2 adults and 2 children(1 and 10 years old).What for is booking?
It was a lovely relaxed atmosphere,very clean,good outdoor pool.We had a great stay there,the staff were all so friendly,helpful & nice,very professional,although on arrival for check in we encountered an impatient,rude receptionist,but once that was sorted our hols went onwards & upwords!! Great stay definetly will return!!! The food and nightly entertainment was disapointing.
very friendly and hospital
the rooms were very clean and the bathroom was more than sufficient reception seemed very busy, therefore took time to book out.
Good facilities in and around the pool, rooms were quite sound-proof for sleeping, Restaurant Staff could have been friendly.
Well maintained pool and surrounding area. Balcony overlooked pool and not road. Nice approach to hotel and reception area.Food was good, evening meal could have been a bit more adventurous, but very good value for money. Would certainly reccommend to my friends.
a very good hotel,great food for the price
Great room overlooking the pool Brekfasts were poor
breakfast was very poor. the cold meat, instead of traditional widely available spanish cured meats, was more like a billy roll. bread was stale, chees was probably very processed and only 1 variety. fruit was hard and only ever one or two choices. orange juice was cordial, food was served till 10 but try getting another coffee at five to ten, machine turned off!
I was close to the beach and had a great breakfast every morning to start the day.
the location the pool, the rooms were dirty, too noisy, the buffet was very poor, the staff were very unkind...
The location was excellent and just by the centre of Tossa. There was a pool which was nicely maintained and also a tennis court. The room was very basic and dated, although functional.
Within walking distance of the beach, also room was clean.
I liked the convenience of the location and the easy way of booking over the internet. No remote control for the TV in the room and no international channels in English. There is no pulling in area for unloading a car on arrival and this causes traffic problems.
It is close to the beach, and the price for hotel parking is fair, tourist info at the lobby. Air conditioning really helps in August Rooms are small and not new, although rather clean, lousy breakfast, no wifi, no hair dryer in the room (but you can get one at the reception for 10€ deposit). In short, it's a good 2-star hotel, not a 3-star one, and slightly overpriced
nothing Its well past its sell buy date needs a compleat revamp
Very good accommodation, staff very friendly and helpful.Good value if you go all inclusive too Didn't dislike anything about my stay
The proximity to the beach. The stunning sea view from the room. Friendliness of staff. Lovely huge breakfasts. Spa. Room service. Not a lot to comment here... The jacuzzi in the spa didn't look as though it had been cleaned for a while... The mosquitos eating me at 6 in the morning (not the hotel's fault i must admit!! This problem was quickly solved by purchasing anti-mosquito candles from the supermarket),
Close proximity to the beach and the scenery, Tossa is a great place! The hotel could have done with a coat of paint it was looking dirty on the outside
Pleasant resort, good hotel location Very uncomfortable room, small, overcrowded, bed too short for my husband (6ft 2in) and narrow for two adults. When we asked about this we were told he "ate too much" by the hotel receptionist (he is not overweight), that there was nothing they could do and that it was as big as the hotel's biggest double bed (although we realised they could easily have given us a twin with two beds pushed together as our teenage daughter and her companion had in their room.
The quite location within easy walking distance of good local shops and restaurants.
Excellent sea view; Friendliness of staff; nice to see improvements of facilities in progress which shows forward thinking on part of management. Bar area austere, tables and chairs very basic without comfort
The staff were friendly and helpful. The breakfast was varied and plentiful. Spa area virtually inoperable....broken exercise bike, hot but not hot, electricity not always turned on in the area...but we were there at the very end of their season...
The location is a plus point and l can take my dog into the hotel. The hotel desperatly needs a face lift I did not like how the breakfast food was left uncovered for hours and because the hotel was not full i am sure the food was brought out again and again the next day. After a chat with the manager the evening meal was greatly improved, this was a return visit and it was not as good as last year sorry to have to say
The hotel is very pleasant--the room and public areas were clean and bright. The location is great--right at the end of a very nice beach, with a great view of the Vila Vela, the castle at the other end of the beach.
View magnificent,terrace amaizing,room size very good, Buffet breakfast was exellent as well as the dining room staff. Clenliness left alot to be desired, ants in the bathroom and outside the door, caulking all around bathroom black.
Loved the large balcony & view. Mosquitoes but that had nothing to do with the hotel!
Many activities to choose from and friendly staff The rooms were a bit run down and we had a lot of trouble with ants in the appartment. It is not the best place to go to with small children because of all the steps!!
The best thing in this hotel is the location on the rock by the sea, which makes this hotel special. Staying in this hotel you will be forced to walk, climb, you will be able to relax too: wonderful pools, no smell of chlorine. Wonderful staff. Best place to stay with small children if you are not lazy: a lot of space in the room, big territory. Warm water in covered basin is very comfortable for small babies, infants. Hotel staff must check an equipment in the rooms to change what is too old (refrigerators for example). I staid in June, we had problems with the mosquitoes first night, until we bought this electrical thing to frighten them. Be prepared to meet thees guys all around.
The resort had plenty to offer..(tennis, archery, miniature golf, pool, gym, etc. the beds were very uncomfortable. We prefer a Queen to two twins pushed together. That was very uncomfortable!
We took our three children ages 2, 6 and 9. The hotel caters to families with children and has activities for the children. The staff is very friendly to the children. There are camps for the children (which we did not use, but could have). The hotel lists activities through out the day and night for the children to participate in. We went Snorkeling, Scuba-diving, Dancing, Boating, Painted a real car, Got involved in a wii Contest, Etc, Etc. The beach is very beautiful and the sun does not set until 10pm during the summer. The resort is located very close to a town Tossa Del Mar. This town has hundreds of restaurants open late and a real castle to explore. There are 2 water parks within 30-45 min, zip-line park & a karting track. The room did not have A/C. The summer nights are cool and the temperature in the evening is pleasant. But there are also mosquitoes around, so keeping the door open at night becomes a challenge, but we managed and for the most part the mosquitoes were not a real problem. The room gets cleaned every 5 days. This we were not aware of. We were provided with new towels every 2 days. But the room with 3 children could have used a cleaning after 3 days.
Great beach-side location, beautiful views, lots of families, food, super-market on site. A bit far from Barcelona
Very good for families with kids, the water slide is great for them. The nature is fantastic. Disco at night, Nicol, the waitress at restaurant la madrugada is very unfriendly.
The natural setting, the view, the walks emanating from the hotel. It was also inspiring to see so many older bicycling groups staying there. The funicular was broken making it somewhat difficult to access the pool and beach because I was having medical problems with my feet.
Charming surroundings make this hotel absolutely unique. Besides, it is an ideal place for all kinds of rest, both active (tennis, golf..and what not) and completely relaxing ( sunbathing, listening to jazz, watching the sea). Well-balanced possibility to communicate and to stay alone if you wish. Though the hotel is located 4 km from Tossa, it is very easy to get to town by hotel bus. We liked the apartment:spacious,clean, and well-equipped. The view down the sea was breathtaking! The stuff of the hotel is very friendly and helpful, they do their best to make the rest both comfor-table and variable( jazz festival-!!!) We also liked well thought-out system of payment for services inside the complex withthe help of electronic bracelets. Would definitely come here again!
Excelletn location, pool, beach The rooms were a bit common - but certainly functional
The weather was nice, the hotel was nice and the staff friendly and helpful
All the hotel staff were friendly. The kids liked the pool, however it was quite cold. The rooms were clean. The quality of breakfast was very poor, the coffee was very strong instant and the milk was watered down. Breakfast was a scrum, too many people in a room not big enough. We hired a fridge and had our breakfast in our room. The walls to the bedrooms are very thin, we woke up to the man in the next room snoring & my kids were woken by a crying baby.
The staff were helpful and friendly. The room was comfortable and adequate. The buffet breakfast had ample choice and was efficiently run. For what we wanted it suited us. There was only one English speaking channel which was a minor inconvenience. The number of Kids eventually got annoying but as it was a family hotel this was to be expected.
Room cleanliness and cleaners excellent, facilities very good,shower good, Friendly reception, service staff seem to work hard to keep the hotel in a clean and orderly manner. Would have liked a double bed, otherwise very good value for money.
good value.good location
Good value for money!
Clean room and new towels every day. Staff friendly and helpfull when asked. Location was ok near shopping center and beach. Wireless internet is of poor quality and difficult to manage because of the portal. The computer at lobby was out of order for 7 days and still not in operation when we left. Som similar defects around on the hotel that, as I see it, should be fixed instantly. When out of order for days, it send the signal that we do not care.
Travelling to adjacent towns and wandering round the old town No
We did not have to pay for parking. The staff was not very friendly.
Breakfast was very good, lots of choise, good service It would beter if you had chest press machine instead of chest fly...
Location, size of bedrooms and friendliness Balcony railings low. Could be problem if tall or suffer vertigo.
The rooms were clean and the staff very friendly, helpful and efficient. The downstairs patio was perfect for watching street traffic and having a glass of wine...or a coffee...especially when you didn't feel like being in your room. All rooms have good sized balconies as well, but not all with great views. The hotel is in the newer part of the city, but so close to old area and beach that I think it was a good location. Main beach literally a minute away.
The location of this hotel was superb. Had room 306 with a great view of the old town and sun till 7.30pm. Staff were excellent. highly recommended.
we got upgraded to a three person room from a two person room on the third floor with a lovely view. the staff's english was excellent, the location was very close to the beach and the roof top jacuzzi was pretty sweet. i highly recommend it! nothing
a very nice hotel well managed excellent staff
The room was comfortable and clean, the staff were polite and helpful. I wasn't quite happy about the view from my window: the room overlooked the car park of the hotel and a kind of building site.
service,warm welkom,clean,discretion of personnel
the stuff was very friendly and helpful, the location was excellent and I also enjoyed comfortable and nice terrace with spa, although it is quite small the noise, we can clearly hear our neighbor's conversations
I have stayed at this hotel on a number of occassions and can recommend it for the quality, friendliness of staff and cleanliness. Will definately continue to stay here. Very good value for money. The walls are rather thin.
Location, close to the beach and castle. The room had a terrible smell coming out from the bathroom and we had to ask them to change the room after the 1st night. You have to pay 15 euros per day for parking even though on the website it says 10. Breakfast could be richer.
Location and cleanliness N/A
Handy location. Helpful & friendly staff, did all they could to assist us during our stay All ok
I had a great time at neptuno, the service was good, helpfull staff and a terrific breakfast. i`ll be back. :-) only the bed, it was a little bit hard, everything else was perfect.
room, towels and bedding very clean. The breakfast choices were very good and plentyful. The view from our room was wonderful. swimming pool was always in the shade, sun bathing impossible, pool area in wrong position.
Excellent hotel, very well located with clean and comfortable rooms. Friendly staff,good breakfast. An overall great place for children. The elevator was a bit slow...
Excellent location Exceptionally clean hotel
Nice and spacy room, clean and very quiet. The food was not very god.
Very helpful staff, Breakfast was good with plenty of choice Small car parking area,
cleanliness, decoration and paintings on the walls, comfort Hotel did not have a parking place, we had to pay for parking nearly at the cost of a single room per night
Excellent location, especially if coming from Barcelona with a bus it takes only apprx. 10 minutes to walk to the hotel. Good location, walking distance to shops and beach. Friendly service at the reception. Breakfast ok. Room in 4th floor had balcony and view to the sea, large bathroom. Nights were quiet because most of the people were elderly or families with children and there wasn't any noise from the street. Not very soundproof walls, thin as paper so you could basically hear what happened next door and on the corridor. You need to pay for the safe (10€ deposit + 3€/day). Breakfast was served only fom 8-10 am. WIFI-connection worked only in the lobby. Asked for a double room but only got separate beds.
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
front office help was excellent and very helpfull
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
Very nice new hotel. Honeymoon suite was perfect.
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
For the price it was great; clean, very relaxed atmosphere, everyone was very helpful and nice, breakfast was served til 12 not ten, excellent, it's in a handy spot... My only real complaint was the noise, you could hear everything from room to room, there was a baby crying until very late and other kids shouting very early. These things can't be helped, but they can perhaps be better soundproofed...
Good location, close enough to restaurants etc.
Very central - 2 minutes to bus depot
It was excellent. Close to the beach and attractions. Very comfortable. It was more like a 3 star hotel than a 1 star. I booked in for one night but ended up staying 6 nights
Clean hotel, polite staff, good breakfast, On the main road going through town. Very noisy.
breakfast could have a greater variaty
very close to transportation & the tourist information center. clean non smoking room was very pleasant. room size is rather small
Friendly stafff, central location, nice clean rooms and good cafe Rooms could be noisy and very hot
Superb location, peaceful, easy walk to beach and town, spotlessly clean, beds comfortable